City Suite | Premium bedding, down comforters, memory foam beds, free minibar
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Reviews of ION City Hotel, a Member of Design Hotels

4 out of 5
ION City Hotel, a Member of Design Hotels
Laugarvegur 28, Reykjavik

Reviews

9.4

Exceptional

Rating 10 - Excellent. 177 out of 239 reviews" "
Rating 8 - Good. 52 out of 239 reviews" "
Rating 6 - Okay. 8 out of 239 reviews" "
Rating 4 - Poor. 1 out of 239 reviews" "
Rating 2 - Terrible. 1 out of 239 reviews" "

9.6/10

Cleanliness

9.6/10

Staff & service

9.0/10

Amenities

9.6/10

Property conditions & facilities

9.6/10

Eco-friendliness

Reviews

10/10 Excellent

Daniela

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel with nice amenities and views. Sauna on the balcony was a dream.
Stayed 1 night in Feb 2024

10/10 Excellent

Thomas

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful staff, clean and modern hotel, great location, lovely room, and they have luggage storage late checkout! The only oddity here is that parking is a bit scarce around the hotel. You'll have to park in a zone a few blocks away and haul your luggage to the hotel as there are no cars allowed on the road with the hotel.
Stayed 1 night in Apr 2024

10/10 Excellent

Samantha

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was great. The room was spacious and located on one of the main shopping streets, so there were many restaurant options nearby as well. The lady at the reception (forgot to ask for her name!) was the highlight of the stay. Her customer service was fantastic. I would definitely recommend and stay here again.
Stayed 3 nights in Mar 2024

10/10 Excellent

Claire

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We spent 4 nights at this hotel and had an amazing stay. The hotel is well positioned to explore Reykjavik by foot, and has the main bus stops just a short walk away. We stayed in a suite, which had a sauna on the balcony and amazing views of the city. The room itself was extremely clean, had lots of storage and was spacious. The bed was super comfortable. The staff at the hotel were friendly and couldn't do enough to help. Some reviews have mentioned noise. We stayed Monday to Friday, and only one night did we find it a little noisey until about 11pm from one of the bars, although you have to remember you are in the centre of everything, so a little noise can be expected. Overall, a clean, well positioned hotel, with accomdating staff. We would stay again.
Stayed 4 nights in Mar 2024

10/10 Excellent

Nadiya

Liked: Cleanliness, staff & service
Stayed 1 night in Mar 2024

10/10 Excellent

Nadiya

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is my second time staying at this hotel. In 2021, I stayed her and I booked the Junior Suite, balcony and sauna outside. It was THE BEST experience ever. So when we were traveling again, I booked the same suite. The bed is one of the most comfortable beds I've ever slept on. The bathroom is amazing, and there is SO much storage space to store your clothes and luggage. The view from the balcony is unbelievable and the sauna is just what you need after a long day of exploring the city.
Stayed 1 night in Mar 2024

10/10 Excellent

David

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a private sauna in our room.
Stayed 2 nights in Mar 2024

10/10 Excellent

Danielle

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property wasn’t quiet as we could hear partying and music well into the early morning hours, but the room was beautiful and the sauna was a plus! Also the hotel staff were very friendly and the complimentary champagne was lovely.
Stayed 1 night in Feb 2024

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Great staff and location
Stayed 1 night in Dec 2023

10/10 Excellent

Annie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I stayed at ION City for 3 days last weekend and I loved everything about the room. The view was subtle but gorgeous, just like much of the architectural scene is in Iceland. The Hallgrímskirkja all lit up outside my window wasn’t too shabby. The room was so well maintained and felt super cozy. I’m someone who enjoys travel but sleeping away from my home comforts is a challenge so choosing a hotel is top priority, and I made the right choice with ION City. The only thing that I would change was the rain shower head. In theory rain shower heads are luxurious but impossible to avoid getting my hair wet on days when I didn’t plan on washing it. The spectacular soaking tub more than made up for that though. And the mattress! I felt like I was sleeping on a cloud. Last but not least the service was impeccable. I’m quite shy and reserved and I don’t need to be overly fussed over and I got just the right amount of attention to feel like a valued customer without being overwhelmed. I figured out quickly that this is the Icelandic way. The people are kind and welcoming but not too in your face. Works for me. Also the location was perfect. I was never more than a 10 minute walk from everything. I would stay at ION city again in a heart beat. My only regret is not having enough cash on hand to leave a more generous tip for the kind person who took care of the space during my stay. 10/10 experience!
Stayed 3 nights in Dec 2023

10/10 Excellent

Frank

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Our favorite part of this hotel was the location, although everything else was also terrific. It is located on the primary restaurant and shopping street, much of which is a pedestrian mall, and is minutes walk from the water and the famous church. The room was very, very comfortable and the bathroom spacious. Our only struggle was to understand the lighting . . . all switches were dimmable but didn't turn the lights off - you had to double click the wall switch to turn the lights off. We loved our stay here.
Stayed 2 nights in Nov 2023

10/10 Excellent

Tara

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
The woman at the front desk was amazing, friendly and very helpful!
Stayed 1 night in Nov 2023

10/10 Excellent

James

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel with a central position and the Junior Suite was fantastic, with the sauna on the balcony. Highly recommended!

