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Ok. So where do we begin. This is one of the nicest hotels anywhere (it does have a lot of awards) but then the A/C on the room does not work...
After calling every four hours they send somebody who pretends to do something and you are back to begging for a colder weather so you don't have to sleep on whatever ambient temperature the city decides to throw at you. So my question is: Why invest in one of the best hotels in the world only to save some bucks on the A/C?
Seriously?
Juan
Stayed 2 nights in Apr 2024
Response from Hilton Shanghai Songjiang Guangfulin on May 1, 2024
We are sorry we were unable to provide you with the quality of amenities and service you expect from Hilton. We apologize for the malfunctioning air conditioner and have reported your concerns to our maintenance team. We will be sure to address the issues with the room amenities and hope you will consider giving us a second chance if you return to the area.
Just wanted to thank you for your recent stay here at Hilton Shanghai Songjiang Guangfulin! So glad you were able to experience our authentic Hilton hospitality. We look forward to seeing you soon.
Big thanks to Megan Chen for a warm check-in, Gilbert for handling a post-stay issue over the phone, and Zoe Zhang and her entire staff for their kind professionalism. Everyone we met was very friendly and helpful.
Verified traveler
Stayed 1 night in Sep 2022
Response from MarCom on Dec 16, 2023
Thank you for your kind words. We appreciate the opportunity to welcome your group and appreciate your business. If there is anything we can do to enhance our services please let us know. We are always listening to our Guests. Thanks again for choosing Hilton Shanghai Songjiang Guangfulin!