Exterior
Check availability

Reviews of Hotel Casa Palmela

5 out of 5
Hotel Casa Palmela
Quinta do Esteval, Estrada Nacional 10, Km 33,5, Setubal, Lisbon

Reviews

9.2

Wonderful

Rating 10 - Excellent. 35 out of 51 reviews" "
Rating 8 - Good. 11 out of 51 reviews" "
Rating 6 - Okay. 3 out of 51 reviews" "
Rating 4 - Poor. 2 out of 51 reviews" "
Rating 2 - Terrible. 0 out of 51 reviews" "

9.6/10

Cleanliness

9.2/10

Staff & service

9.0/10

Amenities

9.2/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

8/10 Good

Lori

Liked: Cleanliness, staff & service, property conditions & facilities
This property was beautiful, easy to find and so charming. The staff couldn’t have been more professional. I wish we could have stayed longer. A fantastic hotel!
Stayed 1 night in Apr 2024

10/10 Excellent

Todd, Merritt Island

Traveled with partner
Liked: Amenities, property conditions & facilities
This was an absolutely beautiful property with the surrounding area that is tranquil and lovely. We took a walk around the property and enjoyed the wine grapes growing and amazing trees surrounding the property. Our only complaint would be the bed was a bit firm for us but we loved everything else including our dinner on the property.
Stayed 2 nights in Nov 2023

10/10 Excellent

James

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Impeccabe service, amazing property, food-wish stayed longer
Stayed 1 night in Oct 2023

10/10 Excellent

Carol

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We planned a one-night stay on our way from Sintra to The Algarve to experience the Arrabida Natural Park and its beautiful beaches. The property and surrounding area was beautiful. We so enjoyed walking through the vineyards and nature trails. Staff was attentive and helpful. Food and wine was delicious, including a great breakfast buffet. Would definitely recommend!
Stayed 1 night in Sep 2023

8/10 Good

Ed

Traveled with partner
Liked: Amenities
Very nice setting, menu was limited, service was par very clean, 2 pools adult pool had very limited seating.
Stayed 2 nights in Aug 2023

10/10 Excellent

Varinderjit

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2023

10/10 Excellent

Carlos, Belo Horizonte

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff is great and food is fantastic !!

10/10 Excellent

Cesar

Stayed 1 night in Sep 2022

10/10 Excellent

jeffrey Q.

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful old-style estate converted to hotel--beautiful grounds and surroundings nestled within a winery, with excellent service and dining.
Stayed 1 night in Sep 2022

4/10 Poor

David

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not 5* 3* at best. rock hard beds
Terrible check in, room was dirty and tired, mildew and mould everywhere in grout, fridge was so noisy it sounded like a jack hammer. We stayed in a Villa at £595 a night. The beds were so hard it was softer sleeping on a towel. No towels. No phone in the room, we had to ask at reception 2x to get a phone. they told us to order room service at reception, this was a 300m walk across the property. a dog was sleeping in the "courtyard" outside our room there was a dirty dog bed near the front door. the dog would loudly bark at us when coming to room. The view from the room was of the service area washing machine facilities. Definitely not 5* possibly 3* at best. Please bear in mind that this was the most expensive and biggest room in the property. not a great experience. Luckily hotels.com was able to negotiate us an early checkout refund. Not what its marketed as. Stay here if you like rock hard beds and views of laundry facilities next to a busy road. Staff don't care, the trainee's were very nice and kind though, i think they understood that its mutton dressed up as lamb. Very budget, there are way better options available closer to Lisbon and you can visit this area on a day trip.
Stayed 2 nights in Aug 2022

8/10 Good

Thibault

Traveled with family
Liked: Cleanliness, staff & service, room comfort
Very nice and helpful staff
We were first given a room which was nice but with a lot of humidity which wasn't ideal with a baby. The staff was very nice and helpful and managed to move us to another room the second day. Otherwise the hotel and surroundings are really beautiful.
Stayed 2 nights in Aug 2022

10/10 Excellent

Mauro

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
excellent location, very relaxing
Stayed 1 night in Jul 2022
Response from Equipa do Hotel Casa Palmela on Aug 6, 2022
Caro Sr Mauro , em nome de toda a equipa, agradecemos-lhe pela sua valiosa presença, bem como por ter tido tempo para deixar uma opinião sobre a sua estadia, pois só com opiniões como a sua é que cresceremos e prestaremos um serviço que vai ao encontro das expectativas e necessidades dos nossos convidados. Aguardamos com expectativa a sua próxima visita! Melhores cumprimentos: Equipa do Hotel Casa Palmela

