Fireplace

Reviews of Sonesta ES Suites Raleigh Durham Airport Morrisville

3 out of 5
Sonesta ES Suites Raleigh Durham Airport Morrisville
2020 Hospitality Ct, Morrisville, NC

Reviews

8.8

Excellent

Rating 10 - Excellent. 320 out of 522 reviews" "
Rating 8 - Good. 125 out of 522 reviews" "
Rating 6 - Okay. 40 out of 522 reviews" "
Rating 4 - Poor. 16 out of 522 reviews" "
Rating 2 - Terrible. 21 out of 522 reviews" "

9.2/10

Cleanliness

9.0/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Cindy

Liked: Cleanliness, staff & service, property conditions & facilities
Definitely would stay again. Nice and quiet and had a room that slept the family of 5.
Stayed 1 night in May 2024
Response from Customer Service on May 17, 2024
Cindy, thank you for sharing your positive experience at Sonesta ES Suites Raleigh Durham Airport Morrisville. It is fantastic to hear that you enjoyed a peaceful stay and that the room comfortably accommodated your family of five. We are looking forward to welcoming you back in the future!

10/10 Excellent

Ana

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Safe, quiet, clean, spacious, convenient, plus friendly staff! Couldn't be more pleased with having chosen to stay here.
Stayed 1 night in May 2024
Response from Customer Service on May 16, 2024
Ana, the team at Sonesta ES Suites Raleigh Durham Airport Morrisville is delighted to hear that you enjoyed a safe, quiet, clean, and spacious stay. It is wonderful to know our convenient location and friendly team members made your visit even better. We're looking forward to welcoming you back!

10/10 Excellent

Dennis

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent service and staff were very helpful. Breakfast was great.
Stayed 5 nights in May 2024
Response from Customer Service on May 14, 2024
Dennis, it's tremendous to know you enjoyed your time at Sonesta ES Suites Raleigh Durham Airport Morrisville. The team members always endeavor to provide helpful service, and we're thrilled to hear you appreciated it. It's also fab to learn that our breakfast added value to your stay. We hope to have the pleasure of welcoming you back soon!

4/10 Poor

Sarah

Liked: Cleanliness, property conditions & facilities
Check in process took over an hour due to rooms not being ready despite it being after 4:00 PM. Room was otherwise very nice and spacious and clean. Both shuttle drivers were prompt with pick up and drop off at the airport.
Stayed 1 night in May 2024
Response from Customer Service on May 12, 2024
Sarah, we appreciate you taking the time to share feedback on your recent stay. It's disappointing to know that you experienced unexpected delays during check-in. We constantly strive to ensure that our rooms are ready by designated check-in times, and we regret any inconvenience this may have caused you. On the other hand, it's a relief to hear that you found the room to your liking in terms of space and cleanliness, and that our shuttle service was efficient. Your comments will be shared with our team members as we continuously look for ways to enhance the guest experience. Thank you again, Sarah.

10/10 Excellent

Becky

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay
Stayed 1 night in May 2024
Response from Customer Service on May 12, 2024
Becky, thank you for your kind words. Sonesta ES Suites Raleigh Durham Airport Morrisville is thrilled you found our hotel to be a great place to stay. We look forward to welcoming you back in the future.

10/10 Excellent

Kenneth, New Bern

Liked: Cleanliness, staff & service, property conditions & facilities
Fireplace in the room , and very spacious.
Stayed 1 night in May 2024
Response from Customer Service on May 10, 2024
Kenneth, it's delightful to hear that you appreciated the room's spaciousness and the addition of the fireplace at Sonesta ES Suites Raleigh Durham Airport Morrisville. We aim to create a comfortable and welcoming environment for our guests, and your feedback tells us we're succeeding. We look forward to the opportunity to serve you again.

