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Reviews of Capri By Fraser China Square, Singapore

5 out of 5
Capri By Fraser China Square, Singapore
181 South Bridge Road, Singapore

Reviews

9.0

Wonderful

Rating 10 - Excellent. 266 out of 395 reviews" "
Rating 8 - Good. 80 out of 395 reviews" "
Rating 6 - Okay. 22 out of 395 reviews" "
Rating 4 - Poor. 18 out of 395 reviews" "
Rating 2 - Terrible. 9 out of 395 reviews" "

9.4/10

Cleanliness

8.8/10

Staff & service

9.0/10

Amenities

9.2/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Vy

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel with perfect location!
Stayed 7 nights in May 2024
Response from Freida Ng on May 23, 2024
Dear Vy, Thank you for staying with us and providing us with a perfect rating and review on your recent stay at Capri by Fraser, China Square / Singapore. We are delighted to learn that your overall stay with us was excellent. Your feedback is incredibly valuable, and we truly appreciate you taking the time to share it.Thank you again for choosing Capri by Fraser for your visit to Singapore. We would be delighted to welcome you back soon!In the meantime, please stay safe and well.Yours sincerely, Freida Ng Duty Manager

10/10 Excellent

TSAI PING

Liked: Cleanliness, amenities, property conditions & facilities
The location is very good.
Stayed 2 nights in Apr 2024
Response from Freida Ng on May 7, 2024
Dear Tsai Ping, Thank you for staying with us and providing us with a great rating and review on your recent stay at Capri by Fraser, China Square / Singapore. We are delighted to learn that your overall stay with us was excellent. Your feedback is incredibly valuable, and we truly appreciate you taking the time to share it.Thank you again for choosing Capri by Fraser for your visit to Singapore. We would be delighted to welcome you back soon!In the meantime, please stay safe and well.Yours sincerely, Freida Ng Duty Manager

8/10 Good

Richard

Liked: Cleanliness, property conditions & facilities
Property was fine. Meal service was mediocre at best. Also, at 10 AM called guest services and requested taxi for 12:00. Was told that it would be taken care of. Went to lobby at 11:45, doorman said he never got a request…..bad parting memory
Stayed 1 night in Apr 2024
Response from Freida Ng on Apr 28, 2024
Dear Richard,Thank you for staying with us and providing us with your valuable feedback and rating on your recent stay at Capri by Fraser, China Square / Singapore. Our sincere apologies for not being able to meet your stay expectation on your recent visit, especially on the departure experience. Rest assured that this is an isolated case and we have shared your feedback with the relevant department. We hope that your overall stay with us was still a pleasant one. We truly appreciate you sharing your feedback out of your valuable time. Thank you once again and we look forward to welcoming you back soon. Meanwhile, stay safe and well!Best Regards,Freida NgDuty Manager

10/10 Excellent

Ronghui

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to China town, walk distance to food centres and marina bay
Stayed 1 night in Apr 2024
Response from Vickiy N Duty Manager on Apr 27, 2024
Dear Ronghui,Thank you for your 5-star review. We are so glad you had an awesome stay with us.Every guest is important to us and will be working towards providing you with a better service and stay experience. We hope and look forward to seeing you soon. #seriouslysocialYours sincerelyVickiy NDuty Manager

10/10 Excellent

Hannah

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Vickiy N Duty Manager on Apr 6, 2024
Dear Hannah,Thank you for your 5-star review. We are so glad you had an awesome stay with us.Every guest is important to us and will be working towards providing you with a better service and stay experience. We surely hope and look forward to seeing you soon. #seriouslysocialYours sincerelyVickiy NDuty Manager

10/10 Excellent

Tak

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024
Response from Vickiy N Duty Manager on Mar 31, 2024
Dear Tak,Thank you for the review. We are glad you had enjoyed your stay and service rendered.Hoping to welcome you back real soon!Have a great week ahead! #SeriouslySocial.Yours sincerely,Vickiy NDuty Manager

