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Reviews of Hilton Norfolk The Main

4 out of 5
Hilton Norfolk The Main
100 East Main Street, Norfolk, VA

Reviews

8.8

Excellent

Rating 10 - Excellent. 663 out of 1000 reviews" "
Rating 8 - Good. 184 out of 1000 reviews" "
Rating 6 - Okay. 66 out of 1000 reviews" "
Rating 4 - Poor. 50 out of 1000 reviews" "
Rating 2 - Terrible. 37 out of 1000 reviews" "

9.4/10

Cleanliness

9.0/10

Staff & service

9.2/10

Amenities

9.4/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

8/10 Good

Mark

Liked: Cleanliness, staff & service, property conditions & facilities
Great hotel but they don’t tell you valet has limited hours and in the morning staff is not readily available until 7am so you will have to track people down for your vehicle.
Stayed 2 nights in May 2024

10/10 Excellent

Stephanie

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
5 star
Stayed 2 nights in May 2024

10/10 Excellent

Nancy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2024

8/10 Good

walt

Traveled with partner
Towels should have been changed daily. The room was good. Nice restaurants.
Stayed 3 nights in May 2024

10/10 Excellent

waiian

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very recommend Hilton to my friends
Stayed 3 nights in May 2024

10/10 Excellent

Sofia

Liked: Cleanliness, amenities
Great location, staff and hotel. It’s my favorite spot !
Stayed 2 nights in May 2024

10/10 Excellent

Karla

Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful !!!!
Stayed 1 night in May 2024

10/10 Excellent

Walter

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great service
Stayed 1 night in May 2024

8/10 Good

Jessica

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024

10/10 Excellent

Sebring

Liked: Cleanliness, staff & service, property conditions & facilities
Great views of the river.
Stayed 1 night in Apr 2024

10/10 Excellent

Matthew

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

2/10 Terrible

Rose

Stayed 1 night in Apr 2024

10/10 Excellent

Evangelos

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

Carol

Stayed 1 night in Apr 2024

10/10 Excellent

VICTORIA, upper marlboro

Traveled with group, Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
great front desk
Stayed 1 night in Apr 2024

10/10 Excellent

Andria

Liked: Cleanliness, staff & service, property conditions & facilities
Nice and convenient

10/10 Excellent

Paola, Virginia Beach

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel, great area
Stayed 1 night in Apr 2024

10/10 Excellent

Rosemary

Liked: Staff & service, property conditions & facilities
Multiple restaurants to choose from all with great variety. Have stayed multiple times it is my go to when I’m in Norfolk. Indoor valet parking helps me feel safe when traveling.
Stayed 1 night in Apr 2024

10/10 Excellent

Steven

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was very close to the cruise ship port, i.e., within walking distance and the area was very nice and well maintained. The view from our hotel room window overlooked the pier and we could see boats moving on the water which was very nice to watch from our room on the 15th floor of the hotel.
Stayed 1 night in Apr 2024

10/10 Excellent

Neil

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Always a good time at the hilton on main!
Stayed 1 night in Mar 2024

10/10 Excellent

Nateace

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024

2/10 Terrible

Jamar

Disliked: Staff & service
Stayed 1 night in Mar 2024

6/10 Okay

Vickielyn, Washington

Traveled with group
Liked: Cleanliness, staff & service, amenities
Was the for an overnight stay. Walking distance to the Granby Theater. I was given a handicap room which wasn’t an issue until I took a shower. There was no water pressure I mean none. There was no shower head only a handheld. I called to the front desk but they didn’t have any alternative rooms. So needless to say I wasn’t completely happy with my stay but I did love the location
Stayed 1 night in Mar 2024

10/10 Excellent

Jennifer, COLONIAL HEIGHTS

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the options of dining on property and the staff was stellar!
Stayed 2 nights in Mar 2024

8/10 Good

Samuel

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Plenty of choices for dining and convenient to other restaurants
Stayed 3 nights in Feb 2024

10/10 Excellent

Marshall

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice and clean, easy to park and get around!
Stayed 1 night in Feb 2024

10/10 Excellent

Colin

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Highly recommended
Our stay was amazing, great location and view. Customer service each time needed was absolutely outstanding.The convenience of the restaurants was awesome. On top of the food being great. The parking garage was easy to access with more than enough space. I have zero complaints with this stay.
Stayed 1 night in Feb 2024

10/10 Excellent

Rodney

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great getaway spot
It’s. Was very clean the hotel has so many option of food walking distance to everything the vibe was awesome .Our room over looked the water
Stayed 1 night in Feb 2024

10/10 Excellent

Franco

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved everything, except maybe the shower which is a bit odd and causes some flooding when showering. But besides that, excellent place!
Stayed 1 night in Feb 2024

8/10 Good

Charlene

Business traveler
Liked: Cleanliness, staff & service, amenities
I have stayed at this property several times and it is my go to typically. I like the rooms, location is great and staff are friendly. My only comment is the property needs a little more care and upkeep in the common areas.
Stayed 1 night in Dec 2023

6/10 Okay

Verified traveler

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Mehhh experience
The hotel was nice, but the staff was not. First incident was the valet speeding through the parking deck in my vehicle. The front desk staff was very passive when I asked for help. I asked if they could call valet while I was waiting for the bellhop to bring a luggage cart. They wouldn’t call and told me that I could tell them to bring my car once I got downstairs to the garage. I went to my room and waiting for the luggage cart that never arrived. While waiting I made the call myself to have my car ready. I ended up carrying all of my bags downstairs.
Stayed 1 night in Jan 2024

10/10 Excellent

Stanley

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

8/10 Good

Atiana

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The stay was good. The room was clean. The only downside was not being able to order room service from the restaurants in the hotel.
Stayed 1 night in Jan 2024

8/10 Good

Tony

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Jan 2024

10/10 Excellent

Amanda

Liked: Staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024

10/10 Excellent

Sallie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

8/10 Good

Christopher

Stayed 1 night in Dec 2023

10/10 Excellent

Millicent

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful hotel.
Stayed 1 night in Jan 2024

10/10 Excellent

Montogmery

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024

10/10 Excellent

Savannah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

10/10 Excellent

Alison

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

Anijah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

8/10 Good

Lydell

Liked: Cleanliness, property conditions & facilities
It was a really beautiful hotel. The rooms were nice but not spectacular. The best part was the location and ease to walk and go to restaurants and the options to dine in the hotel with 3 restaurants being located on the property.
Stayed 1 night in Dec 2023

10/10 Excellent

James, Midlothian

Stayed 1 night in Dec 2023

10/10 Excellent

Ralph

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Hotel Experience @ Hilton Downtown Norfolk
The room was state of the art and looked like it was recently remodeled. I loved the modern barn doors in the bathroom and shower. The room was immaculately clean and the bed was extremely comfortable!
Stayed 1 night in Dec 2023

10/10 Excellent

Richard

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

kathy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

8/10 Good

Tara

Traveled with partner
Liked: Cleanliness, staff & service, amenities
parking was terrible
Stayed 2 nights in Dec 2023

10/10 Excellent

Kelly

Liked: Cleanliness

2/10 Terrible

Tracy

Stayed 1 night in Dec 2023