10/10 Excellent

Adisa

Liked: Cleanliness, staff & service, property conditions & facilities
Very beautiful property . I live the set up and that it includes a kitchen area . Very satisfied with my stay ….. this was my second time staying there and it won’t be my last
Stayed 1 night in Apr 2024
Response from Customer Service on May 3, 2024
Adisa, it's wonderful to read your high praises for Sonesta ES Suites Raleigh Durham Airport Morrisville. We're thrilled to know that the property's design and the inclusion of a kitchen area continue to impress you. Your continued trust in us is greatly appreciated, and we eagerly await your next stay with us.

8/10 Good

Lamaar C

Liked: Cleanliness, staff & service, property conditions & facilities
Property was clean.
Stayed 3 nights in Apr 2024
Response from Customer Service on May 1, 2024
Lamaar, thank you for sharing your thoughts. We're glad to hear that you found the Sonesta ES Suites Raleigh Durham Airport Morrisville to be neat and well-maintained. It's our aim to ensure a clean, comfortable environment for our guests and your feedback is much appreciated. We're looking forward to hosting you again in the future.

10/10 Excellent

Rachel

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really nice and clean! Staff was very helpful and kind. Bed was comfy.
Stayed 1 night in Apr 2024
Response from Customer Service on Apr 22, 2024
Rachel, thank you for sharing your experience at Sonesta ES Suites Raleigh Durham Airport Morrisville. It's wonderful to hear that you appreciated our immaculate accommodations and found our team members helpful and caring. We're also glad you enjoyed the comfort of our beds. We can't wait to welcome you back in the future!

10/10 Excellent

Darius, Charlotte

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A Exceeded expectations - great overall stay
Stayed 2 nights in Apr 2024
Response from Customer Service on Apr 19, 2024
Darius, thank you for your wonderful remarks. Sonesta ES Suites Raleigh Durham Airport Morrisville is thrilled to have exceeded your expectations and provided a satisfactory stay. We appreciate your kind words and look forward to welcoming you back in the future.

2/10 Terrible

Lillian

I never checked into hotel my last flight from Italy was cancelled so I got stuck in New York over night and had to rent another hotel in New York same night . I was unable to get money back for this hotel.
Stayed 1 night in Apr 2024
Response from Customer Service on Apr 19, 2024
Hi Lillian,Thank you for reaching out to us regarding your recent booking. We understand the inconvenience caused by your flight cancellation and the subsequent need to book another hotel in New York.As your reservation was made through Expedia, a third-party booking platform, we kindly advise you to contact Expedia directly to request a refund. Since Expedia processed the payment and provided us with a virtual credit card for the stay, they will be able to assist you further with their refund procedures.We apologize for any frustration this situation may have caused and appreciate your understanding.

10/10 Excellent

Kelly

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff. Very clean and comfortable room, and good breakfast.
Stayed 1 night in Apr 2024
Response from Customer Service on Apr 13, 2024
Kelly, thank you for highlighting the cleanliness and comfort of your room at Sonesta ES Suites Raleigh Durham Airport Morrisville. We're delighted to know that you appreciated the enjoyable breakfast and our dedicated team members. We look forward to welcoming you back in the future.

10/10 Excellent

Tracy, Suffolk

Business traveler, Traveled with pets, Traveled with family
Liked: Amenities
This is a great fit for us and our Dog. We travel every 2 months for treatment at Duke. And we need a place to stay after my treatment This is perfect. Front desk was awesome at check in and the room was clean too Thanks to a new find. One suggestion We needed just a very small amount of dish soap Thanks again Schirmer/ Tracy Warfield
Stayed 1 night in Apr 2024
Response from Customer Service on Apr 12, 2024
Tracy, thank you for your glowing remarks. Sonesta ES Suites Raleigh Durham Airport Morrisville is thrilled to be your preferred choice when traveling for treatment. It's encouraging to hear our dedicated team members at the front desk helped make your check-in experience enjoyable. We're glad that you found the room to be well-kept. We sincerely appreciate your suggestion about the dish soap and will take it into consideration. Looking forward to seeing you and your furry friend again soon. Safe travels until then.

