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Reviews of Hampton By Hilton Newcastle

3.5 out of 5
Hampton By Hilton Newcastle
Baron House Neville Street, Newcastle-upon-Tyne, England

Reviews

8.8

Excellent

Rating 10 - Excellent. 555 out of 1002 reviews" "
Rating 8 - Good. 312 out of 1002 reviews" "
Rating 6 - Okay. 72 out of 1002 reviews" "
Rating 4 - Poor. 34 out of 1002 reviews" "
Rating 2 - Terrible. 29 out of 1002 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

8.8/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Kenneth

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent customer service and location for everything good breakfast only downside one lift beside that perfect great thai restaurant 200 yards from hotel Nadon thai and great pub up front it the Manahatta 👍
Stayed 2 nights in May 2024
Response from Joseph on May 22, 2024
Thank you for your fantastic 5/5 review! We're thrilled to hear that you enjoyed our excellent customer service and convenient location. It's great to know you appreciated the breakfast as well. We apologise for the ongoing issue with having only one lift, and we understand how this can be inconvenient.Thank you for the recommendation of Nadon Thai restaurant – we're delighted to hear you found it fantastic and well worth the money. We're also pleased you enjoyed the Manahatta pub located nearby. We appreciate your feedback and hope to welcome you back for another perfect stay!

10/10 Excellent

RUTH

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Spotless. Good central position. Good size room. Staff appear happy. Only disappointment no fridge in room.
Stayed 2 nights in May 2024
Response from Charlie - GSA on May 17, 2024
Good afternoon Ruth, thank you so much for taking the time to leave us a review. A 5* review is a fab form of feedback and we really appreciate it. We hope to welcome you back soon! Kind regards,

10/10 Excellent

Antonia

Business traveler
The rooms were clean, the staff are professional and very helpful. The breakfast was excellent with a wide choice of food to choose from. The location is great close to stores, pubs and restaurants. The metro is right there and just 20 minutes away from the airport.
Stayed 4 nights in Mar 2024
Response from Charlie - GSA on Apr 3, 2024
! We are so pleased you experienced the brilliant level of customer service given by our staff. We always try to accommodate as much as possible for our valued guests in all aspects of their stay. We hope to welcome you back soon! Kind regards,

10/10 Excellent

claire

Liked: Cleanliness, staff & service, property conditions & facilities
Staff were excellent, some noise from hotel guests but concierge immediately sorted it out
Stayed 1 night in Mar 2024
Response from Charlie - GSA on Mar 24, 2024
Thank you for your feedback. We are pleased to hear you had such a positive experience with our staff and hope to see you again soon.Many thanks

10/10 Excellent

Donna, Monifieth

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
When we checked in to our room there was an issue with it which meant we asked to be moved. Reception very quickly allocated us a new room, no hassle at all. The hotel is in a fantastic location right opposite the train station. It doesn’t have parking but we parked at the station and it was only £12 for 24 hours. Rooms are really nice, beds very comfortable and the breakfast was lovely.
Stayed 1 night in Mar 2024
Response from Charlie - GSA on Mar 24, 2024
Thank you for your feedback! We are so pleased to hear you had such a wonderful stay with us and found it to be such a positive experience.We hope to see you again soon.Many thanks

8/10 Good

Nigel

Stayed 4 nights in Mar 2024
Response from Charlie - GSA on Apr 3, 2024
We are so pleased to hear you had such a wonderful stay with us and hope to see you again soon. Many thanks,

6/10 Okay

Verified traveler

Traveled with family
Liked: Cleanliness
Disliked: Staff & service, room comfort
Needs to try harder
Central location hence traffic noise up until midnight, suggest asking for high floor. Room was spacious with very nice bathroom. Mattress was terrible so hard with springs pushing through and the sofa bed was no better, they do offer pillows on request. There was a couple of guys on reception both appeared way to busy to be courteous. Breakfast was good however
Stayed 1 night in Feb 2024
Response from Charlie - GSA on Feb 24, 2024
Good afternoon, thank you for taking the time to leave us feedback. We are pleased to hear that you found breakfast and the room satisfactory. We are sorry that you found certain aspects not up to our regular standards; please know that we will pass on this information to the relevant departments. We hope to welcome you back soon!

4/10 Poor

karen

Liked: Staff & service
Stayed 2 nights in Feb 2024
Response from Scarlett on Feb 22, 2024
Thank you for taking the time to leave a review regarding your recent stay with us. We appreciate any feedback in order to make corrective action where required. We do hope to see you again soon. Kind Regards, Reception Team :)

8/10 Good

IAN

Liked: Cleanliness, staff & service, property conditions & facilities
Nice stay
Great friendly staff. Nice clean room. Only issue was nightclub noise. Ear plugs are essential.
Stayed 1 night in Feb 2024
Response from Scarlett on Feb 22, 2024
Thank you for taking the time to leave a response regarding your recent stay with us. We are pleased to hear you received excellent customer service from our staff. We do apologise for any disruption due to city noise at night. On busier nights in the city, it can tend to be slightly noisier. We do try to accommodate our guests as much as possible to ensure a great stay with us. We do hope to welcome you back soon!

