Property entrance

Reviews of Vessel Inn Namba

3.5 out of 5
Vessel Inn Namba
2-2-18 Dotonbori, Chuo-ku, Osaka, Osaka

Reviews

8.8

Excellent

Rating 10 - Excellent. 54 out of 102 reviews" "
Rating 8 - Good. 37 out of 102 reviews" "
Rating 6 - Okay. 6 out of 102 reviews" "
Rating 4 - Poor. 2 out of 102 reviews" "
Rating 2 - Terrible. 3 out of 102 reviews" "

8.8/10

Cleanliness

8.8/10

Staff & service

8.8/10

Amenities

8.8/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Bradley

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 6 nights in May 2024
Response from ベッセルインなんば くちこみ担当 on May 17, 2024
Thank you for staying at the Vessel Inn Namba.We are glad to hear that you enjoyed your stay at our hotel in the perfect location.We highly recommend staying in Namba, the center of Osaka, and as you mentioned, it offers the best of both worlds.It has the biggest advantage of easy access to various sights and places to eat.In addition, the lounge on the first floor hosts seasonal events such as takoyaki grilling and and quiz shows with small prizes. Please try it out during your next stay.We would love to have you stay with us again on your next trip.Thank you for taking the time to leave us a review.We appreciate it.Vessel Inn Namba Front Desk Sungsik Park

2/10 Terrible

Alireza

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
In good spot of the city but horrible hotel. The staff were off and not very helpful. I found blood on my duvet cover and asked to changed it but they didn’t even apologize. No amenities in the room even water bottles! Not a fun stay.
Stayed 1 night in Apr 2024
Response from VESSEL INN NAMBA MANAGER on Apr 16, 2024
Thank you for choosing Vessel Inn Namba from among many hotels.Thank you for your kind words of praise regarding our location. Our hotel is located a 2-minute walk from Exit 25 of Namba Station on the Osaka Metro Midosuji Line. It is also within walking distance to the Dotonbori shopping district, making it ideal for sightseeing.However, we apologize for the blood on the comforter cover, and for not being able to provide a more personalized service to our guests. We will share this issue with our staff and will take appropriate measures to resolve the issue.As for water and amenities, we do not provide them in the rooms, but only what is needed from the amenity corner next to the front desk or the water server on the 8th floor, as part of our SDG's efforts.We will take your comments seriously and strive to provide services that are close to our guests to ensure their satisfaction with our hotel. We sincerely apologize for the inconvenience, but if you ever have the opportunity to stay at our hotel again, we would like to take it as an opportunity to make up for it and look forward to serving you again.

10/10 Excellent

Venetia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Mar 2024
Response from ベッセルインなんば 古川 on Apr 3, 2024
Thank you very much for staying at Vessel Inn Namba. We would also like to thank you for taking time out of your busy schedule to write a review of our hotel.Our hotel is very close to Namba station, which is the best place for both sightseeing and business. Dotonbori, Ebisubashi shopping district, Glico sign, and other sightseeing spots are within walking distance from our hotel. The closest exit to the hotel is Exit 25 of the Namba station, which is only accessible by stairs, so if you prefer to use the elevator or escalator, you can also use Exit 24.We are looking forward to serving you in the future, and we will do our best to provide you with the highest level of service.

10/10 Excellent

Navaid, Staines

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast was excellent, is a compact hotel but meets all your needs. Very close walking distance to Dotonbori.
Stayed 3 nights in Mar 2024
Response from ベッセルインなんば フロント 古川 on Apr 3, 2024
Thank you very much for staying at Vessel Inn Namba.We would also like to thank you for taking time out of your busy schedule to write a review of our hotel.Although the guest rooms are compact, we have provided ample storage space under the beds and on the wall racks.Thank you for your kind words of praise regarding our location. We are located in the center of the sightseeing area, so we hope you can enjoy sightseeing in Osaka. We hope you will take advantage of our location when you visit Namba or the downtown area.All of our staff will continue to strive to provide attentive and personalized service to each and every one of our guests, and we hope that you will have the opportunity to stay with us again.We look forward to welcoming you again.

