Hot springs

Reviews of Henn na Hotel Kansai Airport

3.5 out of 5
Henn na Hotel Kansai Airport
1-23 Rinkuoraikita, Izumisano, Osaka

Reviews

8.8

Excellent

Rating 10 - Excellent. 229 out of 441 reviews" "
Rating 8 - Good. 152 out of 441 reviews" "
Rating 6 - Okay. 38 out of 441 reviews" "
Rating 4 - Poor. 11 out of 441 reviews" "
Rating 2 - Terrible. 11 out of 441 reviews" "

9.2/10

Cleanliness

8.2/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Cathleen

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful onsen and hotel. So convenient and relaxing after a very long international flight.
Stayed 1 night in May 2024
Response from Hen na Hotel Kansai Airport/ Li on May 24, 2024
Thank you very much for your kind words! We are delighted to hear that you enjoyed our hot spring and found our hotel convenient and relaxing after your long international flight. Providing a comfortable and rejuvenating experience for our guests is always our top priority. If there is anything else we can assist you with, please do not hesitate to let us know.

10/10 Excellent

Miao Xian

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the onsen facility, so relaxing after a long flight, area was also close to food and shopping! We had a great view of the bridge :)
Stayed 1 night in May 2024
Response from Henn na Hotel on May 13, 2024
Thank you for making a reservation at our hotel.I am very happy that you were satisfied.We look forward to serving you again.

8/10 Good

Tracy

Stayed 1 night in May 2024
Response from Hnenn na Hotel Kansai Airport on May 10, 2024
Thank you for staying with us.We are very honored to hear that you were satisfied with your stay at our hotel.We look forward to seeing you again.

8/10 Good

Ramon

Stayed 1 night in Apr 2024
Response from 変なホテル関西空港 on May 16, 2024
Thank you for staying at our hotel and sharing your review with us.It would be great if we could have the opportunity to accommodate you better in the near future. Henn na Hotel Kansai Airport

10/10 Excellent

Wendy

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The biggest challenge was navigating Osaka's metro to arrive at the hotel. But once, we arrived, the stay was very enjoyable and from there, it was very easy to reach KIX. I greatly enjoyed the dinosaur staff, as well as the clean rooms. The onsen was such a lovely bonus! Worth the trip every time.
Stayed 1 night in Apr 2024
Response from Henn na Hotel Kansai Airport on Apr 27, 2024
Thank you for staying at our hotel and sharing your review with us.Our hotel is little bit far from the station, but our hotel is located on along Osaka Bay, so you could see ocean view from ocean view room and hot spring.It would be great if we could have the opportunity to accommodate you better in the near future. Henn na Hotel Kansai Airport

8/10 Good

Clive

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The free spa was good.
Stayed 1 night in Apr 2024
Response from 変なホテル関西空港 on Apr 22, 2024
この度は変なホテル関西空港へご宿泊をいただき誠にありがとうございます。温泉にご満足をいただき誠にありがとうございます。今後ともご支持いただけるホテルとなるよう改善に努めます。

10/10 Excellent

Laura

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, need train and airport
Stayed 2 nights in Mar 2024
Response from 変なホテル関西空港 on Apr 4, 2024
Thank you very much for staying at Henn na Hotel Kansai Airport. Thank you for taking the survey. If you have a chance to come to Japan, please come again.

10/10 Excellent

MEICHENG

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and tidy, quite and easy to walk to the station.
Stayed 1 night in Mar 2024
Response from 変なホテル関西空港 on Mar 20, 2024
Thank you very much for staying at Henn na Hotel Kansai Airport. We are glad to hear that you were satisfied with your stay. We look forward to using your service again if the opportunity arises.

4/10 Poor

David

Disliked: Property conditions & facilities
Stayed 1 night in Mar 2024
Response from Henn na Hotel Kansai Airport on Mar 11, 2024
Thank you for staying at our hotel and sharing your review with us.It would be great if we could have the opportunity to accommodate you better in the near future.Henn na Hotel Kansai Airport

10/10 Excellent

Betsy

Liked: Cleanliness, staff & service, property conditions & facilities
Very good outdoor hot spring is really nice! But there is no food when I got there late night. Not even a vending machine has food. Taxi from Airport to get here is about $45 usd
Response from 変なホテル関西空港 on Mar 3, 2024
Thank you for staying at our hotel and sharing your review with us.Our restaurant is closed 10 pm(9:30pm last call), and our cafe is closed 9:00pm.On 2nd floor, we have a vending machine and there is a little snacks and noodle.It would be great if we could have the opportunity to accommodate you better in the near future. Henn na Hotel Kansai Airport

