Deluxe Suite | Balcony view

Reviews of Barceló Puerto Vallarta - All Inclusive

4 out of 5
Barceló Puerto Vallarta - All Inclusive
Km 11.5 Zona Hotelera Sur, Puerto Vallarta

Reviews

8.0

Very Good

Rating 10 - Excellent. 948 out of 2153 reviews" "
Rating 8 - Good. 593 out of 2153 reviews" "
Rating 6 - Okay. 307 out of 2153 reviews" "
Rating 4 - Poor. 150 out of 2153 reviews" "
Rating 2 - Terrible. 155 out of 2153 reviews" "

8.6/10

Cleanliness

8.6/10

Staff & service

8.0/10

Amenities

8.2/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Laura Azucena Silva

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent resort!
Stayed 4 nights in May 2024
Response from Guest Service on May 21, 2024
Dear Laura Azucena, we appreciate your kind comment, we are happy to know that you had a pleasant stay and that we were able to meet your expectations for a peaceful stay. It's a pleasure for us, we hope to see you back soon in your home Barceló Puerto Vallarta. Cordially

10/10 Excellent

Javier

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All excellent, very good service.
Stayed 3 nights in May 2024
Response from Guest Service on May 20, 2024
Dear Javier, we appreciate your kind comment, we are happy to know that you had a pleasant stay and that we were able to meet your expectations for a peaceful stay. It's a pleasure for us, we hope to see you back soon in your home Barceló Puerto Vallarta. Cordially

6/10 Okay

Richard

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
The food options were limited. I hoped for more options at the buffet. By the end of our stay, the music was like water torture. We could not escape it. As always, the staff and service was wonderful. While aging a bit, the facilities are very clean and well kept. Just not enough to overcome the noise. I blame Expedia more for this. Need to provide the ability to filter out properties for noise.
Stayed 8 nights in May 2024
Response from Guest Service. on May 20, 2024
Dear Richard, we sincerely appreciate the time you spent to share your comments following your visit to our Barceló Puerto Vallarta hotel, our guests' feedback is of utmost importance to ensure our demanding standards of service at all times, please accept our sincere apologies for any inconsistency you may have experienced during your stay.Thank you for your visit and constructive critics, we hope that you had a nice journey back home and to have the pleasure of serving you again in our hotels worldwide ensuring you in advance of our best intentions at all times. Cordially

8/10 Good

Sean

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The pools and beach is amazing. Room is big but beaten up. A la carte restaurants are small and dated. The main buffet room is dated and a little small for a big place like this. Some food dishes are great and some are weak. Staff amazing
Stayed 7 nights in May 2024
Response from Guest Service. on May 20, 2024
Dear Sean, thank you for sharing your feedback on your recent holiday experience among us, our main goal being to ensure we keep on delivering unforgettable holiday experiences to our guests, your comments are crucial in this process.We thank you for choosing our hotel for your holiday and very much look forward to having the opportunity to serve you again in the future. Cordially

10/10 Excellent

Jennifer

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The resort is beautiful! The premiere lounge could use an update and maybe work on the food options but the pools were very clean and big!
Stayed 6 nights in May 2024
Response from Guest Service on May 20, 2024
Dear Jennifer, thank you for the great feedback of your recent holiday experience at our Barceló Puerto Vallarta; guest satisfaction is our number one goal and there is nothing better than achieving that, we are happy our hotel and staff were able to meet all your needs during your stay.Thank you for making us your choice hotel and for your constructive critics, we certaily look forward to serving you again and to have the opportunity to exceed you expectations in a not too distant future. Cordially

10/10 Excellent

Margarita, West Covina

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The resort was amazing, food was delicious, staff was polite and helpful. Ms Rodriguez, front desk, (red hair) morning staff, was INCREDIBLY HELPFUL & FRIENDLY. Made us feel very comfortable. I called the resort but they would NOT provide her name. When we return, we hope she is still there!
Stayed 3 nights in May 2024
Response from Guest Service on May 20, 2024
Dear Margarita, thank you for the great feedback of your recent holiday experience at our Barceló Puerto Vallarta; guest satisfaction is our number one goal and there is nothing better than achieving that, we are happy our hotel and staff were able to meet all your needs during your stay.Again we thank you for this very kind review of our hotel and we look forward to serving you again in the future. Kind regards

