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Reviews of Grand Diamond Hotel Suites Trinidad

3 out of 5
Grand Diamond Hotel Suites Trinidad
LP 12 Golden Grove Road, Piarco, Trinidad

Reviews

8.8

Excellent

Rating 10 - Excellent. 369 out of 608 reviews" "
Rating 8 - Good. 167 out of 608 reviews" "
Rating 6 - Okay. 34 out of 608 reviews" "
Rating 4 - Poor. 14 out of 608 reviews" "
Rating 2 - Terrible. 24 out of 608 reviews" "

9.2/10

Cleanliness

9.4/10

Staff & service

8.4/10

Amenities

8.8/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Shane

Liked: Cleanliness, staff & service, property conditions & facilities
A very reliable and convenient place to stay near the airport. The staff is warm and welcoming.
Stayed 1 night in May 2024
Response from Mike on May 27, 2024
Hi thank you mike

10/10 Excellent

Patricia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Mike on May 23, 2024
Hi thank you mike

10/10 Excellent

Tim

Business traveler, Traveled with partner
Liked: Amenities, property conditions & facilities
Review to help others understand the Hotel and star ratings. I read a lot of reviews and I hope I can provide a little clarity. We stayed overnight simply to catch a flight the next day. When we landed and cleared customs there was a gentleman in a white shirt as soon as you exit who asks if you want a taxi. Tell the gentleman you are staying at the “Grand Diamond Hotel” he will walk you outside and get you your complimentary taxi. It’s about a 5 minute drive to Hotel. When we arrived the manager was at the front desk waiting for us. (We arrived at 1am) and he paid the Taxi. All the staff was very friendly, the rooms are perfectly fine, spacious, good beds, fridge with bottled water and a nice shower. The manager asked when we wanted to check out as they said there was flexibility, they arranged taxi back to airport the next day complimentary. We were here for a quick stay but this is an excellent option if you are wanting to stay close to the airport. No concerns at all with safety, overall excellent experience.
Stayed 1 night in May 2024
Response from Mike on May 19, 2024
Hi you have post a detailed review and thank you for noticing that we take pride in our little hotel to provide a good service mike

10/10 Excellent

Francis

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The restaurant food was great. This was my second stay and the food and service were good both times. I would definitely recommend this hotel if you want to be near the airport.
Stayed 1 night in May 2024
Response from Mike on May 16, 2024
Hi thank you for kind review mike

6/10 Okay

Shan

Disliked: Property conditions & facilities
There were tiny ant like bugs all over the room, the base boards were filthy...had to take meds in irder to sleep
Stayed 1 night in May 2024
Response from Mike on May 16, 2024
Hi well noted thank u mike

10/10 Excellent

Stevie G

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in May 2024
Response from mike on May 11, 2024
hi thank you mike

6/10 Okay

Momeena

Stayed 2 nights in Apr 2024
Response from mike on May 11, 2024
hi thank mike

8/10 Good

Simone

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The owner took us to the airport at no charge at 6:00 AM. The owner changed our room when aircon leaked. Huge effort was made on cleanliness & service. Rooms were large as were beds. The hotel was booked for airport convenience and it meets that. Rooms had external doors & wall which I didn’t like as the country has a poor safety reputation. There was a restaurant on site which was good as we mightn’t have had a meal otherwise as walking at night isn’t recommended & we were on a very short trip to see hummingbirds.
Stayed 1 night in Apr 2024
Response from Mike on Apr 23, 2024
Hi thank you mike

10/10 Excellent

Leona

Stayed 4 nights in Apr 2024
Response from Mike on May 16, 2024
Hi thank you mike

10/10 Excellent

KATHLEEN, SCARBOROUGH

Liked: Cleanliness, staff & service, property conditions & facilities
Nice quiet hotel. Very friendly staff. Not a lot of parking on the property however for those driving. Room was clean. One thing I would like to see is shower gel rather than a bar of soap in the shower.
Stayed 1 night in Apr 2024
Response from Mike on Apr 14, 2024
Hi thank you for your review Mike we will looking to your request

6/10 Okay

Andre

Traveled with partner
It is very basic ,should have shampoo and conditioner and bars of soap available
Stayed 1 night in Apr 2024
Response from Mike on Apr 18, 2024
Hi it does have all amenities. Thanks mike

10/10 Excellent

Clifton

Liked: Cleanliness, staff & service, property conditions & facilities
Great spot. Very convenient. Staff are super friendly. Clean, large rooms. Would definitely recommend.
Stayed 4 nights in Apr 2024
Response from Mike on Apr 10, 2024
Hi thank you mike