6/10 Okay

Jameson

Traveled with family and small children, Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Breakfast time as listed on Expedia is incorrect, closes at 9 sharp so know that. Sauna area pretty crowded but is decent quality. Rooms are fine nothing special. View is either great (ocean) or terrible (parking lot). Check-in are robot dinosaurs, kinda weird but it's easy to figure out. Subway to the airport is a pain, taxi's are 3,500.
Stayed 1 night in Feb 2024
Response from Henn na Hotel Kansai Airport on Feb 17, 2024
Thank you very much for staying at Henn na Hotel Kansai Airport. We apologize for the inconvenience caused regarding the breakfast time. Last order is 9am and business hours are 9:30am. We will try to improve in the future. We look forward to using your hotel again if we have the opportunity.

2/10 Terrible

Jennifer

Disliked: Staff & service
I don’t speak T Rex or Japanese, so checking in with a T Rex Japanese robot was a struggle!
Stayed 1 night in Feb 2024
Response from Henn na Hotel Kansai Airport on Feb 10, 2024
Thank you very much for staying at Henn na Hotel Kansai Airport.We would like to once again express our gratitude for the valuable opinions we have received from our customers, and we will continue to strive to improve and provide better service.

10/10 Excellent

Stephanie

Stayed 1 night in Feb 2024
Response from Henn na Hotel Kansai Airport on Feb 10, 2024
Thank you for your feed back.We will continue to strive for improvement and are looking forward to welcoming you back again. Thank you.

10/10 Excellent

andrew

Stayed 1 night in Jan 2024
Response from Henn na Hotel Kansai Airport on Jan 26, 2024
Thank you for using Henn na Hotel Kansai Airport.We will continue to strive to be a hotel that "changes" and evolves.We look forward to seeing you again.

10/10 Excellent

Scott

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I have stayed here multiple times. It is always clean, and the area is quiet and peaceful. It's a good value for the price.
Stayed 1 night in Jan 2024
Response from 変なホテル関西空港 on Jan 17, 2024
この度は変なホテル関西空港へご宿泊頂き誠にありがとうございます。いつも当ホテルをお選びいただご満足いただけているご様子がうかがえました事大変光栄でございます。今後ともお客様のご期待に沿える様、お部屋の施設の充実やサービスの向上に努めてまいりますので、一層のお引き立ての程お願い申し上げます。

8/10 Good

Maneerat

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hard to find nearby restaurants in walking distance
Response from 変なホテル関西空港 on Jan 17, 2024
この度は変なホテル関西空港へご宿泊頂き誠にありがとうございます。当ホテルの立地上レストランのお探しにてご不便お掛けしてしまい申し訳ございません。ホテル内にはレストランが併設されていますので、次回は是非そちらをご利用ください。

10/10 Excellent

Thu Myint

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024
Response from 変なホテル関西空港 on Jan 17, 2024
この度は変なホテル関西空港へご宿泊いただき誠にありがとうございます。またのご来館を心よりお待ち申し上げます

8/10 Good

Audrey

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Much better than expected!
The check-in process was easy and smooth. The room was clean and there many little touches that shows the operators of the hotel have are very thoughtful. It was great to attached to a high quality onsen and the breakfast in the morning was worth the price. All of that and the ocean views were great!
Stayed 1 night in Jan 2024
Response from hennnahotel on Jan 15, 2024
Thank you very much for staying at Henn na Hotel Kansai Airport. We are very happy that you were satisfied with our stay. We look forward to seeing you again.

10/10 Excellent

andrew

Traveled with family
Liked: Staff & service, room comfort
It is a fun place to stay. The breakfast is great. It is great to use the bathhouse.
Stayed 2 nights in Dec 2023
Response from Henn na Hotel Kansai Airport on Dec 22, 2023
Thank you for your stay and give us your great feedback.We are really happy to know you enjoyed our hotel and the places near from the hotel.Thank you again for sharing your comments and we are looking forward to another chance to prove to you that our entire team can deliver the expected level of high class service you are expecting.

