Standard Double Room, No Windows | In-room safe, desk, free WiFi, bed sheets
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Reviews of ZEN Rooms Mackenzie

3 out of 5
ZEN Rooms Mackenzie
15 Mackenzie Road, Rucksack Inn, Singapore

Reviews

7.2

Good

Rating 10 - Excellent. 10 out of 53 reviews" "
Rating 8 - Good. 20 out of 53 reviews" "
Rating 6 - Okay. 15 out of 53 reviews" "
Rating 4 - Poor. 6 out of 53 reviews" "
Rating 2 - Terrible. 2 out of 53 reviews" "

6.6/10

Cleanliness

7.6/10

Staff & service

6.6/10

Property conditions & facilities

Reviews

8/10 Good

Verified traveler

Liked: Cleanliness, property conditions & facilities
Good cheap place next to Little India
Stayed 4 nights in Nov 2018

8/10 Good

Verified traveler

Liked: Cleanliness
Stayed 3 nights in Oct 2018

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2018
Response from ZEN Rooms on Sep 27, 2018
Dear Guest, Thank you for taking the time to rate your stay at ZEN Rooms Mackenzie! We are happy to know that you had a pleasant stay overall. By booking with ZEN Rooms you can be sure to get the best value-for-money. We hope to see you again! Best regards, Bella

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
nice place and easy to find. clean quite staff friends near MRT
Stayed 2 nights in Jul 2018

10/10 Excellent

Low

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good stay
Clean and functional room. Quiet part of the area. Near to MRT. Convenience. Wifi at night low, sluggish and sometimes at standstill.
Stayed 2 nights in Jun 2018

10/10 Excellent

Xin Yi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jun 2018

8/10 Good

Andrea, Boise, Idaho

Liked: Staff & service, room comfort
Disliked: Cleanliness
Good location, OK room
My room was satisfactory. The bathroom wasn't particularly clean but it wasn't disgusting. The room was pretty small but had a hot water pot and mini fridge. It is just across the boulevard from little India which was an area I really liked exploring, with lots of good food. 3 minute walk from major bus stop and MRT.
Stayed 5 nights in Jun 2018

2/10 Terrible

Hanin

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
I never write any reviews, but I feel I have to because I booked the hotel room based on other people reviews saying how great the place was. The room was extremely dirty beyond belief- I think anyone would be better off staying at hostel. Also the room had a very strong musty smell and I couldn’t sleep from the strong smell. Moreover, they had some sort of flies in the washroom- so many that you can’t get rid of them. Don’t waste your money here- I understand people say we are only there to sleep and won’t be in the room for long- we’ll, your few hours of sleep will be far from restful or enjoyable.
Stayed 3 nights in May 2018

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service
Good location but small room
It is ok so far, the room a little bit small.

8/10 Good

Jason

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2018

6/10 Okay

Tris, Dallas , TX

Disliked: Property conditions & facilities
The room was very small. The most bothering thing was we could not connect the wifi at all. The location was alright. About 10 minutes walking distance to the nearest MRT.
Stayed 1 night in Jan 2018

6/10 Okay

Ashok

Liked: Staff & service
Disliked: Cleanliness
Good affordable hotel near the metro station
Located in near the little India area & there is a very affordable foot court near by in the little India area. The hotel is affordable. You will need a card to use the lifts & you will need more than one if there is two of you.
Stayed 3 nights in Jan 2018

6/10 Okay

Verified traveler

Liked: Staff & service
Stayed 2 nights in Nov 2017

6/10 Okay

Leslie

Liked: Property conditions & facilities, room comfort
A very basic hotel stay
It was soso, not toothbrush. Very Basic stay
Stayed 1 night in Oct 2017

10/10 Excellent

Raymond

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Location
A good location as the MRT is just across the road toward all direction
Stayed 2 nights in Aug 2017

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service
Disliked: Room comfort
Small rooms but ok for a one night stop over
Tiny rooms but we'll located close to mtr and little India. Staff at front desk very helpful.
Stayed 1 night in Jun 2017

8/10 Good

Verified traveler

Liked: Staff & service, property conditions & facilities, room comfort
Stayed 4 nights in May 2017

