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Reviews of Citigate Motel Newcastle

2.5 out of 5
Citigate Motel Newcastle
418-422 Maitland Rd, Mayfield West, NSW

Reviews

8.2

Very Good

Rating 10 - Excellent. 233 out of 670 reviews" "
Rating 8 - Good. 288 out of 670 reviews" "
Rating 6 - Okay. 101 out of 670 reviews" "
Rating 4 - Poor. 35 out of 670 reviews" "
Rating 2 - Terrible. 13 out of 670 reviews" "

8.4/10

Cleanliness

8.4/10

Staff & service

8.4/10

Amenities

7.6/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

2/10 Terrible

Lisheng

Disliked: Cleanliness, staff & service, property conditions & facilities
The bedroom is too old; facilities are too old which cannot used at all; not good ; not worth money and will not choosing again!
Stayed 1 night in May 2024
Response from Relief Manager on May 21, 2024
Hi LishengSorry to hear we were not the right motel for your stay. Thank you for your feedback.RegardsCitigate Motel

10/10 Excellent

Lizzie

Liked: Staff & service, property conditions & facilities
Great work guys and NEVER CHANGE THISE BEDS! Comfiest yet!!
Stayed 1 night in Apr 2024
Response from Manager on Apr 14, 2024
Hi Liz, We are delighted to know you enjoyed your stay at Citigate Motel. Your satisfaction is our top priority, Thank you for taking the time to leave us a review. We are thrilled to hear that you loved your experience with us.

8/10 Good

Greg

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All good here. A co.fortable stay.
Stayed 2 nights in Apr 2024
Response from Jordy on Apr 8, 2024
Hi Greg, Thank you for your taking your time to write a review to share your experience with us.

10/10 Excellent

Michelle

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love they supplied a microwave crockery and cutlery The front desk girl is so lovely and so were the room staff Lovely clean older hotel with old fashion service Definitely would stay again
Stayed 2 nights in Mar 2024
Response from relief mananger on Mar 25, 2024
Thank you for your review. Hope to see you again when you are in the area.

10/10 Excellent

Paul

Business traveler, Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Clean and simple accommodation
Stayed 1 night in Feb 2024
Response from relief manager on Mar 22, 2024
thank you for your review

8/10 Good

Cassandra

Traveled with partner
Liked: Cleanliness, staff & service, amenities
Great
Stayed 2 nights in Feb 2024
Response from relief manager on Mar 22, 2024
thank you for your review

8/10 Good

Peter

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from relief manager on Mar 22, 2024
thank you for your review

6/10 Okay

Bailey

Stayed 3 nights in Feb 2024
Response from relief manager on Mar 22, 2024
thank you for your review

8/10 Good

Lewis

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from relief manager on Mar 22, 2024
thank you for your review

10/10 Excellent

jean

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff very helpful
Stayed 1 night in Feb 2024
Response from relief manager on Mar 22, 2024
thank you for your review

10/10 Excellent

Rachael

Traveled with family
Liked: Cleanliness, property conditions & facilities
Property was clean and in a convenient location
Stayed 1 night in Feb 2024
Response from relief manager on Mar 22, 2024
thank you for your review

10/10 Excellent

Jan

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our room was around the back of the motel. Room was very clean had everything we needed somewhere to eat, sofa to sit and watch tv, plates, cutlery and a microwave if needed. Air conditioning worked well. The bathroom was clean and the shower was awesome. Full range of linen including hand towels and face washer. Shower cap provided was good size. We utilised under cover parking. Interaction with reception staff was good. Would be happy to stay again.
Stayed 1 night in Jan 2024
Response from relief manager on Mar 22, 2024
Thank you for your review

10/10 Excellent

Jacqueline

Liked: Cleanliness, staff & service, property conditions & facilities
Was a good night for a decent price. Good service when picking up let’s.
Stayed 1 night in Jan 2024
Response from relief manager on Mar 22, 2024
thank you for your review

10/10 Excellent

Kylie

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was spacious & clean. Staff were pleasant
Stayed 2 nights in Jan 2024
Response from relief manager on Mar 22, 2024
Thank you for your review

8/10 Good

Jenny

Stayed 1 night in Jan 2024
Response from relief mananger on Mar 20, 2024
thankyou for your review

2/10 Terrible

Dhiraj

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from relief manager on Mar 22, 2024
thank you for your review

10/10 Excellent

Kristy

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities

8/10 Good

Kerralea

Traveled with family
Easy access. Friendly customer service.
Stayed 1 night in Jan 2024

4/10 Poor

Rowena

Disliked: Property conditions & facilities
Stayed 1 night in Jan 2024

10/10 Excellent

Susana

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Jan 2024

8/10 Good

Owen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff are friendly, there is a bit of traffic noise but at night noise from other guests was more of an issue. That being said, it was a comfortable, clean room and perfectly OK for a night or two. I liked the fact that I could walk from the Waratah local train station in 15-20 to the motel. Undercover parking is a bonus too.
Stayed 2 nights in Jan 2024
Response from relief manager on Jan 11, 2024
thank you for your review. Sorry about your concerns. There is always someone at motel to call if you have an issue.

