Exterior

Reviews of Holiday Inn Resort Orlando Suites - Waterpark, an IHG Hotel

3.5 out of 5

Reviews

6.4
Rating 10 - Excellent. 1496 out of 5442 reviews" "
Rating 8 - Good. 986 out of 5442 reviews" "
Rating 6 - Okay. 1011 out of 5442 reviews" "
Rating 4 - Poor. 831 out of 5442 reviews" "
Rating 2 - Terrible. 1118 out of 5442 reviews" "

6.6/10

Cleanliness

7.0/10

Staff & service

6.8/10

Amenities

6.4/10

Property conditions & facilities

6.8/10

Eco-friendliness

Reviews

8/10 Good

Jorge

Traveled with family
Liked: Staff & service
The oasis pool borders inside was dirty and the white towels in the water park are to old and small the rest of the facilities are fine
Stayed 1 night in May 2024

10/10 Excellent

Elizabeth

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay
Stayed 1 night in May 2024

8/10 Good

Tanesha

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is amazing. There’s so much for kids to do. They can enjoy the water park. Get ice cream. Watch a movie. Play in the arcade. The rooms have a lot of space. Will definitely recommend and will definitely be returning.
Stayed 3 nights in May 2024

6/10 Okay

Elizabeth

Traveled with family
The idea of the water park was intriguing until you actually see it .Then it was disappointing and very crowded, no available lawn chairs and super crowded and people let their children run around like wild animals and the staff didn’t say anything till several parents pointed it out.
Stayed 1 night in May 2024

10/10 Excellent

Courtney

Liked: Staff & service, amenities, property conditions & facilities
The property was very family friendly. Overall we enjoyed our stay
Stayed 2 nights in May 2024

10/10 Excellent

Alisha

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property is a vacation on its own! Water park, movie theater, game room, restaurants
Stayed 1 night in May 2024

10/10 Excellent

Victoria

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in May 2024
Response from General Manager on May 26, 2024
We're glad you enjoyed your stay and appreciate your five-star rating. We look forward to welcoming you back in the near future.

10/10 Excellent

Maria

Liked: Cleanliness, staff & service
Stayed 6 nights in Apr 2024
Response from General Manager on May 26, 2024
Thank you for being a great guest and giving us a five-star rating. It was our pleasure to accommodate your needs while you were here, and we hope you will return soon.

10/10 Excellent

Jacqueline

Traveled with family
The staff were amazing!
Stayed 5 nights in May 2024
Response from General Manager on May 26, 2024
Dear Jacqueline,Your recognition of our team's exceptional service means a lot to us. We strive to ensure that every guest feels welcomed and we can't wait to have you back for another fantastic experience at Holiday Inn Resort Orlando Suites - Waterpark.

2/10 Terrible

Nicole

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Cleaning services!
Stayed 4 nights in May 2024
Response from General Manager on May 26, 2024
Dear Nicole,We're disappointed that your experience with our cleaning services fell short of expectations. Our team values your perspective and hopes for the opportunity to improve your experience in the future.

6/10 Okay

michelle

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from General Manager on May 26, 2024
Dear Michelle,Our goal is always to go above and beyond, so we hope you will consider letting us know how we could have improved your stay. It was a pleasure having you as our guest, and we hope we will have the opportunity to host you again to change your perceptions.

10/10 Excellent

Daniel

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
love this property, friendly staff,and the hotel accomodate us!
Stayed 2 nights in Mar 2024
Response from General Manager on May 25, 2024
Dear Daniel,We're thrilled you love Holiday Inn Resort Orlando Suites - Waterpark and that our friendly team made your stay enjoyable. It would be fantastic to welcome you back for another wonderful experience!