10/10 Excellent

Shelly

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Good property
Stayed 2 nights in Apr 2024
Response from Customer Service on Apr 9, 2024
Shelly, thank you for your glowing review. We're thrilled to know you had a positive experience at Sonesta ES Suites Raleigh Durham Airport Morrisville. Your endorsement serves as motivation for our team members to continue delivering exceptional service. We hope to welcome you back soon for another great stay.

10/10 Excellent

Chanler

Stayed 2 nights in Mar 2024
Response from Customer Service on Apr 21, 2024
Chanler, it's wonderful to note that your stay at Sonesta ES Suites Raleigh Durham Airport Morrisville was a favorable one. We hope to have the pleasure of welcoming you back for another seamless visit. Thank you!

10/10 Excellent

Yeldray

Stayed 2 nights in Mar 2024
Response from Customer Service on Apr 14, 2024
Thank you for the 5/5 rating, Yeldray!It's excellent you enjoyed your time at Sonesta ES Suites Raleigh Durham Airport Morrisville so much and that we could exceed your expectations. That's what we like to see! We can't wait to share another fantastic experience with you soon.

10/10 Excellent

Shelly

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent property
Stayed 3 nights in Mar 2024
Response from Customer Service on Mar 25, 2024
Shelly, it's wonderful to hear your high praises for the Sonesta ES Suites Raleigh Durham Airport Morrisville. We're thrilled to know that you found our property excellent. We strive to offer an exceptional experience for our guests, and your feedback is a valuable affirmation. Looking forward to your return visit.

6/10 Okay

HOPE

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I really loved the property, the only problem I encountered was the A/C. I set the thermostat to 65 because I have hot flashes and it did not turn on. I was told by the front desk staff that if the outside temp is cool, the AC will not turn on. This was disappointing because I was hot the entire night.
Stayed 1 night in Mar 2024
Response from Customer Service on Mar 18, 2024
Hope, thank you for sharing your experience. It's lovely to hear you enjoyed the property, and we regret any discomfort you felt due to the heating and cooling system in your room. Our team members are aware of this and we're continually striving to improve our facilities to better serve guests like you. We hope that despite this issue, you would choose to stay with us again. Your comfort is our priority.

8/10 Good

Justin

Stayed 3 nights in Mar 2024
Response from Customer Service on Apr 5, 2024
Thank you for this lovely rating, Justin!We're thrilled to know we could provide an enjoyable experience for you. We care about the comfort and satisfaction of our guests so we look forward to hosting you again at Sonesta ES Suites Raleigh Durham Airport Morrisville. We'd like to share an even better experience with you soon.

10/10 Excellent

Megan, Comstock Park

Liked: Cleanliness, staff & service, property conditions & facilities
My boyfriend and I had a great stay! We thought the place was very nice
Stayed 2 nights in Mar 2024
Response from Customer Service on Mar 12, 2024
Megan, it's wonderful to hear that you and your boyfriend enjoyed your time at Sonesta ES Suites Raleigh Durham Airport Morrisville. We're delighted you found our establishment appealing. Thank you for choosing our hotel and sharing your feedback. We can't wait to serve you again on your next visit.

4/10 Poor

KEISHA

Disliked: Cleanliness, staff & service
Stayed 1 night in Mar 2024
Response from Customer Service on Mar 13, 2024
Keisha, it's disheartening to learn that your recent stay didn't meet your expectations. Without specific details, it's challenging to address any issues you may have experienced. Nevertheless, your feedback is important to us and we're committed to improving our services to ensure a better experience for our guests in the future. Please consider sharing specific points of your stay so that we may better understand and address your concerns. Your input is genuinely valued.

10/10 Excellent

Cecilia, Dublin

Stayed 3 nights in Dec 2023
Response from Customer Service on Mar 29, 2024
Cecilia, thank you for your stellar rating of Sonesta ES Suites Raleigh Durham Airport Morrisville. We're delighted knowing that we met your expectations. Your feedback is invaluable and we look forward to welcoming you back on your next visit.

