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Reviews of Scandic Oulu Station

3.5 out of 5
Scandic Oulu Station
Kajaaninkatu 17, Oulu

Reviews

8.0

Very Good

Rating 10 - Excellent. 214 out of 1001 reviews" "
Rating 8 - Good. 572 out of 1001 reviews" "
Rating 6 - Okay. 166 out of 1001 reviews" "
Rating 4 - Poor. 38 out of 1001 reviews" "
Rating 2 - Terrible. 11 out of 1001 reviews" "

8.4/10

Cleanliness

8.6/10

Staff & service

7.6/10

Amenities

7.8/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

8/10 Good

Marilyn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good service; mixed review
The front desk was extremely helpful to us...we were having problems with our phone's gps in finland. They did all they could to help us adjust. My one reservation is that this hotel does not allow guests to use the HDMI connection to watch their own programming (the only Scandic that did this) and offer no explanation. Also, although there is plenty of light weight English speaking programming, there is no English speaking NEWS. No explanation offered. Good restaurant on premises. Good location for train.
Stayed 1 night in Jan 2024
Response from Jasmin on Feb 3, 2024
Dear Marilyn,thank you for your feedback and stay in our hotel. We are pleased to hear that despite the difficulties our staff was helpful. It is true that at the moment it is not possible to connect own devices with HDMI. Thank you for your feedback regarding to it and we hope that this changes in the future. Welcome back again!Kind regards,Jasmin/Scandic Oulu Station

10/10 Excellent

Abigail

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay, good breakfast, comfortable room
Stayed 3 nights in Aug 2023
Response from Jasmin on Aug 27, 2023
Dear Abigail,thank you for your great review and stay in our hotel. We are so pleased that you enjoyed our breakfast and comfortable rooms. We welcome you warmly back again. Have a nice autumn!Kind regards,Jasmin/Scandic Oulu Station

10/10 Excellent

Johanna

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2023
Response from Jasmin on Jul 17, 2023
Hei Johanna,loistavaa nähdä, että vierailunne sujui kuten pitikin. Kiitoksia vierailustanne ja palautteestanne!Ystävällisin terveisin,Jasmin/Scandic Oulu Station

10/10 Excellent

Paul

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2022
Response from Anu on Aug 1, 2022
Dear Paul, Thank you for your Feedback and your stay in Scandic Oulu Station. We hope to see you soon again! Kind regards, Anu/ Scandic Oulu Station

8/10 Good

Simo

Stayed 1 night in Jul 2022
Response from Anu on Aug 1, 2022
Dear Simo, Thank you for your Feedback and your stay with us. We hope to see you soon again! Kind regards, Anu/ Scandic Oulu Station

10/10 Excellent

Jaana

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This Scandic hotel is very nice, great facility including sauna and pool. Staff is outstanding! Great breakfast with lots of choices
Stayed 3 nights in Jun 2022
Response from Anu on Aug 1, 2022
Dear Jaana, Thank you for your Feedback and your stay with us! Nice to hear that our Staff is outstanding :) We wish to see you soon again! Kind regards, Anu/ Scandic Oulu Station

8/10 Good

Kaj

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2021
Response from Anu on Jan 19, 2022
Hei Kaj, Kiitos palautteestanne ja vierailustanne hotelliimme. Mukavaa kuulla, että olette viihtyneet meillä. Lämpimästi tervetuloa uudelleen! Ystävällisin terveisin, Anu Scandic Oulu Station

8/10 Good

Jan

Liked: Staff & service, property conditions & facilities, room comfort
Quick getaway
Nice, overloaded staff.
Stayed 2 nights in Nov 2021
Response from Anu on Jan 19, 2022
Dear Jan, Thank you for your Feedback, and your stay in our hotel. Nice to see that you have liked our staff. We wish to see you soon again. Kind regards, Anu/ Scandic Oulu Station

4/10 Poor

Omer

Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Sep 2021
Response from Anu on Oct 26, 2021
Hei Omer, Kiitos palautteestanne ja vierailustanne hotelliimme. Toivottavasti voimme palvella teitä paremmin tulevaisuudessa. Mukavaa talven odotusta! Ystävällisin terveisin, Anu/ Scandic Oulu Station

