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Reviews of Granbell Hotel Osaka

4 out of 5
Granbell Hotel Osaka
2-6-7 Kitakyuhojimachi, Osaka, Osaka

Reviews

8.2

Very Good

Rating 10 - Excellent. 53 out of 117 reviews" "
Rating 8 - Good. 37 out of 117 reviews" "
Rating 6 - Okay. 13 out of 117 reviews" "
Rating 4 - Poor. 9 out of 117 reviews" "
Rating 2 - Terrible. 5 out of 117 reviews" "

9.0/10

Cleanliness

8.2/10

Staff & service

8.4/10

Amenities

8.6/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

8/10 Good

Becky

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Bathroom although small but have good space to put stuffs for skin care and hang towels
Stayed 5 nights in Jan 2024

8/10 Good

octavio

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2024

10/10 Excellent

Ngew Siaw

Liked: Cleanliness, staff & service, property conditions & facilities
Walking distance to market street.
Stayed 2 nights in Jan 2024

8/10 Good

Allison

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We only stayed here for one night but it was perfectly suitable. Staff was helpful. The hotel is not in the busiest area so it you’re looking to call a car, expect it to take awhile. There’s a train station about 8-10 minutes away. 20 minute walk to Dotonburi, which wasn’t an issue for us
Stayed 1 night in Dec 2023

8/10 Good

Lai Yen, Long Island City

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms are very tiny
Stayed 3 nights in Dec 2023

10/10 Excellent

MAE ANN

Traveled with partner
Liked: Amenities, property conditions & facilities
A short walk to Shinsaibashi. Clean, modern room. Staff very helpful upon check out. She went out of her way to talk to the taxi driver for us.
Stayed 1 night in Dec 2023

10/10 Excellent

Sarah

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Nov 2023

8/10 Good

Wilson, San Carlos

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love the public spa available
Stayed 3 nights in Nov 2023

10/10 Excellent

Jessica

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great room space, close to main areas, wonderful staff
Stayed 5 nights in Oct 2023

10/10 Excellent

Yaqi

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Oct 2023

6/10 Okay

M Ghayth

Traveled with group
Everything about this hotel is average. The staff don’t speak fluent English and are not flexible at all (we arrived 40 mins before the usual check in time, and they made us pay for an hour early check in, even though we booked a larger room category). The bathroom had a bad smell and the drain in the tub was clogged.
Stayed 7 nights in Oct 2023

10/10 Excellent

Emily

Stayed 3 nights in Oct 2023

10/10 Excellent

Nidah

Stayed 3 nights in Sep 2023

10/10 Excellent

Carina

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Good location, polite and accommodating staff, excellent laundry and onsen amenities. AC unit a bit too loud and blows in your face, rooms are decent. Convenient stay.
Stayed 2 nights in Jun 2023

10/10 Excellent

karen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful hotel and service!
A lovely hotel with great amenities! Service was excellent. Walkable to shinsaibashi and dotonburi if you’re okay with 15-20 minutes. Otherwise, it’s situated reasonably close to Hommachi station (tricky station to navigate due to steps going up and down). Very happy with our stay overall.
Stayed 5 nights in May 2023

10/10 Excellent

ALAGARSAMY

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay , center for everything you need , superb hospitality and very friendly staff
Stayed 4 nights in Apr 2023

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great experience!
I stayed at four hotels during my vacation in Japan and this was by far the best hotel. The rooms are small, but that's normal in Japan. They are very clean and well kept and the bathroom facilities were newer and nicer than the other hotels I stayed at. And the staff was very friendly and helpful. The hotel is not in a convenient area and it's not a far walk to Shinsaibashi-suji Shopping Street.
Stayed 2 nights in Mar 2023

4/10 Poor

Jeffrey Chun Kei

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Counter service is not satisfactory and not efficient, took a long time to check in. Room is neat and clean.
Stayed 2 nights in Mar 2023

10/10 Excellent

Anna, Delta

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My husband and I stayed here for 6 nights. It was a great stay overall and we appreciate the breakfast service that was included. It is very close to transit and shopping. The only thing we did not like was there was some rattling noise from the Panasonic AC above our bed, so we ended up turning this off. They gave us fresh towels and robe daily. The amenities were excellent! Would stay here again.
Stayed 6 nights in Mar 2023

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Feb 2023

10/10 Excellent

Kasey

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Small, comfortable, yet so elegant!
It was awesome!!! Really appreciated all the amenities they provided on a daily basis and how helpful their staff is. Their staff will literally go above and beyond for any of your questions or concerns and I cannot be more grateful! The spa is lovely and so clean and comfortable to use. The room we booked was small but spacious enough for us to sleep/open our luggage comfortably. The bathroom are small and minimal but so classy and CLEAN. I will definitely be back to this location in the future!! My only worry is that upon checking out a day/night early, the staff said they would refund us for one night but we have not heard from them since. We have not seen a refund in process either.
Stayed 7 nights in Jan 2023