6/10 Okay

Autumn Christine

Traveled with family and small children
Liked: Staff & service, amenities
Disliked: Property conditions & facilities
Half of the lights didnt work in the first room we checked into and the condition of the room was in need of refurbishing/replacement items such as Tp holders and doors plus the amount of bugs in the window tells me that it’s wasn’t cleaned in some time. We were moved to a room closer to the Waterpark and that room several more lightbulbs were burnt out and the vinyl floor was severely bubbled and needed to be replaced. However…The staff was very kind and accommodating. Pool and Waterpark area was kept clean.
Stayed 4 nights in May 2024
Response from General Manager on May 25, 2024
Dear Autumn,Thank you for being our guest and sharing your feedback. While we are happy you enjoyed our wonderful staff and great waterpark, we are surprised and saddened to hear you were disappointed with our accommodations. Your comments are important to us as we are always working to improve. We look forward to welcoming you back and impressing you further.

8/10 Good

Destiny

Liked: Cleanliness, staff & service
good for family fun
Stayed 2 nights in May 2024
Response from General Manager on May 25, 2024
Dear Destiny,Thank you for sharing your positive experience at Holiday Inn Resort Orlando Suites - Waterpark. We hope you had a great time with your family and cannot wait to welcome you back.

10/10 Excellent

Madeleine

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
OVER ALL AWESOME!
Stayed 1 night in Mar 2024
Response from General Manager on May 24, 2024
Dear Madeleine,Now, there's a review that's going to make the day of every team member at Holiday Inn Resort Orlando Suites - Waterpark! Thank you for your kind comments. It was a pleasure having you as our guest, and we are delighted you had a wonderful five-star experience. We look forward to welcoming you back for many more memorable visits.

10/10 Excellent

Channing

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything!
Stayed 4 nights in Mar 2024
Response from General Manager on May 24, 2024
Dear Channing,We're delighted you enjoyed your stay at Holiday Inn Resort Orlando Suites - Waterpark! Please come see us again the next time you're in the area.

2/10 Terrible

amanda

Stayed 2 nights in May 2024
Response from General Manager on May 23, 2024
Dear Amanda,Our goal is always to go above and beyond for our guests, so we hope you will consider letting us know how we could have improved your stay. It was a pleasure having you here, and we hope we will have the opportunity to host you again to change your perceptions.

6/10 Okay

Brenda

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in May 2024
Response from General Manager on May 23, 2024
Dear Brenda,Guest satisfaction means everything to our team, so we're disappointed you did not enjoy your stay. Feedback helps us make effective changes, so we hope you will consider reaching out to share how we could have served you better.

10/10 Excellent

MANUEL

Liked: Cleanliness, staff & service, property conditions & facilities
We have neighbors problem ,I travel with my family two little 9 and 10 and this people drinking in outside the room and fighting each other,screaming each other ,call to reseption twice for 2 day party I never hear some security come make them stop
Stayed 3 nights in Apr 2024
Response from General Manager on May 24, 2024
Dear Manuel,Thank you for sharing your concerns. It's disappointing to hear about the disturbances you experienced during your stay. Our team is dedicated to ensuring a peaceful environment for all guests, and we will address this issue promptly. We hope to have the opportunity to provide you with a more pleasant stay in the future.

2/10 Terrible

luis

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Nothing bad experience
Stayed 4 nights in May 2024
Response from General Manager on May 23, 2024
Dear Luis,Thank you for taking a moment to review your recent stay. We are disappointed your visit was not as expected, and we apologize for any inconvenience. To ensure your next visit is an exceptional one, please feel free to reach out to us at any time so we may learn where to make improvements. It was a pleasure having you here, and we look forward to hearing from you soon.

8/10 Good

Sammy

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Over all everything was good , expected parking. I paid $30 a day, I stayed at the property for 5 days and it was hard for me to find parking when I got to the hotel every night:
Stayed 5 nights in May 2024
Response from General Manager on May 23, 2024
Dear Sammy,Thank you for staying with us at Holiday Inn Resort Orlando Suites - Waterpark. While we're glad you enjoyed your overall trip, we're disappointed to learn about any challenges you had finding parking on our property. We offer our sincere apologies for any inconvenience this may have caused you. Hopefully, this didn't detract too much from your overall experience. The pleasure was all ours, and we hope you'll visit us again in the future.