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable stay with the kids. Pool and sauna downstairs were great!
Stayed 2 nights in Aug 2021
Response from Hanna, Front Office Duty Manager on Aug 30, 2021
Hi, Thank you for your feedback. Good to hear that you have enjoyed your stay with us. I wish you lovely Autumn and welcome again! Best regards

4/10 Poor

Jarmo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jul 2021

10/10 Excellent

Jussi

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2021
Response from Hanna, vastaanoton vuoropäällikkö on Jul 28, 2021
Hei Jussi, Kiitos paljon palautteestasi ja vierailustasi meillä. On hienoa kuulla, että olet viihtynyt meillä hyvin. Aurinkoista kesän jatkoa ja lämpimästi tervetuloa meille uudelleen! Ystävällisin terveisin

10/10 Excellent

Scandic, Oulu

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Right by the city center and a few blocks from main railway station. Great breakfast buffet. Great sauna and pool.
Stayed 1 night in Nov 2020
Response from Hanna, Front Office Duty Manager on Dec 1, 2020
Hi, Thank you for staying with us and your feedback. It looks like you have had a nice stay in our hotel. We hope to see you soon! Best regards

8/10 Good

Markku

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2020
Response from Kimmo, vastaanotto on Nov 5, 2020
Hei Markku, kiitos että olit vieraanamme ja annoit palautteesi! Mukavaa alkavaa talvea ja tervetuloa kyläilemaan uudemman kerran!

8/10 Good

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2020
Response from Kimmo, vastaanotto on Aug 11, 2020
Hei, kiitos vierailustasi ja palautteestasi! Tervetuloa uudelleen ja mukavaa loppukesää!

8/10 Good

Dermot

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2020
Response from Kimmo, Front Office on Aug 10, 2020
Hi Dermot, thank you for your stay and your review! Please visit us again whenever you happen to be in Oulu!

8/10 Good

Miikka

Traveled with group
Liked: Cleanliness, staff & service, room comfort
Neat and tidy but with that “nursing home feeling”
Renovated some time ago, the architecture of the hotel still reminded me of a nursing home or something like that. Everything was near and tidy, however, so no complaints whatsoever. Due to COVID-19, the hotel had made a healthy and tasteful breakfast available in a take-away bag, which was good time-saver and got us on the road faster.
Stayed 1 night in Apr 2020
Response from Hanna / Hotel Manager on May 14, 2020
Hi there Miikka, thank you for your visit and your review. Nice to hear that overall your visit was pleasant, even if we cannot serve our regular breakfast at the moment. Have a nice upcoming summer and you are most welcome to visit us again!

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Brilliant location both for the railway station and the sights. The standard rooms are on the smaller side but otherwise no complaints at all. The swimming pool was exactly the right temperature - not like a bath! Great choice at breakfast even though the hotel was very quiet because of the Coronavirus.
Stayed 3 nights in Mar 2020
Response from Hanna / Hotel Manager on Mar 24, 2020
Hi, and thank you for your valuable feedback. Specially, when times are tough, we appreciate our guests feedbacks. Glad you hear you were pleased with your visit. when things get back to normal, please visit us again. Best regards from Scandic Oulu Station staff!

6/10 Okay

Verified traveler

Traveled with family
Disliked: Staff & service, property conditions & facilities, room comfort
Don't.
Industrial accommodation, internet is a disgrace.
Stayed 1 night in Jan 2020
Response from Virva on Feb 4, 2020
Hi, Thank you for your feedback. I´m so sorry that our internet access not work very well and our hotel has not fulfilled expectations. We hope to see you again! Best regards, Virva Scandic Oulu Station

8/10 Good

Verified traveler

Liked: Cleanliness
Stayed 2 nights in Dec 2019
Response from Hanna / Hotel Manager on Dec 23, 2019
Hei, kiitos vierailustasi ja arviostasi. Toivottavasti vierailu sujui mukavasti ja olit tyytyväinen oleskeluusi. Mukavaa joulua ja lämpimästi tervetuloa uudelleen! Parhain terveisin, Hanna