8/10 Good

Monica

Traveled with family and small children, Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was my 3rd trip to Barcelo, the staff was exceptional! The property offers many events and activities; if you want a quiet vacation; you wont be happy. The maintenance needs improvements/upgrades to the rooms. Overall, a great vacation and we will be back a trip well worth the money.
Stayed 9 nights in May 2024
Response from Guest Service. on May 20, 2024
Dear Monica, firstly we would like to thank you for choosing our Barceló Puerto Vallarta hotel once again for your holidays and for sharing this wonderful feedback of your recent stay among us, it is indeed very rewarding to read that we keep on meeting all your holiday needs and wishes year after year.We are thrilled you enjoyed your recent stay with us. Thank you for making us your choice hotel when visiting the area. We look forward to welcoming you back again very soon. Cordially

8/10 Good

Ethan

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The stay was a part of what was overall the best vacation I've ever had. The staff was amazing, the food was generally very good. The facility was awesome. I would stay there again. I recommend booking premium level.
Stayed 6 nights in May 2024
Response from Guest Service. on May 20, 2024
Dear Ethan, we appreciate your kind comment, we are happy to know that you had a pleasant stay and that we were able to meet your expectations for a peaceful stay. It's a pleasure for us, we hope to see you back soon in your home Barceló Puerto Vallarta. Cordially

8/10 Good

Brian

Traveled with partner
Liked: Cleanliness, staff & service, amenities
The staff and the service were the best we've ever received, with the exception of one incident while calling for room service. Otherwise, everyone was extremely welcoming and service oriented. The outdoor and pool areas were fantastic! The beach is beautiful and relaxing. The food is hit and miss. It just depends on what you like.
Stayed 8 nights in May 2024
Response from Guest Service. on May 20, 2024
Dear Brian, we always find it nice to read that our guests went home with great holiday memories and we are very grateful for the time and effort you spent to share your personal experience at our Barceló Puerto Vallarta hotel with us.Thank you for making us your choice hotel and for your constructive critics, we certaily look forward to serving you again and to have the opportunity to exceed you expectations in a not too distant future. Cordially

6/10 Okay

FARUK

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Food quality definitely can improve and options comparing to other all inclusive hotels!! -over property was pretty clean and safe!! -a better option for after 11pm since it closed food and drink option would be great!!
Stayed 2 nights in May 2024
Response from Guest Service on May 20, 2024
Dear guest, thank you very much for the time you spent to share your personal impressions of your stay at our Barceló Puerto Vallarta. We always welcome feedback, as it allows us to continually improve the experience we create for our guests.We were very saddened to read your disappointment with the dining experiences, at Barceló we know that meals are an important aspect of our guests' overall holiday experience therefore we will make sure to take your comments into account to improve in this aspect of our services.Thank you for making us your choice hotel and for your constructive critics, we certaily look forward to serving you again and to have the opportunity to exceed you expectations in a not too distant future. Cordially

10/10 Excellent

Luis

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Muy bonito limpio y buena comida
Stayed 2 nights in May 2024
Response from Servicio al Cliente. on May 20, 2024
Estimado Luis, apreciamos su amable comentario, estamos felices de saber que tuvo una estancia placentera y que fuimos capaces de cumplir con todas sus expectativas de una estadía tranquila. Es un placer para nosotros haber sido sus anfitriones, esperamos verle pronto de regreso en esta su casa Barceló Puerto Vallarta. Saludos

6/10 Okay

Barry

Liked: Property conditions & facilities
Stayed 1 night in May 2024
Response from Guest Service. on May 18, 2024
Dear Barry, we appreciate you taking the time to rate our services, however, we sincerely regret not having exceeded your expectations on this occasion, we assure you that our commitment is to always offer memorable experiences for our guests on every visit.We hope you will give us the opportunity to serve you again and show you the true service we offer in this, your Barceló Puerto Vallarta home. Cordially