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Totally amazing the staff went above and beyond for us. Found a room for us a let us check in earlier an even offered us champagne on arrival. The beds were heaven and was the center of everything. Totally recommend here.
Stayed 1 night in Oct 2023

10/10 Excellent

Fred, MIAMI

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very well located, super friendly personnel, clean.

10/10 Excellent

Gilberto

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel in the heart of downtown. Lots of great places to eat! Staff was amazingly nice. Virginia went above and beyond to make our stay the best possible. Very clean room, great bed, clean sheets and great shower. Recommended
Stayed 2 nights in Sep 2023

10/10 Excellent

Jackie

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Front Desk customer service, Room cleaning crew was very accommodating, Exceptional! Thank you Ion Hotel Staff for making our stay Magnificent!
Stayed 8 nights in Oct 2023

10/10 Excellent

Michael

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The staff were extremely helpful and friendly. Hotel is a bit hard to find as there are no big signs but we did. Right on the Main Street with shopping and restaurants nearby and easy walking to multiple bus stops.
Stayed 2 nights in Oct 2023

8/10 Good

Michelle

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A quiet location in a downtown walkable area can be a difficult combo and this hotel checked almost all the boxes! After a long overnight flight, lost luggage and a long rental car process we stopped by the hotel to see if an early church in was possible. The person managing the front desk was delightful and found a room available and even offered complimentary champagne to toast our arrival. Since our luggage was delayed and street parking is free on Sundays, the lack of parking or valet service was not an issue. It was a great choice for our first night in Iceland.
Stayed 1 night in Oct 2023

10/10 Excellent

Rose

Business traveler
Lovely place
Very comfortable and the staff was excellent. Centrally located and peaceful.
Stayed 1 night in Sep 2023

10/10 Excellent

Joe

Liked: Staff & service, amenities, property conditions & facilities
Amazing hotel. Cannot be a better location. Right on main street of downtown. Staff is warm, welcoming and amazing. Room was clean, warm and the shower was perfect. It was kind of futuristic in some ways and felt like something out of a movie.
Stayed 4 nights in Sep 2023

10/10 Excellent

Walter

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023

8/10 Good

Henna

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great downtown spot close to everything. Staff is so helpful. Only negative is in summer rooms get very warm and hot and you can hear some music late into night from local club but it’s a trade-off given it’s in heart of downtown shopping and restaurant scene.
Stayed 1 night in Aug 2023

10/10 Excellent

Karen

Stayed 1 night in Aug 2023

10/10 Excellent

Laura

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location in the middle of everything.
Stayed 5 nights in Aug 2023

2/10 Terrible

Scott

Stayed 1 night in Aug 2023

10/10 Excellent

Michael, Fort McMurray

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel in good location in the heart of Reykjavik.
Stayed 1 night in Jul 2023

10/10 Excellent

Alan

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Aside from having amazing staff, they had the best shower we have had in a hotel bar none! We travel often and it is so important to wake up and start the day off right, which you can do at ION city. Have an awesome shower then head across the street for a cappuccino and danish before heading out on your adventure.
Stayed 3 nights in Aug 2023

10/10 Excellent

James

Stayed 2 nights in Jul 2023

10/10 Excellent

jonathan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic modern chic
Fantastic room, private sauna on pur balcony overlooking the city and water. Great central location
Stayed 4 nights in Jul 2023

4/10 Poor

Laurence

Traveled with partner
Disliked: Staff & service, amenities, property conditions & facilities
First, you can't drive to the hotel! Street in front is closed to vehicles so you have to fight for a parking spot away from the hotel and carry your luggage for blocks. The street in front is now a very active location for locals and tourists so it is very loud and loud late into the night. Room was hot and very small window to let in a bit of air. Leaving the window open meant a very loud night. Band a few doors down played late into the night.
Stayed 1 night in Jul 2023

10/10 Excellent

Paul, White Rock

Stayed 1 night in Jul 2023

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ideally located boutique hotel
A very nice boutique hotel, ideally located right in the center of everything.
Stayed 6 nights in Jul 2023

8/10 Good

Derek

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jul 2023

10/10 Excellent

Mardi

Liked: Cleanliness, staff & service, property conditions & facilities
I loved the location. It could not get better. Luciana, checked me in but my room was not ready. That was ok as I just had gotten off a cruise and I was there very early. She told me I would get one as soon as one became available and she would call me. When it was ready and I came back to the hotel and she had already put my three pieces of luggage in my room. I have never had that done before in my decades of travel. What a fabulous added touch. The hotel could use better signage as even my taxi driver had an issue. I would definitely stay there again.
Stayed 1 night in Jul 2023
Response from ION City Team on Jul 20, 2023
Dear Mardi,Thank you for choosing ION City Hotel and thank you for taking the time to write us a review.

