Soundproofing, bed sheets, wheelchair access

Reviews of Glenwood Tourist Park & Motel

3 out of 5
Glenwood Tourist Park & Motel
71 Heber Street, South Grafton, NSW

Reviews

7.6

Good

Rating 10 - Excellent. 116 out of 379 reviews" "
Rating 8 - Good. 141 out of 379 reviews" "
Rating 6 - Okay. 65 out of 379 reviews" "
Rating 4 - Poor. 36 out of 379 reviews" "
Rating 2 - Terrible. 21 out of 379 reviews" "

7.8/10

Cleanliness

8.2/10

Staff & service

7.2/10

Amenities

7.0/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

2/10 Terrible

Donna

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Very outdated
Stayed 2 nights in May 2024
Response from Tracy on May 16, 2024
thanks

10/10 Excellent

Phillip

Liked: Property conditions & facilities
👍
Stayed 1 night in May 2024
Response from Tracy on May 10, 2024
thanks heaps

10/10 Excellent

Helen

Traveled with family
Liked: Cleanliness, staff & service
The park is a little old, but the room was very clean, the staff were happy and friendly
Stayed 1 night in Feb 2024
Response from Tracy on Mar 6, 2024
Thanks Helen

8/10 Good

Jessie

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient stay. Bed very comfy
Stayed 1 night in Feb 2024
Response from Tracy on Mar 6, 2024
Thanks Jessie

10/10 Excellent

Ann

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good for price
Stayed 1 night in Feb 2024
Response from Tracy on Mar 6, 2024
Thanks Ann

8/10 Good

Ian

Stayed 1 night in Feb 2024
Response from Tracy on Mar 21, 2024
thank you

8/10 Good

chris

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good place to stay safe and secure
Stayed 1 night in Feb 2024
Response from . on Feb 14, 2024
Thanks for your review

10/10 Excellent

Kirsty

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from . on Feb 14, 2024
Thank you for staying and your review

6/10 Okay

Shannon

Traveled with family
Disliked: Staff & service, amenities, property conditions & facilities
We thought the location was great, the pool and lawn areas we fine. Just the cabins where a little tied and need some work.
Stayed 3 nights in Jan 2024
Response from . on Feb 14, 2024
Hi Shannon, thank you for staying.Yes we are aware we are an older park and we are making improvements everyday.Thanks for your review

6/10 Okay

Georgios

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Jan 2024
Response from . on Feb 14, 2024
thank you for staying and your review

2/10 Terrible

Val

Stayed 1 night in Jan 2024
Response from . on Feb 14, 2024
Thank you for staying and your review, we endeavor to improve.

10/10 Excellent

Rick

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Glenwood is a great place to stay. Very convenient. Good value for money
Stayed 1 night in Dec 2023
Response from . on Feb 14, 2024
Hi Rick,Thanks for staying and we appreciate your feed back on your stay.

6/10 Okay

Glenda

Stayed 1 night in Dec 2023

8/10 Good

Richard

Traveled with pets
Liked: Cleanliness, staff & service
Clean and comfortable, if a little run down. Seems to attract a friendly crowd. The most important thing: a newish air conditioner with the power to deal with those sticky subtropical nights.
Stayed 1 night in Dec 2023

10/10 Excellent

Cassie

Stayed 1 night in Nov 2023
Response from Tee on Nov 26, 2023
thanks heaps

10/10 Excellent

Dong

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Feel very comfortable and affordable prices and clean environment
Stayed 2 nights in Nov 2023
Response from Tee on Nov 7, 2023
thanks so much

10/10 Excellent

Jerod

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay polite staff very quiet
Stayed 1 night in Oct 2023
Response from Tee on Nov 3, 2023
thanks heaps appreciate the review

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Quiet stay for Jacaranda festival
Simple. Reasonable price. Nice pool and quiet.
Stayed 2 nights in Oct 2023
Response from Tee on Nov 3, 2023
thanks we try to maintain a quiet park for everyone's enjoyment

10/10 Excellent

Kylie

Liked: Cleanliness, staff & service, property conditions & facilities
We were welcomed right away and it was easy to find the place
Stayed 1 night in Oct 2023
Response from Tee on Nov 3, 2023
thanks so much for your review

2/10 Terrible

Tonia

Traveled with family
Disliked: Staff & service, property conditions & facilities
The ad on wotif said toilet and shower in room amenities but there was none in cabin. False description of room. No refund.
Stayed 1 night in Oct 2023
Response from Tee on Nov 3, 2023
Sorry this happened to you, not all ads are accurate unfortunately with 3rd party bookings.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good stay
Goo stay if you are on a budget a
Stayed 2 nights in Oct 2023
Response from Tee on Oct 19, 2023
thanks heaps for your review greatly appreciated. Cheers Tracy

8/10 Good

William

Stayed 1 night in Oct 2023
Response from Tee on Oct 10, 2023
thanks for your review

10/10 Excellent

Kaylene

Stayed 1 night in Sep 2023
Response from Tee on Oct 10, 2023
thanks for your review

8/10 Good

John

Stayed 1 night in Sep 2023
Response from Tee on Oct 10, 2023
thanks for your review

10/10 Excellent

Nia

Stayed 1 night in Sep 2023
Response from Tee on Oct 10, 2023
thanks for your review

