Private beach, free beach cabanas, sun loungers, beach umbrellas
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Reviews of Holiday Inn Resort Vanuatu, an IHG Hotel

4 out of 5
Holiday Inn Resort Vanuatu, an IHG Hotel
Tassiriki Park, Port Vila, Efate

Reviews

8.6

Excellent

Rating 10 - Excellent. 123 out of 256 reviews" "
Rating 8 - Good. 84 out of 256 reviews" "
Rating 6 - Okay. 35 out of 256 reviews" "
Rating 4 - Poor. 6 out of 256 reviews" "
Rating 2 - Terrible. 8 out of 256 reviews" "

8.6/10

Cleanliness

9.0/10

Staff & service

8.0/10

Amenities

8.0/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Rebecca

Traveled with family and small children, Traveled with family
Liked: Property conditions & facilities
Excellent stay with incredible staff.
Stayed 9 nights in May 2024
Response from Holiday Inn Team on May 16, 2024
Dear Rebecca,Thank you for your excellent rating and taking the time to share your experience. We're thrilled to hear you had a great stay and our staff was able to meet your expectations. Thank you again for choosing to stay at Holiday Inn Resort and we look forward to the opportunity of hosting you again in the future.Best regards,Holiday Inn Team

10/10 Excellent

JUDE

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Apr 2024
Response from Holiday Inn Team on May 5, 2024
Dear Jude,Thank you for taking the time to share your rating with us on your recent stay at Holiday Inn Resort. We appreciate your positive rating and look forward to welcoming you back again in the future.Warm regards,Holiday Inn Team

8/10 Good

Marjolaine

Traveled with family
Liked: Cleanliness, staff & service, amenities
The pool and kayaks and catamarans were fantastic
Stayed 3 nights in Apr 2024
Response from Holiday Inn Team on Apr 27, 2024
Dear Marjolaine,We're delighted to hear that you enjoyed our fantastic pool, kayaks, and catamarans! It's wonderful to know that you had a great time taking advantage of our water amenities during your stay. Thank you for sharing your positive experience, and we look forward to welcoming you back in the future.Warm regards,Holiday Inn Team

10/10 Excellent

Daniel

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice resort and beach/pool area. We loved the complimentary breakfast, wifi, sport and water activities. Very friendly local staff - Sailing and kayaking in the lagoon was fantastic!
Stayed 6 nights in Mar 2024
Response from Holiday Inn Team on Apr 8, 2024
Dear Daniel,Thank you for taking the time to share your wonderful feedback with us. We're thrilled to hear that you enjoyed your stay with us especially the food and facilities. Thank you for your kind words about our staff and we look forward to having the opportunity of welcoming you back again in the future.Warm regards,Holiday Inn Team

8/10 Good

Schalk

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed for 8 nights at the Holiday Inn in a resort facing room with a family of 4. The room was very nice and tidy. Good beds and linen. The pillows were a bit soft for our liking but not bad. The room was cleaned every day. The food in the restaurant was great. Good variety and it tasted very good. The Hawaiian pizza was our favourite! The staff was extremely friendly and helpful. We were really surprised at how nice all people in Vanuatu were. We travelled with a rental car and got to see a lot of the people and they are amazingly friendly. We will definitely go back to Vanuatu in the future.
Stayed 8 nights in Mar 2024
Response from Holiday Inn Team on Apr 8, 2024
Dear Schalk,Thank you so much for sharing your positive feedback with us. We're thrilled to hear you had a great experience and our Staffs hospitality contributed to that. We appreciate your kind words about the food offerings and the rooms. Once again, thank you for choosing Holiday Inn Resort and we look forward to welcoming you back again in the future.Warm regards,Holiday Inn Team

8/10 Good

Mario

Traveled with group, Traveled with partner
Liked: Cleanliness, staff & service
Mayank at the reception was very knowledgeable and courteous, the dining was a repeated meals for the 7 days if there was a different menu at least every 3 days would be welcome, I even enjoyed the music at the lobby bar great music
Stayed 6 nights in Mar 2024
Response from Holiday Inn Team on Mar 11, 2024
Dear Mario,Thank you for your feedback! We're pleased to hear that Mayank provided you with knowledgeable and courteous service at the reception. Your suggestion regarding the dining menu rotation is noted, and we appreciate your input. We're glad you enjoyed the music at the lobby bar. Your comments are valuable to us as we strive to enhance the overall guest experience. We hope to welcome you back soon and provide an even more enjoyable stay.Best regards,Holiday Inn Team