10/10 Excellent

Saravanan

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good one
Stayed 7 nights in Feb 2024
Response from Customer Service on Mar 19, 2024
Saravanan, thank you for choosing Sonesta ES Suites Raleigh Durham Airport Morrisville and sharing your positive feedback. It brings us joy to know that you had a good stay. We eagerly look forward to your next visit. Safe travels until then!

8/10 Good

Karol

Liked: Cleanliness, staff & service, property conditions & facilities
Nice quiet and safe area
Stayed 1 night in Mar 2024
Response from Customer Service on Mar 4, 2024
Karol, it's wonderful to hear that you enjoyed your stay at Sonesta ES Suites Raleigh Durham Airport Morrisville. Our team strives to provide a relaxing atmosphere in a secure environment, and we're pleased to know you appreciated this. We're looking forward to welcoming you back.

10/10 Excellent

Manmad Kumar reddy

Stayed 2 nights in Feb 2024
Response from Customer Service on Feb 23, 2024
Manmad, it's wonderful to hear that you had a stellar experience at Sonesta ES Suites Raleigh Durham Airport Morrisville. Your star rating speaks volumes and the team is thrilled. We look forward to welcoming you back for another exceptional stay in the future.

8/10 Good

Darcy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Customer Service on Feb 21, 2024
Darcy, thank you for choosing Sonesta ES Suites Raleigh Durham Airport Morrisville and for your rating. We're delighted to see that you had a satisfactory stay and we look forward to serving you again in the future. Your satisfaction is our top priority.

10/10 Excellent

Andre

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Customer Service on Feb 20, 2024
Andre, it's wonderful to see your five-star rating for the Sonesta ES Suites Raleigh Durham Airport Morrisville. We're thrilled you had such a great experience with us and we look forward to welcoming you back in the near future.

10/10 Excellent

barbara

Liked: Cleanliness, amenities, property conditions & facilities
The woman who works the front desk is simply amazing. So kind and helpful.
Stayed 1 night in Feb 2024
Response from Customer Service on Feb 14, 2024
Barbara, thanks for sharing your outstanding experience at Sonesta ES Suites Raleigh Durham Airport Morrisville. We are elated to hear you found our front desk colleague simply wonderful. Kindness and help are what we strive to offer to our valued guests. We eagerly await your next visit!

10/10 Excellent

Maria M

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This place was great! Nice clean rooms with plenty of space and for an extra touch, our room had a fireplace. The employees went above and beyond with their hospitality. We will definitely be back. Miss Regina made sure we had everything we need it. Awesome place
Stayed 3 nights in Feb 2024
Response from Customer Service on Feb 12, 2024
Maria M, it's delightful to hear about your splendid experience at Sonesta ES Suites Raleigh Durham Airport Morrisville. We are thrilled you enjoyed the spaciousness and cleanliness of your room and appreciated the charming fireplace. Our team members, particularly Regina, are always ready to go the extra mile to ensure our guests feel at home. It's encouraging to know we were able to live up to those expectations. We eagerly anticipate your return for another spectacular stay.

8/10 Good

Miranda

Traveled with family
Liked: Cleanliness, staff & service, amenities
This hotel was very convenient to the airport and the size of the suite was wonderful for a family of 5 with three adult sized boys. The separate spaces were wonderful for moving around while everyone slept and two bathrooms was a nice surprise. The breakfast area was really clean and the staff seemed to be attentive to replacing and refilling things as needed. Breakfast choices were adequate. I wish breakfast had lasted a little longer on a weekend. The only reason I didn’t rate the hotel as excellent was I noticed anytime someone nearby left their room, the whole room seemed to shake when the doors closed. Also, the entry door we were told to use to access our room wouldn’t open and we had to find another entry. Additionally, it would have been nice if the sink area in both bathrooms had another door so someone could get ready without disturbing someone in the bedrooms. Overall, I would recommend this hotel and I would definitely be interested in staying here again when flying out of RDU.
Stayed 1 night in Feb 2024
Response from Customer Service on Feb 10, 2024
Miranda, it's pleasing to learn that you found the Sonesta ES Suites Raleigh Durham Airport Morrisville ideally located for your needs and that our spacious suites added comfort for your family’s stay. We appreciate your kind words about our tidy breakfast area and attentive team members.We apologize for any inconvenience you experienced due to room vibrations when neighboring doors closed and the difficulty with your designated entry door. Furthermore, we're taking into account your suggestion regarding a separate door for the sink area in the bathrooms.It's gratifying to know that you'd consider coming back, and recommend us. Your feedback is valuable, as we continually strive to improve the guest experience. We would love to welcome you and your family back in the future. Thank you for choosing us.