10/10 Excellent

Leona

Stayed 1 night in Apr 2024
Response from MIKE on May 11, 2024
hi thank you mike

10/10 Excellent

clive

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Cherry was a great
Stayed 1 night in Apr 2024
Response from MIKE on Apr 9, 2024
HI THANK YOU MIKE

10/10 Excellent

Lialys

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Mike on Apr 1, 2024
Hi thank you mike

10/10 Excellent

SuWana

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Checkin easy and fast
Stayed 1 night in Mar 2024
Response from Mike on Mar 28, 2024
Hi thank you mike

10/10 Excellent

KATHLEEN, SCARBOROUGH

Liked: Cleanliness, staff & service, property conditions & facilities
While they had transportation from the airport…my son picked me up and took me to the hotel so we could fiend some time together as we hadn’t seen each other in person for some months. Because of an injury to my leg, I have to use a cane and they expedited check in and helped me with my luggage to the room. There was an elevator which was great. Room was clean. D
Stayed 1 night in Mar 2024
Response from Mike on Mar 27, 2024
Hi it was a pleasure having you thanks from our team mike

8/10 Good

ANA

Traveled with family
Liked: Cleanliness, staff & service
The location and distance from the airport is good. The customer serviceis excellent. Wonderful friendly and professional staff. Extremely helpful. I did not like that there were no phones or means to communicate withe front desk in the room. My phone did not have service while I wss in the country and a phone or intercom for the front desk would be nice. and I could not control the temperature in the room. Very good rooftop dining. Small hotel no walking trails etc. Good overall
Stayed 1 night in Mar 2024
Response from MIKE on Mar 27, 2024
HI THANK YOU WE DO HAVE ECO PARK 5 MIN WALKING TRAIL

6/10 Okay

Kimisha

Business traveler
Liked: Staff & service
This is my second time staying and it wasn’t as good as the first. The new sheets were dirty and there were running ants. This interrupted my sleep as I had to clean it and the toilet seat wanted cleaning as well. However, the host was very welcoming and accommodated. I would still recommend this hotel because I think it is great location and service however, I highly suggest they pay special attention when cleaning.
Stayed 1 night in Mar 2024
Response from Mike on Mar 22, 2024
Hi we will look in to why this occurred thank you mike

8/10 Good

Earl

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a nice stay. Afforable. The room smelt a bit musty. Overall everything was great, and a safe place to stay.
Stayed 1 night in Mar 2024
Response from Mike on Mar 16, 2024
Hi thank you .Mike

8/10 Good

Kimisha

Liked: Cleanliness, staff & service
Great stay i would return again!
Stayed 1 night in Feb 2024
Response from mike on Mar 11, 2024
hi thank you mike

2/10 Terrible

Rajcoomar

Stayed 1 night in Feb 2024
Response from MIKE on Mar 2, 2024
hi how come you are allow to make a review when you didt show

8/10 Good

Kenyetta

Liked: Cleanliness, staff & service
It’s very far from everything. But over all. I enjoyed my time here
Stayed 5 nights in Feb 2024
Response from mike on Feb 18, 2024
hi thank you mike

10/10 Excellent

Ontaeia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My stay was excellent and the staff was very helpful and accommodating. I would recommend this place to everyone.
Stayed 5 nights in Feb 2024
Response from Mike on Feb 15, 2024
Hi thank you mike

6/10 Okay

Pamela

Stayed 1 night in Jan 2024
Response from Mike on Feb 14, 2024
Hi thank you mike

8/10 Good

Thomas

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place for overnight…staff friendly and efficient…rooms modern and clean…excellent Chinese/Thai restaurant on top floor..great food! Free shuttle to the airport at 5am!!’
Stayed 1 night in Feb 2024
Response from Mike on Feb 9, 2024
Hi thank you mike

8/10 Good

Yomashei Momeka

Liked: Staff & service
Thanks
Stayed 2 nights in Feb 2024
Response from Mike on Feb 14, 2024
Hi thank you mike

8/10 Good

Rusheen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The distance from the airport was great and also the free shuttle service .
Stayed 1 night in Feb 2024
Response from Make on Feb 6, 2024
Hivthank you mike

10/10 Excellent

kurtia

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a extremely nice place loved it
Stayed 1 night in Feb 2024
Response from Mike on Feb 3, 2024
Hi thank you mike

6/10 Okay

June

Liked: Cleanliness, staff & service
Disliked: Amenities
Well coordinated shuttle to and from airport. Restaurant only serves Thai and Indian (Siuth Asian) dishes but nice restaurant. Nothing to do otherwise. No view. Busy road . Shirt walk to grocery. Good for one night stopover.
Stayed 1 night in Feb 2024
Response from Mike on Feb 3, 2024
Hi thank you mike

