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Reviews of Au Petit Hôtel

2 out of 5
Au Petit Hôtel
3, ruelle des Ursulines, Québec City, QC

Reviews

9.2

Wonderful

Rating 10 - Excellent. 451 out of 690 reviews" "
Rating 8 - Good. 206 out of 690 reviews" "
Rating 6 - Okay. 28 out of 690 reviews" "
Rating 4 - Poor. 5 out of 690 reviews" "
Rating 2 - Terrible. 0 out of 690 reviews" "

9.4/10

Cleanliness

9.4/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

6/10 Okay

Ariane

Traveled with partner
The stay was fine and the location was excellent. Issues arose when I lost my black pearl bracelet. I'm pretty sure I left it on the bedside table and since it's black on black I wouldn't be surprised if staff accidentally moved it or something of the like, I think that's how I overlooked it myself the morning we noticed it was missing (one day into our three night stay). Anyway I was pretty disappointed with the reaction when I flagged the item as missing. The clerk looked shocked and I had to urge him to take down the information on my lost item. I double checked his work when I noticed he never asked for my name or contact information. Overall I'm really disappointed with the handling of this situation, it sapped any confidence that I had that should my bracelet be found by them that it would actually be returned to me. Maybe there isn't a procedure for when clients who report missing items? If so, I think this should be corrected as if I really am the first person to lose something I definitely won't be the last. Down the line, I would have appreciated decisive action and reassurance (akin to "we will do our best to find it") even though I know that there's only so much that can be done, especially because it's possible I didn't even lose it there. To those considering a stay: it's well located and a decent price, just be vigilant with your belongings.
Stayed 3 nights in Feb 2024
Response from Jonathan Ho on Mar 4, 2024
hello we are sorry that you were disappointed in our handling of the situation, please be assured that we do indeed take the locating of your possessions seriously, while i did not ask you for your name, it was because we have your information on our computer and i knew which room you were staying in.As a small hotel we strive to have a more personal demeanor, but that should not give way to the professional mannerisms that you should expect.When you left the hotel i went in the room and searched under the bed and all the drawers with a flashlight, we also took out he sheets individually to see if we could find your bracelet, but unfortunately we did not find it.we will do out best to find it and wish you luck and hope that you are able to locate it.

10/10 Excellent

Raymond

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great service
Stayed 1 night in Feb 2024

10/10 Excellent

PIERRE

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Toujours aussi agréable
Ce n'est pas notre premier séjour à ce petit hôtel charmant. Nous n'avions pas le choix de la chambre car c'était une réservation de dernière minute. La possibilité de laisser notre voiture dsns le stationnement pour visiter le Vieux Québec est un gros plus. Nous avons aussi été très bien accueilli par la jeune dame à la réception. On va certainement y retourner lorsque l'occasion se présentera.
Stayed 1 night in Jan 2024

6/10 Okay

Queena

Traveled with group
Liked: Staff & service
Disliked: Amenities
Au Petit Hotel stands out for having a cheap price in a good location. Every major attraction was within minutes of walking distance, so we could take breaks back at the hotel. The staff members were also very friendly. However, the building is quite old. A cabinet in our room was falling apart, and the wifi was quite slow. Additionally, our washroom was very small--barely enough space to place clothes and toiletries. There was basically no sound-proof system as you can hear people walking up and down the stairs as well as movements in other rooms.

10/10 Excellent

Katrina

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy parking, close to everything.
Stayed 1 night in Dec 2023

8/10 Good

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023

10/10 Excellent

Christopher, Clarence

Stayed 1 night in Oct 2023

10/10 Excellent

Brian

Liked: Cleanliness, staff & service, property conditions & facilities
Location is great! Quiet street right downtown.
Stayed 2 nights in Oct 2023

10/10 Excellent

Jeremy

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful spot, clean convenient and friendly staff.
Stayed 2 nights in Oct 2023

8/10 Good

Lea

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was the perfect place to stay in Old Quebec if you are looking to see the beautiful old architecture, eat in lovely restaurants and go shopping, all within walking distance. We stayed here for 4 nights and it was very clean and quiet, we had coffee for our room and toiletries replenished every day, and it was very clean. The gentleman at the counter was very nice and helpful for providing tourist information. He would look up and find anything we asked or needed. 10/10 would stay here again!
Stayed 4 nights in Oct 2023