8/10 Good

Tom

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Good services
Stayed 9 nights in May 2024
Response from Guest Service. on May 17, 2024
Dear Tom, we appreciate your kind comment, we are happy to know that you had a pleasant stay and that we were able to meet your expectations for a peaceful stay. It's a pleasure for us, we hope to see you back soon in your home Barceló Puerto Vallarta. Kind regards

6/10 Okay

Barry

Traveled with partner, Traveled with family
Liked: Cleanliness, property conditions & facilities
The property is fine. Have stayed twice this month on the Premium level, both for overnight visits to catch next day flights. The first stay we were assigned to a room that was occupied when we entered the suite. First time that has ever happened to me while travelling. Facilities are clean. The 24 hour room service is a plus although the menu is extremely limited, especially after 10 pm. Ocean view rooms are great. It is one of few facilities in Conchas Chinas with two bedroom suites. The process for booking a-la-carte restaurants can use significant improvement. There is no option for online check-in and staff will not allow for restaurant bookings until guests are checked in. The concierge closes shortly after check-in. As a result a-la-cartes are usually full and unavailable to people only staying one night. The concierge did manage to squeeze in a reservation at the Capri restaurant during our second stay this month yet we showed up at our scheduled time to find that the restaurant was closed. There is always a large fleet of small fishing boats parked in the ocean a few feet from the beach. They take up the entire swimming area for the Barcelo so you are best to stick with the pools.
Stayed 1 night in May 2024
Response from Guest Service on May 17, 2024
Dear Barry, thank you for sharing your feedback on your recent holiday experience among us, our main goal being to ensure we keep on delivering unforgettable holiday experiences to our guests, your comments are crucial in this process therefore we highly value your time and constructive critics.Please be assured that your comments will be taken into serious consideration and that they will help us to improve our services. Once again, thank you for your time and despite the issues you have raised following your stay, we hope that Barceló Puerto Vallarta will remain an option for your next holiday and that we will have the opportunity to restore your faith in our company in the near future. Cordially

8/10 Good

Brent

Liked: Cleanliness, staff & service, property conditions & facilities
Beach is no good
Stayed 6 nights in May 2024
Response from Guest Service on May 21, 2024
Dear Brent, we appreciate your kind comment, we are happy to know that you had a pleasant stay and that we were able to meet your expectations for a peaceful stay. It's a pleasure for us, we hope to see you back soon in your home Barceló Puerto Vallarta. Kind regards

10/10 Excellent

Samuel

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Service was amazing
Stayed 7 nights in Apr 2024
Response from Guest Service on May 16, 2024
Dear Samuel, we appreciate your kind comment, we are happy to know that you had a pleasant stay and that we were able to meet your expectations for a peaceful stay. It's a pleasure for us, we hope to see you back soon in your home Barceló Puerto Vallarta. Kind regards

10/10 Excellent

Antonio

Traveled with family and small children, Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great experience for sisters destination wedding. Barcelo had everything you need in a quaint resort.
Stayed 7 nights in May 2024
Response from Guest Service on May 16, 2024
Dear Antonio, we appreciate your kind comment, we are happy to know that you had a pleasant stay and that we were able to meet your expectations for a peaceful stay. It's a pleasure for us, we hope to see you back soon in your home Barceló Puerto Vallarta. Cordially

2/10 Terrible

Miguel Alejandro

Traveled with family and small children, Traveled with group
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
The beach was not big/clear. The resort was too small And food trays at the buffet was constantly empty.. Buffet Sucks The reserved restaurants for dinner were good.
Stayed 6 nights in Mar 2024
Response from Guest Service on May 15, 2024
Dear Miguel Alejandro, although we sincerely regret your disappointment with your stay in our Barceló Puerto Vallarta, we would like to thank you for sharing your comments as it will help us to identify areas of concern and act immediately so as to enhance our future guests' experience among us. We also regret that our buffet couldnt meet your expectations, mainly because the quality and the diversity of our culinary offer counts to our strengths. We take your comments regarding our cuisine very seriously, because we wish that our gastronomy remains a very special treat for our guests.We have taken note of your various constructive comments and please be assured that we value all our guests' feedback to be of utmost importance to us and will ensure that the necessary corrective measures are taken accordingly to avoid any similar situations in the future. Cordially

