Room, 2 Queen Beds, Non Smoking | Desk, blackout drapes, free cribs/infant beds, rollaway beds
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Reviews of Baymont Inn & Suites by Wyndham Richmond

2.5 out of 5
Baymont Inn & Suites by Wyndham Richmond
11200 N US Rte 12 Main St, Richmond, IL

Reviews

7.6

Good

Rating 10 - Excellent. 159 out of 523 reviews" "
Rating 8 - Good. 192 out of 523 reviews" "
Rating 6 - Okay. 96 out of 523 reviews" "
Rating 4 - Poor. 40 out of 523 reviews" "
Rating 2 - Terrible. 36 out of 523 reviews" "

7.8/10

Cleanliness

8.4/10

Staff & service

7.6/10

Amenities

7.2/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

8/10 Good

Jeremy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Kim on Apr 28, 2024
Thanks so much for your review. We hope you come back to stay with us.

10/10 Excellent

Roger

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great little place in a small town, my second time staying at this location. Had a little problem with my sink and they had it fixed by the time i got done eating the free breakfast. My place to stay from know on when i visit.
Stayed 4 nights in Apr 2024
Response from Kim on Apr 23, 2024
Thanks so much for your kind review. We are happy you had a great stay, and look forward to you staying with us again.

10/10 Excellent

Jennifer

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My father in law passed away yesterday so we needed a place to stay spur of the moment. Rates were fair and the staff was friendly.
Stayed 1 night in Apr 2024
Response from Kim on Apr 16, 2024
I'm truly sorry to hear about your loss. Thank you for taking the time to share your experience with us despite the circumstances. We're glad we could offer you a comfortable stay during such a challenging time. If there's anything we can do to support you further, please don't hesitate to reach out.

10/10 Excellent

James, Damascus

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Chair in room had a slit in the cushion. Comfortable but surprised at the condition.
Stayed 2 nights in Apr 2024
Response from Kim on Apr 13, 2024
Dear James,Thank you so much for taking the time to leave a perfect 5-star review on Expedia! We are thrilled that you enjoyed your stay at our hotel. We hope to welcome you back again soon!Sincerely,The Team at Baymont INN

10/10 Excellent

GUY

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
everything is every good
Stayed 4 nights in Mar 2024
Response from Kim on Apr 12, 2024
Thank you for staying with us. We love to host you. Please visit us again.

10/10 Excellent

Erica

I had a great experience
Stayed 1 night in Mar 2024
Response from Kim on Mar 31, 2024
Thank you for your review. We are glad you had a great stay, and hope you visit us again.

4/10 Poor

Tammy

Disliked: Cleanliness, property conditions & facilities
There were 2 others vehicles in the lot when I checked in. The hotel looked closed. The front sign had nothing on it. I walked in and the snow shovel fell on me. The clerk was nice enough but said all rooms were booked on the first floor. I said there were only 2 cars and she said they are all booked. There was no elevator. There is no dog area yet I was required to sign that I would walk my dog in the dog area at the rear of the property. I always have poop sacks so I was prepared but I had to deposit the sacks in the garbage can at entrance to hotel which I do not like to do. Just not at all inviting or friendly.
Stayed 1 night in Feb 2024
Response from Kim on Mar 19, 2024
Sorry for inconvience. Next time we sort things out.

2/10 Terrible

Matthew

Stayed 1 night in Feb 2024
Response from Kim on Apr 3, 2024
Sorry for inconvinence. It would be better if you mention what is issue, we can do it better next time.

10/10 Excellent

Kate

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like how comfortable the room was and how kind the employees were. I dont like how there was pepto bismol behind one of the night stand when i was there. Aother than that, it was a very comfortable
Stayed 1 night in Feb 2024
Response from shirisha on Feb 19, 2024
Thank you so much.