8/10 Good

Ronald

Stayed 1 night in Sep 2023
Response from Tee on Sep 16, 2023
cheers thanks

10/10 Excellent

Adrian

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Family Room was modern, beautiful and comfortable. Cannot ask for any better.
Stayed 1 night in Sep 2023
Response from Tee on Sep 16, 2023
thank you so much appreciate your feedback

2/10 Terrible

Mary-Anne

Disliked: Cleanliness, staff & service, property conditions & facilities
I booked a pet friendly motel room. Checking in I was told I was upgraded to a pet friendly cabin. I was then charged an additional $40 pet fee! The cabin was not clean, the dirt and dust behind the bed was disgusting I had to clean the bed side table. There was a lamp on both sides of the bed but could use one for the wasn’t a power point to plug in the other lamp . The were no comfortable chairs we had to use the outdoor chairs to watch TV very uncomfortable! This is the worst accommodation we have ever experienced!
Stayed 1 night in Sep 2023
Response from Tee on Sep 10, 2023
Mary-Anne, had you of read the email sent to you regarding pets you would have been fully informed that only some rooms are pet friendly and that you must ring to ensure you have booked a pet friendly room and that there is a pet fee. Hence I had to change your room to a accommodate and extra charge accordingly. As for the cleaning I checked the room and it was clean. I haven't had complaints about the couch being uncomfortable. Disgusting and slightly dusty is a stretch. The fact you stayed and didn't walk straight out suggests it wasn't quite that bad. Cheers Tracy - Manager

8/10 Good

Jennifer

Liked: Cleanliness, staff & service
Staff were helpful organising assistance to my husband who has trouble getting up stairs. The room was basic but clean The price for 1 night was very reasonable
Stayed 1 night in Aug 2023
Response from Tee on Sep 2, 2023
Thank you very much

6/10 Okay

David

Liked: Cleanliness
Stayed 4 nights in Aug 2023
Response from Tee on Aug 31, 2023
thank you

8/10 Good

Francis

Stayed 1 night in Aug 2023
Response from Tee on Aug 27, 2023
Thanks so much Francis appreciate your time to review us. Cheers Tracy

10/10 Excellent

Vera

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a really nice time, managers were lovely and cabin was clean and tidy, great size fridge. Will be back
Stayed 1 night in Aug 2023
Response from Tee on Aug 10, 2023
Thanks Vera much appreciated

6/10 Okay

Jacqueline

Traveled with partner
They need to put rails and bigger steps at the out door toilets steps very narrow not good for old people to use easily
Stayed 1 night in Aug 2023
Response from Tee on Aug 10, 2023
Hi Jacky, we are waiting for amenities block to be revamped.

6/10 Okay

Nicholas

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Jul 2023
Response from Tee on Aug 10, 2023
thanks

6/10 Okay

arthi

Traveled with family
Disliked: Staff & service, property conditions & facilities
The cabins were ok and clean but no toilet facilities within the room. Public toilet outdated.
Stayed 1 night in Jul 2023
Response from Tee on Jul 21, 2023
We are an old park and when you choose a room with shared bathroom it means you have to walk to them as there is no facilities in that room.

8/10 Good

Armelle

Stayed 1 night in Jul 2023
Response from Tee on Jul 10, 2023
thank you for reviewing us

10/10 Excellent

Chloe

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Great price
Stayed 1 night in Jul 2023
Response from Tee on Jul 3, 2023
thank you much appreciated

2/10 Terrible

Sharif

Stayed 1 night in Jun 2023
Response from Tee on Jun 21, 2023
In future please read what you are booking it is not our fault that you book something you do not want then come in and cause a fight because you don't understand, please do not come back as you are not welcome.

8/10 Good

Julia

Stayed 1 night in May 2023
Response from Tee on Jun 21, 2023
thank you

8/10 Good

Paul

Stayed 1 night in May 2023
Response from Tee on Jun 21, 2023
thank you

6/10 Okay

leslie

Stayed 1 night in May 2023
Response from Tee on Jun 21, 2023
thank you

6/10 Okay

Mark

Stayed 1 night in May 2023
Response from Tee on Jun 21, 2023
thank you

10/10 Excellent

tania

Stayed 1 night in Apr 2023
Response from Tee on Jun 21, 2023
thank you

10/10 Excellent

Hugh

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2023
Response from Tee on Jun 21, 2023
thank you

10/10 Excellent

Jonathan

Stayed 1 night in May 2023
Response from Tee on Jun 21, 2023
thank you

8/10 Good

Nichole

Traveled with family
Liked: Cleanliness, staff & service
Originally booked cabin with no bathrooms, thankfully another cabin was available for an additional fee. Shower broken, something a cleaner should have picked up when cleaning. Overall okay accommodation for what we needed
Stayed 1 night in Apr 2023
Response from Tee on Apr 21, 2023
Thanks for your review

10/10 Excellent

Beau

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2023
Response from Tee on Apr 15, 2023
thanks heaps for your review

10/10 Excellent

Miranda

Traveled with family and small children
Liked: Staff & service, property conditions & facilities
Park is out of the way. Old but clean. I was very happy we stayed there.
Stayed 2 nights in Apr 2023
Response from Tee on Apr 15, 2023
appreciate your review

8/10 Good

Glenn

Stayed 1 night in Mar 2023

10/10 Excellent

Stephen

Stayed 2 nights in Apr 2023
Response from Tee on Apr 15, 2023
thanks heaps for your review