4/10 Poor

Verified traveler

Disliked: Cleanliness, property conditions & facilities, room comfort
Could have easily been better
The marketing photos look great, and so does the lobby and the room -initially. Then one notices the fridge that freezes everything, the emergency torch that doesn't charge/work, the shower rose that ONLY works handheld, the absolutely appalling toilet flush that never gets rid of everything, the wardrobe shelf (and there is only one!) that flips up the back when you put something near the front. The bonus is the Selera eatery downstairs (independently owned) which is very good food at insanely cheap prices. The staff is very helpful, though not too bright about the location. When calling for a taxi, one helpfully told us to wait "right outside the entrance" for the UBER, but had obviously told the driver the official address on MacKenzie Road whereas the entrance is actually fully on Niven Road.

10/10 Excellent

María, Bantford On, Canada

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
clean place wierd entrance
it was a little bit difficult to find, the entrance looks like a movie theater and is red! very clean very nice staff close to little india, the only problem is that the bathroom is divided by glass only from the little room and sorry to be blunt it could make you fill uncomfortable to do what you need to do in it and the travel companion to hear or smell, I was travelling with my close friend and I was leaving the room to let her go... other than that it is a nice place very clean small but did the job for us.

6/10 Okay

Verified traveler

Liked: Staff & service, room comfort
Zen zen
Hotel ok, quite clean, super location but ... yes 'but'... it's 2017 so please get some solid internet! 2 days I barely could check my emails. Sometimes that didn't even work.

6/10 Okay

Verified traveler

Fairly good.
The conditions, rates, location and facilities are fairly good, but there is no 24-hour convenient store nearby. This is the only disadvantage.

6/10 Okay

Nick

Liked: Cleanliness, staff & service, property conditions & facilities
Clean but needs a little attention
Pros: very clean, comfy bed, good blackout, effective air con, very helpful staff. Cons: no hot water, Wifi extremely unreliable, only one electic socket working, small desk.

8/10 Good

Matthew

Disliked: Room comfort
Standard Hotel, No frills
Hotel was as expected. Strange room configuration with no bathroom door to the room. Location was good with easy access to the centre.

8/10 Good

JOHN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
High quality for Singapore at this price level. Bathroom decent size, easy to negotiate, unlike some. Clean, comfortable, has windows which some similarly priced rooms do not. Location near Little India is ideal for great food. WIFi good, TV channel selection not so good.

8/10 Good

Verified traveler

Liked: Staff & service
Disliked: Cleanliness
Stayed 5 nights in Dec 2018

10/10 Excellent

Laurence

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Au calme, en plein centre-ville !
On ne peut trouver meilleure situation, et plus belle piscine pour un tel tarif...!! Très calme et pourtant situé à quelques centaines de mètres de la rue animée.... Très bien, personnel très souriant.
Stayed 3 nights in Oct 2018

4/10 Poor

Verified traveler

Might look kinda nice in the pictures, but this was a terrible hotel, really dirty and smelled weird. The room had ants and was never cleaned. Their idea of "cleaning" was to give me a new roll of toilet paper. Totally disgusting. Didn't even have windows, felt like a prison. STAY AWAY!
Stayed 3 nights in Jun 2018

6/10 Okay

Man Kit

一分錢, 一分貨
價錢唔貴, 地點尚算方面, 約10分鐘路程到小印度MRT同竹腳中心. 房間質素一段, Wifi有時斷線, 間中有啲蟲仔飛飛下
Stayed 2 nights in Nov 2018

4/10 Poor

Verified traveler

Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2018

4/10 Poor

山村, 東京都

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
窓なしの部屋に長期滞在しました
9月から10月にかけて15泊しました。 ▲否定的な部分 窓無しはやはり厳しいです。アメニティがタオルのみ。歯ブラシ、ティッシュは無し。テレビのリモコン無し。アリがたくさんいる。ベッドのスプリングがへたって傾いている。 ○肯定的な部分 とても大事な点として、静かです。半月の滞在中、非常ベルが１度も鳴りませんでしたし、となりの部屋の生活音も当たり前のレベルでした。カードキー。金庫、冷蔵庫あり。狭くない。お湯がちゃんと出る。MRT がすぐそば。バス利用も便利。ホーカーもすぐとなりです。 ◆総評 値段なりの安ホテル。食べ物をこぼさなければアリは大丈夫(靴の裏に要注意。食べ物を踏むと、翌朝大変なことになります！)。 やはり窓有りをリクエストした方が良いと思います。寝に帰るだけの人にはおすすめできます。
Stayed 15 nights in Sep 2018