8/10 Good

Katia

Stayed 2 nights in Jul 2022

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great views. Good restaurant.
Stayed 2 nights in Jul 2021

8/10 Good

Verified traveler

Stayed 1 night in Sep 2020

8/10 Good

Dave, New York area

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great setting. The grounds offer lovely walks into the nearby hills and vineyards. Restaurant was OK not great. Rooms were nice but you could hear your neighbors due to sound proofing weakness. All in all we had a very pleasant stay.
Stayed 3 nights in Sep 2019

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel in a great location for those that want to unwind but close enough to the marina in Setubal. Very clean. Will return.
Stayed 3 nights in Aug 2019
Response from Burnay on Aug 19, 2019
Dear guest, Thank you for your lovely words. Was a great plesure to host you and i hope to see you again in our beautifull property. Best regards José Burnay and all teamB

10/10 Excellent

Verified traveler

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It's amazing how this hotel manages to welcome so many different travelers (solo, couples, family, friends) while leaving a so quiet, soothing place. The view and the environment are beautiful, the restaurant is really good (breakfast included), easy access and parking, two very pleasant swimming pools (I also particularly enjoyed the one dedicated to children, or the parents feel as good as in the « adults" pool). thanks to the staff who were smiling and very kind to us
Stayed 4 nights in Aug 2019
Response from Burnay on Aug 19, 2019
Dear Guest, Thank you for your lovely words. Was a great plesure to host you and i hope to see you again in our lovely property. Best regards José Burnay and all team

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jul 2019
Response from Burnay on Jul 29, 2019
Thank you for you avaluation. It was a great plesure to have you with us. Hope to see you again. Best regards, Hotel Casa Palmela Team

10/10 Excellent

Edgar

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful location in the middle of Setubal Wine c
Beautiful location in the middle of Setubal Wine country.
Stayed 3 nights in Jul 2019

10/10 Excellent

Jeffrey

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely place !
this is a really beautiful and quiet location. The staff was amazing and, although we could only stay one night, we had a great time. The view from the pool is breathtaking! I would highly recommend this property to anyone passing through the area!
Stayed 1 night in Jul 2019
Response from José on Jul 9, 2019
Dear Jeffrey Many thanks for your lovely words. Was a great plesure having you here at our property. Hope to see you again!

10/10 Excellent

Andreia, Birmingham

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent location, service and a very nice room upgrade!
Stayed 3 nights in Oct 2018
Response from Hotel Casa Palmela Team on Nov 1, 2018
Dear Andreia, Thank you very much for your comment and specially for sharing it with us. Hotel Casa Palmela Team

10/10 Excellent

Simon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A peaceful gem, in a calming location. Recmomended
A stunning hotel, 10 minutes out of town, with great views overlooking quiet vinyards. 21 suites only, and full 6* service from check in (parking your car for you), through facilities, activities (horse riding, pool), room, meals, to check out. We'd planned to head into town, but having settled into our (upgraded room) we were so bowled over, we opted to just stay in and chill for our overnight stay. I honestly can't remember if I mentioned it was part of our honeymoon trip - so maybe everyone gets a bottle of champagne and a bowl of chocolate strawberries, or maybe that was why, but it was all top notch. The menu is ample but not crazy long and unachievable, but the food was very tasty and well prepared and served. The service was calm and measured, and most staff seemed to be VERY local, and recommended wines from the vinyards they grew up in. The room was tastefully appointed - had everything we needed, and the bed comfortable. Our upstairs suite had a couple of steps between bed and bathroom, which may be an issue for some, but this wouldn't be the case for say pool exit rooms I'd guess. Just mention at check in. A great stay, we return in a blink of an eye
Stayed 1 night in Sep 2018
Response from Hotel Casa Palmela Team on Nov 1, 2018
Dear Simon, You can not imagine our to reading your lines. It is for us very important having a feedback from every guest, however, your words, go behond our emotons. Thank you so much for that, and wish to seeing you soon again with us. Kind regards, Hotel Casa Palmela Team

10/10 Excellent

olga, chicago

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful hotel surrounded by vineyards. Gorgeous view of the mountains from the room. Very peaceful.
Stayed 1 night in Sep 2018
Response from Hotel Casa Palmela Team on Nov 1, 2018
Dear Olga, Thank you so much for your comments and time to share it. We hope to seeing you again with us. Kind regards Hotel Casa Palmela team