10/10 Excellent

Mark

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stay was excellent unfortunately the checkin wasn’t as hotels.com didn’t send the confirmation email over so when I turned up I had no room and the hotel was full but luckily the receptionist was fantastic and after 2 hours of being on the phone she managed to sort it I booked this in June so why wasn’t the confirmation sent plus you can’t contact them joke
Stayed 2 nights in Feb 2024
Response from Charlie - GSA on Feb 17, 2024
Good morning Mark, thank you for taking the time to leave us your feedback! Our reception staff are extremely helpful and on hand 24/7 so we are pleased to hear we managed to help with your issue. We hope to welcome you back soon.

10/10 Excellent

Gillian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Had a nice stay for 1 night room and food was lovely. staff polite and friendly
Stayed 1 night in Feb 2024
Response from Scarlett on Feb 10, 2024
Thank you for taking the time to leave a response regarding your recent stay with us. We greatly appreciate any feedback given. We are pleased to hear you received great customer service and enjoyed our food provided. Your positive feedback will be passed on to our team :) We do hope to welcome you back soon.Kind Regards,Reception Team

8/10 Good

H

Stayed 1 night in Feb 2024
Response from Scarlett on Feb 11, 2024
Thank you for taking the time to leave a response regarding your recent stay with us. We greatly appreciate any feedback given as it allows us to make corrective action where required. We do hope to see you again soon. Kind Regards,Reception Team :)

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from Scarlett on Feb 10, 2024
Thank you for taking the time to leave a review regarding your recent stay with us! We greatly appreciate the feedback and hope to welcome you back again soon :)

10/10 Excellent

Beverley

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from Charlie - GSA on Feb 8, 2024
Thank you for your rating!

10/10 Excellent

Brian

Liked: Cleanliness, staff & service, amenities
Central hotel in the busy Newcastle city centre. 50 meters from the train station door and easy walking distance to all main dining and nightlife areas. Rooms basic, clean, quiet aircon. Only downside is that one of the elevators is out of service causing a fairly long wait and there are ongoing refurbishment works in the reception and gym (out of service during our stay).
Stayed 1 night in Feb 2024
Response from Charlie - GSA on Feb 8, 2024
Thank you for taking the time to leave us this amazing review. i cant wait to share it with the team !!! we hope to welcome you back again soon for another fantastic stay. Kind Regards

6/10 Okay

Jonathan

Business traveler
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
There are major building works going in at the Hotel which i was not aware of. Only 1 lift works which is a pain ,if on higher floors. Reception area a bit of a mess. If i had know i would have stayed somewhere else.
Stayed 3 nights in Jan 2024
Response from Charlie - GSA on Feb 3, 2024
Good morning Jonathan, we apologise for the disruption during your stay. This is not a regular occurrence and is currently underway because of essential firestopping maintenance. We hope however to welcome you back again when we are all back to normal! Many thanks,

10/10 Excellent

Lynne

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Central location good value
Second time staying at hotel would recommend
Stayed 2 nights in Jan 2024
Response from Charlie - GSA on Feb 1, 2024
Good morning Lynne, thank you for you 10 rating; we are pleased to hear you enjoyed your stay and would recommend our hotel! Many thanks,

10/10 Excellent

Darran

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel and staff were fantastic. Room clean and breakfast ample to set you up for the day
Stayed 2 nights in Jan 2024
Response from Charlie - GSA on Jan 30, 2024
Good afternoon Darren, thank you for your feedback, it is greatly appreciated and will be passed on to the relevant departments. Many thanks.

8/10 Good

Lesley

Traveled with family
Liked: Staff & service, property conditions & facilities, room comfort
Disliked: Cleanliness
Good but could be great
Excellent position and room was really lovely, nice size, modern with large tv, tea and coffee, hair dryer and iron, but none of the little extras such as a shower cap or pad and pen both I went out to buy as I was there 5 nights and needed them and no information about the hotel either in a file or in the tv which was broken on arrival however was fixed by maintenance the next day. There was also no information about the hotel with in a file or on the tv. The kitchen was closed for maintenance which I was supposed to get an email about but never did, I was going to book another hotel but they had in there website the kitchen was closed so I booked this one to fine the same problem but the didn’t tell you before arrival. The cleaning was not great however my coffee cups were just rinsed not replaced as the runs of coffee on the outside from myself using them were still there. But generally I would use this hotel again as it’s central and the rooms are good they just need to step up on odd things to make it very good.
Stayed 5 nights in Jan 2024
Response from Charlie - GSA on Jan 30, 2024
Good morning Lesley, thank you so much for your 8 rating! We sent out emails and advertisements that due to essential maintainece work, we would be offering a grab and go style breakfast temporarily - we are sorry you missed this. Although at a limited service, we still aimed to provide our utter most best breakfast standards. We hope to welcome you back soon so that you can experience our usual breakfast standard!