10/10 Excellent

Dave

Liked: Cleanliness, staff & service, property conditions & facilities
Was awesome
Stayed 1 night in Feb 2024
Response from Kim on Mar 19, 2024
Thank you for staying with us and supporting us. Please visit again.

4/10 Poor

Pamela

Liked: Room comfort
Disliked: Cleanliness
I had a moldy coffee pot , microwave was dirty, the whole place seemed neglected. I have stayed here before, but won't be staying again…..
Stayed 2 nights in Feb 2024
Response from Kim on Mar 19, 2024
Sorry for inconvience. Next time we sort the things out.

6/10 Okay

James

Business traveler
Liked: Staff & service
Poor room lighting
Room lighting sucks! Can't see a thing. Inadequate number of accessible power outlets for chargers & laptops.
Stayed 5 nights in Jan 2024
Response from Kim on Mar 19, 2024
Thank you for staying with us and supporting us. Please visit again.

10/10 Excellent

Joseph

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to shopping and restraunts
Stayed 1 night in Jan 2024
Response from Kim on Mar 19, 2024
Thank you for staying with us and supporting us. Please visit again.

10/10 Excellent

Arthur

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Really enjoyed my stay
Stayed 2 nights in Jan 2024

8/10 Good

Bob

Stayed 2 nights in Dec 2023

8/10 Good

Greg

Liked: Cleanliness, staff & service, property conditions & facilities
Nothing over the top but a good place to spend the night. Clean and convenient for our purpose. We would stay again .
Stayed 1 night in Dec 2023

2/10 Terrible

Cynthia

Stayed 1 night in Jul 2023

10/10 Excellent

Robert

Stayed 2 nights in Dec 2023

6/10 Okay

Carol

Traveled with partner
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Quenela

Liked: Staff & service
It was quiet but it seemed old and smelled weird. The bathroom couldve been cleaner.
Stayed 1 night in Dec 2023

10/10 Excellent

Bruce

Traveled with pets, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We've stayed there 4 times. Always pleasant
Stayed 2 nights in Nov 2023

8/10 Good

Jordan

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My gf and I like to come here for weekend getaways and the staff is always nice and they let us check in early sometimes
Stayed 1 night in Nov 2023

10/10 Excellent

Johnathan

Traveled with pets
Liked: Cleanliness, staff & service, property conditions & facilities
Enjoyed my stay with you. Thank you.
Stayed 1 night in Nov 2023
Response from patel on Nov 16, 2023
Thank you for the visit

10/10 Excellent

Tabitha

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All good
Stayed 1 night in Oct 2023
Response from patel on Nov 16, 2023
Thankyou.

8/10 Good

Andres

Stayed 2 nights in Oct 2023
Response from Patel on Nov 16, 2023
Thank you for the visit.

8/10 Good

Rose

Traveled with family
Liked: Cleanliness, staff & service
Baymont Stay in Richmond, IL.
It was acceptable. Staff was friendly and helpful. Very close to Lake Geneva, WI.
Stayed 3 nights in Oct 2023
Response from patel on Nov 16, 2023
Thank you

2/10 Terrible

Maria

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The rooms had a smelly stench
Stayed 2 nights in Oct 2023
Response from patel on Nov 16, 2023
sorry for he inconvenience.

4/10 Poor

Esther

Disliked: Cleanliness, amenities, property conditions & facilities
I really liked the woman who checked me in she was very helpful and kind but the rooms needed to be cleaned more thoroughly and updated
Stayed 1 night in Oct 2023
Response from patel on Nov 16, 2023
sorry for he inconvenience.

10/10 Excellent

Moses

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from patel on Nov 16, 2023
Thank you.Please do visit Baymont again.

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from patel on Nov 16, 2023
thank you

2/10 Terrible

Christal

Stayed 1 night in Oct 2023
Response from patel on Nov 16, 2023
sorry for he inconvenience.

10/10 Excellent

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Sep 2023
Response from patel on Nov 16, 2023
Thank you for visiting Baymont Inn and suites.