10/10 Excellent

OSCAR

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place
Stayed 3 nights in May 2024
Response from Guest Service on May 14, 2024
Dear Oscar, we appreciate your kind comment, we are happy to know that you had a pleasant stay and that we were able to meet your expectations for a peaceful stay. It's a pleasure for us, we hope to see you back soon in your home Barceló Puerto Vallarta. Kind regards

8/10 Good

Jordan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in May 2024
Response from Guest Service. on May 15, 2024
Dear Jordan, we appreciate your kind comment, we are happy to know that you had a pleasant stay and that we were able to meet your expectations for a peaceful stay. It's a pleasure for us, we hope to see you back soon in your home Barceló Puerto Vallarta. Cordially

8/10 Good

Elizabeth, Doral

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like the location , the attention it was really good with the benefits of premium level , I recommend the Italian and the seafood restaurants. The Japanese it was not good . The only thing that I didn’t like it was the SPA , the hotel Deserve to have a really good SPA .
Stayed 4 nights in May 2024
Response from Guest Service on May 14, 2024
Dear Elizabeth, thank you for reviewing your recent stay in our Barceló Puerto Vallarta. It's wonderful to hear we were able to make your stay special from the moment you arrived until the moment you departed. We are glad to read that you really enjoyed our unbeatable location to visit the wonders of a vacation in Puerto Vallarta. We appreciate your kind words regarding the location of the hotel and its proximity to the beach. Truly, our hotel is located in an unbeatable area close to the beach and that allows guests to enjoy the entire coast.We thank you for this very kind review of our hotel and we look forward to serving you again in the future. Cordially

10/10 Excellent

Georgina G, peoria

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
THE BEST WAS THE STAFF, SUPER FRIENDLY AND HELPFULL
Response from Guest Service on May 14, 2024
Dear Georgina G, we appreciate your kind comment, we are happy to know that you had a pleasant stay and that we were able to meet your expectations for a peaceful stay. It's a pleasure for us, we hope to see you back soon in your home Barceló Puerto Vallarta. Warm regards

10/10 Excellent

Anastasia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved absolutely everything!!!
Stayed 7 nights in May 2024
Response from Guest Service on May 14, 2024
Dear Anastasia, we appreciate your kind comment, we are happy to know that you had a pleasant stay and that we were able to meet your expectations for a peaceful stay. It's a pleasure for us, we hope to see you back soon in your home Barceló Puerto Vallarta. Kind regards

10/10 Excellent

Tangi

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic property. I have stayed here many times. Juventino the pool bartender is like family!!
Stayed 1 night in May 2024
Response from Guest Service. on May 13, 2024
Dear Tangi, we appreciate your kind comment, we are happy to know that you had a pleasant stay and that we were able to meet your expectations for a peaceful stay. It's a pleasure for us, we hope to see you back soon in your home Barceló Puerto Vallarta. Kind regards

6/10 Okay

sylvia

Traveled with family
Liked: Staff & service
Disliked: Amenities
You can smell sweat from the people who used that bed, plus they are too hard to rest your head on and sleep. For the category that this hotel has, they should use anti-allergic pillows. Also I was really disappointed about the beach accommodations and the tiny and old elevator. The kitchen and the door man staff were very helpful, nice and friendly. Some of the ladies on the front desk and concierge have a little bit of attitude when they have to deal with Spanish visitors. They automatically change the way they talk when they have to deal with people from other countries. I give this resort a 3 star.
Stayed 4 nights in May 2024
Response from Guest Service on May 11, 2024
Dear Sylvia,In Barceló we strongly believe that there is always room for improvement and your comments will assist our team in their continuous efforts aimed at meeting our guests' expectations, therefore we greatly appreciate the time you took out of your day to share your constructive critics.Thorough cleaning is an absolute must for Barceló and we follow very strict protocols to guarantee satisfying results regarding hygiene and cleanliness in our hotels, for future occasions we strongly encourage you to contact our reception in the event of finding any area of uncleanliness, this will give us an opportunity to bring your remarks to the attention of our housekeeping management.Thank you for making us your choice hotel on this occasion, we look forward to serving you again in the near future. Cordially

