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Reviews of Swiss-Belsuites Pounamu Queenstown

5 out of 5
Swiss-Belsuites Pounamu Queenstown
110 Frankton Road, Queenstown

Reviews

8.4

Very Good

Rating 10 - Excellent. 536 out of 1085 reviews" "
Rating 8 - Good. 334 out of 1085 reviews" "
Rating 6 - Okay. 114 out of 1085 reviews" "
Rating 4 - Poor. 67 out of 1085 reviews" "
Rating 2 - Terrible. 34 out of 1085 reviews" "

9.0/10

Cleanliness

8.8/10

Staff & service

8.0/10

Amenities

8.8/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Van Khoi

Liked: Cleanliness, amenities, property conditions & facilities
The apartment was very spacious, clean and the heating was sufficient. Just be aware that one needs to be physically able to drag the luggage up a steep walk way as there is no lift.
Stayed 1 night in May 2024

8/10 Good

Gemma

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Nice view
Stayed 4 nights in May 2024
Response from Swiss Bel Pounamu Apartments on May 13, 2024
Thank you for your review

10/10 Excellent

Shannon Bianca

Traveled with partner
Liked: Amenities
We had 4 wonderful nights here, the fire was our favourite our bed was so comfortable I enjoyed a bath every night & even though it was on a busy road it didn’t matter it was so quite & peaceful we could believe how beautiful our view was of the lake & mountains it was perfect we thoroughly enjoyed our stay in every way thank you for being so easy we will be back for sure very happy traveler’s we didn’t want to leave.
Stayed 4 nights in May 2024
Response from Swiss Bel Pounamu Apartments on May 13, 2024
Thank you Shannon Bianca for your amazing review! We are glad you were able to enjoy the view out over the lake and mountains. We do look forward to welcoming you back soon!

8/10 Good

Dave

Liked: Cleanliness, property conditions & facilities
Great location. Beds are a little uncomfortable
Stayed 3 nights in May 2024
Response from Swiss Bel Pounamu Apartments on May 11, 2024
Thank you for your review

10/10 Excellent

Adam

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Incredible hotel in an amazing location. Lovely staff, who were always happy to help. A lightbulb went out in our bathroom and reception and the maintenance guy had it fixed/replaced within 5 minutes. The in room breakfast for the duration of our stay was fantastic. I can't recommend this hotel enough!
Response from Swiss Bel Pounamu Apartments on May 7, 2024
Thank you for your amazing review Adam, we are so glad that you were able to have an amazing stay with us and we look forward to welcoming you back again soon!

4/10 Poor

HUACHUN

Traveled with partner
Disliked: Amenities, property conditions & facilities
Repair persons were making loud noise in the morning while still sleeping. NO view at all for my room. No public area/public facilities like normal hotel. Considering the condition, the price was really expensive.
Stayed 2 nights in Apr 2024
Response from Swiss Bel Pounamu Apartments on May 4, 2024
Thank you for your review, sorry you didn't enjoy your stay with us. We do always recommend bookings a one bedroom apartment if you are requiring a view.

10/10 Excellent

Marcia

Traveled with group
Liked: Cleanliness, amenities, property conditions & facilities
Housekeeping staff is outstanding. Kept our continental breakfast well stocked and the front desk attendants were informative and helpful. Great views from our room!
Stayed 8 nights in Apr 2024
Response from Swiss Bel Pounamu Apartments on Apr 26, 2024
Thank you for your amazing review Marcia, We are glad you had a great stay and look forward to welcoming you back again soon!

8/10 Good

Bruce

Traveled with family
Room is a good size. Parking is easy. Room carpet was very dirty. No sound barrier between rooms. Can hear other room’s conversation
Stayed 2 nights in Apr 2024
Response from Swiss Bel Pounamu Apartments on Apr 22, 2024
Thank you for your review

10/10 Excellent

Sukumar

Traveled with partner
Liked: Cleanliness, property conditions & facilities
Clean, convenient. Good value for money
Stayed 1 night in Apr 2024
Response from Swiss Bel Pounamu Apartments on Apr 17, 2024
Thank you for you great review Sukumar, We look forward to welcoming you back again soon!