8/10 Good

Dal

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Oct 2023

10/10 Excellent

Steven

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Place- Friendly Staff-Excellent Location
This place was excellent. Very helpful staff at front desk helped us with area highlights and was helpful overall. The room was very clean, the neighborhood safe, and the distance from local attractions within walking distance. It's an older building in a residential neighborhood, but literally around the corner and/or down the street from restaurants, bars, coffee shops, stores, etc. Book it.
Stayed 3 nights in Oct 2023

8/10 Good

stephen

Liked: Staff & service, room comfort
Guys hotel
Staff friendly and accommodating. Great location and parking available. Lots of stairs. Third floor. Rooms and furniture dated. Rooms are small but hotels name is au petite. Overall a guy would be more satisfied then a woman
Stayed 1 night in Oct 2023

8/10 Good

Jeff

Traveled with partner
Liked: Cleanliness, staff & service, amenities
Outside of the AC issue (see below) I would give 5 stars across all categories. The property was quaint and clean. The room was small (as advertised) but that was expected and the room met our needs as far as the bed (excellent), linens, and private bathroom. However, the room faced south and was in direct sunlight for much of the day. While the day was only warm (mid-60's) the room was prone to become quite warm. The AC unit was marginal at best and did not work (error code P5). Staff were not able to mitigate the issue and guided other rooms were using their heat and that caused my AC unit not to work. I suspect these rooms didn't have the sun beating on them all day. Opening a window was only an option if we were comfortable putting ourselves on full display for rooms that could look straight in from across the courtyard. Additonally any breeze came from the west (I believe) but with the window facing the south no breeze entered through the window. Frankly, I believe replacing (or cleaning gears) the AC unit will mitigate future issues as I could tell it struggled to open it's louver when powered on and then, after that struggle, failed with the error code referenced. Outside of the temperature of the room the property was excellent and the staff very hospitable and helpful with restaurant recommendations and other suggestions to make the most of our visit. If you can assure working AC/heat I highly recommend you stay at Au Petit Hotel.
Stayed 2 nights in Sep 2023

10/10 Excellent

Kirk, Moncton

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023

10/10 Excellent

Maureen

Traveled with partner
Liked: Property conditions & facilities
Small, quaint, quiet. Just what we were looking for. Staff was lovely and most helpful. Close walking distance to all major sites, shops and restaurants. A true gem in Old Quebec City.
Stayed 2 nights in Sep 2023

10/10 Excellent

Steve

Liked: Property conditions & facilities
Stayed 2 nights in Sep 2023

10/10 Excellent

Sania

Stayed 1 night in Sep 2023

8/10 Good

Mark

Liked: Cleanliness, staff & service, property conditions & facilities
Enjoyed the location. Close enough to everything, but not in the thick of the a tion.
Stayed 5 nights in Aug 2023

10/10 Excellent

Nancy

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff very helpful, nice clean room. Walkable to everything in old town Quebec. Self parking in their lot. Quiet safe neighborhood.
Stayed 2 nights in Aug 2023

8/10 Good

Jack

Liked: Cleanliness, staff & service, amenities
Perfect location, clean, friendly and helpful staff.
Stayed 5 nights in Aug 2023

10/10 Excellent

Jayan, Mississauga

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Had a very pleasant stay. Very clean room. Very friendly staff.
Stayed 3 nights in Jul 2023

10/10 Excellent

Franco

Liked: Cleanliness, staff & service, property conditions & facilities
Owner went above and beyond to make our stay as comfortable as possible. Excellent value and will stay here again most definitely.
Stayed 5 nights in Jul 2023

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2023

10/10 Excellent

Ryan

Liked: Cleanliness, staff & service
Stayed 2 nights in Jul 2023

8/10 Good

Garson

Business traveler
Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Jul 2023

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Au petit plaisir
As the name implies, nice small hotel on a quiet alley with parking. Smallish room in quaint old building but nicely equipped. Close to everything in the old city, perfect for our one-night stay passing thru Quebec - would have gladly stayed more nights
Stayed 1 night in Jun 2023

10/10 Excellent

Sharon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent place to stay. Staff were very pleasant and helpful. Walking distance to all of Old Quebec City. Definitely worth staying at.
Stayed 1 night in Jun 2023

10/10 Excellent

Louis

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jun 2023

8/10 Good

Patricia, Port Dover

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The location was great. Staff was very helpful. Stairs to the top floor were an issue for carrying luggage. Gentleman at front desk was able to find us another room, smaller with only a double bed but it was more convenient. For a small room, it had all we needed. We were very comfortable. Highly recommend this hotel. Very economical for being inside the walls of old Quebec.
Stayed 2 nights in Jun 2023