10/10 Excellent

YUK TING

Stayed 1 night in Dec 2023
Response from 変なホテル関西空港 支配人 on Dec 23, 2023
この度は、変なホテル関西空港でのご滞在先としてお選びいただき、誠にありがとうございます。

10/10 Excellent

Ching Lung Sharon

Stayed 1 night in Dec 2023
Response from 変なホテル関西空港 支配人 on Dec 23, 2023
この度は、変なホテル関西空港でのご滞在先としてお選びいただき、誠にありがとうございます。

8/10 Good

Motoki

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a pity that there was no longer bus shuttle from the airport.
Stayed 1 night in Dec 2023
Response from 変なホテル関西空港 支配人 on Dec 23, 2023
Thank you for staying at the Henn na hotel. We appreciate that you took the time to input your valuable feedback.We hope that we will have the pleasure to welcoming you back again.

10/10 Excellent

Bik Shan Antonia

Stayed 1 night in Dec 2023
Response from 変なホテル関西空港 支配人 on Dec 23, 2023
この度は、変なホテル関西空港でのご滞在先としてお選びいただき、誠にありがとうございます。

6/10 Okay

CHIWEI

Stayed 1 night in Dec 2023
Response from 変なホテル関西空港 支配人 on Dec 23, 2023
この度は、変なホテル関西空港でのご滞在先としてお選びいただき、誠にありがとうございます。

6/10 Okay

Hans Ulrich

Stayed 1 night in Nov 2023
Response from Henn na Hotel Kansai Airport on Dec 5, 2023
Thank you for giving us your feedback!

8/10 Good

Anatoliy

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
New property, 10 mins walk from Rinku town station. Room is spacious and the bay view is beautiful. Huge Costco style supermarket across the street, and an outlet mall next to the train station. Easy to get to the airport ( 5 mins by train).
Stayed 1 night in Nov 2023
Response from 変なホテル関西空港 on Nov 29, 2023
Thank you for choosing our Henn na Hotel Kansai Airport this time for your stay.We are really happy to know you had a great time and enjoyed staying at our hotel.If you have a plan to come to Japan, we are looking forward to seeing you again at our hotel.Thank you.

8/10 Good

Jeff

Liked: Cleanliness, property conditions & facilities
Staffless entry was interesting & the velociraptors were cute, but there still should be a human on the desk. The onsen was nice, breakfast was good, the view from the restaurant is exquisite.
Stayed 1 night in Nov 2023
Response from 変なホテル 関西空港 on Nov 12, 2023
Thank you for staying at our hotel and sharing your review with us.Our staffs stay all day all night in behind. If you have any trouble or have questions, please call us using a phone, which has on front desk or in your room.We would help you out.It would be great if we could have the opportunity to accommodate you better in the near future. Henn na Hotel Kansai Airport

10/10 Excellent

Minoru

Stayed 1 night in Nov 2023
Response from 変なホテル 関西空港 on Nov 10, 2023
この度は、変なホテル関西空港にご滞在いただきまして、誠にありがとうございました。また、ご感想をお寄せくださいましたこと厚く御礼申し上げます。引き続き、皆様に選ばれるホテルとなれるよう努めてまいります。 またのお越しを心よりお待ちいたしております。変なホテル関西空港

10/10 Excellent

Tina

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from 変なホテル 関西空港 on Nov 10, 2023
Thank you for staying at our hotel and sharing your review with us.It would be great if we could have the opportunity to accommodate you better in the near future. Henn na Hotel Kansai Airport

8/10 Good

tsung ming

Stayed 1 night in Oct 2023
Response from Henn na Hotel Kansai Airport on Oct 29, 2023
Thank you for staying at our hotel and sharing your review with us.It would be great if we could have the opportunity to accommodate you better in the near future. Henn na Hotel Kansai Airport

10/10 Excellent

Scott

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The robots in the reception area are just the beginning. There is a really nice little robot in each room that can do helpful things for you. Everything was super clean, and my room was very quiet. A very convenient location if you are traveling through the nearby airport. The price is also very reasonable. I will stay here again in the future.
Stayed 2 nights in Oct 2023
Response from Henn na Hotel Kansai Airport on Oct 25, 2023
Thank you for staying at our hotel and sharing your review with us.We are so pleased that you are satisfied with your stay at our hotel.Our robots and staffs would help you out any time.It would be great if we could have the opportunity to accommodate you better in the near future. Henn na Hotel Kansai Airport

