I impressed when arriving to Phu Quoc airport early morning, and Nam Nghi shuttle was already waiting to pick me up. It's long drive to the resort, but the driver was very helpful to give the overview information of the island and the resort. Check in was flexible with helpful staff. Breakfast buffet was also delicious with no extra charge :-) since it's included in the room rate. The shuttle bus is also scheduled twice daily (am and pm) to the town/market, but I wish whether it could extend more daily bus services. The resort also has its small place called Rock Bar island where you can swim, enjoy sunset and have cocktails with friends and/or families.
The facility is very clean and nice view from the rooms and/or swimming pool. I notice that there's ice cream service at the swimming pool but I didn't get it :-( even thought lady staff saw us! I'm not sure whether it requires to pre-order or/and only for foreigners but I didn't asked anyhow. Resort also has its own restaurant but it's pricey and not too many options. I talked to the guest from Netherlands, and his opinion is same as I am.
Overall, i'm very pleased with Nam Nghi staff, services/facility and would give a 5/5 to the resort regardless some negatives above. For sure, I definitely will return to the resort for my next trip.