The staff was very accommodating and helpful to us. However, we didn’t know when we made the reservations that a “motel” in Taiwan is usually an indicator for discreet encounters. My wife and I were traveling with our 20 year-old son and found the initial room to be very uncomfortable in terms of the “personality” of the room. They were very nice to change rooms twice for us in order to help us feel more comfortable. Just saying, buyer beware. The regular hotel side of the property was very nice and accommodated our needs well.