10/10 Excellent

Bruce

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Comfortable bed, quiet location, staff is great
Stayed 2 nights in Apr 2024
Response from Swiss Bel Pounamu Apartments on Apr 17, 2024
Thank you for you great review Bruce, We look forward to welcoming you back again soon!

8/10 Good

Colin Lindsay

Stayed 3 nights in Apr 2024
Response from Swiss Bel Pounamu Apartments on May 5, 2024
Thank you for your review

10/10 Excellent

Antonio, Meridian

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
great location, clean and quiet. I would stay here again.
Stayed 2 nights in Apr 2024
Response from Swiss Bel Pounamu Apartments on Apr 10, 2024
Thank you for your amazing review Antonio, and we look forward to welcoming you back

10/10 Excellent

Debrah, London

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
An excellent apartment block with fabulous views over the lake. The apartment was well equipped, clean and spacious. We recommend this for anyone wanting to stay in Queenstown.
Stayed 4 nights in Mar 2024
Response from Swiss Bel Pounamu Apartments on Apr 3, 2024
Thank you for your amazing review! We are glad you enjoyed your stay and we look forward to welcoming you back soon

8/10 Good

Wendy

Traveled with partner
Liked: Cleanliness, property conditions & facilities
Hotel is 10 mins drive to town center and shopping area. Also 10 mins drive to warehouse outlets. Room is somewhat small and dated. Noise from neighbor unit can be heard. Allocated parking lot in the basement. Washing machine and dryer are available. Tip: pay for rooms with a view. Ground floor units have no privacy.
Stayed 2 nights in Mar 2024
Response from Swiss Bel Pounamu Apartments on Apr 1, 2024
Thank you for your review and for providing this feedback

10/10 Excellent

Magdalena

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Everything was awsome ,Lay out of suite ,View,Gas log fire,Kitchen amazing,
Stayed 3 nights in Mar 2024
Response from Swiss Bel Pounamu Apartments on Apr 1, 2024
Thank you for your amazing review! We are glad you enjoy your stay with us and look forward to welcoming you back soon

10/10 Excellent

Ivan

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Excellent room and perfect view
Stayed 1 night in Mar 2024
Response from Swiss Bel Pounamu Apartments on Apr 1, 2024
Thank you for your amazing review! We look forward to welcoming you back again soon

10/10 Excellent

Michael

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Great place
Stayed 1 night in Mar 2024
Response from Swiss Bel Pounamu Apartments on Mar 30, 2024
Thank you for your amazing review Michael, glad you were able to spend your holiday with us!

10/10 Excellent

Brian

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Pretty easy walk to town. Easy check in with pleasant agents. Always helpful concerning our needs during our stay.
Stayed 6 nights in Mar 2024
Response from Swiss Bel Pounamu Apartments on Mar 30, 2024
Thank you for your amazing review, Brian! Glad you enjoyed your time with us and we look forward to welcoming you back again soon!

10/10 Excellent

Michelle, North Richland Hills

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Treats (milk, fruit, yogurt, bread, fruit & coffee left in for use was a very nice touch & helped us save $ eating out. Convenient washer & dryer outside our door VERY helpful! The rooms are tight for space (inside unit), so we just brought in minimal big luggage.
Stayed 5 nights in Mar 2024
Response from Swiss Bel Pounamu Apartments on Mar 30, 2024
Thank you for your amazing review Michelle! We are glad you had such a great stay and we look forward to welcoming you back again soon!

8/10 Good

Linda

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Good location; safe parking under cover
Stayed 2 nights in Mar 2024
Response from Swiss Bel Pounamu Apartments on Mar 30, 2024
Thank you for your review Linda, we are glad you enjoyed your stay.

2/10 Terrible

Katey

Traveled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Very dated property which was unclean & did not deserve its rating. Impolite staff who were unhelpful. Warning if you book a 1 bed apartment you will be sharing the entrance, utility & door with another person which is not advised on the website.
Stayed 1 night in Mar 2024
Response from Swiss Bel Pounamu Apartments on Apr 1, 2024
Thank you for your review

10/10 Excellent

venkatesh, fremont

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
beautiful suites
Stayed 1 night in Mar 2024
Response from Swiss Bel Pounamu Apartments on Mar 27, 2024
Thank you for your amazing 5* review! We hope to welcome you back again soon!