10/10 Excellent

Henry

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful resort
Stayed 4 nights in May 2024
Response from Guest Service on May 11, 2024
Dear Henry, we appreciate your kind comment, we are happy to know that you had a pleasant stay and that we were able to meet your expectations for a peaceful stay. It's a pleasure for us, we hope to see you back soon in your home Barceló Puerto Vallarta. Cordially

6/10 Okay

Candace Michelle

Traveled with family and small children
Liked: Cleanliness
Disliked: Staff & service
Beautiful all inclusive resort, with stunning greenery. Rooms were well taken care of, A/C worked amazing! Our maids were always ensuring our rooms were kept tidy, mopping every other day - we did notice our bottled water was not consistently stocked. Good nightly shows, decent buffet options, lots of English speaking workers. This resort is located on a small private cove, with not much around you - be prepared to taxi! We wish there were more night life options, potentially in the centre area. The adults only pool does not have a swim up bar, but the regular pool did which was odd. We found several cockroaches at night time around the perimeter of the resort, which gave us the ick - l did not ever see one in a washroom, or restaurant. The bartenders made very strong drinks, and several "see you tomorrow" comments were made - so strong you could not enjoy your beverage. Our friends stayed in tower 2 and noted while their 1.5yr old was napping, someone from service knocked then let themselves in to change a filter. They also commented that when their A/C turned on, they would get a septic smell throughout their room. Several other reviews stating in room theft was med-high - luckily this was not the case for us. Premium rooms have 2 bed (2 twin beds), 2 bath. Regular rooms have sufficient room for a family of 3 (1 king, 2 pull out sofa beds)! Would stay here again if decent pricing, but wouldn't go out of my way to select this resort.
Stayed 7 nights in May 2024
Response from Guest service. on May 13, 2024
Dear Candace Michelle, firstly we would like to thank you for taking the time to share your impressions regarding your recent stay at our Barceló Puerto Vallarta hotel. It is only through feedback such as yours that we are able to maintain and improve upon the service that we provide to our guests.We were most concerned to read your remarks on the service you experienced whilst staying among us, mostly because your comments do not reflect the usual standard of service we strive to ensure for our guests, nevertheless please rest assured that your review will be shared with our head of departments for information and further revision. Thank you for your visit and constructive critics, our primary goal being to assure our guests feel comfortable and fully enjoy their visits, we are eager to regain your confidence during another occasion if you gave us that chance. Cordially

10/10 Excellent

Ali

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice place to stay for a vacation
Stayed 3 nights in May 2024
Response from Guest Service on May 11, 2024
Dear Ali, we appreciate your kind comment, we are happy to know that you had a pleasant stay and that we were able to meet your expectations for a peaceful stay. It's a pleasure for us, we hope to see you back soon in your home Barceló Puerto Vallarta. Cordially

10/10 Excellent

Pia Kristina

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our stay at the Barcelo PV was wonderful. We stayed in a spacious 2 bedroom family room with 2 bathrooms, which was fantastic. The staff were so friendly everywhere. The service was great. We enjoyed the mexcian food a lot. And our experience at all the restaurants was amazing. Pool water was warm and the entertainment staff were amazing.
Stayed 7 nights in May 2024
Response from Guest Service on May 11, 2024
Dear Pia Kristina,We always find it nice to read that our guests went home with great holiday memories and we are very grateful for the time and effort you spent to share your personal experience at our Barceló Puerto Vallarta hotel with us.We also greatly appreciate your comments on the quality and variety of our buffets because our talented team of Chefs strive to ensure a wide variety of both local and international delicacies for each service to please all palates, it is indeed very rewarding to read that we were able to conquer yours.Thank you again for this heartwarming review of your stay with us, we look forward to your next visit. Cordially