8/10 Good

CatherineKhor

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Would prefer better amenities in the washroom eg more toiletries, tissues
Stayed 2 nights in Sep 2019
Response from Hanna / Hotel Manager on Sep 18, 2019
Dear Catharine, thank you for your review. Our environmental policy is not supporting individually packed toiletries. If you wish for something we do not have at the bathroom, we have quite good selection of toiletries in our lobby shop. Thank you for your review and your visit. Have a nice fall time! Best Regards, Hanna

10/10 Excellent

Jukka

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2019
Response from Essi, vastaanotto on Oct 6, 2019
Hei Jukka! Kiitos jättämästäsi 10/10 arvostelusta, oikein mukava kuulla että vierailu on sujunut hyvin! Mukavaa syksyä ja tervetuloa uudestaankin.

10/10 Excellent

Trevor

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2019
Response from Hanna / Hotel Manager on Aug 16, 2019
Hi there Trevor, thank you for staying with us and for sharing this great review! We highly appreciate that! You are most welcome to visit us again! Best Regards, Hanna

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2019
Response from Essi, reception on Jul 23, 2019
Hi Anonymous! Thank you for your 10/10 review. Good to hear that your stay with us was good! Welcome again!

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location is excellent, within walking distance from the railway station and the shopping district.
Stayed 2 nights in Jun 2019
Response from Essi, reception on Jun 26, 2019
Hi! Thank you for your review. Good to see that you enjoyed your stay with us. Welcome again!

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Jun 2019
Response from Essi, reception on Jun 10, 2019
Hi Anonymous! Thank you very much for your 5 star review. Good to hear that your stay with us went well. Welcome again!

8/10 Good

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Clean with good facilities e.g. sauna and swimming pool
Stayed 4 nights in May 2019
Response from Essi, reception on Jun 1, 2019
Hi Anonymous! Thank you for your visit and this review. Good to hear that you enjoyed your stay with us. Welcome again!

8/10 Good

Chris, Glossop

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Great location with good range of facilities. Excellent breakfast service, just a shame sauna not available all day
Stayed 1 night in May 2019
Response from Essi, reception on May 12, 2019
Hi Chris! Thank you for your visit and your review. It is nice to hear that your stay with us went well and you especially enjoyed our breakfast buffet. After all, it's said to be the most important meal of the day. I hope you'll visit us again soon!

8/10 Good

VINCENT

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Mar 2019
Response from Virva / Front Office Shift Leader on Mar 21, 2019
Thanks for staying with us. We appreciate your feedback!

8/10 Good

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2019
Response from Virva / Front Office Shift Leader on Mar 11, 2019
Thanks for staying with us. We appreciate your feedback!

8/10 Good

Gediminas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2019
Response from Virva / Front Office Shift Leader on Mar 11, 2019
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2019
Response from Hanna / Hotel Manager on Feb 9, 2019
Kiitos kivasta arviostasi. Lämpimästi tervetuloa uudelleen ja mukavaa lähestyvää kevättä! Ystävällisin terveisin, Hanna

8/10 Good

Mariel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2019
Response from Hanna / Hotel Manager on Jan 15, 2019
Hei Mariel, thank you for your visit to Scandic Oulu Station and your review. We highly appreciate it. Hopefully your trip to Oulu was pleasant. You are more than welcome to visit us again! All the best, Hanna

6/10 Okay

Johnny, Kbh

Liked: Cleanliness, staff & service
Central hotel for business
Was ok
Stayed 1 night in Nov 2018
Response from Hanna / Hotel Manager on Jan 15, 2019
hi Johnny, Thank you for your review. Hopefully you will visit us again and maybe next time we can perform better than 6. Have a great new year! Best wishes, Hanna

8/10 Good

Verified traveler

Stayed 2 nights in Oct 2018

8/10 Good

Valery

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2018

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was a nice normal hotel. Nothing great or bad. The price was a bit higher than expected for Oulu but so were the other hotels.
Response from Mimmi Leinonen, Shift manager on Apr 9, 2018
Hello, Thank you for your visit in our hotel and taking time to write us a review. I'm happy to hear that everything was okay during your visit. The room price varies by room availability of the city. That's why the price can be high difference between days. Thank you for your feedback and welcome to our guest again!