10/10 Excellent

Emily

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great budget stay
Great location and easy parking. Walking distance to all of the main tourist areas and the hotel itself is on a side street so not much noise at night. Room was small and nothing fancy but it was very clean and had everything we needed. Friendly receptionist and housekeeping came every day. I would highly recommend this hotel to anyone traveling on a budget - probably the best deal in the area!
Stayed 3 nights in Jun 2023

10/10 Excellent

Yvonne

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
It was a quaint old hotel in the heart of old Quebec City.
Stayed 2 nights in Jun 2023

10/10 Excellent

Deborah

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The room was clean and check in/out was very easy. We arrived early in the day and were able to park our vehicle and walk around the old town and have lunch while we waited to check in. One thing to note is that parking is made for cars or small to medium size SUVs. Talk to the hotel in advance about parking a larger vehicle.
Stayed 1 night in Jun 2023

10/10 Excellent

JY

Great experience in Old Quebec. Perfect location, great service, clean and nice basic rooms with everything you need.
Stayed 1 night in Jun 2023

10/10 Excellent

Mike

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Greta location, walking distance to all restaurants and look outs
Stayed 1 night in May 2023

10/10 Excellent

Carlos

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location
Stayed 2 nights in Apr 2023

4/10 Poor

Joy

Traveled with group
Liked: Staff & service
Disliked: Cleanliness, amenities
Very disappointed coz We saw bed bugs on our very first day so we did not stay snd got our our money back. Jonathan ( the receptionist) was friendly and helpful.
Stayed 2 nights in Apr 2023

10/10 Excellent

Jessica

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay, convenient, safe and comfortable. The property manager was friendly and helpful.
Stayed 2 nights in Apr 2023

10/10 Excellent

Kavon M

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the authentic French styled cottage with the friendly staff. Rooms were cozy and felt nice
Stayed 1 night in Apr 2023

8/10 Good

David

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Loved that parking was on site...winter conditions around the city would have made on street parking very difficult. Very nice young man handling front desk.
Stayed 3 nights in Feb 2023

8/10 Good

David

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Feb 2023

8/10 Good

Mary

Traveled with partner
Liked: Cleanliness, staff & service
Small but adequate room in an excellent location. Pleasant and helpful staff.
Stayed 2 nights in Feb 2023

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Service!
The service at this hotel was exceptional. Jonathan at the reception desk was extremely attentive to our needs, was responsive at all hours, and was flexible enough to help us with a late check-in when a snowstorm messed with our travel plans. It was a very pleasant stay, and we cannot thank the staff enough!
Stayed 6 nights in Dec 2022

8/10 Good

Steven

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent staff, very accommodating. Early check-in made our arrival much more manageable. Parking was easy and convenient and not overpriced. Nice, small room. Had everything we needed for a "home base" in the old city. Great location, steps from the main tourist attractions (at this time of year, the Xmas Markets). Really good, centrally located hotel in the best part of town.

10/10 Excellent

Luc

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Simple but meticulous finishing in room. Excellent, courteous service. Great location. Perfect!
Stayed 2 nights in Dec 2022

8/10 Good

Susan

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We liked the aspect of being in Old Quebec, behind the Walls and being so close to the history of the city.
Stayed 5 nights in Oct 2022

8/10 Good

Anthony

Liked: Staff & service, room comfort
A hidden gem waiting for a masters touch
Very nicely located in the historic part of town. The room was quite tired, dingy even. Carpets were old and worn. The bathroom was quite nice. Beds weren’t very comfortable. With just a bit of fixup, new carpets, some aesthetic attention on the baseboards and the walls this hotel could be a fabulous find given it’s location and the quaintness of its old world charm. Jonathan (front desk) was great and took good care of us.
Stayed 2 nights in Oct 2022

10/10 Excellent

Jean-François

Traveled with partner
Liked: Staff & service, amenities, property conditions & facilities
Très bien situé au cœur du vieux Québec avec stationnement.
Stayed 1 night in Sep 2022

10/10 Excellent

lina

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Liked everything
Stayed 2 nights in Sep 2022

10/10 Excellent

Connie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay
Great stay. Very quaint hotel in a terrific location. Great customer service.
Stayed 1 night in Sep 2022