6/10 Okay

Erin, Puyallup

Traveled with group
Not very many restaurant choices - multiple were closed during stay. No real VIP / Premium perks. Staff not very friendly
Stayed 4 nights in May 2024
Response from Guest Service on May 9, 2024
Dear Erin, we appreciate you taking the time to rate our services, however, we sincerely regret not having exceeded your expectations on this occasion, we assure you that our commitment is to always offer memorable experiences for our guests on every visit.We hope you will give us the opportunity to serve you again and show you the true service we offer in this, your Barceló Puerto Vallarta home. Cordially

8/10 Good

SANDRA, Redwood City

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A most beautiful resort. Loved the pools and our room
Stayed 3 nights in May 2024
Response from Guest Service. on May 9, 2024
Dear Sandra, we appreciate your kind comment, we are happy to know that you had a pleasant stay and that we were able to meet your expectations for a peaceful stay. It's a pleasure for us, we hope to see you back soon in your home Barceló Puerto Vallarta. Kind regards

10/10 Excellent

Claudia, canoa park

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff is kind and helpful. Food need work and some areas look like they need some maintenance. The lady in reception Cassandra R is amazing as well as many others. But she was knowledgeable professional and always willing to help you
Stayed 7 nights in Apr 2024
Response from Guest Service. on May 9, 2024
Dear Claudia, thank you for the great feedback of your recent holiday experience at our Barceló Puerto Vallarta; guest satisfaction is our number one goal and there is nothing better than achieving that, we are happy our hotel and staff were able to meet all your needs during your stay.Again we thank you for this very kind review of our hotel and we look forward to serving you again in the future. Kind regards

10/10 Excellent

Amy

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were extremely friendly and helpful. We had a beautiful partial view of the ocean. The property was clean and there was a variety of food options.
Stayed 5 nights in Apr 2024
Response from Guest Service. on May 8, 2024
Dear Amy, we would like to thank you for choosing our Barceló hotel for your holidays in Puerto Vallarta and for the review you shared, all of your kind words about your stay with us are great to hear.Thank you for this heartwarming review of your stay with us, we look forward to your next visit. Cordially

8/10 Good

Thomas

Liked: Staff & service
Stayed 7 nights in Apr 2024
Response from Guest Service. on May 9, 2024
Dear Thomas, we appreciate your kind comment, we are happy to know that you had a pleasant stay and that we were able to meet your expectations for a peaceful stay. It's a pleasure for us, we hope to see you back soon in your home Barceló Puerto Vallarta. Kind regards

6/10 Okay

Shanice

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pros: Stayed at this resort April 26-May 3. Overall wonderful property! I will definitely come back here in the future. The staff are great, the customer service is also wonderful. The restaurants on the resort were also great. Except for the seafood one. I expected better food but it wasn’t anything special. The nighttime Shows were amazing!! And I appreciate the fact that we weren’t scattering around for drinks. There’s always someone to offer you a drink. Adelina was AMAZING and helped out with booking the restaurants and bus transfers. Rooms were also wonderful!! Don’t except a King size bed though even when you click the king size room after booking. We ended up with 2 double size beds and fought hard for the king bed since we had our child sleeping with us. We walked off the resort to restaurants and convenient stores which was amazing! Cons - The pool bar closed at 5:30pm which is ridiculous - The music turns off the same time the pool bar ended - We have to return the beach volley ball when the pool bar closed which is also crazy - The Chinese buffet was not the greatest - Security told my brother and sister to go to their beds and upstairs to their rooms at 1am and they stood their ground and said no, they will go to bed when they’re ready and they just walked away. - They had the child day care by the adult section and the pool bar by the child section. The layout isn’t the greatest. Overall, I’ll be back if I absolutely can’t find something better.
Stayed 7 nights in Apr 2024
Response from Guest Service on May 7, 2024
Dear Shanice, we first would like to thank you for choosing our Barceló for your holidays in Puerto Vallarta and for letting us know your concerns relating to your time in our hotel as it gives us an opportunity to look at areas which may have for improvement and for that we are grateful. We regret your disappointment for not being able to provide you with a proper double bed during your stay however we would like to take the opportunity to point out that all rooms are advertised as having twin beds or king bed.Thank you once again for making us your choice hotel and for your constructive critics, we certaily look forward to serving you again and to have the opportunity to exceed you expectations in a not too distant future. Cordially

