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Reviews of Eden Boutique Hotel & Spa

3 out of 5
Eden Boutique Hotel & Spa
3B Pho Thac Bac, Sapa Town, Sa Pa, Lao Cai

Reviews

9.4

Exceptional

Rating 10 - Excellent. 82 out of 121 reviews" "
Rating 8 - Good. 30 out of 121 reviews" "
Rating 6 - Okay. 9 out of 121 reviews" "
Rating 4 - Poor. 0 out of 121 reviews" "
Rating 2 - Terrible. 0 out of 121 reviews" "

9.4/10

Cleanliness

9.6/10

Staff & service

9.2/10

Amenities

9.2/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Anthony

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A hidden gem in this city. Very nice property well maintained and comfortable beds and rooms. The staff will go out of there way to satisfy your every need. I highly recommend.
Stayed 1 night in Apr 2024

10/10 Excellent

Celeste

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were excellent. Very warm and welcoming. Happy to help if n anyway they can. Bed was very comfortable and room clean. Slight hill to walk home which we didn’t mind as it is in a quieter spot from the absolute centre. Sapa and it’s beautiful surrounds was a delight
Stayed 2 nights in Apr 2024

10/10 Excellent

Jun Xian

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good hospitality from the friendly staff. You can get tour information around Sapa from the staff.

10/10 Excellent

Sara

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awesome!
The hotel was wonderful, accommodating, friendly and helpful. Would recommend staying here.
Stayed 1 night in Jan 2024

6/10 Okay

Vincent John

6/10 Okay

Vincent John

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Nov 2023

8/10 Good

Phuongthao

Traveled with family
Liked: Property conditions & facilities
This ok
Stayed 1 night in Nov 2023

10/10 Excellent

Bradley J

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2023

10/10 Excellent

Hayden

Liked: Cleanliness, staff & service, property conditions & facilities
This hotel is located in a busy street in Old Quarter but the moment you enter, you will forget the chaos outside. It is very quite inside and the interiors are tastefully done and is very clean. The staff ( Liam) is very helpful

10/10 Excellent

Christy, Spanaway

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our stay in SaPa was very pleasant. The Eden is on a steep hill, so walking can be difficult for some. It is in town and we were able to walk to many places. The room was clean and comfortable and the staff were very kind. They had breakfast every morning with a variety of choices and you could order fresh cooked omelets from the kitchen. The spa is across the street and easy to book an appointment. We used the spa for foot and shoulder massage after 2 days of trekking around SaPa. The therapists were amazing! The only thing we didn't care about was our room overlooked construction on the building next to ours. It wasn't loud or anything, so we just chose not to look outside. And the balcony was super small. Enough room for one chair or a person to stand. I would recommend this hotel to anyone visiting SaPa.

10/10 Excellent

Linda

Stayed 1 night in Jul 2023

10/10 Excellent

Anne marguerite

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The best mini adventure in town. The staff are truly a model of Vietnamese friendly service. From arranging personal driver to and from Hanoi, to spacious rooms that are cleaned even without asking, to booking of tickets for 2 day attractions plus transport, and a heavenly breakfast spread. The buffet was little small but the made to order dishes of western and noodles was just amazing. Very conveniently located to shops and eateries, 2 min walk down to train to franscipan, short walk to holy rosary church, makes this hotel a true eden of sapa! All 4 reception agents are amazing and serve the quests in true eden style! The spa is just opposite the hotel and their aromatherapy 90 min massage really does relieve weariness of the trip! Thank you for a fantastic weekend stay in sapa. Love Eden and best place to stay with good food, soft bed and great staff! ❤️
Stayed 3 nights in Jun 2023
Response from Jenny - Eden Boutique Sapa hotel on Jun 21, 2023
Eden Boutique Sapa want to say thank you so much to Anne !Wish you all thing with success, happiniss, and all the best :)Best regards,