10/10 Excellent

James D, CLARKSVILLE

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Customer Service on Feb 11, 2024
Thank you for sharing, James!At Sonesta ES Suites Raleigh Durham Airport Morrisville, we strive to provide exceptional service for each person who walks through our doors. Thank you for sharing your perfect rating with us. We look forward to sharing the same quality experience with you during your next stay with us.

10/10 Excellent

Marla

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was as expected
Stayed 9 nights in Jan 2024
Response from Customer Service on Feb 10, 2024
Thank you for the amazing rating, Marla!We are very pleased to hear about the excellent stay we were able to share with you! It is always our highest priority to provide a satisfying experience for all of our guests. We hope you plan on staying at Sonesta ES Suites Raleigh Durham Airport Morrisville soon!Thanks again for leaving your feedback!

10/10 Excellent

Jacob Neil Leech

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Large, apartment like amenities. Quiet rooms and convenient accommodations.
Stayed 2 nights in Jan 2024
Response from Customer Service on Jan 29, 2024
Jacob, thank you for sharing your experience at Sonesta ES Suites Raleigh Durham Airport Morrisville. It's wonderful to hear you appreciated the generous space and amenities our property provides. We're also pleased that you found your accommodations quiet and convenient. We hope to see you again in the future!

10/10 Excellent

Mayrobi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 8 nights in Jan 2024
Response from Customer Service on Jan 28, 2024
Mayrobi, it's splendid to know that your stay at Sonesta ES Suites Raleigh Durham Airport Morrisville was a 5-star experience. We certainly look forward to your next visit, hoping to deliver another exceptional stay. Thank you for choosing us!

8/10 Good

Cheryl

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My stay was lovely And the property is lovely the rates are lovely and everything in the breakfast was lovely. I just think that the policy needs to state when you book with Expedia that you have to pay a deposit
Stayed 1 night in Jan 2024
Response from Customer Service on Jan 26, 2024
Cheryl, thank you for sharing your opinion. We're delighted that you found your stay at Sonesta ES Suites Raleigh Durham Airport Morrisville and our breakfast offerings to be so enjoyable. We appreciate your feedback on the clarity of our policies, particularly those regarding third-party bookings and deposits. As a property, we strive to ensure complete transparency and will address this for better communication. We hope to welcome you back soon.

8/10 Good

Shaunta

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Customer Service on Jan 1, 2024
We appreciate you sharing this positive rating, Shaunta!The comfort of our guests is important to us so we can't wait to see you back again at Sonesta ES Suites Raleigh Durham Airport Morrisville. We want to share an even more enjoyable experience with you next time.

8/10 Good

Natasha

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Quite
It was very quite and clean and front desk was great
Stayed 1 night in Dec 2023
Response from Customer Service on Dec 26, 2023
Natasha, thank you for sharing your positive experience. At Sonesta ES Suites Raleigh Durham Airport Morrisville, we are delighted to hear you appreciated our tranquil ambiance and cleanliness. It's great that our front desk team made a wonderful impression. Looking forward to welcoming you back for another pleasant stay.