10/10 Excellent

Lauryn

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a great place to stay, very good for families. Amazing food and amazing staff!
Stayed 7 nights in Apr 2024
Response from Guest Service. on May 6, 2024
Dear Lauryn, we appreciate your kind comment, we are happy to know that you had a pleasant stay and that we were able to meet your expectations for a peaceful stay. It's a pleasure for us, we hope to see you back soon in your home Barceló Puerto Vallarta. Cordially

10/10 Excellent

Jessica

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked the size of the resort, it was easy to navigate. Very clean. All the staff were friendly and welcoming.
Stayed 6 nights in Apr 2024
Response from Guest Service. on May 6, 2024
Dear Jessica, we appreciate your kind comment, we are happy to know that you had a pleasant stay and that we were able to meet your expectations for a peaceful stay. It's a pleasure for us, we hope to see you back soon in your home Barceló Puerto Vallarta. Cordially

10/10 Excellent

Kory Karl

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved it will be back
Stayed 7 nights in Feb 2024
Response from Guest Service. on May 6, 2024
Dear Kory Karl, we appreciate your kind comment, we are happy to know that you had a pleasant stay and that we were able to meet your expectations for a peaceful stay. It's a pleasure for us, we hope to see you back soon in your home Barceló Puerto Vallarta. Kind regards

10/10 Excellent

Cesar

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
First day was wonderful it was one of the best hotels they had a lot of room in the room plenty of space very very clean I like the housekeeping cleanliness service was great waitress was great food was great a lot of swimming pool space easy access to Beach also access to outside of hotel plenty of room to roam around very very quiet a lot of fun a lot of entertainment at night in the evening and in the morning with the pool can't wait to go back
Stayed 2 nights in Apr 2024
Response from Guest Service. on May 6, 2024
Dear Cesar, we always find it nice to read that our guests went home with great holiday memories and we are very grateful for the time and effort you spent to share your personal experience at our Barceló Puerto Vallarta hotel with us. We are thrilled you enjoyed your recent stay with us. Thank you for making us your choice hotel when visiting the area. We look forward to welcoming you back again very soon. Kind regards

10/10 Excellent

Thomas

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Unique setting, lovely grounds, warm staff. Spacious enough that singles, families, and seniors can coexist together happily.
Stayed 1 night in May 2024
Response from Guest Service. on May 3, 2024
Dear Thomas, we appreciate your kind comment, we are happy to know that you had a pleasant stay and that we were able to meet your expectations for a peaceful stay. It's a pleasure for us, we hope to see you back soon in your home Barceló Puerto Vallarta. Cordially

10/10 Excellent

Kain

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great trip
Stayed 5 nights in Apr 2024
Response from Guest Service. on May 3, 2024
Dear Kain, we appreciate your kind comment, we are happy to know that you had a pleasant stay and that we were able to meet your expectations for a peaceful stay. It's a pleasure for us, we hope to see you back soon in your home Barceló Puerto Vallarta. Cordially

10/10 Excellent

Cathrine Elizabeth

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful resort. Very spacious rooms with an awesome view of the sunsets, beach, boats and pool. Everything we ate we loved. My husband especially loved the taco bar. The staff were great. The drinks were fantastically delicious. There were lots of choices for excursions which were reasonably priced. Fun activities each day. Entertainment each night. We had an amazing vacation here. We truly recommend this resort.
Stayed 7 nights in Apr 2024
Response from Guest Service. on May 3, 2024
Dear Cathrine Elizabeth, we would like to express our gratitude for the comments you made about your recent visit. They help us to understand how our guests experience their stay with us. It is always our goal to achieve maximum customer satisfaction and we are delighted to hear that your holiday at Barceló Puerto Vallarta was an enjoyable one. We continuously strive to deliver high standards and to ensure that all our guests leave with beautiful vacation memories.We are thrilled you enjoyed your recent stay with us. Thank you for making us your choice hotel when visiting the area. We look forward to welcoming you back again very soon. Kind regards

