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Reviews of Holiday Inn Express & Suites Salem, an IHG Hotel

2.5 out of 5
Holiday Inn Express & Suites Salem, an IHG Hotel
102 Holiday Lane, Salem, IL

Reviews

9.4

Exceptional

Rating 10 - Excellent. 497 out of 632 reviews" "
Rating 8 - Good. 92 out of 632 reviews" "
Rating 6 - Okay. 26 out of 632 reviews" "
Rating 4 - Poor. 16 out of 632 reviews" "
Rating 2 - Terrible. 1 out of 632 reviews" "

9.6/10

Cleanliness

9.6/10

Staff & service

9.4/10

Amenities

9.6/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

Bridget

Traveled with group
Clean and staff are excellent. Highly suggest this hotel.
Stayed 1 night in May 2024
Response from RondaJ on May 21, 2024
Hi Bridget,Thank you for taking the time to tell us about your experience at our facility..Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.

10/10 Excellent

Tim

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We were extremely pleased with the property. We ate the complimentary breakfast, worked out at the gym, and used the business center to print our boarding passes. The hotel was near everything you needed. We will be staying here again!!
Stayed 3 nights in Apr 2024
Response from RondaJ on May 10, 2024
Dear Tim, Thank you for letting us know about your recent stay with us. I am thrilled to hear that we met your expectations while staying with us. We do hope to see you again soon.

10/10 Excellent

Karl

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms were big and had good amenities in them. Staff was all friendly and helpful.
Stayed 2 nights in Apr 2024
Response from RondaJ on May 3, 2024
Dear Karl, Thank you for taking the time to tell us about your experience while staying with us.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.

10/10 Excellent

Aerin

Traveled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Front desk attendant was super friendly when checking in. Room was clean and to standards
Stayed 1 night in Apr 2024
Response from RondaJ on Apr 28, 2024
Hi Aerin,Thank you for taking the time to tell us about your experience at Holiday Inn Express SALEM.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.

6/10 Okay

Donald

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Place was just okay for the price. The pool was closed and no hot tub, water pressure was poor and the shower temperature kept fluctuating a lot.
Stayed 1 night in Apr 2024
Response from RondaJ on Apr 18, 2024
Dear Donald, Thank you for choosing our property, and for taking the time to provide feedback about your experience.I would like to start by apologizing to you for the inconveniences you faced during your stay. We tried very hard to get the pool back in order for our guests, as for a hot tub we have never had one of those. We strive to make each stay as pleasant and comfortable as possible, and we appreciate that you brought your experience to our attention. We take feedback seriously and will coach our team to make the necessary changes so we can provide a better experience in the future.I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception.

10/10 Excellent

MICHELE

Stayed 1 night in Apr 2024
Response from RondaJ on Apr 28, 2024
Hi Michelle,Thank you for taking the time to tell us about your experience at Holiday Inn Express SALEM.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.

4/10 Poor

Sarah

Stayed 1 night in Apr 2024
Response from RondaJ on Apr 28, 2024
Hi Sarah,Thank you for taking the time to tell us about your experience at Holiday Inn Express SALEM.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.

10/10 Excellent

Ngoc

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This Holiday Inn is in Salem, a small city in southern Illinois. It is clean - the hotel, rooms, and bathroom. The bed was comfortable and double queen rooms were spacious. The gym was nice and any issues I had were resolved immediately. Everyone was nice and accommodating. I always enjoy my stay here when I come to visit family.
Stayed 4 nights in Mar 2024
Response from RondaJ on Apr 3, 2024
Hi Ngoc, Thank you for taking the time to let us know about your recent stay! We are glad to hear that we met your expectations.. We look forward to seeing you soon!

10/10 Excellent

Dallas

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was very nice & relaxing!
Stayed 2 nights in Feb 2024
Response from RondaJ on Mar 13, 2024
Dear Dallas, Thank you for letting us know about your recent stay with us. I am thrilled to hear that we met your expectations. We do hope that we see you again soon!

