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Reviews of Mercure Orange

4.5 out of 5
Mercure Orange
94 Byng Street, Orange, NSW

Reviews

9.0

Wonderful

Rating 10 - Excellent. 469 out of 858 reviews" "
Rating 8 - Good. 293 out of 858 reviews" "
Rating 6 - Okay. 72 out of 858 reviews" "
Rating 4 - Poor. 19 out of 858 reviews" "
Rating 2 - Terrible. 5 out of 858 reviews" "

9.2/10

Cleanliness

9.0/10

Staff & service

8.8/10

Amenities

8.8/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Kristy

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, good AC, convenient, everything we needed
Stayed 1 night in May 2024

8/10 Good

Adam

Liked: Cleanliness, staff & service, property conditions & facilities
Nice and tidy hotel. Plesant stay. Staff were friendly.
Stayed 1 night in Apr 2024

10/10 Excellent

Sue

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super comfortable, quiet, convenient, stayed before
Stayed 1 night in Apr 2024

8/10 Good

Brendan

Liked: Cleanliness, staff & service
Stayed 1 night in Mar 2024

8/10 Good

John

Liked: Staff & service, property conditions & facilities, room comfort
excellent position in centre of town. we could walk easily to restaurants and bars as well as shops. we would stay there again.
Stayed 3 nights in Feb 2024

8/10 Good

Hsien Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

10/10 Excellent

Eleanor

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Feb 2024

8/10 Good

Dulangi, Melbourne

Stayed 2 nights in Feb 2024

10/10 Excellent

Adam

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Nice room
Stayed 1 night in Jan 2024

10/10 Excellent

Jasleen

Stayed 4 nights in Jan 2024

8/10 Good

Juliemma

Liked: Staff & service
Disliked: Cleanliness
The room was smaller than expected (but ok for 1 night) we were out most of the night. The bathroom is very small. Expensvevabd underwhelming for a “King” room in Orange.
Stayed 1 night in Jan 2024

8/10 Good

Jessica

Stayed 1 night in Dec 2023

10/10 Excellent

Kylie

Traveled with group
Loved the facility in the bath room. Very clean & tidy
Stayed 1 night in Dec 2023

10/10 Excellent

Laura

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

8/10 Good

Lepa

Traveled with group, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Like the room Should have an outdoor sitting area
Stayed 2 nights in Dec 2023

6/10 Okay

Heather

Liked: Cleanliness, staff & service
The deluxe king room was not worth $250 a night.
Stayed 1 night in Dec 2023

10/10 Excellent

Rebecca

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed 2 nights for a wedding. Staff were very helpful and polite, the King room had plenty of room, shower had great pressure, bathroom was roomy. Bed was super comfy.
Stayed 1 night in Dec 2023

8/10 Good

Jai hee

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

10/10 Excellent

Angela

Stayed 1 night in Sep 2023

8/10 Good

Wendy

Liked: Cleanliness, staff & service, property conditions & facilities
Very central . Room should have been 5/5 clean but was 4/5 .
Stayed 1 night in Sep 2023

10/10 Excellent

PAT

Great location, friendly staff.
Stayed 3 nights in Sep 2023

10/10 Excellent

Kim

Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
One of the best!
Stayed 1 night in Sep 2023

10/10 Excellent

Fiona

Liked: Cleanliness, staff & service, property conditions & facilities
Very clean and fresh, comfortable.
Stayed 1 night in Aug 2023
Response from Mercure Orange on Aug 15, 2023
Hi Fiona, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Mercure Orange

10/10 Excellent

Robert

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room facilities excellent. Central location. Interesting breakfast package involving local cafés. Room service Monday to Saturday works well.
Stayed 2 nights in Aug 2023

10/10 Excellent

Sylvia

Stayed 3 nights in Jul 2023
Response from Mercure Orange on Aug 15, 2023
Hi Sylvia, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Mercure Orange

8/10 Good

Geoff

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
We like the ‘Go Green’ option. The easy walk to the Ex Servicemen’s Club for meals. We found the shower recess too small for a rain shower the water went out of the shower recess. Also the air con made a noise think it needs a service. If ever needing accommodation in Orange again will always stay at the Mercure.
Stayed 2 nights in Jul 2023
Response from Mercure Reception on Jul 11, 2023
Hi Geoff, Thank you for taking the time to leave a review of our Hotel, We hope to see you again soon. Sincerely, Mercure Orange

10/10 Excellent

Sue

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great location Rooms lovely
Stayed 2 nights in Jul 2023
Response from Mercure Reception on Jul 11, 2023
Hi Sue, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Mercure Orange

8/10 Good

Anthony Patrick

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good centre town motel.
Good central location, friendly & helpful staff, firm comfortable bed. Higher end motel.
Stayed 1 night in Jul 2023
Response from Mercure Reception on Jul 12, 2023
Hi Anthony,Thank you for your feedback, we are delighted to hear that you enjoyed your stay with us.

10/10 Excellent

Bryan

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Good Location
Stayed 1 night in Jun 2023
Response from Mercure Reception on Jul 12, 2023
Hi Bryan,Thank you for your feedback, we are delighted to hear that you enjoyed your stay with us.