10/10 Excellent

Sandra

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from patel on Nov 16, 2023
Thank you for your stay at Baymont Inn and suites.

10/10 Excellent

Tabitha

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023
Response from jack on Sep 30, 2023
thank you

10/10 Excellent

Sylvia

Stayed 1 night in Sep 2023
Response from jack on Sep 30, 2023
thank you

8/10 Good

David

Traveled with family
Liked: Cleanliness, staff & service
The hotel really needs to replace the ice machine on the first floor. It is SO LOUD and looks terrible!! Also, the hallway lighting needs to be redone. A dark, dimly lit hallway is bad for any hotel.
Stayed 2 nights in Aug 2023
Response from patel on Nov 16, 2023
Thank you

6/10 Okay

Sarah

Stayed 1 night in Sep 2023
Response from patel on Nov 16, 2023
Thank you

10/10 Excellent

stan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
friendly staff
Stayed 1 night in Sep 2023
Response from jack on Sep 30, 2023
thank you

6/10 Okay

Jacqueline

Liked: Staff & service
I think they could use a lawn service
Stayed 2 nights in Sep 2023

6/10 Okay

Edmund

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from patel on Nov 16, 2023
sorry for he inconvenience.

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities
Quiet. Nice staff. Gave 4 stars on location because there is no walking to get anywhere
Stayed 1 night in Sep 2023
Response from Jack on Sep 13, 2023
Thank you for your stay, we really appreciate your response towards your stay.

2/10 Terrible

Charles

Traveled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
They didn’t have our reservation through you. They wanted me to call Expedia. I’d rather watch paint dry. I just paid them upfront and I saved $20. I have been with Expedia for over twenty years and this is the only bad experience I’ve had, but it was SO bad that I might not use Expedia again. What if they were booked? I would have not have a hotel room at all. No words. And the property is not good. The rooms smell horribly and it is the worst hotel I’ve stayed in since 2006. Sorry .
Stayed 1 night in Sep 2023

4/10 Poor

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Would not recommend
Toilet had not been wiped down, had stains on the outside of the bowl. Only 3 square pillows on a king bed. Pancake machine was dirty and not functioning properly. Greeted to a man smoking weed in his car with windows down in the parking lot every morning and evening!
Stayed 2 nights in Aug 2023

8/10 Good

Joseph

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Aug 2023

10/10 Excellent

Edward

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2023
Response from jack on Sep 30, 2023
thank you

8/10 Good

Tom

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
First morning the free breakfast area was still closed at 6 am. I waited until 6:20 and it still was not open.
Stayed 2 nights in Aug 2023
Response from jack on Sep 30, 2023
thank you

8/10 Good

Lourdes

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very satisfied of the service & comfort of the hotel
Stayed 3 nights in Aug 2023
Response from jack on Sep 30, 2023
thank you

6/10 Okay

Andrea

Disliked: Cleanliness, property conditions & facilities
Very run down, dated and feels unsafe except it’s in the middle of a rural area. Pool is filled in. Almost looked closed down when I pulled up.
Stayed 2 nights in Aug 2023

10/10 Excellent

TONICIA

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from jack on Sep 30, 2023
thank you

2/10 Terrible

Roy

Disliked: Cleanliness, staff & service, property conditions & facilities
Booked this hotel 5 days in advance of a wedding. Got confirmation through Orbitz so I thought everything was good to go. Drove an hour to the hotel to be told they didn't have my booking and no available space. My wife was smart and dressed up at home. I was going to change at the hotel. Well, I ended up having to change into my suit in the venues bathroom. Spent an hour on the phone with Orbitz during the reception to solve. No local rooms were available nearby so we had to drive an extra 30 mins after the wedding to the nearest hotel. Needless to say, I couldn't drink much compared to the hotel within walking distance. Orbitz took care of me in the end, but this whole experience sucked.
Stayed 1 night in Aug 2023