10/10 Excellent

Mellony

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Vickiy N Duty Manager on Mar 29, 2024
Dear Mellony,Thank you for your generous scores and your review. We are so glad you had an awesome stay with us. Your positive comment will spur all of us on and push for even greater service!We hope to welcome you back soon. Stay safe and take care! #seriouslysocial Warm Regards,Vickiy NDuty Manager

10/10 Excellent

Jason

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, great hotel, awesome staff. Didn’t eat at the restaurant but very good hotel for the price.
Stayed 5 nights in Mar 2024
Response from Vickiy N Duty Manager on Mar 24, 2024
Dear Jason,Thank you for choosing Capri by Fraser as your preferred choice for your recent stay once again. We are extremely thrilled to know you had a wonderful stay with us.Every guest is important to us and will be working towards providing you with a better service and stay experience. We surely hope and look forward to seeing you soon. #seriouslysocialYours sincerelyVickiy NDuty Manager

10/10 Excellent

SAMUEL

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Vickiy N Duty Manager on Mar 23, 2024
Dear SAMUEL,Thank you for the awesome review and ratings. We are extremely happy to know you had a wonderful experience while staying with us. Every guest is important to us and will be working towards providing you with a better service and stay experience. We surely hope and look forward to seeing you soon. #seriouslysocial Yours sincerely Vickiy N Duty Manager

10/10 Excellent

Timothy, Glen Haven

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
near central business district and china town. Good location.
Stayed 2 nights in Mar 2024
Response from Vickiy N Duty Manager on Mar 18, 2024
Dear Timothy,Thank you for choosing Capri by Fraser as your preferred choice for your recent stay once again. We are extremely thrilled to know you had a wonderful stay with us.Every guest is important to us and will be working towards providing you with a better service and stay experience. We surely hope and look forward to seeing you soon. #seriouslysocialYours sincerelyVickiy NDuty Manager

10/10 Excellent

ALUN

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel and good location. 4 minutes walk to subway. Breakfast a bit pricey at £25 for what you get but otherwise excellent.
Stayed 1 night in Mar 2024
Response from Justin on Mar 8, 2024
Dear AlunThank you for your generous scores and your review. We are so glad you had an awesome stay with us. Every guest is important to us and will be working towards providing you with a better service and stay experience. We hope and look forward to seeing you soon. #seriouslysocial Yours sincerely Justin HorDuty Manager

10/10 Excellent

Tiffany

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very much appreciative of the hotel staff letting me use the shower room facility since we landed in Singapore at 6am and allowed an early check when a room was available. Kitchenette was useful, easily walkable to many hawker centers. Only con is that the bathroom shower smelled a bit musty like it needed to be aired out more. Otherwise this was an overall great hotel and I wouldn’t hesitate to stay here again.
Stayed 2 nights in Mar 2024
Response from Vickiy N Duty Manager on Mar 5, 2024
Dear Tiffany,Thank you for your generous scores and your review. We are so glad you had an awesome stay with us. Your positive comment will spur all of us on and push for even greater service again and again! We hope to welcome you back soon. Stay safe and take care! #seriouslysocial Yours sincerely Vickiy NDuty Manager

10/10 Excellent

Ales

Liked: Cleanliness, staff & service, property conditions & facilities
Good location
Stayed 1 night in Feb 2024
Response from Vickiy N Duty Manager on Mar 4, 2024
Dear Ales,Thank you for choosing Capri by Fraser as your preferred choice for your recent stay once again. We are extremely thrilled to know you had a wonderful stay with us.Every guest is important to us and will be working towards providing you with a better service and stay experience. We surely hope and look forward to seeing you soon. #seriouslysocialYours sincerelyVickiy NDuty Manager