10/10 Excellent

kridipat, bkk

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
โรงแรมไม่ไกลรถไฟฟ้า
โรงแรมใกล้รถไฟฟ้า มีของกินด้านหน้า สะดวก ห้องสะอาด ขาดผ้าเช็ดเท้า มีน้ำอุ่น สบู่กับแชมพูไม่ค่อยน่าใช้เตรียมเองดีกว่า รวมๆถือว่าดี
Stayed 2 nights in Sep 2018
Response from ZEN Rooms on Sep 27, 2018
Dear Kridipat, Thank you for the perfect rating! We are happy to accomodate you in a place that you found strategic! We work continuously to improve our stay and service. We hope to welcome you back soon! Best regards, Bella

6/10 Okay

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
一分錢一分貨
衛生真係麻麻，位置還可以
Stayed 3 nights in Jul 2018
Response from ZEN Rooms on Sep 27, 2018
Dear Guest, Thank you for the feedback! We are happy to know that you found the location of the property strategic. We regret to know that you did not get our usual cleanliness experience at the hotel. We have made lots of improvement since your last stay! With ZEN, you can be sure to get the best value for money accommodation. We hope to see you again. Best regards, Bella

8/10 Good

PloyN, Bangkok

Liked: Staff & service, room comfort
Disliked: Cleanliness
โรงแรมราคาไม่แพง ใกล้ MRT
ใกล้ MRT Little India มีร้านข้าวมันไก่ รสชาติอร่อยไม่แพง คนไม่ค่อยเยอะ ห้องมีสกปรกอยู่บ้าง ห้องไม่เก็บเสียง คนเดินผ่านได้ยินเสียงชัดเจน มีกาต้มน้ำร้อน ชากาแฟบริการที่ชั้น 5 ฝากกระเป๋าได้
Stayed 2 nights in Jul 2018
Response from ZEN Rooms on Sep 27, 2018
Dear PloyN, Thank you for the feedback! We are happy to know that you visited the restaurant nearby and enjoyed the food! As the top rated budget hotel franchise in Asia, we work hard to provide the best value-for-money stays and a pleasant experience. We hope to welcome you back and provide you with better stay. Best regards, Bella

6/10 Okay

Alan, Hong Kong

Liked: Staff & service, room comfort
整體還不錯
在新加坡，價格算是合理，也鄰近小印度地鐵站，地點尚算適中，但不算中心區，酒店沒有吹風機及拖鞋，但有雪櫃及夾萬，只是晚了洗澡，真的沒有熱水。
Stayed 3 nights in Jul 2018

6/10 Okay

Verified traveler

Liked: Cleanliness
Disliked: Room comfort
ただ寝るだけなら
一晩凌ぐ意味であればコスパ高いです。一人旅なら、また使うかもしれません。部屋は小さめですが、汚いわけでもないので気になりませんでした。
Stayed 1 night in Jun 2018

8/10 Good

Supakta, thailand

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
ห้องดีใกล้mrt มีน้ำดื่มให้วันละ 2ขวด ทุกอย่างโอเค ยกเว้นผ้าเช็ดตัว เก่าไปหน่อย
Stayed 3 nights in May 2018

6/10 Okay

Christian , Bayern

Okay aber nichts besonderers.
Für eine oder zwei Nächte okay, aber länger nicht. Es ist alles da was man braucht. Klimaanlage ist ganz wichtig! Die funktionierte einwandfrei wie alles andere auch.
Stayed 1 night in May 2018

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
３泊の滞在
私が泊まった部屋はシングルの窓なしの部屋でした。部屋は割りと広めだったと思います。スーツケースを広げても、まだ全然余裕がありました。また、シャワーはトイレの横にブースがありましたが、扉やカーテンはなかったのでトイレの床もびしょ濡れになりました。トイレとシャワーブースの間には10cm弱の高さの敷居はありました。同じ値段でも部屋によってベッドの配置が違ったりして、広さにはばらつきがあり、シャワーブースの作りにも違いがあるようです。 ホテルは駅の出口を出て駐車場を横切って通りを入るとすぐに到着しました。徒歩５分といったところです。 それから、部屋にティッシュはありませんでした。