8/10 Good

Cory

Traveled with family
Liked: Staff & service, amenities
Disliked: Property conditions & facilities
I liked the fact that Barcelo was outside of the tourist area of PV and a little quieter than some of the other area resorts… The hotel is in desperate need of some renovations. There were some items in the room that didn’t work or were broken and the general condition of the hotel was old. This will be a great place to stay when the updates are implemented
Stayed 5 nights in Apr 2024
Response from Guest Service. on May 3, 2024
Dear Cory, we would like to thank you for the lovely review you shared following your recent visit to our Barceló Puerto Vallarta hotel and are delighted to read that we were able to match your holiday expectations.We are glad to read that you really enjoyed our unbeatable location to visit the wonders of a vacation in Puerto Vallarta . We appreciate your kind words regarding the location of the hotel and its proximity to the beach. Truly, our hotel is located in an unbeatable area close to the beach and that allows guests to enjoy the entire coast.Thank you again for this heartwarming review of your stay with us, we look forward to your next visit. Kind regards

8/10 Good

James

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property, and rooms. Food was ok but a little boring. Not enough to do for me.
Stayed 9 nights in Apr 2024
Response from Guest Service. on May 3, 2024
Dear James, thank you for your insights following your recent visit. We always look for ways to improve and your comments are crucial to our future success.Please be assured your comments regarding the service you received during mealtimes has been discussed with our Maître so as to prevent these kind of situations to reoccur in the future and we sincerely apologize for failing to meet your expectations on this occasion.Once more we thank you for sharing your experience with us and look forward to serving you again soon. Cordially

10/10 Excellent

Bailey

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Apr 2024
Response from Guest Service. on May 6, 2024
Dear Bailey, we appreciate your kind comment, we are happy to know that you had a pleasant stay and that we were able to meet your expectations for a peaceful stay. It's a pleasure for us, we hope to see you back soon in your home Barceló Puerto Vallarta. Kind regards

2/10 Terrible

Pascual

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 5 nights in Apr 2024
Response from Guest Service. on May 2, 2024
Dear Pascual, we appreciate you taking the time to rate our services, however, we sincerely regret not having exceeded your expectations on this occasion, we assure you that our commitment is to always offer memorable experiences for our guests on every visit.We hope you will give us the opportunity to serve you again and show you the true service we offer in this, your Barceló Puerto Vallarta home. Cordially

8/10 Good

Conrad

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Staff was amazing! Wish the loungers on the beach were a little nicer. And wish there were more umbrellas on the beach as well.
Stayed 6 nights in Apr 2024
Response from Guest Service. on May 2, 2024
Dear Conrad, thank you very much for leaving these wonderful comments, we are delighted that you enjoyed your stay among us, and we are thrilled to read your praising comments about our staff as we strive to provide our guests with a caring and personalized service and we lay high value on our personnel being guest orientated and welcoming at all times. Again we thank you for this wonderful review, it has been a pleasure for us to read and we look forward to serving you again soon. Kind regards

8/10 Good

Beverly Ann

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Apr 2024
Response from Guest Service. on May 3, 2024
Dear Beverly Ann, we appreciate your kind comment, we are happy to know that you had a pleasant stay and that we were able to meet your expectations for a peaceful stay. It's a pleasure for us, we hope to see you back soon in your home Barceló Puerto Vallarta. Kind regards

10/10 Excellent

Misty

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 7 nights in Apr 2024
Response from Guest Service. on May 2, 2024
Dear Misty, we appreciate your kind comment, we are happy to know that you had a pleasant stay and that we were able to meet your expectations for a peaceful stay. It's a pleasure for us, we hope to see you back soon in your home Barceló Puerto Vallarta. Kind regards

10/10 Excellent

Shannon

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We completely enjoyed our stay!
Stayed 4 nights in Apr 2024
Response from Guest Service. on May 6, 2024
Dear Shannon, we appreciate your kind comment, we are happy to know that you had a pleasant stay and that we were able to meet your expectations for a peaceful stay. It's a pleasure for us, we hope to see you back soon in your home Barceló Puerto Vallarta. Cordially