10/10 Excellent

Armando

Stayed 3 nights in Feb 2024
Response from Vickiy N Duty Manager on Mar 23, 2024
Dear Armando,Thank you for the awesome review and ratings. We are extremely happy to know you had a wonderful experience while staying with us. Every guest is important to us and will be working towards providing you with a better service and stay experience. We surely hope and look forward to seeing you soon. #seriouslysocial Yours sincerely Vickiy N Duty Manager

10/10 Excellent

jacqueline

Stayed 2 nights in Feb 2024
Response from Vickiy N Duty Manager on Mar 23, 2024
Dear jacqueline,Thank you for the awesome review and ratings. We are extremely happy to know you had a wonderful experience while staying with us. Every guest is important to us and will be working towards providing you with a better service and stay experience. We surely hope and look forward to seeing you soon. #seriouslysocial Yours sincerely Vickiy N Duty Manager

10/10 Excellent

Ales

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fabulos hotel, many options for food and drink around the hotel, nice swimming pool, I didn't eat breakfast because I thought it might be a little poor for the price offered and for such a quality hotel....
Stayed 1 night in Feb 2024
Response from Vickiy N Duty Manager on Feb 27, 2024
Dear Ales,Thank you for your generous scores and your review. We are so glad you had an awesome stay with us.Every guest is important to us and will be working towards providing you with a better service and stay experience. We hope to welcome you back soon. Stay safe and take care! #seriouslysocial Yours sincerely Vickiy NDuty Manager

10/10 Excellent

Calvin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Location, service, cleanliness and facilities.
The hotel is in a great location close to china town as well as the marina area. Check in was pretty slow but apart from that staff were all friendly and helpful. The room was excellent - spacious, comfortable bed and good facilities in the kitchen area. The only slight downside was the toilet that opened into the sleeping area so you need to be very comfortable with the person you are sharing the room with! The hotel gym and pool were also excellent with a great view of the surrounding skyscrapers. We didn’t pay for breakfast which seemed quite expensive and instead used the cafe nextdoor (Group Therapy) which did a great brunch menu. Overall a great hotel.
Stayed 2 nights in Feb 2024
Response from Vickiy N Duty Manager on Feb 27, 2024
Dear Calvin,Thank you for the awesome review and ratings. We are extremely happy to know you had a wonderful experience while staying with us. Every guest is important to us and will be working towards providing you with a better service and stay experience. We surely hope and look forward to seeing you soon. #seriouslysocialYours sincerelyVickiy NDuty Manager

10/10 Excellent

Rafael, West Des Moines

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Located 2 min to subway, and 2 min to market/mall with excellent restaurants.
Stayed 4 nights in Feb 2024
Response from Vickiy N Duty Manager on Feb 27, 2024
Dear Rafael,Thank you for the awesome review and ratings. We are extremely happy to know you had a wonderful experience while staying with us. Every guest is important to us and will be working towards providing you with a better service and stay experience. We surely hope and look forward to seeing you soon. #seriouslysocialYours sincerelyVickiy NDuty Manager

10/10 Excellent

Christian

Stayed 1 night in Feb 2024
Response from Vickiy N Duty Manager on Feb 27, 2024
Dear Christian,Thank you for the awesome review and ratings. We are extremely happy to know you had a wonderful experience while staying with us. Every guest is important to us and will be working towards providing you with a better service and stay experience. We surely hope and look forward to seeing you soon. #seriouslysocialYours sincerelyVickiy NDuty Manager

10/10 Excellent

GLENN

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Cool modern hotel with great location and friendly staff!
Stayed 2 nights in Feb 2024
Response from Vickiy N Duty Manager on Feb 27, 2024
Dear GLENN,Thank you for the awesome review and ratings. We are extremely happy to know you had a wonderful experience while staying with us. Every guest is important to us and will be working towards providing you with a better service and stay experience. We surely hope and look forward to seeing you soon. #seriouslysocialYours sincerelyVickiy NDuty Manager