2/10 Terrible

Pritam

Traveled with family and small children
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
This property had extremely bad rooms. The AC was leaking in the bunkbed room and entire carpet was soaking wet. The alarm on top of bunk bed was hanging with wires exposed. The bathroom towel had a dead bug in it and the bathroom floor had ants.
Stayed 1 night in May 2024
Response from General Manager on May 23, 2024
Dear Pritam,Thank you for staying with us during your recent trip. Our goal is to provide every guest with pristine accommodations, and we offer our sincere apologies if your room was anything short of immaculate. We can assure you that what you have described is not typical of a visit to our property. Nevertheless, we take your comments seriously and will be sure to conduct a thorough investigation to ensure everything is as it should be. We appreciate your feedback and hope you will consider giving us another opportunity to change your perceptions in the future.

10/10 Excellent

Jessica

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from General Manager on May 22, 2024
Dear Jessica,We're glad you enjoyed your stay at Holiday Inn Resort Orlando Suites - Waterpark and appreciate your five-star rating. It was a pleasure having you here, and we look forward to welcoming you back in the near future.

10/10 Excellent

Cecily

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect for families
Stayed 2 nights in May 2024
Response from General Manager on May 22, 2024
Dear Cecily,Thank you for choosing Holiday Inn Resort Orlando Suites - Waterpark! We're glad you and the whole family enjoyed your visit, and we look forward to seeing you again for another great stay in the future.

4/10 Poor

Ada

Traveled with family and small children, Traveled with family
Disliked: Cleanliness, staff & service
The room wasn’t very clean. The water park closes two hours before the pool then opens 2 hours after pool is open check out is a bit early. The food, drinks and arcade are extremely over priced. The staff in the main pool area are not friendly. It was a one time stay won’t return.
Stayed 1 night in May 2024
Response from General Manager on May 22, 2024
Dear Ada,Thank you for your feedback. We're truly sorry to hear your stay fell short of your expectations. We value your feedback about the pool staff's friendliness, the room's cleanliness, and our amenities, and we will share your concerns with our team to ensure any opportunity to improve is seized. It was a pleasure having you here, and we hope you will consider giving us another chance to change your perceptions in the future.

2/10 Terrible

Courtney

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from General Manager on May 22, 2024
Dear Courtney,Guest satisfaction means everything to our team, so we're disappointed you did not enjoy your stay. Feedback helps us make effective changes, so we hope you will consider reaching out to share how we could have served you better.

2/10 Terrible

Charlea

Traveled with family and small children
Disliked: Cleanliness, staff & service, property conditions & facilities
Terrible experience never would stay at this property again! I was charged $56 for “early checkin” just to be given a dirty room. The front desk was very rude unprofessional empathetic and unpleasant. They had me and my family with 2 small children waiting around on the property for 3 hours waiting for another room . When I checked out on the last day the front desk called and harassed me about a balance that was incorrect due to miss communication. No one apologize for the horrible experience they simply said we don’t know how else to help you .
Stayed 2 nights in May 2024
Response from General Manager on May 22, 2024
Dear Charlea,Thank you for staying with us during your recent trip. We're disappointed to learn we fell short of expectations during your visit. Our goal is to provide every guest with pristine accommodations and friendly service, and we offer our sincere apologies for any inconvenience you had during your stay. Rest assured, your comments will be relayed to our team to ensure we are meeting our high standards of guest satisfaction going forward. We appreciate your feedback and hope to have the opportunity to change your perceptions in the future.

10/10 Excellent

Anahely

Liked: Cleanliness, staff & service, property conditions & facilities
Very convenient to have food, Waterpark all in one spot.
Stayed 2 nights in May 2024
Response from General Manager on May 22, 2024
Dear Anahely,We're happy you had such a great stay at Holiday Inn Resort Orlando Suites - Waterpark! It's fantastic to know you appreciated our delicious food offerings and our fun waterpark as well. It was a pleasure having you here, and we look forward to seeing you again soon!