8/10 Good

T

Liked: Staff & service, property conditions & facilities
ハイコスパ
同じ値段で同じクオリティのホテルはそうそうないのではないかと思います。コスパが良いです。駅からも近いし、部屋もある程度広いです。フリーギフトとして、お泊まりセットの一式をもらいました。
Stayed 1 night in Mar 2018

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Feb 2018

6/10 Okay

Verified traveler

Liked: Staff & service
良い点としては、MRTの駅から近く、ドミトリーではない宿としてシンガポール内では安めの方だと思う。また、1部屋につき2本ミネラルウォーターのボトルが置かれており、ロビー階にはコーヒーメーカーがあり自由に飲むことができる。 悪い点としてはバスタオルはあるがハンドタオルはなく、シャンプーはボディーソープと供用のものしかない。また何故かトイレットペーパーホルダーがなく、Wi-Fiもあるらしいのだが上手く繋がらなかった。 シンガポールは宿泊費が高めなので仕方がないとは思うが、宿泊費に見合った部屋・サービスかどうかはちょっと微妙かも。
Stayed 1 night in Jan 2018

8/10 Good

Kari

Liked: Cleanliness
Nära tunnelbanan
Ligger på gränsen till Little India. Entrén ligger på en tvärgata till Mackenzie road som av någon anledning anges som adress. Små men funktionella rum, kändes rent och låg nära tunnelbanan. I övrigt fanns det inte så mycket i närheten.
Stayed 2 nights in Jan 2018

6/10 Okay

Verified traveler

Liked: Staff & service, room comfort
Disliked: Cleanliness, property conditions & facilities
싱가포르에서 싸게 묵을 수 있는 곳
늦은 시간임에도 친절한 체크인 등 직원들의 태도는 좋았음. 그러나 주변 편의 시설 부족, 객실 내 용품 부족(화장실에 샴푸 겸용 클렌저 하나, 드라이기 없음..로비에서 빌려주긴 함), 개미 발견 등 미흡한 점이 많았음. 침대는 편함. 이 가격에 독립된 화장실을 가진 룸이 거의 없어서 선택하였음. 이 점을 크게 메리트로 치는 사람이 아니라면 비추. 건너편이 바로 리틀인디아.
Stayed 1 night in Jan 2018

6/10 Okay

MAEDDA

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2018

8/10 Good

VERNON WAI YAN

Liked: Staff & service, room comfort
Stayed 2 nights in Nov 2017

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
フリーコーヒーは有り難いです。 部屋も綺麗で文句なしです。 荷物も預かって頂けますし、ムスタファセンタまでも歩いていける（15分程度歩けば）ので安価にシンガポールに泊まれて便利で綺麗なホテルであればおススメします。
Stayed 1 night in Nov 2017

8/10 Good

Liliane

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Oct 2017

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Singapura é como o futuro deve ser
Hotel muito bem localizado. Varias opções de restaurante e transporte grudadas no hotel. 7 eleven pertinho 24h
Stayed 2 nights in Oct 2017

10/10 Excellent

T, Japan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice cost performance
Hotel stuff kindly draw a map for my destination when I go out.
Stayed 4 nights in Aug 2017

8/10 Good

Ali

Liked: Staff & service, property conditions & facilities, room comfort
Hyvä asiakaspalvelu ja mukava sijainti
Hotellin asiakaspalvelu on erinomaista. Huoneen layout sekä koko sopivia yksinmatkaajalle. Suihkuverho oli jostain syystä erittäin likainen, mikä vaikutti tietenkin kielteisellä tavalla vessan hygieniatasoon. Huoneissa ei ollut shampoota, mutta hammasharja- sekä tahna löytyivät. Lisäksi petyin ikkunattomaan huoneeseeni. Varauksen yhteydessä ei ollut mainintaa, ettei huoneessani olisi ikkunaa.
Stayed 3 nights in Aug 2017