10/10 Excellent

Beth

Liked: Cleanliness, staff & service, property conditions & facilities
The rooms were spacious and clean with all the amenities. Check-in is on the second floor but it was easy and quick. The concierge Supra? Subra? Not sure his name but he was a rockstar! He went above and beyond and was super nice and considerate. He helped me freshen up after a day of exploring and called a taxi for me to go back to the airport. Truly a wonderful experience.
Stayed 1 night in Feb 2024
Response from Vickiy N Duty Manager on Feb 27, 2024
Dear Beth,Thank you for your generous scores and your review. We are so glad you had an awesome stay with us. Your positive comment will spur all of us on and push for even greater service again and again! We certainly share your compliments with Subra and I’m sure he will be delighted. We hope to welcome you back soon. Stay safe and take care! #seriouslysocial Yours sincerely Vickiy NDuty Manager

8/10 Good

Madeleine

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great area super convenient. Super comfortable bed and spacious room. The only thing that put me off is the open bathroom plan, if I wanted to hear my partners bowl movements everyday I’d stay home.
Response from Vickiy N Duty Manager on Feb 27, 2024
Dear Madeleine,Thank you for your generous scores and your review. We are so glad you had an awesome stay with us.Every guest is important to us and will be working towards providing you with a better service and stay experience. We hope to welcome you back soon. Stay safe and take care! #seriouslysocial Yours sincerely Vickiy NDuty Manager

10/10 Excellent

Elaine

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is in a convenient location close to Telok Ayer and Chinatown MRT stations. Room is large, universal power and usb points and kitchenette with filtered water tap are nice touches. Would definitely stay again.
Stayed 2 nights in Feb 2024
Response from Vickiy N Duty Manager on Feb 17, 2024
Dear Elaine,Thank you for your generous scores and your review. We are so glad you had an awesome stay with us. Most of all, we are grateful that you will recommend others to stay with us!Your positive comment will spur all of us on and push for even greater service! We hope to welcome you back soon. Stay safe and take care! #seriouslysocial Warm Regards,Vickiy NDuty Manager

10/10 Excellent

Christine

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fab hotel in Singapore
Lovely hotel and very central location. So easy to walk to the Marina and Gardens of the bay also close to Singapore river and the quays.
Stayed 2 nights in Feb 2024
Response from Vickiy N Duty Manager on Feb 17, 2024
Dear Christine,Thank you for your generous scores and your review. We are so glad you had an awesome stay with us. Most of all, we are grateful that you will recommend others to stay with us!Your positive comment will spur all of us on and push for even greater service!We hope to welcome you back soon. Stay safe and take care! #seriouslysocial Warm Regards,Vickiy NDuty Manager

10/10 Excellent

Michelle

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The hotel is new and in excellent condition. The room we had was large, with a kitchenette and great view. The room was very clean, and I am fussy about that. The staff were friendly and very helpful, especially the concierge staff. I would definitely recommend this hotel to other travellers to Singapore. It is located very close to Chinatown and the financial district. We walked within 20 minutes to Clarke’s Quay, Marina Bay, etc. There is an MRT station just a couple of blocks away.
Stayed 2 nights in Feb 2024
Response from Vickiy N Duty Manager on Feb 10, 2024
Dear Michelle,Thank you for your generous scores and your review. We are so glad you had an awesome stay with us. Most of all, we are grateful that you will recommend others to stay with us!Every guest is important to us and will be working towards providing you with a better service and stay experience. We will certainly share your compliments with our team and I’m sure they will be delighted.We surely hope and look forward to seeing you soon. #seriouslysocialYours sincerelyVickiy NDuty Manager

10/10 Excellent

Pala

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
AMAZING
Amazing place to stay
Stayed 2 nights in Feb 2024
Response from Vickiy N Duty Manager on Feb 10, 2024
Dear Pala,Thank you for the awesome review and ratings. We are extremely happy to know you had a wonderful experience while staying with us. Every guest is important to us and will be working towards providing you with a better service and stay experience.We surely hope and look forward to seeing you soon. #seriouslysocialYours sincerelyVickiy NDuty Manager