10/10 Excellent

Christina

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place!
Very friendly staff, clean room. Nice bed and shower. I wish more carts were available. With a two year old I really needed one. During the first four nights I couldn’t find one. On my last day I asked if one could be brought from another building and they were happy to accommodate! Moser trash bags in the room would have been nice and an oven, but other than that I really enjoyed my stay! Will stay again! Clean, safe and friendly
Stayed 4 nights in Dec 2023
Response from Customer Service on Dec 25, 2023
Christina, it's wonderful to hear that you had a pleasant stay at Sonesta ES Suites Raleigh Durham Airport Morrisville. We're glad our team members succeeded in providing clean, safe accommodations and attentive service. We note your feedback about the availability of carts and the convenience of additional amenities in your room. Rest assured, we continually strive to improve guest experiences. It's a pleasure to know you would consider us for future stays. Thank you for sharing your thoughts.

10/10 Excellent

Karen

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Dec 2023
Response from Customer Service on Dec 18, 2023
Thanks for sharing this perfect rating, Karen!We're thrilled to hear you enjoyed your stay at Sonesta ES Suites Raleigh Durham Airport Morrisville! It's our pleasure to accommodate you to the fullest extent. After all, your happiness is our top priority! We're already looking forward to your next visit!

10/10 Excellent

Jessica

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ahmazzzingggg
Gorgeous room, excellent service I will be staying again. Everything was so clean and despite some ruined plans, the lady at the desk was comforting and warm.
Stayed 3 nights in Dec 2023
Response from Customer Service on Dec 16, 2023
Jessica, your commendations about Sonesta ES Suites Raleigh Durham Airport Morrisville truly brighten our day. We are delighted to hear about your satisfaction with our meticulously cleaned quarters and attentive team members. Exceeding guest expectations is central to our mission, and we're thrilled we were able to provide a positive experience, despite some plans not going as intended. We eagerly await your return. Thank you for your review.

10/10 Excellent

Amy

Liked: Property conditions & facilities
Stayed 1 night in Dec 2023
Response from Customer Service on Dec 6, 2023
Amy, thank you for sharing your feedback. We're thrilled to see you had a five-star experience at Sonesta ES Suites Raleigh Durham Airport Morrisville. We strive to make our guests' stay exceptional, and it seems we hit the mark for you. We look forward to welcoming you back on your next visit!

8/10 Good

Dionne

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was well maintained and the staff was nice but not overly helpful. The room was clean but in the middle of our stay we woke to ants all over one of the nightstands. We had left trash there the night before but it seemed they'd been looking for a snack. Other than that the stay was good.
Stayed 3 nights in Nov 2023
Response from Customer Service on Nov 29, 2023
Dionne, thank you for choosing Sonesta ES Suites Raleigh Durham Airport Morrisville and for sharing your experience. It's great to hear that you appreciated our well-kept property and cordial team members. However, we regret the inconvenience you faced pertaining to a pest issue. Your comfort is paramount to us and we always encourage guests to promptly report such issues to our team. We're glad that despite this, you had a satisfactory stay. We hope to welcome you back for an even better experience in the future.

8/10 Good

Marcus

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Customer Service on Nov 22, 2023
Marcus, thanks for the positive rating! Your feedback demonstrates that you've had a satisfactory experience at Sonesta ES Suites Raleigh Durham Airport Morrisville. We look forward to welcoming you back on your next visit.

4/10 Poor

Robert

Traveled with family
Liked: Cleanliness
1) These are NOT Sonesta beds. I slept horribly & Sonesta usually has the most comfortable beds but these weren’t it. 2) there was no handsoap in either bathroom or at the kitchen sink so i had to go back down to the front desk immediately after checking in. 3) the lady at the front desk was lacking in customer service 4) the exterior doors to the buildings are supposed to require a card for entry & these were open so i felt like the buildings could have been more secure.
Response from Customer Service on Nov 21, 2023
Robert, it's regrettable to learn about your less than perfect experience. It is unusual for our guests to run into issues regarding bedding comfort and hygiene necessities provided. Ensuring optimal comfort and safety is our top priority. We'll continue to check and improve our service delivery based on valuable feedback like yours. Additionally, we deeply respect your sentiment about our colleagues' interactions with guests. We'd like to reassure you that this will be discussed with the team to enhance our guests' experience in future. We're hopeful for another opportunity to serve you better.