6/10 Okay

Carlene

Liked: Staff & service
Stayed 1 night in Feb 2024
Response from Mike on Feb 3, 2024
Hi thank you mike

10/10 Excellent

jai

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
good hotel for the price having shuttle service included
Stayed 2 nights in Jan 2024
Response from Mike on Jan 24, 2024
Hi thank you mike

10/10 Excellent

MEERA

Stayed 4 nights in Jan 2024
Response from Mike on Jan 15, 2024
Hi thank you mike

10/10 Excellent

Anant

Liked: Cleanliness, staff & service, property conditions & facilities
We arrived very late at night at Piarco International Airport and I had contacted the hotel before about transportation The arrangements that the hotel provided worked very well and we felt safe. At the hotel, a night staff member welcomed us and showed us to our room. The room was spacious and clean with all the basic amenities. Breakfast, next morning, had ample choices and we were served delicious local vegetarian dishes. The chef was friendly and ensured that we were satisfied with the service. This is a family owned hotel and we appreciated also meeting the owner and learning about the history of hotel and his personal journey. On the whole, very nice place, close to the airport, for an overnight stay.
Stayed 1 night in Jan 2024
Response from Mike on Jan 14, 2024
Hi thank you for your kind review Mike

10/10 Excellent

Stephen

Stayed 1 night in Jan 2024
Response from Mike on Feb 3, 2024
Hi thank you mike

6/10 Okay

Ben

Stayed 1 night in Jan 2024
Response from Mike on Jan 10, 2024
Hi thank you mike

6/10 Okay

Lechoi

Stayed 1 night in Jan 2024
Response from Mike on Feb 3, 2024
Hi thank you mike

10/10 Excellent

Wendell, MARIETTA

Stayed 1 night in Jan 2024
Response from Mike on Jan 10, 2024
Hi thank you mike

10/10 Excellent

Sara

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect hotel if you need somewhere close to the airport. I arrived late at night and was leaving early the next morning. Only 5 minutes to the airport. Very convenient location. Have stayed in this hotel many times and will continue to do so in the future.
Stayed 1 night in Dec 2023
Response from Mike on Jan 24, 2024
Hi thank you mike

10/10 Excellent

Mariah

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Grand Diamond hotel is a lovely place to stay.
Stayed 1 night in Dec 2023
Response from Make on Dec 24, 2023
Hi thank you mike

8/10 Good

Shane

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I had a comfortable stay and the staff was friendly.
Stayed 1 night in Dec 2023
Response from Mike on Dec 23, 2023
Hi thank you mike

10/10 Excellent

David, Victoria

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Mike on Dec 23, 2023
Hi thank you mike

10/10 Excellent

Osvaldo Miguel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Buen descanso
Stayed 1 night in Dec 2023
Response from Mike on Dec 20, 2023
Hi thank you mike

8/10 Good

Mark

Liked: Cleanliness, staff & service, property conditions & facilities
Staff is amazing! Couldn't ask for more .
Stayed 1 night in Dec 2023
Response from Mike on Dec 16, 2023
Hi thank you mike

8/10 Good

Susan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My room was clean and comfortable, with a cosy, light duvet on the bed. It was lacking in ambience due to no artwork or anything on the walls. The people I interacted with were super helpful. The main attraction for me was the free and easy transportation to and from the airport in the wee hours of the morning. I highly recommend this hotel
Stayed 1 night in Dec 2023
Response from Mike on Dec 16, 2023
Hi thank you mike

10/10 Excellent

EDUARDO

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I had an amazing staycation!
Stayed 1 night in Nov 2023
Response from Mike on Dec 16, 2023
Hi thank you mike

10/10 Excellent

Susan

Liked: Cleanliness
Stayed 1 night in Nov 2023
Response from Mike on Dec 16, 2023
Hi thank you mike

8/10 Good

Jason

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Hotel was clean and the service was efficient and prompt.
Stayed 1 night in Oct 2023
Response from MIKE on Nov 4, 2023
HI THANK YOU MIKE

10/10 Excellent

Martin

Stayed 1 night in Oct 2023
Response from Mike on Oct 29, 2023
Hi thank you mike

2/10 Terrible

Eshwar

Liked: Cleanliness
The property is on the main road the rooms are not sound proof, good luck having a good night sleep, the Thai / Indian restaurant was the best
Stayed 2 nights in Oct 2023
Response from Mike on Oct 25, 2023
Hi thank you mike