2/10 Terrible

Emily

Traveled with family
Disliked: Amenities, property conditions & facilities
Close to the train station (that’s the only positive, if you consider it one). Unless you want an immersive clubbing experience I wouldn’t bother. So noisy. Lift out of order, continued problems with key card and no hot breakfast option.
Stayed 1 night in Jan 2024
Response from Charlie - GSA on Jan 30, 2024
Good morning Emily, thank you for your feedback. Our location is one of our many benefits however due to our central location, it does sometimes come with noise of the busy city. Despite this, this is not a usual issue and so we hope to welcome you back again soon.

8/10 Good

simon

Business traveler
Liked: Cleanliness, staff & service, amenities
Due to maintenance there were no breakfast eat in option.
Stayed 1 night in Jan 2024
Response from Charlie - GSA on Jan 30, 2024
Good morning Simon, thank you for our feedback. We were still operating our grab and go breakfast service during your stay, however this still came with the option to eat in our lounge area where breakfast was being served. As always, you have the choice to eat in our breakfast/lounge area, your room or take your food to go. We hope to see you again soon.

8/10 Good

WAYNE

Business traveler
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Jan 2024
Response from Charlie - GSA on Jan 30, 2024
Thank you for your positive review! We hope to welcome you back soon!

10/10 Excellent

Karen

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Jan 2024
Response from Charlie - GSA on Jan 30, 2024
Thank you for your positive review! We hope to welcome you back soon!

10/10 Excellent

Katrina

Stayed 1 night in Jan 2024
Response from Charlie - GSA on Jan 30, 2024
Thank you for your positive review! We hope to welcome you back soon!

10/10 Excellent

Stuart

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Tosh's Vacation
We stayed only one night but very comfortable room and lovely staff. The breakfast was excellent, plenty of choice.
Stayed 1 night in Jan 2024
Response from Charlie - GSA on Jan 30, 2024
Thank you for your positive review! Our complimentary breakfast is one of our many benefits we pride ourselves on. We hope to welcome you back soon!

10/10 Excellent

Philip

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from Charlie - GSA on Jan 30, 2024
Thank you for your positive review! We hope to welcome you back soon!

10/10 Excellent

Futra Zamsyah

Stayed 2 nights in Dec 2023
Response from Charlie - GSA on Jan 30, 2024
Thank you for your positive review! We hope to welcome you back soon!

10/10 Excellent

Patrese Jane

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay!
Stayed 1 night in Dec 2023
Response from Charlie - GSA on Jan 30, 2024
Thank you for your positive review! We hope to welcome you back soon!

10/10 Excellent

Jonathan

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Short walk from train station, nice room, good value.
Stayed 1 night in Dec 2023
Response from Charlie - GSA on Jan 30, 2024
Thank you for your positive review! We hope to welcome you back soon!

10/10 Excellent

Sharon

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Charlie - GSA on Jan 30, 2024
Thank you for your positive review! We hope to welcome you back soon!

8/10 Good

Scott

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Charlie - GSA on Jan 30, 2024
Thank you for your positive review! We hope to welcome you back soon!

8/10 Good

leslie

Traveled with partner
Liked: Staff & service, property conditions & facilities
Very handy for the train station and shopping No floor markings when lift doors opened should be a sign to say which floor the lift had stopped on breakfast was very average some items was cold
Stayed 2 nights in Dec 2023
Response from Charlie - GSA on Jan 30, 2024
Good morning Leslie, thank you for your 4/5 rating. Our location is one of our many convinces. We are sorry to hear you were not satisfied with our breakfast standards but we hope to welcome you back soon to elevate your impressions.

6/10 Okay

Gavin

Average 3 star Hotel
I stayed at your Newcastle Hotel Saturday night. Most things were ok. With the exception of the pillows not being very comfortable and there was no hot water for a shower. The tiles behind the toilet in the bathroom were shattered where it looks like someone has kicked them. Breakfast was complete chaos, basic things not there like plates and bacon. I would compare this place to a premier inn. Not horrendous but not great either.
Stayed 1 night in Dec 2023
Response from Charlie - GSA on Jan 30, 2024
Good morning Gavin, thank you for your feedback. We are sorry to read you weren't entirely satisfied with you stay. We hope to welcome you back again soon and allow you to experience the potential of our breakfast.

8/10 Good

Colin

Stayed 1 night in Dec 2023
Response from Charlie - GSA on Jan 30, 2024
Thank you for your positive review! We hope to welcome you back soon!