4/10 Poor

Mitsuhiro

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Stayed 2 nights in Jan 2024
Response from Vickiy N Duty Manager on Feb 10, 2024
Dear Mitsuhiro,Thank you for the review. We sincerely apologize that we have not met your expectations and standards during this recent stay.Every guest is important to us and will be working towards providing you with a better service and stay experience.We hope you will give us another opportunity to serve you again.#seriouslysocial.Warm Regards, Vickiy NDuty Manager

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Jan 2024
Response from Vickiy N Duty Manager on Jan 30, 2024
Dear Valued Guest,Thank you for the awesome review and ratings. We are extremely happy to know you had a wonderful experience while staying with us. Every guest is important to us and will be working towards providing you with a better service and stay experience. We surely hope and look forward to seeing you soon. #seriouslysocialYours sincerelyVickiy NDuty Manager.

10/10 Excellent

Cassie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Dec 2023
Response from Vickiy N Duty Manager on Jan 27, 2024
Dear Cassie,Thank you for your generous scores and your review. We are so glad you had an awesome stay with us.Every guest is important to us and will be working towards providing you with a better service and stay experience. We hope to welcome you back soon. Stay safe and take care! #seriouslysocial Yours sincerely Vickiy NDuty Manager

10/10 Excellent

Stuart

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Literally the best!!
During the last three weeks, we visited seven different countries and can say this hotel was easily the best!! A perfect location, an early check in, a late check out, and we could go on and on. Would definitely stay there again.
Stayed 1 night in Jan 2024
Response from Vickiy N Duty Manager on Jan 24, 2024
Dear Stuart,Thank you for choosing Capri by Fraser as your preferred choice of stay during your recent visit to Singapore and for taking the time to share your feedback.We are truly happy that you have enjoyed your stay with us. Your positive comment will spur all of us on and push for even greater service! We hope to welcome you back soon. Stay safe and take care! #seriouslysocial Yours sincerely Vickiy NDuty Manager

10/10 Excellent

Sung

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Vickiy N Duty Manager on Jan 21, 2024
Dear Sung,Thank you for your generous scores and your review. We are so glad you had an awesome stay with us. I will certainly share your compliments with our staff and am very sure they will be delighted.We hope to welcome you back soon. Stay safe and take care! #seriouslysocial Yours sincerely Vickiy NDuty Manager

10/10 Excellent

Jonathan

Stayed 4 nights in Jan 2024
Response from Vickiy N Duty Manager on Jan 24, 2024
Dear Jonathan,Thank you for your generous scores and your review. We are so glad you had an awesome stay with us.Every guest is important to us and will be working towards providing you with a better service and stay experience. We hope and look forward to seeing you soon. #seriouslysocialYours sincerely Vickiy NDuty Manager

10/10 Excellent

Brett

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Jan 2024
Response from Vickiy N Duty Manager on Jan 21, 2024
Dear Brett,Thank you for your generous scores and your review. We are so glad you had an awesome stay with us. I will certainly share your compliments with our staff and am very sure they will be delighted.We hope to welcome you back soon. Stay safe and take care! #seriouslysocial Yours sincerely Vickiy NDuty Manager

8/10 Good

David, Wendell

Stayed 1 night in Jan 2024
Response from Vickiy N Duty Manager on Jan 17, 2024
Dear David,Thank you so much for your full scores review! Every guest is important to us and will be working towards providing you with a better service and stay experience. We are glad you enjoyed your stay with us.We hope and look forward to seeing you soon. #seriouslysocial.Yours sincerely Vickiy NDuty Manager

10/10 Excellent

meir

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Vickiy N Duty Manager on Jan 17, 2024
Dear meir,Thank you so much for your full scores review! Every guest is important to us and will be working towards providing you with a better service and stay experience. We are glad you enjoyed your stay with us.We hope and look forward to seeing you soon. #seriouslysocial.Yours sincerely Vickiy NDuty Manager

