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Reviews of Rancho Bernardo Inn

4 out of 5
Rancho Bernardo Inn
17550 Bernardo Oaks Dr, San Diego, CA

Reviews

8.8

Excellent

Rating 10 - Excellent. 595 out of 1004 reviews" "
Rating 8 - Good. 239 out of 1004 reviews" "
Rating 6 - Okay. 93 out of 1004 reviews" "
Rating 4 - Poor. 53 out of 1004 reviews" "
Rating 2 - Terrible. 24 out of 1004 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

8.8/10

Amenities

8.6/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

8/10 Good

susan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024

10/10 Excellent

Yushan

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
i love everything in the hotel... the resort is beautiful... peaceful and elegant!!!

8/10 Good

Virginia

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Apr 2024

10/10 Excellent

Kacey

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was beautiful, and the Spa was so relaxing and enjoyable. What stood out the most was the exceptional service from the staff! The front desk even sent a bottle of sparkling wine to celebrate my mom's birthday! I'm so glad we stayed at the RB Inn
Stayed 1 night in May 2024

8/10 Good

Courteney

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property
Stayed 1 night in May 2024

10/10 Excellent

eric, Half Moon Bay

Traveled with family
Liked: Cleanliness, staff & service
Very cozy
Stayed 5 nights in Apr 2024

8/10 Good

Thomas, woodside

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great rooms good service just feel taken advantage of with your $40 parking per night. Captive audience so you socked it to us!!
Stayed 2 nights in Apr 2024

10/10 Excellent

Doug

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 3 nights in Apr 2024

10/10 Excellent

Karen

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Access to golf courses!
Stayed 1 night in Apr 2024

10/10 Excellent

Stacey, Walnut Creek

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Just beautiful! Outstanding resort, great service
Stayed 2 nights in Apr 2024

10/10 Excellent

Amir

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
One of the best experiences

10/10 Excellent

Memory

Liked: Cleanliness, staff & service, property conditions & facilities
It’s a beautiful place to stay,I’ll go back
Stayed 3 nights in Apr 2024

6/10 Okay

Tae H

Stayed 2 nights in Apr 2024

10/10 Excellent

Matthew

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

Trudy

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very impressed with the resort! Staff went out of their way to make sure we were happy! Especially the front desk staff & Jose with room service.
Stayed 2 nights in Mar 2024

10/10 Excellent

Michael

Stayed 1 night in Mar 2024

6/10 Okay

renee

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Mar 2024

10/10 Excellent

Christopher

Stayed 2 nights in Mar 2024

4/10 Poor

Carmen, Rancho Cucamonga

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
We were greeted in a very rude and discriminatory manner by a valet staff when we were entering the property to check-in. My teenage son and I were stopped by the valet staff and asked several questions about what we’re doing on the property, lastly if we were there to check-in. We are a Latino family with reservations to this hotel. We did not need to be interrogated prior to our check-in. After we checked in to the hotel, and are way to our room, we again asked by the same staff to verify that we had indeed checked into the hotel. Our family has stayed at this hotel at least on two prior and never experienced this. I will say staff at the check-in desk was friendly.
Stayed 1 night in Mar 2024

6/10 Okay

Lori

Liked: Cleanliness, staff & service
Stayed 2 nights in Mar 2024

10/10 Excellent

William

Stayed 2 nights in Mar 2024

10/10 Excellent

mark

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
welcoming staff. lots of parking. i was there for a wedding, beautiful venue but planning for the rain that day was forgotten,, we all got wet. should've put up a covering.. other than that it was awesome. i would stay there again
Stayed 1 night in Dec 2023

10/10 Excellent

DENISE

Stayed 4 nights in Feb 2024

4/10 Poor

Alondra

Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
It’s a nice space however the walls are very thin. Also I paid 80$ for wings, a pasta, and a drink. It was not tasty. It was cold. I did asked to be charged only half. I literally ate nothing and they still charged full amount.
Stayed 1 night in Feb 2024

10/10 Excellent

Rosana

Stayed 1 night in Feb 2024

10/10 Excellent

Selena

Stayed 2 nights in Feb 2024

8/10 Good

Cassandra

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Feb 2024

10/10 Excellent

Thomas

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I stayed here for my birthday and the staff made me feel so special. The room was beautiful, a big comfy bed, and the grounds are amazing! 10 out of 10 highly recommend.
Stayed 1 night in Feb 2024

10/10 Excellent

Maria

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our favorite Southern Ca get away.
Stayed 2 nights in Feb 2024

4/10 Poor

Irina, Bellevue

Traveled with family
Disliked: Staff & service, property conditions & facilities
Very old and outdated property. Sink in the bathroom was leaking all the time and outlets didn’t work. The room smells very damp.
Stayed 3 nights in Feb 2024

10/10 Excellent

Cheryl

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect for a quick family stay
This was a quick stay for a hockey game that my kids had in the area. I wish we had more time to enjoy the property! Great restaurant on premises. Would absolutely stay again
Stayed 1 night in Feb 2024

8/10 Good

Shauna

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
My only complaint is the mattress was more firm than I would prefer. I will stay again.
Stayed 3 nights in Jan 2024

10/10 Excellent

Lisa

Liked: Cleanliness, staff & service, amenities
Good was fabulous and the spa and grounds were amazing!
Stayed 5 nights in Dec 2023

10/10 Excellent

Eileen

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

10/10 Excellent

Kathleen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Jan 2024

10/10 Excellent

Didier

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024

10/10 Excellent

Vincent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jan 2024

6/10 Okay

Adrainne

Traveled with family
Liked: Cleanliness, room comfort
Not impressed with a leaky roof when it rained.
My husband and his family have been visiting here for 30 years The staff around the resort are very nice and helpful. Fantastic property. We checked into our hotel 828, smooth and easy. We went swimming in the family pool. Beautiful amenities. We went to bed early since we have a toddler. It rained at 2:30 am. My husband was moving around. I said, what's up? He was wet because the ceiling was leaking directly on his head and all over the bed and pillows. It rained for a little over an hour. We have the toddler and didn't want him to wake up, so we moved to the edge of the bed and placed the ice bucket, trash can and towels on the bed. Needless to say we didn't get much sleep since the whole half of the bed was wet and the dripping of the leaky ceiling. In the morning we went to the front desk to let them know. They offered a free coffee. We stayed in a hotel for a nice night away and got no sleep since they didn't upgrade the roofs and we get offered free coffee. Not exactly how I thought it should be handled. We won't be coming back. Not recommending this place. The whole point of a hotel is a place to sleep.
Stayed 1 night in Jan 2024

10/10 Excellent

Alexandra

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Priscilla

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a beautiful property, get a massage, walk around the premises - you will love it.
Stayed 1 night in Dec 2023

10/10 Excellent

Allison

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

John

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2023

10/10 Excellent

Shelley

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

Sean

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2023

10/10 Excellent

Jessica

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

lynn

Beautiful hotel, but it is old. Rooms are large and very clean. All the staff are very friendly and helpful.
Stayed 1 night in Dec 2023

10/10 Excellent

Michael

Business traveler, Traveled with partner
Nice rooms
Stayed 2 nights in Nov 2023

10/10 Excellent

Elva

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Nov 2023

10/10 Excellent

Lindsay

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
They were able to accommodate all of our requests, the resort was beautiful, room was perfect, and food was great.
Stayed 1 night in Nov 2023

10/10 Excellent

Daniel

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2023