10/10 Excellent

Susan

Stayed 1 night in Jun 2023
Response from Mercure Reception on Jul 11, 2023
Hi Susan, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Mercure Orange

8/10 Good

John

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great location with off street parking
Stayed 1 night in Jun 2023
Response from Mercure Reception on Jul 11, 2023
Hi John, Thank you for your feedback, we are delighted to hear that you enjoyed your stay with us.

10/10 Excellent

JOE

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
VERY CLEAN RESTATURANTS & PIANO BAR IN COMPLEX VERY CLASSY STAFF GREAT
Stayed 1 night in Jun 2023
Response from Mercure Reception on Jul 11, 2023
Hi Joe, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Mercure Orange

10/10 Excellent

Yu Chow

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Clean and comfortable environment. Will stay again in next trip!
Stayed 2 nights in Jun 2023
Response from Mercure Reception on Jul 11, 2023
Hi Yu, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Mercure Orange

6/10 Okay

Mardi

Traveled with family
Liked: Staff & service
Disliked: Cleanliness
The room was lovely apart from that when we arrived and went to use the bathroom there was a poo stuck in the toilet bowl. Also the single bed was uncomfortable and there was a hole in the top sheet that you could stick your toe through.
Stayed 1 night in Jun 2023
Response from Mercure Reception on Jul 11, 2023
Dear Agnes, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, Mercure Orange

10/10 Excellent

John

Stayed 1 night in May 2023
Response from Mercure Reception on May 31, 2023
Hi John, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Mercure Orange

10/10 Excellent

Ian

Liked: Cleanliness, staff & service
Good location clean and great service
Stayed 1 night in May 2023
Response from Mercure Reception on May 14, 2023
Hi Ian, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Mercure Orange

10/10 Excellent

Adam

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2023
Response from Mercure Reception on May 2, 2023
Hi Adam, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Mercure Orange

10/10 Excellent

Raymund

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great place
Stayed 1 night in Apr 2023
Response from Mercure Reception on Apr 19, 2023
Hi Raymund, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Mercure Orange

10/10 Excellent

Gary

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2023
Response from Mercure Reception on Apr 12, 2023
Hi Gary , Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Mercure Orange

4/10 Poor

Peter

Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Stayed 2 nights in Mar 2023
Response from Mercure Reception on Jul 11, 2023
Dear Agnes, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, Mercure Orange

8/10 Good

Mark

Traveled with partner
Liked: Cleanliness, staff & service
Our stay was all good and the property very much as expected. Rooms were clean and tidy and the position very good for an easy walk into town and restaurants. The only issue was with wifi that was difficult to keep a connection and needed constant logging on. Apart from that, we would stay again.
Stayed 2 nights in Mar 2023
Response from Mercure Reception on Mar 27, 2023
Hi Mark,Thank you for your feedback, we are delighted to hear that you enjoyed your stay with us, and we are sorry to hear of the WiFi issues you encountered. Sincerely, Mercure Orange

10/10 Excellent

carla

Stayed 1 night in Mar 2023
Response from Mercure Reception on Apr 16, 2023
Hi Carla, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Mercure Orange

8/10 Good

Matthew

Stayed 1 night in Mar 2023
Response from Mercure Reception on Mar 20, 2023
Hi Matthew, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Mercure Orange

8/10 Good

Cheryl

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 2 nights in Mar 2023
Response from Mercure Reception on Mar 14, 2023
Hi Cheryl, Thank you for your feedback, we are very happy to hear that you enjoyed your stay

2/10 Terrible

Agnes, Footscray

Business traveler
Disliked: Amenities, property conditions & facilities
Worst place ever Walls paper thin you can hear everything going on in car park cars going coming the road etc Oh not to mention they back into rsl club so if you love loud music till late … the only good thing is beds are comfortable everything rose was so bad
Stayed 1 night in Mar 2023
Response from Mercure Reception on Mar 12, 2023
Dear Agnes, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, Mercure Orange

10/10 Excellent

Ian

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Feb 2023
Response from Mercure Reception on Feb 26, 2023
Hi Ian, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Mercure Orange

10/10 Excellent

Remo

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
very quiet and dark room, excellent for sleeping
Stayed 1 night in Feb 2023
Response from Mercure Reception on Feb 20, 2023
Hi Remo, Thank you for your feedback, we are delighted to hear that you enjoyed your stay with us.

10/10 Excellent

Jenny

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Right in town but not on main street.
Stayed 1 night in Feb 2023
Response from Mercure Reception on Feb 19, 2023
Hi Jenny,Thank you for your feedback, we are delighted to hear that you enjoyed your stay with us.

6/10 Okay

Brendan

Liked: Cleanliness, amenities
Stayed 1 night in Jan 2023

10/10 Excellent

Linda

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very comfortable room with a particularly comfortable bed. Great night’s sleep!
Stayed 1 night in Jan 2023
Response from Mercure Reception on Feb 12, 2023
Hi Linda,Thank you for your feedback, we are happy to hear you enjoyed your stay with us.