6/10 Okay

Amy

Liked: Cleanliness, staff & service, amenities
I liked that there was an area for dogs outside. However, there was no water running in our room. We couldn’t take showers or brush our teeth.
Stayed 1 night in Mar 2024
Response from RondaJ on Mar 11, 2024
Thank you for reaching out. I am incrediably sorry about our pipe bursting while you were there. We tried to get it repaired as fast as we could. We do hope you will give us another shot in the future.

10/10 Excellent

Jeanette

Liked: Cleanliness
Stayed 1 night in Feb 2024
Response from RondaJ on Feb 26, 2024
Dear Jeanette,Thank you for letting us know about your recent stay with us!!! I am so glad that we had met your expectations and we hope to see you again in the future.

8/10 Good

Jane

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overall it was very nice. Beds were comfy, room was clean. Two issues were the height of the tub with a misplaced grab bar and a very dirty bath vent above the toilet.
Stayed 1 night in Feb 2024
Response from RondaJ on Feb 19, 2024
Dear Jane, Thank you for letting us know about your recent stay with us. I am glad you enjoyed your stay and am very sorry for the vent being dirty. I will have our maint person get right on that.. Hope to see you again .

10/10 Excellent

Linda

Traveled with family
Liked: Staff & service, property conditions & facilities
This Holiday Inn was close to the Interstate Highway. Even so it was quiet. The breakfast was included.
Stayed 1 night in Feb 2024
Response from RondaJ on Feb 26, 2024
Dear Linda,Thank you for lettingus know about your recent stay with us. I am glad that you enjoyed the breakfast. We are glad to hear we met your expectations and we hope to see you again in the future.

10/10 Excellent

Chris

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from RondaJ on Feb 19, 2024
Dear Chris,Thank you so much for letting us know about your recent stay. I am so glad that we had met your expectations. We do hope we see you again.

8/10 Good

Mark

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
One night stay
The staff and the room were good. I was only disappointed with one thing. The breakfast was not up to HIE standards. The sausage was dry and tasted terrible. Instead of a pot of oatmeal there were packs of instant. The coffee was not hot, only warm. Usually, HIE has a great breakfast. I was surprised.
Stayed 1 night in Jan 2024
Response from RondaJ on Feb 1, 2024
Hi Mark, thank you for taking the time to let us know about your recent stay with us. I do apologize to our breakfast did not meet your standard. I have shared your comments with our breakfast team. I want to ensure that this does not happen going forward. Thank you again and I do hope we see you again.

10/10 Excellent

Gina

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very pet friendly - they even had an off leash fenced area for dogs complete with its own fire hydrant
Stayed 1 night in Jan 2024
Response from RondaJ on Jan 31, 2024
Hi Gina, thank you for taking the time to let us know about your recent stay!!! I am so glad to hear that the little dog park we have for your fur babies met your expectations. We hope to see you again!

8/10 Good

Brenda

Response from RondaJ on Feb 1, 2024
Hi Brenda!Thank you for sharing your experience while staying with us. We do hope that we see you again.

8/10 Good

Brenda

Response from RondaJ on Jan 22, 2024
Dear Brenda,Thank you so much for letting us know about your recent stay. We appreciate you staying with us and look forward to seeing you again in the future.

10/10 Excellent

Kathryn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay
Very nice hotel with a good breakfast. I would certainly stay again.
Stayed 1 night in Jan 2024
Response from RondaJ on Jan 10, 2024
Dear Kathryn, Thank you for letting us know about your recent stay with us. I am so glad to hear we met your exprecations and that you enjoyed our breakfast. We do hope that we will see you again in the future.

10/10 Excellent

Anjelita

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from RondaJ on Jan 10, 2024
Dear Anjelita,Thank you for letting us know about your recent stay with us. I am so glad to hear that we met your expectations. We do hope to see you again in the future.