10/10 Excellent

cory

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Highly recommended.
This place is lovely! We wound up extending our stay, as the peace & quiet was dreamy. It's a beautiful property situated in a vineyard with wide open park and mountain views. It's located about 10 mins from Setubal, 10 mins from Azeitao, and 20 mins to some spectacular beaches hidden in the park. The breakfast and saltwater pool won me over.
Stayed 1 night in Aug 2018
Response from Hotel Casa Palmela Team on Sep 4, 2018
Dear Cory, thank you so much for your coments. They mean to us we are on the right path. It's so rewarding to read your lines and share them. Hope to seeing you back with us soon, Warm regards Hotel Casa Palmela Team

10/10 Excellent

Stewart

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Outstanding week!
Excellent accommodation, excellent staff, terrific food and outstanding selection of wines. A truly memorable week that we would unquestionably repeat.
Stayed 7 nights in Jun 2018
Response from Salvador Holstein on Aug 2, 2018
Dear Stewart, Thank you so much for your time to share your experenece. it was a pleasure to host you here at Hotel Casa Palmela. Should I say see you soon? Regards

10/10 Excellent

david

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This is an excellent hotel
Excellent HOTEL. Says it all..............
Stayed 1 night in May 2018
Response from Hotel Casa Palmela on Aug 16, 2018
Dear David, So glad to read your words. Thank you for your time and feedback. Kind regrads

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Outstandingly beautiful setting
Magnificent views, walks, very helpful staff, great breakfast
Stayed 4 nights in Sep 2017
Response from Hotel Casa Palmela on Aug 16, 2018
Dear Casa Palmela friend, Trully an outstanding region with a lot to offer. We are glad you could enjoy and appreciate most of it. Kind regards

10/10 Excellent

Tessa, slc

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing! Go here.
Yes, it's fantastic. We loved every space they've created. Go here. Food, service, rooms, pools, everything.
Stayed 3 nights in Aug 2017

6/10 Okay

Bernadette

Liked: Property conditions & facilities, room comfort
Disliked: Staff & service
A bit of a toursit trap
Lovely property - staff expects tips and give major attitude every time you don't tip - it appeared that there was no management onsite - poor service - asked for towels twice - they never came - told in the dining room that bottled wine was unavailable - had to buy by the glass - loved the hotel but staff, other than friendly cleaning lady, were suspect.
Stayed 2 nights in Jul 2017

10/10 Excellent

Jackeline

Stayed 1 night in Oct 2023

6/10 Okay

Beatrice

Liked: Cleanliness, staff & service
Fuer ein 5 Sterne Hotel fehlen in den Zimmern Ablagemoeglichkeiten. In den Mansarden, Gartenzimmern stoesst man sich den Kopf an der Fensterwand. Im Bad fehlt Ablagemoeglichkeit. Das Bichungssystem fuer das Abendessen ist nicht ideal. Die Lageu d das Haus selbst sind sehr schoen.
Stayed 2 nights in Sep 2023

10/10 Excellent

Allan

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Luksus!
Perfekt ophold, dejlige rum og senge, rigtig god og personlig service med lækker mad og drinks. Kan varmt anbefales som et stille luksushotel blandt vinmarkerne!
Stayed 2 nights in Aug 2022

10/10 Excellent

kennet

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful sun set
Wonderful hotel, nicely renovated with lovely views and great staff.
Stayed 1 night in Feb 2022
Response from . on Feb 8, 2022
Dear Mr. Kennet, We would like to thank you for choosing the Hotel Casa Palmela. We hope you enjoyed your stay with us and that it has met your expectations.   We hope to see you again soon! Kind regards from, Salvador Holstein and Hotel Casa Palmela Team

4/10 Poor

Verified traveler

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Hotel überbucht (Fehler Ebookers). Wir wurden in eine nicht ebenbürtige Alternative geschickt (Appartement im Troia Resort). Sehr schlechter Service, Missverständnisse, schlechtes Englisch des Personals. Keine ausreichende Erklärung bzgl. Kompliziertem Finden des Parkplatzes.
Stayed 1 night in May 2021

10/10 Excellent

Pia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ruhiges u. idyllisches Landgut unweit von Lissabon
Dieses idyllische Landgut ist wunderbar zur Erholung geeignet. Das Naturschutzgebiet und die Strände sind sehr schön. Die Kulinarik (Abendessen und Frühstück) war äusserst lecker. Die Weine dazu vorzüglich. Nach Lissabon ist es nur einen Katzensprung über die Brücke 25. April. Das Auto kann bequem bei der Unterkunft parkiert werden.
Stayed 1 night in Apr 2021