8/10 Good

Verified traveler

Liked: Cleanliness, property conditions & facilities, room comfort
Winter road trip
We arrived to hotel late after long drive. First we got wrong info about parking but then they solved that too. Room was basic, but nice one, good condition and bed was comfortable. Hotel restaurant was expensive and nothing special not recommended if your can go somewhere else. Service on restaurant wasn’t that good either, would be good speak English if on table is different language speakers, and English is language what they speaks together. But breakfast was good on restaurant but not for lunch or for dinner.
Stayed 1 night in Jan 2018
Response from Mimmi Leinonen, Shift Manager Cumulus City Oulu on Feb 16, 2018
Hello First of all, thank you very much for your recent stay at the Cumulus City Hotel and taking the time to write your comments. I'm so pleased you enjoyed our breakfast and I hope that you have had relaxing visit. We appreciate your comments and will share these with our team so that we can continue to improve our services. We all hope that should your travel plans bring you back to our area, you will give our hotel another try. Sincerely,

10/10 Excellent

Helena

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Both the reception and the restaurant Huviretki at Cumulus Hotel has wonferful staff, so attentive, helpful and naturally kind people who really care.
Stayed 1 night in Dec 2017
Response from Mimmi Leinonen on Dec 25, 2017
Dear Helena, Thank you for your visit. Thank you also for this review, we appreciate it. We so glad to hear that you enjoyed your stay here with us! See you next time, you are warmly welcome! Best regards, Milla Holtinkoski, Reception

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Happy time spent in three days with the staff amenities and comfortable room.
Stayed 4 nights in Nov 2017
Response from Milla on Dec 25, 2017
Hi, Thank you for your visit! Thank you also for this review. You are warmly welcome again! Best regards, Milla Holtinkoski, Reception

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, room comfort
Everything went well. It was really great that you could do check-in earlier for free. Room was really nice, just a bit small. Breakfast was really good but the place was a bit old-fashioned and "dark".
Stayed 1 night in Oct 2017

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable, clean, great location
Everything was really nice. I had a single room with queen bed and it was clean and comfortable. The location of this hotel is perfect; just a few minutes' walk to the city centre. Great breakfast, too! I didn't use some of the facilities like the sauna and pool, but they were there if I'd felt so inclined.
Response from Riina Posti, receptionist on Jun 8, 2017
Hey, Thank you for your lovely review. We are happy to hear that you had a pleasant stay at our hotel. We look forward to welcoming you back again soon!

8/10 Good

KIL WOO

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

6/10 Okay

Maarit

Disliked: Property conditions & facilities

10/10 Excellent

Mika, Oulu, Finland

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Marjo
Staff was friendly and breakfast was good. No complaints!

6/10 Okay

Verified traveler

Liked: Staff & service
average
Good hotel, but not as nice a place as it seemed. The staff were great, nice breakfast, but it felt a little old

10/10 Excellent

Markku, Finland

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
clean and friendly
Everything worked out perfectly. Excellent value for the money. Highly recommended hotel.

10/10 Excellent

Mike McCarthy, Glendora, ca

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Close to everything
Can walk 10 minutes from rail station, everything in walking distance. Hotel staff great, rooms clean, breakfast good. Will return here again.

8/10 Good

Verified traveler

Liked: Staff & service, property conditions & facilities, room comfort
Wifi is unreliable but room is a good value and comes with free parking and breakfast, as well as the iffy wifi. Shower needs a good anti-mildew treatment. The mildew has gotten ahead of them.

8/10 Good

Susan, Hertfordshire

Liked: Staff & service
Disliked: Cleanliness
Homely hotel near to everything
We visit our son and family who live in Oulu and have stayed in most hotels in Oulu now. The staff are very friendly and welcoming and the breakfasts are very good. The beds could have been firmer for us and it was a shame that the room cleaning let it down but otherwise it is a good hotel.