8/10 Good

KEE

Traveled with family
Liked: Cleanliness, property conditions & facilities
A unique boutique hotel with an annex onsen building . Rooms were not big but it’s ok for a short stop over . Facilities around are lacking and you have to walk to Rinku Station area before you get a convenience store
Stayed 1 night in Oct 2023
Response from Henn na Hotel Kansai Airport on Oct 25, 2023
Thank you for staying at our hotel and sharing your review with us.We are so pleased that you are satisfied with your stay at our hotel.We so recommend Onsen. You can see a beautiful Osaka Bay view from there.It would be great if we could have the opportunity to accommodate you better in the near future. Henn na Hotel Kansai Airport

8/10 Good

TSUKUN

Stayed 1 night in Oct 2023
Response from Henn na Hotel Kansai Airport on Oct 21, 2023
Thank you very much for staying at Henn na Hotel Kansai Airport.We would also like to thank you for your kind words and evaluation.We will continue to strive to enhance the facilities of our rooms and improve our services in order to meet the expectations of our customers, so we look forward to your continued patronage.Henn na Hotel Kansai Airport

10/10 Excellent

Anders

Stayed 1 night in Oct 2023
Response from Henn na Hotel Kansai Airport on Oct 19, 2023
Thank you for staying at our hotel and sharing your review with us.It is always wonderful to read such positive evaluations from our guests.It would be great if we could have the opportunity to accommodate you better in the near future.Henn na Hotel Kansai Airport

10/10 Excellent

Ahishar

Stayed 2 nights in Oct 2023
Response from Henn na Hotel Kansai Airport on Oct 19, 2023
Thank you for staying at our hotel and sharing your review with us.It is always wonderful to read such positive evaluations from our guests.It would be great if we could have the opportunity to accommodate you better in the near future.Henn na Hotel Kansai Airport

8/10 Good

Yat Wing

Traveled with partner
Liked: Staff & service, amenities, property conditions & facilities
There is a 24 hrs supermarket near the hotel and beautiful sea view in the room. However, the room has a little bit bad smell.
Stayed 1 night in Oct 2023
Response from Henn na Hotel Kansai Airport on Oct 19, 2023
Thank you for staying at our hotel and sharing your review with us.It is always wonderful to read such positive evaluations from our guests.And we will make use of the important opinions we received from you in the future.It would be great if we could have the opportunity to accommodate you better in the near future.Henn na Hotel Kansai Airport

10/10 Excellent

Aiko

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
perfect location, great food, super friendly staff
Stayed 1 night in Oct 2023
Response from Henn na Hotel Kansai Airport on Oct 13, 2023
Thank you for staying at our hotel and sharing your review with us.In our restaurant, you can have a Japanese food using local ingrediets.It would be great if we could have the opportunity to accommodate you better in the near future. Henn na Hotel Kansai Airport

8/10 Good

Koji

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from 変なホテル 関西空港 on Oct 10, 2023
この度は変なホテル関西空港をご利用いただき、誠にありがとうございました。また、ご感想をお寄せくださいましたこと厚く御礼申し上げます。お客様のまたのお越しをスタッフ・ロボット一同心よりお待ちしております。変なホテル 関西空港

10/10 Excellent

yang

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good for short layover , very clean and very friendly staffs.
Stayed 1 night in Oct 2023
Response from Henn na Hotel Kansai Airport on Oct 29, 2023
Thank you for staying at our hotel and sharing your review with us.We are so pleased that you are satisfied with your stay.It would be great if we could have the opportunity to accommodate you better in the near future. Henn na Hotel Kansai Airport

10/10 Excellent

Hsuan Han

Stayed 1 night in Sep 2023
Response from Henn na Hotel Kansai Airport on Sep 19, 2023
Thank you very much for staying at Henn na Hotel Kansai Airport.We would also like to thank you for your kind words and evaluation.We are very happy to see that you enjoyed your stay at our hotel.All of our staff are looking forward to welcoming you back to our hotel.