6/10 Okay

Donna

Traveled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Hotel was clean upon arrival, but after 3 nights and several requests, the room was never cleaned by housekeeping.
Stayed 3 nights in Dec 2023
Response from RondaJ on Dec 31, 2023
Hi Donna, Thank you for letting us know about your recent stay with us. I am sorry we failed to meet your expectations. I will speak to the executive and desk to see where it was we failed you. We do hope you will give us another chance to serve you in the future.

6/10 Okay

Laura

Business traveler
It was a mostly clean place to stay. There was a pubic hair in the bathroom that I found disturbing, but the bed was clean. Nothing special. I've stayed in better and I've stayed in worse.
Stayed 1 night in Dec 2023
Response from RondaJ on Dec 31, 2023
Hi Laura, Thank you for letting us know about your recent stay, I am so glad we were able to talk about it and get it corrected for you!.We hope to see you again in the future!

6/10 Okay

Verified traveler

Traveled with family
Liked: Staff & service, property conditions & facilities, room comfort
Double charged
Stay was good, but I was double charged for the rooms. The lady at the counter said it was due to a problem with the reservation having been made through Hotels.com. They are working on fixing it though.
Stayed 1 night in Dec 2023
Response from RondaJ on Dec 19, 2023
Dear Annonymous,Thank you for letting us know about your recent stay with us! I am glad to hear that we met your expectations. If you could please reach out and let me know your issue was resolved over the billing. I want to make sure it was resolved for you entirely. I hope to see you again.

10/10 Excellent

Deborah

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel itself is well kept and quiet. The downside is because it is right on a busy interstate, obviously there is constant road noise. We have stayed here before and will again. We stay here a couple of times a year because its location is convenient and halfway to our annual destination. The breakfast is always prepared well with plenty of options. Happy with the experience!
Stayed 1 night in Dec 2023
Response from RondaJ on Dec 19, 2023
Hi Deborah!!!Thank you for letting us know about your recent stay with us! I am glad to hear that we met your expectations, except for the interstate noise, please let us know that you prefer the parking lot side. We hope to see you again.

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
First room was on the highway side, VERY NOISY. Gave us a room on the opposite side and it was very wuiet
Stayed 1 night in Dec 2023
Response from RondaJ on Dec 19, 2023
Dear Richard,Thank you for letting us know about your recent stay with us! I am glad to hear that we met your expectations and hope to see you again.

10/10 Excellent

Maureen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awesome
Except for the freeway noise it was an amazing stay. The beds were comfortable and clean Will recommended this hotel
Stayed 1 night in Dec 2023
Response from RondaJ on Dec 19, 2023
Dear Maureen,Thank you for letting us know about your recent stay with us! I am glad to hear that we met your expectations, except for the interstate traffic.Please let us know the next time that you would prefer parking light side. We hope to see you again.

10/10 Excellent

Rick

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean place and friendly staff.
Stayed 2 nights in Nov 2023
Response from RondaJ on Dec 19, 2023
Hi Rick, Thank you for letting us know about your recent stay with us! I am glad to hear that we met your expectations and hope to see you again.

10/10 Excellent

Laura

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel staff was very polite and professional, the lobby was comfortable for meeting others in our group, the rooms we clean and comfortable and pleasant. Only “but” I can think of is that the elevator wasn’t always the fastest to get around.
Stayed 3 nights in Nov 2023
Response from RondaJ on Nov 27, 2023
Hi Laura, Thank you for letting us know about your recent stay with us. I am glad to hear that we met all your expectations . I am sorry about the elevator not being fast enough. We do however hope to see you again.

10/10 Excellent

Luis

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from RondaJ on Nov 20, 2023
Hi Luis, Thank you for taking the time to let us know about your recent stay with us. I am thrilled to hear your experience was what you would expect from our brand! Thank you for staying and we hope to see you again!

10/10 Excellent

Jennifer

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
So comfortable
Great stay and good breakfast
Stayed 1 night in Nov 2023
Response from RondaJ on Nov 13, 2023
Dear Jennifer,Thank you for taking the time to tell us about your experience while staying with us.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.