8/10 Good

Eugene

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location are near to subway and food streets.
Response from ベッセルインなんば くちこみ担当 on Jan 9, 2024
この度はベッセルインなんばをご利用頂き誠にありがとうございます。立地は大阪の中心にあり多様な観光地やグルメに最適してます。また関西空港からも電車いつで着くのでとても便利にご利用頂けると存じます。次回の大阪に来られる際には是非当館をご検討下さいませ。ありがとうございます。ベッセルインなんば フロント 朴

10/10 Excellent

Isuri

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, away from the hustle of Dotonbori area, but still on the same street and across the street. Greta ramen place next door and pharmacy as well if needed. Staff were friendly and helpful, free drinks (juice/ tea) available even though we didn’t pay for breakfast option. Rooms are small compared to western hotels, but location made up for it.
Response from ベッセルインなんば くちこみ担当 on Jan 9, 2024
この度はベッセルインなんばをご利用頂き誠にありがとうございます。大阪での旅行はいかがでしたか?当館は大阪の中心にあり短い日程でも大阪を満喫できると自負しております。また、客室が思ったより小さいことでご不便をお掛けしたようで大変恐縮です。次回にはより便利にご利用いただける様工夫致します。詳しい口コミ有難う御座います。またのご利用を心よりお待ちしております。有難う御座います。ベッセルインなんば フロント 朴

2/10 Terrible

Alessandro

Liked: Cleanliness
Disliked: Staff & service
Bad customer service
Bad customer service. We had to check out one day prior because the flight was canceled and had to anticipate our return but they would not give us a refund for the final night. First they told us they would contact Hotels.com to see if they would approve the refund, then I reached out to the website and an agent called the hotel but the manager did not approve the refund. Also, rooms are extremely small and bed small and uncomfortable.
Stayed 2 nights in Dec 2023

8/10 Good

Mohammed, Kalamazoo

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Nov 2023

8/10 Good

Tak

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good CP value
Location location location. Just want to emphasize the breakfast buffet is not for free. Hotel facilities and services all deserve 4/5 rating
Stayed 3 nights in Nov 2023

8/10 Good

gareth

Liked: Cleanliness, property conditions & facilities
Disliked: Room comfort
Amazing location but tiny rooms
We loved the location, ideal for food shopping and getting around. Avoid the economy rooms as they are just so small. Not enough space for 2 adults and luggage, although the space is reflected in the price. If you are after budget then they might be a good option. Great free soft drinks all afternoon and evening which we loved.
Stayed 4 nights in Oct 2023

6/10 Okay

MARIA V

Traveled with group
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Stayed 1 night in Oct 2023

10/10 Excellent

Sean

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is in an A location with minute walk to Dotonbori, shopping streets, so many restaurants and sights. And very close to subway and airport limo bus stop. The rooms are small but a comfort double has enough room for luggage. Hotel is very clean. The staff is very polite and helpful.

6/10 Okay

MARIA V

Stayed 1 night in Oct 2023

8/10 Good

Nga

Liked: Cleanliness, staff & service, property conditions & facilities
Best location. Too small.
Stayed 3 nights in Sep 2023

10/10 Excellent

Ana

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Right on dotonbori. Small room but that’s expected for Japan. It’s was super clean. Enjoyed my stay and would stay here again.
Stayed 1 night in Sep 2023

6/10 Okay

Beng Wah Anthony, London

Liked: Cleanliness
The room is tiny! Hardly any space to place my large sized luggage. However, the breakfast was good.
Stayed 1 night in Sep 2023