10/10 Excellent

Kathryn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Loved our stay
We lived the service. The prosecco at the beginning. The level of help and assistance. They were perfect. Great room. Nice sized bathroom and shower. No AC but you shouldn't need it. Great place
Stayed 2 nights in Jul 2023
Response from ION City Team on Jul 14, 2023
Dear Kathryn,Thank you for choosing ION City Hotel and thank you for taking the time to leave us a review.

10/10 Excellent

Wilfredo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect location!
Great hotel in the hear of Reykjavik! Walking distance to all the sights and multiple restaurants/bars around. Room was modern and clean and they even gave us champagne when we arrived! Magnificent hotel!
Stayed 1 night in Jul 2023
Response from ION City Team on Jul 14, 2023
Dear Wilfredo,Thank you for choosing ION City Hotel and thank you for taking the time to leave us a review.

10/10 Excellent

Joel Lynn

Liked: Cleanliness, staff & service, property conditions & facilities
Great staff
Stayed 1 night in Jul 2023
Response from ION City Team on Jul 14, 2023
Dear Joel,Thank you for choosing ION City Hotel and thank you for taking the time to leave us a review.

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
A
Stayed 3 nights in Jun 2023
Response from Reception on Jun 30, 2023
Dear Michael,Thank you for choosing ION City Hotel and for taking the time to leave us a review.Best Regards,ION City Team

10/10 Excellent

Rajdeep

Liked: Cleanliness, staff & service, property conditions & facilities
The room was very clean and I loved the sleek modern aesthetic. In a great location!
Stayed 1 night in Jun 2023
Response from ION City Team on Jun 12, 2023
Dear Rajdeep,Thank you for choosing ION City Hotel and thank you for taking the time to leave us a review.

10/10 Excellent

Emily

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
ION had the best staff, so helpful and kind! The room was clean and very modern. We definitely recommend!
Response from ION City Team on Jun 7, 2023
Dear guest,Thank you for choosing ION City Hotel and we appreciate you taking the time to leave us a review.

10/10 Excellent

Timothy

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Nice boutique hotel, modern and updated with a comfortable bed. On one of the best streets in Reykjavík, this hotel was convenient to everything in the city. The sofa bench overlooking the Main Street was a great place to relax and unwind after a long day. We will stay here again when visiting again. Just be aware there are no in-room items like a mini-fridge or microwave.
Stayed 1 night in May 2023
Response from ION City Team on Jun 7, 2023
Dear guest,Thank you for choosing ION City Hotel and we appreciate you taking the time to leave us a review.

10/10 Excellent

John

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2023
Response from ION City Team on Jun 7, 2023
Dear guest,Thank you for choosing ION City Hotel and we appreciate you taking the time to leave us a review.

10/10 Excellent

Gillian

Liked: Cleanliness, staff & service, property conditions & facilities
The Ion is a small boutique styled hotel. With wonderful staff, impeccable rooms and the most comfortable bed you’ll ever experience. Located in the heart of Reykjavik you’ll have easy access to tours, shopping, restaurants and bars. Nothing but great things to say.
Stayed 3 nights in May 2023
Response from ION City Team on May 16, 2023
Dear Gillian,Thank you for staying with ION City Hotel and thank you for taking the time to leave us a review.We hope we will be able to accommodate you again in the future.ION City Hotel

10/10 Excellent

Charles R

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rose was extremely helpful. She went out of her way to make it a pleasant experience. When you have health issues, an accommodating staff makes the experience that much better. We would walk across the street to get coffee, and by the time we got back, there would be fresh towels and a made bed. We weren't expecting that. The staff is very friendly and they obviously take pride in their work. All that and it's conveniently located near everything! We'relooking forward to our next stay with them. Thank you Rose.
Stayed 4 nights in Apr 2023
Response from ION City Team on Apr 13, 2023
Dear guest,Thank you for choosing ION City Hotel and thank you for taking the time to write us a review. Have a nice day!

10/10 Excellent

Jermaine

Liked: Cleanliness, staff & service, property conditions & facilities
The room was clean and well kept. The staff were very friendly, helpful and knowledgeable.
Stayed 6 nights in Mar 2023
Response from ION City Team on Mar 29, 2023
Dear Jermaine,Thank you for choosing ION City Hotel and for taking the time to write a review. We are happy to hear that you had a good stay and we look forward to welcoming you again in the future.

10/10 Excellent

Michael

Stayed 3 nights in Mar 2023
Response from ION City Team on Apr 18, 2023
Dear Michael,Thank you for choosing ION City Hotel and thank you for taking the time to write a review for us.

10/10 Excellent

Leyla

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2023
Response from ION City Reception on Mar 25, 2023
Thank you for choosing ION City Hotel. We hope to be able to accommodate you again in the future.

10/10 Excellent

Campbell

Stayed 3 nights in Mar 2023
Response from ION City Hotel on Apr 13, 2023
Dear guest,Thank you for taking the time to leave us a review.We hope to be able to accommodate you again in the future.

8/10 Good

Krzysztof

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Quiet nice stay
Stayed 1 night in Mar 2023
Response from ION City on Apr 13, 2023
Dear guest,Thank you for choosing ION City Hotel.