10/10 Excellent

Cheryl

Stayed 1 night in Nov 2023
Response from RondaJ on Nov 13, 2023
Dear Cheryl,Thank you for taking the time to tell us about your experience while staying with us.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.

10/10 Excellent

Joe

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to interstate and newness.
Stayed 1 night in Oct 2023
Response from RondaJ on Oct 23, 2023
Thank you Joe for letting us know about your recent stay with us!!! I am glad to hear we met your expectations. We look forward to serving you again in the future.

4/10 Poor

Marylee

Traveled with family
Liked: Cleanliness
The property was fine. It was very busy and both nights of the stay the lobby had full blown parties with strip poker going on. I booked through Expedia and was charged by them, and the hotel also charged me PLUS an additiknal night. I was told the manager would contact me yesterday which never happened. At check out, my receipt indicated i was only charged for w nights which was inaccurate. I asked for a receipt showing ALL the charges taken from my account. The attendent couldnt figure out how to send an accurate receipt but promised to email ot to me. I still do not have have it. My sisters and i stay at the Holiday Inn several times a year and this was surprising based on our previous experiences. At this point i have paid over $1,000 between the property and expedia charges. I am not in position to have that kind of expenditure. Im vrry disappointed and will likely nkt stay at the Salem property again
Stayed 2 nights in Oct 2023
Response from RondaJ on Oct 23, 2023
Thank you Marylee for your response, letting us know about your recent stay with us. It is unfortuneate that you had such a terrible visit. I know that you stay with us quite a bit and have never had these issues before. We are truly sorry. As I stated via email with you this weekend. Please please get with your bank to verify your actual charge, when you use a debt card it can be misleading. As stated in our correspondence I will be reaching out to you today to ensure this issue was resolved.

10/10 Excellent

David

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Sleepy Salem has a great hotel in a dreary town
As a snow birder from MN to FL we are learning target hotels after a full day’s drive. This is our choice and after last night it was 5th time. The manager has been the same too for the last three times.
Stayed 1 night in Oct 2023
Response from RondaJ on Oct 22, 2023
Hi David!!! Thank you for taking time to let us know about your recent stay with us!! I am glad to hear that we keep meeting your expectations and we look forward to your return visit. Rest assured I will be here then as well!! I love our little property and all our regular guests!!!

10/10 Excellent

Thomas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Salem revisited
Excellent lobby and grounds. Great breakfast and eating area. Shower area needs new caulk but room as a whole was as good as it gets.
Stayed 1 night in Oct 2023
Response from RondaJ on Oct 13, 2023
Hi Thomas,thank you for letting us know about your recent stay. We are thrilled to hear we met your expectations. We look forward to serving you again in the future.

10/10 Excellent

Calvin

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from RondaJ on Oct 10, 2023
Hi Calvin!THank you for letting us know that we met your expectations on your stay with us!!! We look forward to seeing you again in the future!

10/10 Excellent

Kathy

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We all enjoyed the comfy beds and pillows
Stayed 1 night in Oct 2023
Response from RondaJ on Oct 5, 2023
Hi Kathy, I am glad to hear we met your expectations with our comfy beds and pillows. We do hope to see you again in the future.

10/10 Excellent

Allison, Red Wing

Liked: Cleanliness, staff & service, property conditions & facilities
Friendly
Stayed 1 night in Oct 2023
Response from RondaJ on Oct 4, 2023
Hi Allison!!!Thank you for letting us know about your recent stay with us! I am glad to hear that we met your expectations and We hope to see you again soon!

10/10 Excellent

Michael

Traveled with partner
Liked: Amenities
This is a great place to stay….very clean, well appointed…..only issue is one side faces the interstate which is maybe 50 feet away so lots of traffic noise……if on the other side quiet as a mouse! Our second stay on travels north and will stay here again!
Stayed 1 night in Oct 2023
Response from RondaJ on Oct 3, 2023
Michael, Thank you so much for letting us know about your recent stay with us. We are glad yu enjoyed. I do apologize for the interstate traffic. We supply ear plugs, but most people do not like those. Please the next time you make your reservation request the oppisite side of hotel. Looking forward to seeing you soon.