8/10 Good

Wai Hoe

Business traveler
Liked: Staff & service
F&B
I enjoyed staying at your property, as always. Been staying with your property. Only wish you would put back the Chocolate Brownie with Vanila Ice Cream. The Chocolate Fudge was hard and I did not enjoy it. do have more choices for desserts!
Stayed 5 nights in Jan 2024
Response from Holiday Inn Team on Jan 28, 2024
Dear Wai Hoe,Thank you for taking the time to share your feedback with us. We're thrilled to hear that you enjoyed your stay with us. Your suggestions about our dessert offerings are duly noted. Once again, thank you for choosing Holiday Inn Resort and we look forward to hosting you again in the future.Kind regards,Holiday Inn Team

6/10 Okay

Bruce

Traveled with family
Liked: Cleanliness, staff & service, room comfort
Fabulous staff at "tired" hotel
Twin-shared room with my beloved daughter as we dealt with the recent loss of a family member. Room was adequate, good space and configuration, in-room aircon and ceiling fan were a god-send. A few problems with door lock (fixed eventually). Hotel staff generally and restaurant staff in particular were fabulous, very caring and attentive. Alot of stairs so may not be ideal for those with mobility issues. Swimming pool was much appreciated too.
Stayed 4 nights in Jan 2024
Response from Holiday Inn Team on Jan 27, 2024
Dear Bruce,Thank you for sharing your feedback with us. We are deeply sorry for your recent loss and grateful that you chose to stay with us during such a challenging time. We're glad to hear that the room provided good space and comfort, and that our staff, especially in the restaurant, were able to offer caring and attentive service. Apologies for the inconvenience with the door lock, and we appreciate your understanding.Once again, thank you for choosing Holiday Inn Resort and we look forward to welcoming you back again in the future.Kind regards,Holiday Inn Team

10/10 Excellent

Andrijana

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a lovely experience that created memories to hold on to. The hospitality and true care that staff had towards customers was heartwarming. Very beautiful resort and cleaned thorougly throughout. Thank you and hope to see you again soon
Stayed 13 nights in Jan 2024
Response from Maraia Robinson on Jan 22, 2024
Dear Andrijana,Thank you for sharing your positive experience with us. We're delighted to hear that you had a great experience during your stay with us and found our staff to be very hospitable. Thank you for choosing Holiday inn Resort and we look forward to welcoming you back again in the future.Kind regards,Holiday Inn Team

6/10 Okay

Ross

Traveled with partner
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The local staff were always warm and friendly although some more training is required for customer facing staff, front of house staff. Pools were clean and well maintained but lagoon swimming was out of bounds. The food and beverage offerings are expensive although the quality is good - particularly breakfast buffet. The property has a lot of stairs to access pools and the beach on the lagoon has been created and not greatly functional. The accommodation wings are very dated . Bathrooms dont have extractors and fog up . Ultimately this property is best suited to families with young children and it seems to be a focus for them. Not really an adult destination as facilities and accommodation aren't up to that level. Spent 4 nights and overall enjoyed Vanuatu however we will try a different ' resort' next time.
Stayed 4 nights in Jan 2024
Response from Holiday Inn Team on Jan 18, 2024
Dear Ross,Thank you for taking the time to share your feedback with us. We're glad you enjoyed the warmth of our local staff and the clean pools. We regret any inconvenience and are working to improve areas highlighted. We're glad to hear that you enjoyed your time in Vanuatu overall. We respect your decision to explore different resorts in the future and hope you find the perfect match for your preferences.Thank you again for your valuable feedback.Warm regards,Holiday Inn Team