10/10 Excellent

Lexus

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
There were a lot of bad reviews about this property, but don’t let that stop you!!! My family had an amazing time. The kids really enjoyed the waterpark. Definitely a plus. There are many dining options and they are reasonably priced. Make sure to check out the kids eat free option too. The room was clean and pretty spacious. The staff were nice and friendly. When we needed more towels, they made sure to get them in a timely manner. I don’t have any complaints and we will definitely be back. Thank you so much for an awesome experience for my son’s birthday!
Stayed 3 nights in May 2024
Response from General Manager on May 22, 2024
Thank you for your kind review of Holiday Inn Resort Orlando Suites - Waterpark. It's fantastic to hear the whole family had a terrific time with us. We strive to provide a fun and enjoyable environment for families, and it sounds like we hit the mark with our waterpark, delicious dining options, clean and spacious rooms, and friendly staff. It was our pleasure to help create a memorable birthday experience for your son, and we look forward to welcoming you back for another fantastic stay soon!

6/10 Okay

Kaitlyn

Traveled with family
Disliked: Amenities
I don’t like that we were hit with $217 after paying over $300 for only 2 nights. Terrible pricing for what it is.
Stayed 2 nights in May 2024
Response from General Manager on May 22, 2024
Dear Kaitlyn,Thank you for your feedback. We regret to hear about your dissatisfaction, as we aim to be transparent with our guests regarding our policies. Rest assured, your comments on pricing will be reviewed internally as we strive to provide the best possible value for our guests. We appreciate your input and hope to have the opportunity to offer a more satisfactory experience for you in the future.

8/10 Good

Matt

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was there for a convention at another property for which I didn't get a room at. Hotel was very conveinant and accessable. Parking was good. Room was clean and comfortable. I must even say, and it usually isn't good, but the in room coffee was good.
Stayed 3 nights in May 2024
Response from General Manager on May 22, 2024
Dear Matt,Thank you for your positive feedback! We're delighted to hear we provided you with a convenient and accessible place to rest while you were here for your convention. It's great that you enjoyed our parking and clean, comfortable rooms. It was a pleasure having you here at Holiday Inn Resort Orlando Suites - Waterpark, and we look forward to welcoming you back for another pleasant experience.

4/10 Poor

Desirae

Traveled with family and small children, Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I visited this place for my nephew's birthday with a group of 19 people, renting four different rooms on the same floor, which was convenient. However, my experience was quite disappointing. My room remained humid throughout the stay because the air conditioning didn't work properly; it would turn on, but the room never cooled down. The towels stayed wet due to the humidity. The shower was filthy, and we had to wear flip-flops because the floor felt so dirty. Additionally, my key card didn't work at the gate. When we tried to call the front desk, they didn't answer. Their response to issues was to call for each problem so they could fix it, but I didn't want to spend my entire two-day stay on the phone with them. Despite these issues, I stayed because our family wanted to be on the same floor. When I arrived, someone was already at the front desk complaining about a moldy smell in their room, and there were more complaints when I checked out. It's unacceptable to pay so much for substandard rooms. Furthermore, there was no handicap parking for our two older guests. Housekeeping used the elevator frequently, causing delays for us. Overall, I would not recommend or stay at this location again.
Stayed 2 nights in May 2024
Response from General Manager on May 20, 2024
Dear Desirae,Please accept our apologies for any inconvenience you faced during your stay. It's disheartening to learn that the air conditioning in your room was not functioning properly, causing discomfort. The cleanliness concerns you encountered with the shower and towels also do not meet our usual high standards. Rest assured, your feedback regarding these matters will be addressed with our team to ensure we are meeting the level of quality we strive for going forward. It was a pleasure having you here, and we hope you will consider giving us another opportunity to change your perceptions in the future.

10/10 Excellent

Anthony

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2024
Response from General Manager on May 21, 2024
Dear Anthony,Thank you for being a great guest and giving us a five-star rating. It was our pleasure to accommodate your needs while you were here, and we hope you will return soon.