10/10 Excellent

Mike

Stayed 1 night in Sep 2023
Response from RondaJ on Oct 16, 2023
Hi Mike!!Thank you for letting us know about your recent stay with us. We are glad to hear we met your expectations and hope to see you again.

10/10 Excellent

Carolyn

Traveled with group, Business traveler
I love staying here so much better the the quality inn.
Stayed 1 night in Sep 2023
Response from RondaJ on Sep 25, 2023
HiCarolyn,Thank you so much for letting us know about your recent stay! We are happy to hear we met your expectations. We hope you wisit with us again soon!

10/10 Excellent

Amillia

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from RondaJ on Sep 25, 2023
Hi Amillia,Thank you for letting us know we met your expecations on your last stay. We do hope to see you again in the future!

10/10 Excellent

Carolyn

Traveled with group, Business traveler
Better then the Quality Inn
Stayed 2 nights in Sep 2023
Response from RondaJ on Sep 22, 2023
Hi Carolyn, Thank you for letting us know about your recent atay with us. I am glad we met your expectations and we hope your daughter is feeling better. Please come back and visit us anytime!

10/10 Excellent

Rachel

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Family friendly
My family stayed over this past qeekend and the hospitality was fantastic. My 3 year old daughter was sick most of our stay which resulted in her throwing up during breakfast in the lobby. The absolutely sweet woman that was working the morning shift was so endearing and understanding and help me clean up and sanitize the mess and was nothing but kind to my daughter. 5 stars! Coming back to stay next year!!
Stayed 1 night in Sep 2023
Response from RondaJ on Sep 22, 2023
Hi Rachel, Thank you for letting us know about your recent stay. We are glad to hear that we had met your expectations and we do hope your daughter is feeling much better. Please come and visit again soon.

10/10 Excellent

Alice

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Neat and clean, good breakfast options
Stayed 1 night in Sep 2023
Response from RondaJ on Sep 20, 2023
Hi Alice, Thank you so much for letting us know aboout your recent stay with us. I am glad to hear we met your expectations and we hope to see you again!

10/10 Excellent

Delanie

Traveled with family and small children
Liked: Amenities
Clean and quiet
Stayed 2 nights in Sep 2023
Response from RondaJ on Sep 20, 2023
Hi Delanie, thank you for taking the time to let us know about your recent stay with us. I am glad that we met your expectations and hope to see you again in the future.

10/10 Excellent

Angela, AUGUSTA

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Friendly staff. Hot breakfast. Comfy beds
Stayed 1 night in Sep 2023
Response from RondaJ on Sep 13, 2023
Thank you for letting us know about your recent stay with us. We are glad we met your expectations. Please come back and see us your next time through

10/10 Excellent

Elaine

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Just overall nice place to stay. If something was negative, breakfast....I would have liked fresh fruit. Saturday breakfast, there was one apple and area wasn't refilled. Sunday one green banana.
Stayed 2 nights in Sep 2023
Response from RondaJ on Sep 13, 2023
Hi Elaine, thank you for letting us know about your recent stay, I have addressed the situation of the fresh fruit not being out with our hostess to ensure they are more watchfull of such things! We do hope you stay with us the next time you are in the area.

10/10 Excellent

Erica N

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from RondaJ on Sep 13, 2023
Hi Ercia, Thank you for letting us know about your recent stay with us. I am thrilled you enjoyed your stay and I hope to see you the next time you are in our area.

10/10 Excellent

Judith, Withee

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All was perfect for our needs. Check in was unbelievably quick and efficient.
Stayed 1 night in Sep 2023
Response from RondaJ on Sep 7, 2023
Hi Judith!!! Thank you for letting us know about your recent stay with us!! I am thrilled to hear we met your needs. We do hope to see you again soon...