10/10 Excellent

Kara Ann

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely loved staying here, was a perfect base for everything we wanted to see and do around Osaka, and very close to stations for days out further afield/airport transfers. Very convenient that a Lawson and Pharmacy are on the doorstep if needed. Room and hotel were spotless, always smelled lovely, and the bag of clean towels and bottles of water every morning was a nice touch, as well as the free amenities at reception and free juice/coffee in the restaurant. Hotel staff were especially good on updating us when we had trouble with our delayed luggage. Our room was on the smaller side but as expected for hotels in Japan, although was enough room to feel comfortable and space to stow away luggage under the bed. We found the hotel to be very quiet considering the hustle and bustle of outside, in fact we barely heard noise at all. Overall very pleased that we stayed here, will definitely stay here if we get to visit Osaka again, and highly recommend it for anyone visiting the area.
Stayed 6 nights in Aug 2023

10/10 Excellent

Harry

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property is pretty new so facilities are really nice. Location is excellent, best location I have ever stayed and for a great price.
Stayed 2 nights in Aug 2023

10/10 Excellent

Ken

Liked: Staff & service
Stayed 7 nights in Jul 2023

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities
Great place to stay with handy location

10/10 Excellent

Moganapriya

Stayed 3 nights in Jun 2023

8/10 Good

Nonillie

Liked: Cleanliness
Stayed 2 nights in May 2023

8/10 Good

HL

Liked: Staff & service, property conditions & facilities
Stayed 6 nights in May 2023

8/10 Good

Melissa

Liked: Cleanliness, property conditions & facilities
Clean and well-located property, but the rooms are tiny. In the single room, the only space to store luggage is under the bed and my corner unit had a partially blocked window, so it was a bit oppressive. Also found the front desk staff to be hit or miss in terms of helpfulness. They could not help make phone calls to local restaurants and the luggage shipping service is book-it-yourself. A bit more like a high-end hostel than a full-service hotel, but the price reflects that.

10/10 Excellent

Lloyd

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2023

8/10 Good

Ai Leng

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room is new and clean but quite small; overall ok as all required items are available. Pillows were too soft for me. 1-2 mins walk to Dotonburi which was excellent to get food. Love the location

10/10 Excellent

Kathrina

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super convenient for people wanting to stay close to Dotonbori & the Shinsaibashi shopping area. Great food options within a stone's throw. This hotel had everything I needed, including a laundromat inside the facility - no need to leave & find coin laundry! I also appreciated the public transportation options - within 5 mins walk to Namba station (both JR and Osaka Metro) so it's very easy to get around the entire city. Highly recommend!
Stayed 2 nights in Apr 2023

8/10 Good

Sai Kam

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is clean and easy to access. Recommend.
Stayed 8 nights in Apr 2023

8/10 Good

Anthony

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy access to Dotonbori. Quiet, fast internet, and hot water in the shower. Small room, but as expected and not unhappy with the experience at all.

8/10 Good

Anthony

Liked: Cleanliness, staff & service, property conditions & facilities
Easy access to Dotonbori. Quiet, fast internet, and hot water in the shower. Small room, but as expected and not unhappy with the experience at all.

10/10 Excellent

Jia Shi

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very new and clean hotel and room. Though the single room was small, the bed and pillow were so comfortable. Bed was extra firm and big like a full size. Easy check in and check out process. Plenty of free amenities at the reception area on the 2nd floor. Free soft drinks from 2pm to 11pm on the 1st floor lounge. Front desk can hold your luggage if you arrive early, and free lockers to hold your luggage on the first floor after check out. Dotonburi is just across the street. I was on floor 10 plus; could hear some street noise at night when people get rowdy/partying but was not bothersome. Was able to sleep very well.
Stayed 1 night in Apr 2023

10/10 Excellent

Ingkarn

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
best location. English speaking staff available
Stayed 4 nights in Mar 2023

10/10 Excellent

Denise

8/10 Good

Jin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Dec 2023

10/10 Excellent

Wen-Li

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
極佳住宿經驗
地點佳.相當安靜空間也適中,是回國前前往機場住宿的好選擇
Stayed 1 night in Dec 2023