2/10 Terrible

Megan

Traveled with family
Disliked: Staff & service, amenities, property conditions & facilities
The pool was closed for over 3 hours with no lighting or rain. We paid money for resort fees and didn’t get to utilize them.
Stayed 2 nights in May 2024
Response from General Manager on May 20, 2024
Dear Megan,Thank you for providing your feedback. We are disappointed to hear about the pool closure during your stay. Please accept our apologies for any inconvenience that this may have caused. We sincerely appreciate your understanding and hope to provide a better experience on your next visit.

8/10 Good

Daniel Lampiasi

Traveled with family and small children
Liked: Cleanliness, staff & service
The staff was really helpful and feiendly.
Stayed 2 nights in May 2024
Response from General Manager on May 20, 2024
Dear Daniel,Thank you so much for staying with us at Holiday Inn Resort Orlando Suites - Waterpark. Your kind words about our staff are greatly appreciated, and we are thrilled to hear you enjoyed your stay. It was a pleasure having you here, and we look forward to welcoming you back on your next visit.

8/10 Good

Ruben

Liked: Cleanliness, staff & service
Stayed 3 nights in May 2024
Response from General Manager on May 21, 2024
Dear Ruben,Thank you for your positive rating. We are glad you had an enjoyable experience, and we hope to see you again soon!

10/10 Excellent

Shatora

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
I enjoyed my stay I actually stay here every year at least one time for the past 4 years
Stayed 3 nights in May 2024
Response from General Manager on May 20, 2024
Dear Shatora,It is always a pleasure to welcome back a valued guest, and we are thrilled to hear that you enjoyed your time with us at Holiday Inn Resort Orlando Suites - Waterpark once again! Thank you for your perfect rating, and we look forward to your next visit.

10/10 Excellent

Carlos, Davie

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall great stay again
Stayed 2 nights in May 2024
Response from General Manager on May 20, 2024
Dear Carlos,Thank you for your review and for giving us a perfect rating! We're thrilled you thoroughly enjoyed your experience here at Holiday Inn Resort Orlando Suites - Waterpark, and we hope you return soon.

10/10 Excellent

Camael Tsaphka Rutcheen Dejean

Liked: Staff & service
Disliked: Cleanliness
Stayed 4 nights in Apr 2024
Response from General Manager on May 19, 2024
We're glad you enjoyed your stay and appreciate your five-star rating. We look forward to welcoming you back in the near future.

10/10 Excellent

Tekeisha

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from General Manager on May 19, 2024
Dear TekeishaThank you for being a great guest and giving us a five-star rating. It was our pleasure to accommodate your needs while you were here, and we hope you will return soon.

10/10 Excellent

Brandi

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The whole overall experience was great ty
Stayed 4 nights in May 2024
Response from General Manager on May 20, 2024
Dear Brandi,We're thrilled you enjoyed your stay at Holiday Inn Resort Orlando Suites - Waterpark! Our team takes pride in ensuring every guest feels valued, and we are delighted you had a great time. We look forward to welcoming you back for another wonderful visit.

6/10 Okay

Maribel

Traveled with family and small children
Disliked: Staff & service
Cleaning rooms should be done daily. When you are on vacation you should come back to your hotel room clean and the beds should be made and you should have fresh towels
Stayed 4 nights in May 2024
Response from General Manager on May 20, 2024
Dear Maribel,Thank you for providing your feedback. We regret to hear that some aspects of your did not meet expectations. Your input is valuable to us as we make improvements to enhance our guest experience. Rest assured, we will share your comments with our housekeeping team to ensure we are meeting our high standards going forward. We hope to have the opportunity to welcome you back again soon for a more seamless visit.

10/10 Excellent

Elisabeth

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very pleasurable stay
Stayed 3 nights in May 2024
Response from General Manager on May 17, 2024
Dear Elisabeth,We're delighted you enjoyed your stay at Holiday Inn Resort Orlando Suites - Waterpark! Please come see us again soon.