8/10 Good

Zineb

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel in SG
Great hotel Situation was good Internet didn’t work well in the evening
Stayed 2 nights in Jan 2024
Response from Vickiy N Duty Manager on Jan 17, 2024
Dear Zineb,Thank you so much for your scores and review! Every guest is important to us and will be working towards providing you with a better service and stay experience. We are glad you enjoyed your stay with us.We hope and look forward to seeing you soon. #seriouslysocial.Yours sincerely Vickiy NDuty Manager

10/10 Excellent

Emily

Stayed 2 nights in Jan 2024
Response from Vickiy N Duty Manager on Jan 10, 2024
Dear Emily,Thank you for your generous scores and your review. We are so glad you had an awesome stay with us.Every guest is important to us and will be working towards providing you with a better service and stay experience. We hope to welcome you back soon. Stay safe and take care! #seriouslysocial Yours sincerely Vickiy NDuty Manager

6/10 Okay

Alexe

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Stayed 1 night in Jan 2024
Response from Vickiy N Duty Manager on Jan 10, 2024
Dears Alexe,Thank you for your generous scores. We are so glad you had an awesome stay with us.Every guest is important to us and will be working towards providing you with a better service and stay experience. We hope to welcome you back soon. Stay safe and take care! #seriouslysocial Yours sincerely Vickiy NDuty Manager

8/10 Good

Callum

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stay was really good, great location, staff very friendly. Only area of improvement is the time my room got cleaned. It was post 4pm which was a little out of my liking. Overall very happy with my stay.
Stayed 3 nights in Jan 2024
Response from Vickiy N Duty Manager on Jan 10, 2024
Dear Callum,Thank you for your generous scores and your review. We are so glad you had an awesome stay with us. Every guest is important to us and will be working towards providing you with a better service and stay experience. Rest assure we will review your valuable feedback and once again thank you.We hope and look forward to seeing you soon. #seriouslysocialYours sincerely Vickiy NDuty Manager

10/10 Excellent

Hoi Fung Stanley

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Dec 2023
Response from Vickiy N Duty Manager on Jan 10, 2024
Dear Hoi Fung Stanley,Thank you for your generous scores and your review. We are so glad you had an awesome stay with us.Every guest is important to us and will be working towards providing you with a better service and stay experience. We hope to welcome you back soon. Stay safe and take care! #seriouslysocial Yours sincerely Vickiy NDuty Manager

6/10 Okay

Jian Hui

Liked: Cleanliness, staff & service, property conditions & facilities
None thing special
Stayed 3 nights in Dec 2023
Response from Vickiy N Duty Manager on Jan 8, 2024
Dear Jian Hui,Thank you for your review. We apologize that we have not met your expectations and standards during this recent stay.Every guest is important to us and will be working towards providing you with a better service and stay experience. Nonetheless, we hope and look forward to seeing you soon. #seriouslysocial.Yours sincerely Vickiy NDuty Manager

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Easy access to attractions and airport via MTR
The custom scent that permeates that lobby is so wonderful! They use the scent for the shampoos and lotions. The best thing is the MTR Chinatown station is 2 blocks away. But to return to the hotel, make sure to look for the "F exit" since there are many possible exits for the chinatown station. It is on another level from all the other exits.
Stayed 3 nights in Dec 2023
Response from Vickiy N Duty Manager on Dec 26, 2023
Dear Valued Guest,Thank you for the awesome review and ratings. We are extremely happy to know you had a wonderful experience in Singapore while staying with us. Every guest is important to us and will be working towards providing you with a better service and stay experience.We surely hope and look forward to seeing you soon. #seriouslysocialYours sincerelyVickiy NDuty Manager

8/10 Good

Anthony

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from Vickiy N Duty Manager on Dec 25, 2023
Dear Anthony,Thank you for your generous scores and your review. We are so glad you had an awesome stay with us.Every guest is important to us and will be working towards providing you with a better service and stay experience. We hope to welcome you back soon. Stay safe and take care! #seriouslysocial Yours sincerely Vickiy NDuty Manager