8/10 Good

Neil

Liked: Cleanliness, staff & service
Well appointed good size rooms with a balcony to catch the morning sun and view of the mountains if you're facing the main road. The bathroom was nice and big and has probably the best shower in Vietnam. Like everything in Sapa the property is on a slope do be prepared for the decline or incline deepening on if you're coming or going. Short walk to Sun Plaza and Lake Sapa which is always buzzing with life and plenty of food options. The hotel room does require a couple of maintenance fixes though - door handle for front door comes off from the inside - locking you in. - balcony door could not be locked due to locking panel has fallen off - knobs on side table and other drawers are broken making it hard to get into the drawers
Stayed 4 nights in May 2023

8/10 Good

Andrew

Stayed 2 nights in Apr 2023

10/10 Excellent

stacey, Orange

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff are really friendly. Short walk to all shops and restaurants
Stayed 2 nights in Apr 2023

10/10 Excellent

ALICE

Stayed 1 night in Jan 2023

10/10 Excellent

Luyen

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very friendly staff
Stayed 1 night in Jan 2023

10/10 Excellent

Simon

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Phenomenal staff, so nice, welcoming and helpful. The front desk manager organized a trip to Fansipang for us and ensured that everything went smoothly from our arrival until our departure. Pancakes at breakfast are a must try as well!
Stayed 1 night in Dec 2022

10/10 Excellent

Verified traveler

Liked: Cleanliness, room comfort
Lovely quaint hotel
The hotel's location is ideal if you want to be near Sun Plaza, which was closed and will open in Dec. So, no Fansipan for us. We really appreciated the staff specially Ms Trang and Vu, who arranged our trip back to Hanoi. Enjoyed the hearty breakfast as well. The hotel photos are accurate, the room is as lovely. The neighborhood is not upscale but not unpleasant. Will definitely stay here again, in fact we plan to return for New Year.
Stayed 2 nights in Nov 2022

8/10 Good

Yeo Hui

Traveled with group
Liked: Staff & service, amenities, property conditions & facilities
The font desk managers were excellent. The hotel offered recommendation for local tours and helped with arrangement. The breakfast has a decent spread and was delicious. The cleanliness of the room can be improved.

10/10 Excellent

Terence

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room had a nice balcony, it was good to be able to open the doors in the evening as the air was cooler outside.
Stayed 1 night in Sep 2022

10/10 Excellent

Joe, Toronto

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location within a few minutes walk from the center of the town. Impressive property. The rooms were very clean and beautiful. Helpful staff. Good buffet breakfast with good selections. Will recommend to friends.
Stayed 4 nights in Mar 2020

10/10 Excellent

Jeffrey

Stayed 4 nights in Oct 2019

10/10 Excellent

MARK

Liked: Cleanliness, staff & service, property conditions & facilities
Great hotel in Sa Pa !
We enjoyed our stay at the Eden Boutique Hotel & Spa. This hotel had everything we needed for our two night stay in Sa Pa. Staff were friendly and helpful. The hotel is located within walking distance to shops and restaurants (but it is situated on a hill so persons that are less mobile may need a taxi to get up the hill). Breakfast was good !
Stayed 2 nights in Oct 2019

10/10 Excellent

Vivienne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We spent 3 nights at this hotel in Sapa. The staff were super and on arrival we were advised of a free upgrade. The room and breakfast were great. Good location within an easy walk to everything. Highly recommended.
Stayed 2 nights in Oct 2019

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Safe and comfortable place to stay with family.We had a connecting room for our family of five members .Breakfast was good .
Stayed 2 nights in Oct 2019

10/10 Excellent

GALYA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2019

8/10 Good

Francis, Singapore

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent customer service provided by Ms Chantelle
Stayed 2 nights in Sep 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2019

8/10 Good

noga

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2019

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is located a short walk uphill from center of the town. The staff let us check in as soon as our room was ready since we took overnight train + bus to Sapa. The room was clean and quiet even during the day. The two front ladies were very helpful in finding our bus back to Hanoi. They arranged everything for us, including “take away “ breakfast. The hilly street has a very reliable laundry service and a shop where you can get poncho or rent rain boots at less than the prices in downtown. The massage place across from the street offers all the treatments your tired traveling mind and body needs and I felt like I was in Nirvana for 60 minutes!
Stayed 2 nights in Aug 2019