10/10 Excellent

Joseph

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really great location and amazing value. It's a great home base for exploring Osaka. The staff were friendly and helpful, and also the rooms and general facilities are in great condition and comfortable. Room sizes are comparable to most business-type hotels in Japan so I would say 1 person in a room is comfy and at the rates they charge definitely worth it.
Stayed 3 nights in Nov 2022

10/10 Excellent

Elina

Stayed 1 night in May 2024

10/10 Excellent

Takaaki

Stayed 1 night in Feb 2024

6/10 Okay

Yoshitaka

Business traveler
無人で誰にも会いませんでした
Stayed 2 nights in Apr 2024

8/10 Good

Wai Keung

Stayed 6 nights in Mar 2024

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service
Disliked: Room comfort
Zimmer sehr klein, großer nasser Fleck im Eingangsbereich des Zimmers. Direkt neben dem Bett steht steht ein auch in der Nacht leuchtender Kühlschrank (Glastür) - Sehr undurchdachte Raumaufteilung. Lage ist ok, jedoch nicht die beste in Osaka. Personal war freundlich, Onsen ist in Ordnung, jedoch nichts besonderes.
Stayed 2 nights in Feb 2024

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024

8/10 Good

HAJIME

Business traveler
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024

6/10 Okay

Christian

Stayed 4 nights in Feb 2024

6/10 Okay

ZHIYANG

Business traveler
Liked: Cleanliness
普通でした。
施設が新しいため、綺麗な印象でした。 部屋ダブルを選びましたが、想像より狭かったです。 後朝ごはん1500円なのに、500円で買えるお弁当みたいに不味かったです。
Stayed 1 night in Jan 2024

4/10 Poor

Koji

Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024

10/10 Excellent

AYUMI

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

8/10 Good

keiko

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
一推しです‼️
毎年１月２日から1泊２日で利用させていただいてます。 立地もよく清潔でトイレとシャワールームが別々になってることが　ホテルを選ぶ第一の条件にしてます。このホテルはすべての面でとてもクオリティが高いと思います　それでいて値段もリーズナブルなので、このホテル一推しにしてます。
Stayed 1 night in Jan 2024

10/10 Excellent

Victoria

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Habitaciones pequeñas pero tal como se muestran en las fotos. Muy limpias, nuevas y modernas. El personal siempre dispuesto a ayudar.
Stayed 3 nights in Dec 2023

4/10 Poor

Dong Wook

Liked: Cleanliness, staff & service
Disliked: Room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

xue

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
清潔だし、綺麗のお室です
Stayed 2 nights in Nov 2023

8/10 Good

Verified traveler

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
チェックイン、チェックアウトに時間がかかりすぎる。他は快適でした
Stayed 2 nights in Nov 2023

10/10 Excellent

みゆき

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023

2/10 Terrible

fujita

Traveled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

8/10 Good

MAIKO

Business traveler
Liked: Cleanliness, amenities, property conditions & facilities
Close to the station and shopping area, very convenient. Many places to eat out. Clean room, minimal service.
Stayed 2 nights in Oct 2023

8/10 Good

Wing Yin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
不算在購物區的中心，要行一小段路，離車站亦不算太近，附近有些小咖啡店。 酒店每4天有提供1次的房間清潔服務，但只是簡約的清潔。
Stayed 4 nights in Oct 2023

10/10 Excellent

Daisuke

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
とても綺麗でオシャレで、サービスも満足でした
Stayed 1 night in Oct 2023

8/10 Good

Ingrid

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This hotel is really comfortable. Its a bit of a walk to the sigths (around 20 min). But a short walk to two different subway stops. Hommachi station is pretty big and a little comfusing. The exit you should use has a steep staircase, a bit of a struggle with a suitcase. And the aricon in the room is really irritating, blows directly on the bed. Other than those small things the hotel is great.
Stayed 1 night in Sep 2023

8/10 Good

HAN YOUNG

Stayed 4 nights in Sep 2023

10/10 Excellent

Kiyotaka

Stayed 1 night in Sep 2023

8/10 Good

はるな

Stayed 1 night in Jun 2023

8/10 Good

Tinna

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Jun 2023

6/10 Okay

Ka Ho

Traveled with partner
Liked: Cleanliness, property conditions & facilities
Booked online, but no record found during self-check-in. Took considerable time to prove to staff that I had actually reserved and paid for a room.
Stayed 4 nights in May 2023

10/10 Excellent

BO-TING

Stayed 1 night in May 2023