10/10 Excellent

Xiaonan

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The rooms are bit small. All other things are good
Stayed 2 nights in Dec 2023
Response from Vickiy N Duty Manager on Dec 25, 2023
Dear Xiaonan,Thank you for your generous scores and your review. We are so glad you had an awesome stay with us.Every guest is important to us and will be working towards providing you with a better service and stay experience. We hope to welcome you back soon. Stay safe and take care! #seriouslysocial Yours sincerely Vickiy NDuty Manager

10/10 Excellent

Dan

Liked: Cleanliness, staff & service, property conditions & facilities
Location is very good
Stayed 3 nights in Dec 2023
Response from Vickiy N - Duty Manager on Dec 18, 2023
Dear Dan,Thank you for your review and generous rating. We are so glad you had a great stay with us.Every guest is important to us and will be working towards providing you with a better service and stay experience. We hope and look forward to seeing you soon. #seriouslysocialYours sincerely Vickiy NDuty Manager

10/10 Excellent

Veronica, Potomac Falls

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We were most happy about early complimentary check in. The staff was very accommodating and the room was comfortable and quiet. We enjoyed the stay. If you can walk for 30-40 min don’t bother with the metro, just walk to the gardens and Merlion- the city is clean and safe.
Stayed 1 night in Dec 2023
Response from Vickiy N Duty Manager on Dec 11, 2023
Dear Verinoca,Thank you for the awesome review and ratings. We are extremely happy to know you had a wonderful experience in Singapore while staying with us. Every guest is important to us and will be working towards providing you with a better service and stay experience. We will certainly share your compliments to all the staff nd I’m sure they will be delighted.We surely hope and look forward to seeing you soon. #seriouslysocialYours sincerelyVickiy NDuty Manager

8/10 Good

Edilberto Jose

Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 4 nights in Nov 2023
Response from Vickiy N - Duty Manager on Dec 5, 2023
Dear Edilberto Jose,Thank you for the review and your generous scores. Hoping to welcome you back real soon! Have a good weekend ahead. Yours sincerely Vickiy N Duty Manager

6/10 Okay

John

Traveled with family
Liked: Cleanliness
It’s very convenient with east assess to China Town. However, the management of house cleaning schedule is the worst that we’d ever experienced. We spend a lot of our time upon request of cleaning and nothing happened.
Stayed 4 nights in Nov 2023
Response from Vickiy N Duty Manager on Dec 9, 2023
Dear Mr John,Thank you for taking time on your feedback. We sincerely apologize for the experience you had on this recent stay.Every guest is important to us and will be working towards providing you with a better service and stay experience.Rest assure we will review your valuable feedback and once again thank you.We hope and look forward to seeing you soon. #Seriouslysocial.Warmest regards, Vickiy N Duty Manager

8/10 Good

Mariam

Liked: Cleanliness, staff & service, property conditions & facilities
Nice place
Stayed 1 night in Nov 2023
Response from Vickiy N - Duty Manager on Dec 5, 2023
Dear Mariam,Thank you for the review and your generous scores. Hoping to welcome you back real soon! Have a good weekend ahead. Yours sincerely Vickiy N Duty Manager

10/10 Excellent

Angela

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very helpful and friendly concierge staff, rooms are modern/nice decor, pool was great and well maintained. Restaurant available for breakfast only, this seems a lost opportunity. Laundry facilities are expensive. Overall it is well-positioned and I’d happily recommend to stay here.
Stayed 6 nights in Nov 2023
Response from Vickiy N Duty Manager on Nov 30, 2023
Dear Angela,Thank you for choosing to stay with us. It is great and our pleasure to hear that you had enjoyed stay with us you enjoyed your time here in Singapore. We will certainly pass your compliments to our concierge team, and I am sure they will be delighted.We look forward to your next visit soon.Yours sincerely,Vickiy NDuty Manager