10/10 Excellent

Ryuma

Stayed 1 night in Nov 2023

8/10 Good

Hiroto

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023

10/10 Excellent

Yin Mui

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023

8/10 Good

YUNING

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
地點超棒,這次入住的房型很有設計感、空間足夠。另外1樓從14:00-23:00有提供免費飲料很方便,比較美中不足的是房間的清掃可以更留意小地方,相信會更完美!
Stayed 2 nights in Oct 2023

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
오사카 난바 여행에 괜찮은 호텔
큰 호텔은 아니었지만 교통편과 관광지와의 거리가 멀지 않아 이동이 편했습니다. 룸 컨디션은 일반적인 호텔과 같이 좁은편이었지만 깨끗했고 아침 조식도 괜찮았습니다. 1층에 캐리어 보관할 수 있는 라커와 오가며 음료나 커피를 Seff 로 먹을 수 있도록 식당에 세팅되어 있어 편리했습니다.
Stayed 1 night in Jul 2023

8/10 Good

LIK LAM

Stayed 5 nights in Jul 2023

10/10 Excellent

ginosuke

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Aug 2023

8/10 Good

Maaru Pirita

Liked: Cleanliness, staff & service, room comfort
Ykkössijainti
Sijainti! Sijainti ! Sijainti! Parempaa sijaintia ei voi olla. Muuten perushotelli heikolla aamupalalla.
Stayed 3 nights in Aug 2023

8/10 Good

juan manuel

Traveled with family
Liked: Staff & service
Disliked: Cleanliness
Habitación
Habitación exageradamente pequeña
Stayed 6 nights in Jul 2023

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Je suis resté 6 nuits dans cet hôtel. Le Vessel est dans la rue de Dotonbori donc très central et à côté de pas mal de restaurants. Le gros problème est le bruit la nuit. Pendant tous mon séjour j’ai très mal dormi car les gens à côté de l’hôtel se battaient ou criaient. Je recommande cet hôtel pour un court un séjour. Si vous souhaitez vous y reposez. Il faudra demander une chambre au dernier étage car j’étais au troisième et j’entendais tous. La chambre était très sombre. Les wc ne marchaient pas bien. Par contre le personnel est adorable.
Stayed 1 night in Jul 2023

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Je suis resté 6 jours dans cet hôtel. Il est sur Dotonbori et juste à côté des lieux touristiques. Le personnel est adorable mais je ne comprends pas que le ménage se fasse jusqu’à 10h du matin. A cause de ça, je n’ai jamais eu ma chambre nettoyé. On me donnait par contre dans un sac des serviettes propres tous les matins et je mettais les sales dans le sac en retour. Les WC ne marchaient pas bien. Il faisait un bruit atroce. Et quand on prend l’ascenseur pour monter automatiquement il m’arrêtait au deuxième étage sans que personne ne l’ait appelée. C’était très agaçant tous les jours ! Mais pour moi le gros problème, ce sont les bruits extérieurs. Je n’ai quasi jamais bien dormi de tous le séjours car il y a des cris, des bagarres chaque nuit. L’hôtel en lui même est bien pour un court séjour mais l’inconvénient du bruit est trop important. J’étais au troisième étage. Essayez de demander plus haut peut être que vous n’entendrez rien.
Stayed 5 nights in Jul 2023

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location
Excellent location. Very private Just too noisy downstairs even after mid night. Too many drunk people. For breakfast, the bed, everything so easy can be self helped. Room is typical small Japanese hotel but acceptable.
Stayed 4 nights in Jul 2023

8/10 Good

Wing Man

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Near the Namba station and Donki. So many restaurants near by.
Stayed 4 nights in Jun 2023

10/10 Excellent

Ka Lam

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
近心齋橋 好方便 附近又有lawsons同family mart
Stayed 6 nights in May 2023