10/10 Excellent

Santosh

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Five star service on a budget
Well, what can I say… I was blown away by the total experience that Holiday Inn Vanuatu offered… from the time we checked in, to the gala NYE dinner, to every little request through our 7 day stay. Front office Manager Mayank Kothari ensured our family felt all at home and always greeted us with a smile; no request was ever frowned upon and I know some of the requests made were pushing it. Randy was a great host and was seen everywhere in the resort gracing his infectious smile. Chefs Ram, Aaka and Clinton always made it a point to visit us during meals time permitting of course ensuring all our palates were satisfied. Couldn’t not mention Matilda from front office and Tom - who helped out during a late night emergency for their excellent hospitality. Live music most nights was excellent and set the mood for a wonderful evening. The Malenasian and Curry night with the local performers and fire show was outstanding. Although the rooms were a bit dated and breakfast and lunch options could run out especially with longer stays, I wouldn’t hold it against the joint given the amazing mix of local and expats putting up a great show. Gym can be missed, not worth a visit. Spa is great though. All in all, one of the best holidays we have had in a while, thanks to the wonderful staff at Holiday Inn Vanuatu. We will be back soon to relive the wonderful experience we had last week.
Stayed 7 nights in Dec 2023
Response from Holiday Inn Team on Jan 10, 2024
Dear Santosh,Thank you so much for your heartfelt feedback! We're thrilled to hear that your stay at Holiday Inn Vanuatu was such a fantastic experience for you and your family. It's wonderful to know that our team made your time with us memorable, will pass on your compliments to those mentioned and the rest of the team.We appreciate your constructive comments regarding areas for improvement, which we'll certainly take into consideration to enhance our services.Once again, thank you for choosing Holiday Inn Resort and we look forward to welcoming you back again in the near future.Kind regards,Holiday Inn Team

6/10 Okay

Zoe

Stayed 12 nights in Dec 2023
Response from Holiday Inn Team on Jan 9, 2024
Thank you for your rating.

10/10 Excellent

John

Stayed 10 nights in Dec 2023
Response from Holiday Inn Team on Jan 28, 2024
Thank you for your excellent rating.

10/10 Excellent

Kelvin John

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a really good family friendly property. The staff are attentive to detail and very friendly.
Stayed 4 nights in Jan 2024
Response from Holiday Inn Team on Feb 15, 2024
Thank you for your kind words saff. We are glad to know that you enjoyed your stay at Holiday Inn Vanuatu. We hope to welcome you back soon for another delightful stay!Warm Regards

10/10 Excellent

Raghavendar

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Holiday Inn Team on Jan 2, 2024
Thank you very much for your excellent rating, we look forward to the opportunity to host you again in the future.

10/10 Excellent

Joshua Anand

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Customer service has been the best holiday inn could ever provide. Special thanks to Mayank , Bradley , Jane and all staff at the breakfast restaurant. It has been extra pleasure staying at hiday inn vanuatu
Stayed 3 nights in Dec 2023
Response from Holiday Inn Team on Dec 29, 2023
Thank you for your kind words about our customer service; it's wonderful to hear that Mayank, Bradley, Jane, and our breakfast restaurant team made your experience exceptional. We're thrilled to have been a part of making your stay at Holiday Inn Vanuatu an enjoyable one. We hope to welcome you back soon for another delightful stay!Warm Regards,Holiday Inn Team

10/10 Excellent

Carmen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 7 nights in Dec 2023
Response from Holiday Inn Team on Dec 13, 2023
Thank you for your excellent rating!

8/10 Good

Eden

Stayed 3 nights in Dec 2023
Response from Holiday Inn Team on Dec 29, 2023
Thank you for taking the time to share your rating with us. We look forward to welcoming you back soon!Kind regards,Holiday Inn team

2/10 Terrible

Neville

Traveled with partner
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Not much. The dining staff were excellent manager ordinary
Stayed 10 nights in Oct 2023
Response from Siva on Nov 11, 2023
Dear NevilleThank you for choosing to stay with us and your constructive feedback.We will share your review with our team to help improve our services in future.Please do not hesitate to contact us should you plan to return in future.We hope to welcome you back to our shores some point in future.Kind regards

10/10 Excellent

R

Liked: Staff & service
Stayed 2 nights in Nov 2023
Response from Holiday Inn Team on Nov 11, 2023
Thank you for taking the time to rate us on your recent stay at Holiday Inn Resort, and we look forward to welcoming you back again in the future!