10/10 Excellent

TERESA

Stayed 2 nights in Nov 2023
Response from Customer Service on Dec 10, 2023
Thank you for the great rating, Teresa!We are always working very hard to provide a high-quality experience for all of our guests. It's excellent to hear that you had a lovely stay at Sonesta ES Suites Raleigh Durham Airport Morrisville! We hope you plan on staying with us again soon!We're looking forward to your next visit!

6/10 Okay

Benjamin, Portland

Traveled with family and small children, Traveled with family
Liked: Cleanliness
Too many people smoking near the entrances, room wasn’t ready even though we checked in well after the required time, key readers were problematic, fire alarm went off during stay causing an evacuation (not their fault but still). Front desk lady was really nice (can’t remember her name).
Stayed 2 nights in Nov 2023
Response from Customer Service on Nov 17, 2023
Benjamin, we appreciate your feedback. It appears you encountered a few challenges during your visit, such as crowding near the entrances, an issue with the readiness of your room, and intermittent challenges with the key readers. We also apologize for any inconvenience caused by the fire alarm, which while unforeseen, we understand was an unsettling experience. We are, however, glad to hear that you appreciated the warm assistance provided by our front desk colleague. As we improve the overall guest experience, we hope to have the chance to welcome you back.

10/10 Excellent

Donna

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The shuttle to the airport was amazing
Stayed 1 night in Nov 2023
Response from Customer Service on Nov 16, 2023
Donna, we're thrilled you found our airport shuttle service at Sonesta ES Suites Raleigh Durham Airport Morrisville to be exceptional. Your positive feedback is appreciated. We hope to see you again in the future.

10/10 Excellent

Janie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Customer Service on Nov 17, 2023
Janie, we're delighted to know you had such a high-quality experience at the Sonesta ES Suites Raleigh Durham Airport Morrisville! We're grateful for your perfect review rating and look forward to making your next visit just as wonderful.

10/10 Excellent

Eric

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice staff was amazing
Stayed 1 night in Nov 2023
Response from Customer Service on Nov 14, 2023
Eric, it is encouraging to know that you had a delightful experience at Sonesta ES Suites Raleigh Durham Airport Morrisville. We take pride in our excellent team members who are always ready to assist. Looking forward to your return visit for another exemplary experience.

8/10 Good

Sarah

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort
One night stay
It’s difficult to give a rating because we had such different experiences with staff. We arrived at 4 and were told to come back in an hour or so. That wasn’t possible as we were in town for an event that started at 5. We had hoped to get into our room and quickly change clothes, but we were not able to do that. I understand that the lady at the front desk was not at fault, but the way she handled it was disappointing. A welcoming smile and a simple explanation would have been appreciated. Instead we got no greeting and told to come back later. When questioned, she said they can’t guarantee check in time. We checked in after our event (after midnight) and were told that our room had 2 queens instead of a king and queen like we booked. Angela at the desk was quite helpful and made it right for us. The room was comfortable and clean.
Stayed 1 night in Nov 2023
Response from Customer Service on Nov 13, 2023
Sarah, it is appreciated that you took the time to leave such thorough feedback. We're glad to know you found the room comfortable and spotless. We do apologize if your arrival experience did not meet expectations. We are continually looking to enhance guest satisfaction, your feedback is certainly valuable in this respect. It's heartening to know you found one of our team members, Angela, to be supportive; solidarity and guest focus are qualities we encourage in our team. The bed configuration issue you experienced will be noted and will help us ensure smoother experiences moving forward. Thank you for choosing Sonesta ES Suites Raleigh Durham Airport Morrisville, we hope to have the opportunity to better serve you in the future.