2/10 Terrible

Linda

Traveled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Shocking
We visit this hotel every year and this was one disappointing year which I will no longer be returning. Walked into the hotel to find the lift was still out of service (same as last year). Then got in our room to find no bed was made up for my granddaughter. We pulled out the sofa bed to find a disgusting state (stains, dirty towels, crisp packets) this is not acceptable when you pay that amount of money for one night. Went down to reception and asked for a new room or this cleaned. We had to repack and move to the lower floor which we had to use the stairs (again) to then find out our new room bed wasn’t made up and blood stained mattress. For my granddaughters first stay in a hotel room this was not a good experience.
Stayed 1 night in Dec 2023
Response from Charlie - GSA on Jan 30, 2024
Good morning Linda, we are sorry to hear you were not satisfied with your stay. This is not our usual standards and so we apologise for this. We hope by staying with us again, we can amend your experience of our hotel.

8/10 Good

Stuart

Stayed 1 night in Dec 2023
Response from Charlie - GSA on Jan 30, 2024
Thank you for your positive review! We hope to welcome you back soon!

10/10 Excellent

Rebecca

Stayed 1 night in Dec 2023
Response from Charlie - GSA on Jan 30, 2024
Good morning Rebbecca, thank you so much for your 10 rating. We look forward to welcoming you back soon.

8/10 Good

David

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Felt a bit cold temperature wise?? Lift out of order Breakfast good
Stayed 1 night in Dec 2023
Response from Charlie - GSA on Jan 30, 2024
Thank you for your positive review! We are pleased you enjoyed our complimentary breakfast. We hope to welcome you back soon!

10/10 Excellent

ALEXANDER

Stayed 2 nights in Dec 2023
Response from Charlie - GSA on Jan 30, 2024
Good morning Alexander, thank you greatly for your 10 rating. We hope to see you again soon.

6/10 Okay

Richard

Traveled with family
Shopping trip
Bathroom cleanliness could be improved visible dirt in sink. Bedroom pillows were uncomfortable and no choice given as alternative Lifts on arrival we’re out of order Good choice of breakfast buffet Good central location
Stayed 1 night in Dec 2023
Response from Charlie - GSA on Jan 30, 2024
Good morning Richard, thank you for leaving us feedback. It will be passed on to the relevant departments and amendments will be made to improve your future stay. We hope to welcome you back soon.

8/10 Good

Nigel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Thought room was very good clean smart new. Disappointed with night club outside our window loud music until 3 am. Breakfast was like a cattle market and hot food was only Luke warm.
Stayed 1 night in Dec 2023
Response from Charlie - GSA on Jan 30, 2024
Good morning Nigel, thank you for taking the time to leave us feedback. We are pleased to hear that you were happy with the standards of our rooms. We hope you will join us again to experience our best breakfast potential,

10/10 Excellent

Xiuzhen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023
Response from Charlie - GSA on Jan 30, 2024
Thank you for your 10 rating. We hope to welcome you back soon.

10/10 Excellent

George

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Newcastle trip
Amazing location, right in the city centre and a 1 minute walk from train station was a super conveninent destination for a weekend in Newcastle
Stayed 1 night in Nov 2023
Response from Charlie - GSA on Jan 30, 2024
Many thanks for you 10 rating. Our location like you said is one of our many benefits of our hotel. We are pleased you had a pleasant stay and hope to welcome you back soon.

10/10 Excellent

Jason

Traveled with group
Liked: Cleanliness, amenities, property conditions & facilities
Great location. Very clean and well presented.
Stayed 2 nights in Nov 2023

10/10 Excellent

Gillian

Liked: Property conditions & facilities
Great easy check in
Stayed 1 night in Nov 2023

2/10 Terrible

Gareth

Traveled with group
Disliked: Staff & service
Arrived at 9am, left the bags in luggage room, arrived back to complete check in at 7pm to be told that only 1 room for the 2 booked was available, because of plumbing issues, the hotel obviously knew that they didn’t have enough rooms at an earlier stage for the day, where was the foresight and planning, we waited an hour to get moved to another hotel, missed dinner reservation, ruined the trip
Stayed 1 night in Nov 2023

8/10 Good

Christopher

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Bed was a bit too firm, the breakfast was excellent and very conveniently located
Stayed 1 night in Nov 2023

10/10 Excellent

Louise

Stayed 1 night in Nov 2023

6/10 Okay

Thiago

Business traveler
Liked: Staff & service
Disliked: Room comfort
Breakfast was really good, but the bed was not comfortable, very noise.
Stayed 3 nights in Nov 2023

2/10 Terrible

Gayane

Stayed 9 nights in Nov 2023
Response from Charlie - GSA on Nov 14, 2023
Thank you for sharing your feedback with us.