8/10 Good

Marty

Traveled with family
Liked: Cleanliness, staff & service, amenities
The resort is still re-establishing all the facilities after the pandemic shutdown but the staff are wondeful, its a nice central position and rooms are clean and comfortable.
Stayed 11 nights in Oct 2023
Response from Siva on Oct 18, 2023
Dear MartyThank you so much for your feedback.We look forward to welcoming you back some point in future

6/10 Okay

Jaime

Liked: Cleanliness, staff & service
Stayed 7 nights in Oct 2023
Response from Maraia Robinson on Nov 4, 2023
Thank you for your rating and choosing to stay at Holiday Inn Resort.

10/10 Excellent

Samuel, Mount Waverley

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
If you're looking for a place to go, this is the place in Port Villa. The staff here will make your journey an memorable one. Highly recommended.
Stayed 8 nights in Aug 2023
Response from Maraia Robinson on Nov 4, 2023
Dear Samuel,Thank you very much for your wonderful feedback and recommendation. We appreciate your kind words about our staff and will pass on your compliments to the team. Looking forward to welcoming you back again in the near future!Warm Regards

6/10 Okay

Kevin

Traveled with family
Liked: Staff & service
The hotel needs a bit of maintenance and a coat of paint but it looks like nothing is being done to address this. Staff are very helpful and very friendly. There's free spotting equipment including kayaks and a sail boat. There is easy access to town but not much to see or do there. Restaurants in town are totally overpriced bordering on ridiculous .
Stayed 9 nights in Aug 2023
Response from Rashmi Tulsiani on Sep 20, 2023
Dear KevinThank you for taking the time to provide us with your feedback. We appreciate your feedback both positive and constructive that you have provided us with. It is through feedback such as your that allows us to focus on our services we need to improve on.I hope you will give us an opportunity to welcome you back to Holiday Inn Resort in the near future. Regards

6/10 Okay

Richard

Liked: Staff & service
Disliked: Cleanliness
Discomfort
Room dampness and poor temperature control and a steady flow of cockroaches made us uncomfortable.knowing what the island has been through led us not to complain but we could not say we were comfortable!
Stayed 7 nights in Aug 2023
Response from Rashmi Tulsiani on Aug 14, 2023
Dear Richard Thank you for your feedback on your recent stay. My apologies that you did not have a comfortable stay with us and we did not meet your expecations.It would have been beneficial for myself and the team if we had known of the issues that you faced during your stay so we could have ensured they were attended to and resolved to your satisfaction. It is through feedback such as yours that allows us to continue to focus on improving our services and we thank you for the same. Regards

6/10 Okay

Loriza

Traveled with group
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
My recent stay at the Holiday Inn was a blend of positive experiences and areas that could benefit from improvement. The staff's friendliness and professionalism stood out, creating a welcoming atmosphere. The outdoor facilities, including the pool and tennis court, kayaks, contributed to a resort-like ambiance. The breakfast selection, especially the omelette station and fresh coconut, added a delightful culinary touch. The staff were amazing! However, there were aspects that needed attention. Housekeeping lacked consistency, with varying supplies of towels and face washers. Breakfast items' freshness fluctuated based on the time of arrival, suggesting a need for better replenishment strategies. Basic dinner options like garlic bread and pizza were disappointing, leading me to explore dining outside. Long-term considerations included an outdated entrance that could benefit from a fresh coat of paint for a more inviting welcome. Bathroom ventilation was totally inadequate, leading to foggy mirrors after showers. The shower curtains did little to prevent water leaking. The outdated room decor and undersized pillow covers detracted from the overall experience, though the rooms were clean. We had to request additional covers so the pillow wasn’t on display. In conclusion, the Holiday Inn offers a mix of positive aspects and areas for improvement. By addressing these issues, it has the potential to enhance the guest experience and elevate its overall quality.
Stayed 7 nights in Jul 2023
Response from Rashmi Tulsiani on Aug 14, 2023
Dear Loriza, Thank you for taking the time to provide us with your feedback. We appreciate teh detailed feedback both positive and constructive that you have provided us with. It is through feedback such as your that allows us to focus on th eservices we need to improve on.I hope you will give us an opportunity to welcome you back to Holiday Inn Resort in the near future. Regards