10/10 Excellent

Fernando

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Dezembro 2020
Este foi o hotel mais charmoso em que já estivemos e os detalhes não se ficam pelo sítio mas são elevados pela forma como recebem os hóspedes e os fazem sentir especiais, individualizados e acarinhados. A Quinta é lindíssima com imenso espaço para umas caminhadas ou passeios de bicicleta, com inúmeros espaços onde podemos estar num descanso recatado. O serviço de pequeno almoço e jantar é soberbo. Não tenho palavras justas suficiente para descrever e qualificar
Stayed 2 nights in Dec 2020

8/10 Good

M

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2020

8/10 Good

Acauam

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2020

8/10 Good

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Le cadre très agréable dans les vignes et une équipe d’accueil aux petits soins
Stayed 1 night in Oct 2019

6/10 Okay

Max

Traveled with family
Liked: Cleanliness
Disliked: Amenities
Tolle Lage in den Weinbergen und sehr historische Unterkunft. Abendessen eher enttäuschend, teuer und teils wenig schmackhaft. Wenig souveräner Service. Kleinste Zimmer billige Ausstattung eher Jugendherberge zu Luxushotel Preisen.
Stayed 1 night in Aug 2019

10/10 Excellent

Bulat

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2019

10/10 Excellent

Jose

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2019

10/10 Excellent

Ana Luísa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Um sonho
Eu e minha melhor amiga ficamos apenas dois dias, mas foi excelente. O local é maravilhoso! Pôr do sol maravilhoso. O João, do restaurante, é um ótimo profissional, além de ótima pessoa. Pretendemos voltar outras vezes.
Stayed 2 nights in Sep 2018
Response from Hotel Casa Palmela on Nov 3, 2018
Cara Ana Luísa, muito obrigado pelas amáveis palavras e principalmente pelo tempo que tomou em partilhar. Será para nós uma honra poder recebê-la novamente. Até, aceite os nossos melhores cumprimentos, A Equipe do Hotel Casa Palmela

10/10 Excellent

dany, paris

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Magnifique vue sur les vignes
Quiétude zen et confort au milieu des vignes. Petit déjeuner international à revoir.
Stayed 3 nights in Aug 2018
Response from Équipe Hotel Casa Palmela on Sep 14, 2018
Chere dany, Merci beaucoup pour vos commentaires et observations. Nous ferons tout pour améliorer les détails observés par nos clients. J'espère que lors de votre prochaine visite, vous pourrez voir les différences. A bientôt et merci beaucoup.

8/10 Good

Verified traveler

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2018
Response from Hotel Casa Palmela on Aug 16, 2018
Thank you for your positive feedback.

10/10 Excellent

Paulo Ricardo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Maravilha.
Maravilhoso, local lindo , hotel confortável. Café da manhã ótimo.
Stayed 1 night in Jul 2018
Response from SH on Aug 2, 2018
Caro Paulo Ricardo, muito obrigado pelo seu tempo em nos classificar e pela sua escolha em optar pelo Hotel Casa Palmela. Espero que possamos surpreendê-lo novamente numa futura passagem por aqui. Um muito obrigado da equipa Hotel Casa Palmela

10/10 Excellent

Rourn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Très belle maison aménagée avec beaucoup de charme pour les propriétaires. L'environnement, avec les vignes, la campagne, est d'une grande beauté. En plus le personnel est prévenant et attentionné. Le petit déjeuner est excellent. C'est top.
Stayed 2 nights in Mar 2018

10/10 Excellent

Orang

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2017
Response from Hotel Casa Palmela on Aug 16, 2018
We thank you very much for your positive feedback. Kind regards

10/10 Excellent

silvi, Stuttgart

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Charmantes Hotel in schöner Natur
Das neu renovierte Hotel ist umgeben von Weinbergen inmitten einer schönen Natur unweit des Nationalparks Arrabida. Es ist sehr ruhig gelegen, die Zimmer sind fantastisch und alles ist sehr sauber. Toller Pool und ausgezeichnetes Essen, sowie ein hervorragendes abwechslungsreiches Frühstück. Das Personal ist extrem freundlich, hilfsbereit und zuvorkommend. Alles exzellent und eine tolle Atmosphäre!
Stayed 2 nights in Jun 2017