10/10 Excellent

Ran

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The best hotel in Sapa!
Great hotel!!! Luxury designed, huge lovely connecting rooms, great bath, comfortable bed, best breakfast, great location in Sapa, most friendly and helpful staff.
Stayed 1 night in Aug 2019

8/10 Good

Verified traveler

Liked: Staff & service
Stayed 2 nights in Aug 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Large clean rooms with excellent service
Stayed in a connecting family room for one day in mid August. Rooms were clean, spacious and modern. Included breakfast was good and offered a good variety. Only complaint was the location is on a hill and required a short walk into the main part of town. Overall, good experience and would stay here again.
Stayed 1 night in Aug 2019

10/10 Excellent

QUYNH ANH, montreal

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It is very nice hotel, up on a hill so it was not noisy. Everything is nearby, we just walk around and find anything we needed. The spa is very clean, and the massage was very good. We appreciated the massage especially after walking all day in the mountains.
Stayed 2 nights in Jul 2019

10/10 Excellent

Tammy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
AMAZING STAFF!!!
I can't describe how fantastic the staff is at this hotel. I got extremely sick en route to this hotel and they helped me find a doctor, brought me tea, checked up on me and even kept the restaurant open so I could get food to take my antibiotics. In particular, Hien was amazing. She checked on me and made sure I was okay when I was super sick and in tears. Chantelle, Katherine and Duy were also fantastic. My bus left at an early hour and they made me a small meal to take with me. They were extremely kind when I really needed it. A million thank yous to everyone I dealt with.
Stayed 2 nights in Jun 2019

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was nicely decorated and quite new. The location was quiet but still close to everything. The bed was really big and comfortable. Breakfast menu and buffet had a very good selection, which was included. The food was very tasty. Free bottled water but I wish they also provided tissues in the room. The room had a balcony but it was too small to sit on and had no seats. Distant view of buildings and the mountains
Stayed 3 nights in Apr 2019

10/10 Excellent

Verified traveler

Stayed 2 nights in Apr 2019

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Mar 2019

10/10 Excellent

Mai

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay.
Great hotel and excellent service. The breakfast was very delicious. Overall, we enjoyed our stay and would highly recommend this hotel to our friends.
Stayed 2 nights in Feb 2019

8/10 Good

robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice rooms, great little restaurant and the staff were all exceptionally friendly and helpful - hugs when we were leaving!
Stayed 1 night in Feb 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2018

8/10 Good

Verified traveler

Liked: Staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2018

10/10 Excellent

roni

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The room is very nice and big. Every thing is new. The breakfast was good. We had to do an urly check in and the hotel save us a room (with exstra pay)
Stayed 1 night in Nov 2018

10/10 Excellent

Pablo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel in Sapa
It was nice Nice hotel in Sapa
Stayed 2 nights in Nov 2018

6/10 Okay

Verified traveler

Liked: Staff & service
Nice hotel however, road to the hotel was under construction so was very muddy.
Stayed 1 night in Oct 2018

10/10 Excellent

Verified traveler

Liked: Staff & service, property conditions & facilities
Lot of road construction near hotel to get to the city
Stayed 2 nights in Oct 2018

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful hotel in a great location
We arrived early morning (6am) after being on the overnight train. Reception saw we were very tired and got us into our room by 8am after a beautiful breakfast. The room was really lovely. Very clean and beautifully decorated. the best part was our receptionist. She was an absolutely fabulous host. So helpful but really made us feel like we were regulars and looked after us the entire time we were there. It was a great location and i would highly recommend this hotel.
Stayed 3 nights in Sep 2018

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay
The room is beautifully decorated & modern. Hot water pressure is strong & the staff are very friendly. Thank you!
Stayed 2 nights in Oct 2018