6/10 Okay

Grant Andrew

Traveled with family
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
You think that the hotel is going to be quirky, but apart from the dinosaurs at the check in it was very plain and nothing special/unusual. Better to stay at the airport if flying.
Stayed 1 night in Sep 2023
Response from Henn na Hotel Kansai Airport on Oct 29, 2023
Thank you for staying at our hotel and sharing your review with us.Except of robots and dinosaurs, we have a hot spring which you can see a beautiful Osaka Bay view.As well as you can enjoy a Ocean view from the room if you choose a Ocean view room.It would be great if we could have the opportunity to accommodate you better in the near future. Henn na Hotel Kansai Airport

10/10 Excellent

thomas

Stayed 1 night in Sep 2023
Response from Henn na Hotel Kansai Airport on Sep 11, 2023
Thank you for staying at our hotel and sharing your review with us.It is always wonderful to read such positive evaluations from our guests.It would be great if we could have the opportunity to accommodate you better in the near future.Henn na Hotel Kansai Airport

8/10 Good

Ashley

Stayed 1 night in Aug 2023
Response from 変なホテル関西空港 on Oct 29, 2023
この度は、変なホテル関西空港にご滞在いただきまして、誠にありがとうございました。また、ご感想をお寄せくださいましたこと厚く御礼申し上げます。引き続き、皆様に選ばれるホテルとなれるよう努めてまいります。 またのお越しを心よりお待ちいたしております。変なホテル関西空港

10/10 Excellent

Julian

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was very clean and tidy and the staff were very helpful. The breakfast was mainly meat or fish and Japan in general is not set up to cater for vegetarians. The hotel is situated a short walk of about 10 minutes from Rinku Town station which is the first stop on the airport express rail so was very convenient for a tired traveller. Rinku Town was a fairly quiet area but the train into Osaka was extremely regular and took about 30-40 minutes.
Stayed 8 nights in Aug 2023
Response from 変なホテル関西空港 on Aug 28, 2023
Thank you for staying at our hotel and sharing your review with us.We sincerely apologize for not being satisfied with the food in the hotel.As a hotel, there are still some points that we can't reach, but we will continue to improve so that our customers can spend their time comfortably in the future, referring to the valuable opinions of our customers.Henn na Hotel Kansai Airport

10/10 Excellent

Ciang Ling

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast was very good - for me, a good Japanese style is precious. Convenient for near KIX. Onsen was crowded but just have to avoid going during busy time as it is shared with another building for the public. Overall excellent - will stay again.
Stayed 1 night in Aug 2023
Response from 変なホテル関西空港 on Aug 8, 2023
Thank you for choosing our hotel from a number of accommodations.We are very happy to hear that you were satisfied with your stay at our hotel and the food at our restaurant.We will continue to strive to improve our cuisine and service so that we do not disappoint our customers' expectations, so we appreciate your continued patronage.Henn na Hotel Kansai Airport

10/10 Excellent

Christine

Liked: Cleanliness, staff & service, property conditions & facilities
It was not clear that the spa is a separate entity
Stayed 7 nights in Jun 2023
Response from Henn na Hotel Kansai Airport on Aug 3, 2023
Thank you for staying at our hotel and sharing your review with us.We will make use of the important opinions we received from you in the future.It would be great if we could have the opportunity to accommodate you better in the near future.Henn na Hotel Kansai Airport

10/10 Excellent

Asli

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2023
Response from Henn na Hotel Kansai Airport on Jul 25, 2023
Thank you for staying at our hotel and sharing your review with us.It is always wonderful to read such positive evaluations from our guests.It would be great if we could have the opportunity to accommodate you better in the near future.Henn na Hotel Kansai Airport

10/10 Excellent

Amber

Stayed 1 night in Jul 2023
Response from Henn na Hotel Kansai Airport on Jul 8, 2023
Thank you for staying at our hotel and sharing your review with us.We will continue to strive to improve the room facilities and services so that we can meet the expectations of our customers.

8/10 Good

Masayo

Stayed 1 night in Jun 2023
Response from 変なホテル 関西空港 on Jul 23, 2023
この度は変なホテル関西空港をご利用いただき、誠にありがとうございました。また、ご感想をお寄せくださいましたこと厚く御礼申し上げます。お客様のまたのお越しをスタッフ・ロボット一同心よりお待ちしております。変なホテル 関西空港

8/10 Good

Seiko

Liked: Cleanliness, property conditions & facilities, room comfort
Nice hot spring near the air port
I like their hot spring public bath. It was inconvenient not having shuttle bus to go to Kansai International Airport.
Stayed 1 night in May 2023
Response from Henn na Hotel Kansai Airport on Jun 15, 2023
Thank you for staying at our hotel and sharing your review with us.It is always wonderful to read such positive and negative evaluations from our guests.It would be great if we could have the opportunity to accommodate you better in the near future.Henn na Hotel Kansai Airport