8/10 Good

Nyomi

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Swiss Bel Pounamu Apartments on Apr 14, 2024
Thank you for your review

6/10 Okay

Will

Traveled with group
Liked: Amenities
The fan in the bathroom was super loud, and the shower head appears to be a sink one instead. The bathroom sink’s plug was half broken so water wouldn’t drain away fast enough. Carpets were old and had weird stains. The slippers provided looked like it had been worn, as the soles of it wasn’t white as you would have expect it to be and smelt like some cleaning chemical was just sprayed on it.
Stayed 2 nights in Mar 2024
Response from Swiss Bel Pounamu Apartments on Mar 27, 2024
Thank you for your review and we will look into your comments

10/10 Excellent

Christine

Stayed 2 nights in Mar 2024
Response from Swiss Bel Pounamu Apartments on Apr 14, 2024
Thank you for your 5 star review Christine

10/10 Excellent

Edward

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Great location and value!
Stayed 2 nights in Mar 2024
Response from Swiss Bel Pounamu Apartments on Mar 22, 2024
Thank you for your 5 star review, glad you enjoyed your stay with us!

10/10 Excellent

Michael

Traveled with partner
Liked: Cleanliness, amenities
Amazing
Stayed 1 night in Mar 2024
Response from Swiss Bel Pounamu Apartments on Mar 22, 2024
Thank you for your amazing review!

6/10 Okay

Brian

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Very small room for the price and very thin walls.
Stayed 2 nights in Feb 2024
Response from Swiss Bel Pounamu Apartments on Mar 20, 2024
Thank you for your review, we do always recommend the one bedroom apartment if you are requiring more space

10/10 Excellent

William, johnstown

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Close to the city with a walking path near the water. Nice to sit outside and enjoy the view.
Stayed 1 night in Mar 2024
Response from Swiss Bel Pounamu Apartments on Mar 16, 2024
Thank you for your 5 star review, glad you enjoyed your stay with us

8/10 Good

Gordon

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Very spacious and well kept property. Only issue was the mattress was quite saggy.
Stayed 3 nights in Mar 2024
Response from Swiss Bel Pounamu Apartments on Mar 15, 2024
Thank you for your review

10/10 Excellent

Alice

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Easy and simple check in, the unit had beautiful panoramic views of the lake and surrounding mountains. Only 10min walk to the CBD or you could catch a bus in from the bus stop across the road. Excellent stay!
Stayed 5 nights in Mar 2024
Response from Swiss Bel Pounamu Apartments on Mar 15, 2024
Thank you for your amazing review Alice! We are glad you had such a great stay and we look forward to welcoming you back again soon!

8/10 Good

Steven

Stayed 3 nights in Mar 2024
Response from Swiss Bel Pounamu Apartments on Apr 3, 2024
Thank you for your review

10/10 Excellent

Verified traveler

Liked: Cleanliness, amenities, property conditions & facilities
Luxurious, great view and close to town
Stayed 14 nights in Feb 2024
Response from Swiss Bel Pounamu Apartments on Mar 11, 2024
Thank you for your amazing review Stuart, glad you were able to spend your holiday with us!

10/10 Excellent

Santiago

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Very convenient location
Stayed 2 nights in Mar 2024
Response from Swiss Bel Pounamu Apartments on Mar 7, 2024
Thank you for your review and mentioning the great location we have!

10/10 Excellent

Bo

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Best hotel for this south island trip. Close to town with a full kitchen and unbeatable view. Staff is very responsive and friendly. Just be aware that there is no elevate and stairs only from parking lot to the room.
Stayed 3 nights in Mar 2024
Response from Swiss Bel Pounamu Apartments on Mar 7, 2024
Thank you for your amazing review! Glad you enjoyed your time with us and we look forward to welcoming you back again soon!

10/10 Excellent

rita

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Excellent stay… One of the questions about their pee amenities I really don’t know if I receive that or not. I do not know what it was but the people, the cleaning staff, the receptionist, the apartment all top-notch no complaints.
Stayed 3 nights in Mar 2024
Response from Swiss Bel Pounamu Apartments on Mar 5, 2024
Thank you for your amazing review and for mentioning our great staff! We look forward to welcoming you back soon!