10/10 Excellent

Marcel

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful resort on the lagoon. Great staff that all make you feel apart of the family. Good food options, big swimming pool and great service all around.
Stayed 11 nights in Jul 2023
Response from Rashmi Tulsiani on Aug 14, 2023
Dear Marcel, Thank you for taking the time to write and rate your stay! We hope that we can welcome you again one day soon. Kind Regards, Rashmi Tulsiani General Manager

10/10 Excellent

Alice

Traveled with group, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful welcome! Everyone is so warm and friendly. Good facilities and great food. We all had a great stay.
Stayed 7 nights in Jul 2023
Response from Rashmi Tulsiani on Aug 14, 2023
Dear Alice, Thank you for taking the time to write and rate your stay! We hope that we can welcome you again one day soon. Kind Regards, Rashmi Tulsiani General Manager

10/10 Excellent

Emma

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely quiet family holiday, all staff were really friendly and helpful. Would certainly visit again
Stayed 9 nights in Jul 2023
Response from Rashmi Tulsiani on Aug 14, 2023
Dear Emma, Thank you for taking the time to write and rate your stay! We hope that we can welcome you again one day soon. Kind Regards, Rashmi Tulsiani General Manager

8/10 Good

Graham

Stayed 7 nights in Jul 2023
Response from Rashmi Tulsiani on Aug 14, 2023
Dear Graham, Thank you for taking the time to rate your stay! We hope that we can welcome you again one day soon. Kind Regards, Rashmi Tulsiani General Manager

8/10 Good

Alice Louise

Traveled with family
Liked: Cleanliness, staff & service
This was our 4th stay at this hotel, the staff and service is exceptional. This was our first time back in about 5 years and I was a bit disappointed to see the hotel looking pretty tired, the rooms are functional but pretty well worn. It’s been a rough few years for Vanuatu though, so it’s all pretty understandable.
Stayed 7 nights in Jul 2023
Response from Rashmi Tulsiani on Aug 14, 2023
Dear deryck, Thank you for taking the time to write and rate your stay! We thank you for your feedback and hope that we can welcome you again one day soon. Kind Regards, Rashmi Tulsiani General Manager

10/10 Excellent

Simon

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Good location of hotel and comfortable beds. However the highlights were the fantastic pool area, excellent food and extremely friendly and helpful staff. We had a fantastic time for 1 week here (2 adults and 2 kids ages 6 and 3). Would happily stay here again.
Stayed 7 nights in Jul 2023
Response from Rashmi Tulsiani on Aug 14, 2023
Dear Simon, Thank you for taking the time to write and rate your stay! We hope that we can welcome you again one day soon. Kind Regards, Rashmi Tulsiani General Manager

10/10 Excellent

deryck

Liked: Cleanliness, staff & service, property conditions & facilities
lovely old place with fab service ideal for families and young people Not so good for oldies like me due to all the stairs but I enjoyed a good holiday there
Stayed 7 nights in Jul 2023
Response from Rashmi Tulsiani on Aug 14, 2023
Dear deryck, Thank you for taking the time to write and rate your stay! We hope that we can welcome you again one day soon. Kind Regards, Rashmi Tulsiani General Manager

10/10 Excellent

Colin

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The Holiday Inn is an older resort, by some standards, but it is clean, comfortable, quiet and it”s food is fresh and delicious. One of the best parts of the resort is that it HAS THE MOST AMAZING STAFF. They are soooo friendly and helpful. My family of 5 (with 3 young adult children) couldn’t have been looked after better.
Stayed 9 nights in Jun 2023
Response from Rashmi Tulsiani on Jul 27, 2023
Dear Colin Thank you for choosing Holiday Inn and for taking the time to provide feedback about your experience at Holiday Inn VANUATU. I hope you will give us an opportunity to welcome you back to Holiday Inn Resort in he near future. RegardsRashmi Tulsiani General Manager