8/10 Good

Christine

Stayed 6 nights in May 2024
Response from General Manager on May 16, 2024
Dear Christine,Thank you for your positive rating. We are glad you had an enjoyable experience, and we hope to see you again soon!

2/10 Terrible

Shanira

Traveled with family and small children, Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Unprofessional staff and didn’t follow right what was told to me
Stayed 3 nights in May 2024
Response from General Manager on May 16, 2024
Dear Shanira,Thank you for your feedback. We're concerned about your experience with our team and the communication issues you encountered. Rest assured, we will address your feedback to ensure we are meeting our high standards of hospitality going forward. We hope to have another opportunity to demonstrate our dedication to your satisfaction in the future.

4/10 Poor

Elizabeth

Traveled with family
Disliked: Cleanliness, property conditions & facilities
The property was ok. The fan did not work and the cook top was not working.
Stayed 2 nights in May 2024
Response from General Manager on May 16, 2024
Dear Elizabeth,Thank you for staying with us and for your feedback. We are disappointed your visit was not as expected, and we apologize for any inconvenience you experienced. Your comments will be shared with our maintenance team, and we will have any issues with the cooktop and fan corrected immediately. Thank you for letting us know about your visit, and we hope you will give us another opportunity to provide you with the terrific stay you truly deserve in the future.

6/10 Okay

Ashley

Traveled with family and small children
Disliked: Amenities, property conditions & facilities
Location is great and we enjoyed the resort activities however to pay a resort fee daily and not be able to utilize the resort amenities was a huge let down. it was 95 degrees and no ice machines in any of the buildings were working, no housekeeping unless we called, not even fresh towels. Breakfast isn’t included and pretty pricey, the pool inflatable slides were not up for the kids to use, and the mini fridge/freezer in the room didn’t work. Lots of inconveniences unfortunately.
Stayed 5 nights in May 2024
Response from General Manager on May 16, 2024
Dear Ashley,We appreciate you choosing to stay with us and leaving us feedback. It is wonderful that you enjoyed our lively location and fun activities. However, we apologize for any inconvenience and want you to know that this is not what guests have come to expect from staying with us. Your feedback is important and we will use it to make necessary improvements swiftly. We hope you'll consider giving us another opportunity to go above and beyond your expectations in the future.

8/10 Good

Anabel

Traveled with family and small children
Liked: Staff & service, amenities, property conditions & facilities
Good stay
Stayed 3 nights in May 2024
Response from General Manager on May 16, 2024
Dear Anabel,Thank you for your recent stay with us at Holiday Inn Resort Orlando Suites - Waterpark. We are happy to hear you had a terrific experience, and we look forward to welcoming you back for another unforgettable getaway!

8/10 Good

Matthew

Traveled with family
Liked: Amenities, property conditions & facilities
Room floors were dirty, hot water in room was instantly extremely hot - had to be careful with the kids. Facilities and activities on the property were great for the kids.
Stayed 4 nights in May 2024
Response from General Manager on May 16, 2024
Dear Matthew,Thank you for taking the time to share your experience with us. We are delighted you had a great stay overall, and we're thrilled your kids had a blast as well. However, we are concerned about your comments regarding your room. Rest assured, we'll relay these matters to our team to ensure that they are resolved swiftly. It was a joy having you here with us, and we hope you'll consider giving us another chance to exceed your expectations in the future.

6/10 Okay

Melanie, Holland

Business traveler
I didn't like that I had to pay $49.00 per day to use the waterparks, but I didn't plan on using them and also never did. The accommodations were a little rundown. The hotel just didn't have the best vibes.
Stayed 4 nights in May 2024
Response from General Manager on May 16, 2024
Dear Melanie,We appreciate you taking the time to leave your review and apologize for any inconvenience you had during your stay. Rest assured, we value your comments regarding the condition of our property. We will share them with our team to ensure any opportunity to improve for our guests is seized. It was a pleasure having you here, and we hope to have the chance to exceed your expectations in the future.