8/10 Good

Kathryn

Liked: Property conditions & facilities
Stayed 1 night in Mar 2024
Response from Swiss Bel Pounamu Apartments on Mar 5, 2024
Thank you for your review, we are glad you enjoyed your stay

10/10 Excellent

Virginia

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Our bedroom (king bed) with bath was adequate for our 4 night stay. The apartment complex is a 10 minute walk from downtown and was quite convenient. We appreciated the fruit/yogurt/bread/orange juice provided in the refrig. My only negative comment was the soiled carpet. It really needed a steam clean. This is a very quiet, nicely sited place to stay.
Stayed 4 nights in Feb 2024
Response from Swiss Bel Pounamu Apartments on Mar 4, 2024
Thank you for your review, glad you enjoyed your stay. We will look into your comments about the carpet

10/10 Excellent

Andrew

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Great location in Queenstown - about 15 mins walk from the hub. Wonderful views across the lake…
Stayed 4 nights in Feb 2024
Response from Swiss Bel Pounamu Apartments on Feb 25, 2024
Thank you for your great review! We look forward to welcoming you back soon

6/10 Okay

Annette

Disliked: Property conditions & facilities
Ineffective air conditioning. Fuse blew when making toast at 0600. No fuse box seen, no torch, no help as reception closed until 0800 when I rang for assistance. Extremely difficult to use a windowless bathroom and go pack for a tramp to leave by 0630. Any compensation please?
Stayed 1 night in Feb 2024
Response from Swiss Bel Pounamu Apartments on Feb 22, 2024
Thank you for your review, you need to contact the hotel directly to discuss the issues you faced

10/10 Excellent

HUIXIN

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
excellent stay
Stayed 3 nights in Feb 2024
Response from Swiss Bel Pounamu Apartments on Feb 18, 2024
Thank you for your amazing review! Glad you had a great stay! We hope to see you back here again soon!

10/10 Excellent

William L

Stayed 7 nights in Jan 2024
Response from Swiss Bel Pounamu Apartments on Feb 1, 2024
Thank you for your 10* review, we hope to welcoming you back again soon!

8/10 Good

thomas

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
It was average could be better
Stayed 4 nights in Jan 2024
Response from Swiss Bel Pounamu Apartments on Jan 31, 2024
Thank you for your review, glad you enjoyed your upgrade

8/10 Good

Paul

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The unit was quiet but maintenance could be improved. The kitchen drawers were looking tired and the venting fan in the bath room was intrusively loud. Overall it was a goid stay and tge parking was premo
Stayed 3 nights in Jan 2024
Response from Swiss Bel Pounamu Apartments on Jan 30, 2024
Thank you for your review and feedback

10/10 Excellent

Daniel

Traveled with partner
Liked: Cleanliness
Stayed 2 nights in Jan 2024
Response from Swiss Bel Pounamu Apartments on Jan 27, 2024
Thank you for your amazing 5 star review Daniel, we look forward to welcoming you back again soon!

10/10 Excellent

Paul

Liked: Cleanliness, amenities, property conditions & facilities
Staff were great
Stayed 4 nights in Jan 2024
Response from Swiss Bel Pounamu Apartments on Jan 26, 2024
Thank you for your glowing 5 star review! We're delighted to hear that our staff exceeded your expectations. It's our pleasure to provide exceptional service, and we look forward to welcoming you back for another wonderful stay.

4/10 Poor

Shuang

Stayed 7 nights in Jan 2024
Response from Swiss Bel Pounamu Apartments on Mar 20, 2024
Thank you for your review

4/10 Poor

Maria

Traveled with partner
Disliked: Cleanliness
The first night we arrived there were black hairs in our bedding. Unable to call reception as there is no phone in the room. Air conditioning hardly worked and the room had a musky smell.
Stayed 5 nights in Jan 2024
Response from Swiss Bel Pounamu Apartments on Jan 24, 2024
Thank you for your review, sorry there was leftover fluffy from the laundry on your sheets, we were able to get this changed first thing for you

10/10 Excellent

Linda

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Swiss Bel Pounamu Apartments on Feb 11, 2024
Thank you for your 5-star review Linda! We look forward to welcoming you back soon!

10/10 Excellent

Cezary

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Clean and tidy in a great location
Stayed 7 nights in Jan 2024
Response from Swiss Bel Pounamu Apartments on Jan 22, 2024
Thank you for your amazing 5 star review