10/10 Excellent

Penelope

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Our family of 4 (two older teens and two adults) loved our stay at the Holiday Inn. Yes, IHG needs to spend some money to bring some of the infrastructure up to scratch but it's perfect understandable given the impact of COVID and the cyclones. Most importantly the staff and management at this hotel are amazing! The amenities are great (just a little tired) with a choice of 2 pools and fun activities, the restaurant and the bar as well as well maintained gardens. The food was very good - great quality and range of things on offer in a lovely setting. The staff are beautiful; friendly, funny, kind. We were extremely impressed with management too - nothing was too much trouble. They do a lot to change things up and keep it interesting for guests with special nights and entertainment. The kids were impressed with the WIFI.
Stayed 3 nights in Jul 2023
Response from Rashmi Tulsiani on Jul 27, 2023
Dear PenelopeThank you for choosing Holiday Inn and for taking the time to provide feedback about your experience at Holiday Inn VANUATU. I hope you will give us an opportunity to welcome you back to Holiday Inn Resort in he near future. SincerelyRashmi Tulsiani General Manager

8/10 Good

Bill

Stayed 4 nights in Jun 2023
Response from Rashmi Tulsiani on Jul 27, 2023
Dear Bill Thank you for taking the time to write and rating your stay! We hope that we can welcome you again one day soon. Kind RegardsRashmi Tulsiani General Manager

10/10 Excellent

Kyung Yun

Stayed 2 nights in Jun 2023
Response from Rashmi Tulsiani on Aug 14, 2023
Dear Kyung Yun, Thank you for taking the time to rate your stay! We hope that we can welcome you again one day soon. Kind Regards Rashmi Tulsiani General Manager

10/10 Excellent

sally

Stayed 7 nights in Jun 2023
Response from Rashmi Tulsiani on Aug 14, 2023
Dear sally, Thank you for taking the time to rate your stay! We hope that we can welcome you again one day soon. Kind Regards Rashmi Tulsiani General Manager

10/10 Excellent

Neil

Stayed 8 nights in May 2023

6/10 Okay

Leah

Traveled with partner
Liked: Staff & service
Disliked: Property conditions & facilities
Definitely stay in Vanuatu at the Holiday Inn, but maybe don't stay here just yet. In the room/resort there is no compendium, map or information about facilities in the resort so we wandered around and found things ourselves. The activities list in the activities hut looks to be from pre-covid times as we haven't seen any of those activities happening whilst we've been here. On rainy days we borrowed board games from the kids club for something to do. Our other travel company didn't tell us that you can't swim in the lagoon as its riddled with E Coli and unsafe to do so until at least 2026 but both pools are still functioning and clean. The kids pool is so much fun for the littlies and has been cleaned whilst weve stayed. You have to bring plenty of sunscreen as the pools do not have much shade and the sun in Vanuatu bites hard. Resort breakfast is good with the egg/omelette station and barista coffees the real stand outs. Breakfast staff are absolutely lovely and welcoming, as is Helen at reception. Dinner food is okay, similar to a pub menu in Australia and no signs of local cuisine unless you attend the Melanesian feast night (Tuesday) with cultural dance and song (food is fantastic but entertainment does tend to drag on). The curry buffet and fire show (Thursday) has fantastic tasty food and the show is great for the family.There's been some people visiting from Holiday Inn corporate this week and we've seen more cleaning and organising from the staff than ever.
Stayed 1 night in Feb 2023

8/10 Good

Suzanne

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were always happy, polite and friendly. The amenities were clean and comfortable. The new hotel manager is working towards updating and improving the resort which has been like the country affect by the Covid pandemic. Thoroughly enjoyed our stay and recommend this resort
Stayed 8 nights in Jan 2023
Response from Rashmi Tulsiani on Feb 1, 2023
Dear Suzanne, Thank you for taking the time to write and rating your stay! We hope that we can welcome you again one day soon. Kind RegardsRashmi Tulsiani General Manager

6/10 Okay

Nihan

Traveled with family and small children
Liked: Cleanliness, staff & service
Friendly staff. Food wasn't great and expensive. Rooms are ok.
Stayed 9 nights in Jan 2023

10/10 Excellent

Michelle

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were very friendly, available and helpful. The accommodation was very comfortable. The use of kayaks and boats was fun.
Response from Rashmi Tulsiani on Jan 19, 2023
Dear Michelle, Thank you for rating your stay and your positive feedback about our staff .We hope that we can welcome you again one day soon. Kind RegardsRashmi Tulsiani General Manager

6/10 Okay

Aimee Camille

Traveled with family and small children
Disliked: Cleanliness
The rooms are dirty. Towels and Bedsheets stained. Floor always feels gritty. Staff are not always bothered to help you when needed. Area around the holiday inn was beautiful. Food at hotel was average.
Response from Rashmi Tulsiani on Jan 9, 2023
Dear Aimee CamilleThank you for your feedback. on your recent stay. My apologies that your room was not up to standard, it is through feedback such as yours which allows us to continue to focus on improving our services.RegardsRashmi TulsianiGeneral Manager

6/10 Okay

Duro

Traveled with family and small children, Traveled with group
Liked: Cleanliness, staff & service
Old but nice hotel. Needs bit of work. Food was great, crew too. You can’t swim in lagoon because is infected with some bacteria. Pool is very good. Be ready for long time orders preparing,but that’s on whole island. Prices are too high for food and drinks. Use local drivers for island trips. All tours companies are overpriced. Money change you can do in the city. High percentage for credit cards payments .
Response from Rashmi Tulsiani on Jan 9, 2023
Dear Duro Thank you for taking the time to share your review following your recent stay.After two years of closure we are slowly bringing the resort back to Pre-Covid days, and we appreciate your feedback as it allows us to focus on the areas we need to improve.RegardsRashmi TulsianiGeneral Manager

10/10 Excellent

Reza

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed at bungalows and loved the room, balcony and view to the breathtaking lagoon. Staff are amazing and very helpful. There are lots of families with kids in the main building and lobby which was my only problem. I would say this place is ideal for families, rather than couples or solo travellers
Response from Rashmi Tulsiani on Jan 9, 2023
Dear Reza, Thank you for taking the time to write and rating your stay! We hope that we can welcome you again one day soon. Kind RegardsRashmi Tulsiani General Manager

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place to stay
Great stays for family with young kids Great facilities and good value all round
Stayed 4 nights in Nov 2022
Response from Rashmi Tulsiani on Dec 17, 2022
Dear Anonymous, Thank you for taking the time to write and rating your stay! We hope that we can welcome you again one day soon. Kind RegardsRashmi Tulsiani General Manager

6/10 Okay

Gregory

Traveled with family
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
The staff were all very friendly and courteous.The Resort was clean but there were a number of things that weren't working or needed repairs.I feel that they weren't prepared after COVID lockdown to receive guests as some staff didn't know what to do.The lagoon and golf course which are special to the property unfortunately both could not be used.There were quite a few guests commented about no shuttle service even though the Resort has 3 minivans available.
Stayed 7 nights in Nov 2022
Response from Rashmi Tulsiani on Dec 17, 2022
Dear GregoryThank you for rating your stay and your positive feedback about our staff. With the hotel being closed for over two years we definitely are faced with challenge around property maintenance and very new staff, who are still undergoing training.We are hoping to bring the golf course back into operation sometime next year, however with the lagoon closure,it is per the government directive and very disappointing for both guests and businesses around the lagoon.In relation to shuttle service, the hotel only has one van , the other vans are operated by Taxi Association and stationed at the hotel per the Taxi Association schedule. We do not run shuttle service as this is the core business of small business owners and taxi association.Please do not hesitate to contact me directly on Rashmi.Tulsiani@ihg.comKind Regards Rashmi Tulsiani General Manager

10/10 Excellent

Mats

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful surroundings, nice lobby-area, very good room, nice personell.
Response from Rashmi Tulsiani on Nov 19, 2022
Dear Mats, Thank you for taking the time to write and rating your stay! We hope that we can welcome you again one day soon. Kind RegardsRashmi Tulsiani General Manager

10/10 Excellent

JULIE

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
it was so nice to finally get back to Vanuatu! the staff were fantastic and very welcoming. cocktails were great and the coffee was amazing. just what we needed to escape the cold of Sydney and relax!
Stayed 5 nights in Oct 2022
Response from Rashmi Tulsiani on Nov 19, 2022
Dear JULIE, Thank you for rating your stay and your lovely feedback. We are glad that you enjoyed your stay with us.We hope that we can welcome you again one day soon.Kind RegardsRashmi Tulsiani General Manager