8/10 Good

Mel

Traveled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Response from relief manager on Jan 11, 2024
Thank you for staying at Citigate Motel

10/10 Excellent

n

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
nice place friendly receptionist very helpful .we stayed 6 nights and everyday was refreshed our room . And the room was newly renovated very clean and nice . clean bathroom. Onsight parking was next to the room. cheap for the price with the facilities. thanks
Stayed 6 nights in Dec 2023
Response from relief manager on Jan 11, 2024
Thank you for choosing Citigate Motel . Hope to see you next time you are in the area,

10/10 Excellent

Juliet

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Although located on a busy road, our room was very quiet and the area locked to the outside, so very secure. Super clean. Comfy beds. Perfect for an affordable overnight stay.
Stayed 1 night in Jan 2024
Response from relief manager on Jan 12, 2024
Thank you for your review

10/10 Excellent

Hussain

Liked: Cleanliness, staff & service, property conditions & facilities
Good.
Stayed 1 night in Dec 2023
Response from relief manager on Jan 12, 2024
Thank you for your review

10/10 Excellent

Mahmoud

Traveled with family and small children
Liked: Amenities
Excellent just not enough parking on a busy day
Stayed 6 nights in Dec 2023
Response from relief manager on Jan 12, 2024
Thank you for your review

8/10 Good

Verified traveler

Traveled with family
Liked: Property conditions & facilities, room comfort
Disliked: Staff & service
Good value motel for the night
Great value with 2 queen beds suited for my family . Room is clean and spacious. 7-11 next to it .
Stayed 1 night in Dec 2023
Response from relief manager on Mar 22, 2024
thank you for your review

10/10 Excellent

Garth

Liked: Cleanliness, staff & service, property conditions & facilities
Just 10mins away from Newcastle, Citigate offered a nice, clean and comfortable room at an affordable price, for my family to stay during our trip.
Stayed 1 night in Dec 2023
Response from relief manager on Jan 12, 2024
Thank you for your review

10/10 Excellent

WING YEE

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
The room is clean.
Stayed 16 nights in Dec 2023
Response from relief manager on Jan 12, 2024
Thank you for your review

10/10 Excellent

Robyn

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were lovely, good value for a motel. Nice to have a 2 seater lounge when staying a few days. Some traffic noise which did not worry us.
Stayed 3 nights in Dec 2023
Response from relief manager on Jan 12, 2024
Thank you for choosing to stay at Citigate

8/10 Good

Jean

Liked: Cleanliness, staff & service, property conditions & facilities
Basic and clean
Stayed 1 night in Dec 2023
Response from relief manager on Jan 12, 2024
Thank you for your review

10/10 Excellent

Rabin

Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 1 night in Nov 2023
Response from relief manager on Jan 12, 2024
Thank you for your review

10/10 Excellent

Les

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent value for money. No complaints. A little road noise during peak hour but not excessive.
Stayed 1 night in Nov 2023
Response from relief manager on Nov 30, 2023
Thank you for the review. Hope to see you next time you are in the area

10/10 Excellent

Shane

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff really helpfull I had a car trailer and I got help with parking. Nice clean rooms. I will be staying here again
Stayed 1 night in Nov 2023
Response from relief manager on Nov 24, 2023
Thank you for your review

8/10 Good

MATT

Stayed 1 night in Nov 2023
Response from relief manager on Nov 24, 2023
Thank you for your review

6/10 Okay

Brenton

Liked: Staff & service
Disliked: Cleanliness
Stayed 1 night in Nov 2023
Response from relief manager on Nov 24, 2023
Thankyou for your review

8/10 Good

Jackie

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and easy check in. Good for our overnight stop
Stayed 1 night in Nov 2023
Response from relief manager on Nov 27, 2023
Thank you for your review

8/10 Good

John

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean amenities.Friendly,helpful staff.Value for money.
Stayed 2 nights in Oct 2023
Response from relief manager on Nov 24, 2023
Thankyou for your review

10/10 Excellent

Kenneth R

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good Motel at Citigate
Great motel. Only problem was traffic noise but isn't that standard for most motels. Plenty of space and very clean. Wanted breakfast as advertised but not on apparently. Will use this facility again I'm Sure.
Stayed 1 night in Oct 2023
Response from relief manager on Nov 24, 2023
Thank you for your review

10/10 Excellent

Verified traveler

Stayed 1 night in Oct 2023

10/10 Excellent

Erik

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

6/10 Okay

Jason

Stayed 1 night in Sep 2023
Response from relief manager on Nov 27, 2023
Thankyou for your review

8/10 Good

Robert

Traveled with partner
Liked: Cleanliness, staff & service, amenities
The location was good for what we wanted. The TV didn’t work and the toilet flush was very noisy.
Stayed 1 night in Oct 2023

10/10 Excellent

Judith

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were extremely friendly and helpful, nothing was a problem. The room was great and very clean.
Stayed 1 night in Oct 2023

10/10 Excellent

Bianca

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is well maintained and cleanliness is excellent. Suitable for family with a spacious room. It is also equipped with bowls and plates, utensils and a microwave. Appears to be better than other motel we have been to. Easy and quick check in and out.
Stayed 1 night in Oct 2023
Response from relief manager on Nov 24, 2023
Thank you for your review

10/10 Excellent

Michael

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Citigate Motel was perfect for the couple of nights' stay we had for our family of 4. The room was clean with plenty of bedding, towels and crockery/cutlery. From an environmental point of view, it would be great if they chose not to have the small shampoos, soaps, etc.
Stayed 2 nights in Sep 2023

8/10 Good

Muhammad

Liked: Cleanliness, staff & service, property conditions & facilities
Close to seven eleven and other beaches
Stayed 3 nights in Sep 2023

8/10 Good

Bhagawan

Liked: Staff & service, property conditions & facilities
Citygate Motel is conveniently located.
Stayed 1 night in Oct 2023

10/10 Excellent

SHRIJITH

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very convenient location, had a comfortable and quite stay.
Stayed 2 nights in Sep 2023

8/10 Good

Melissa

Traveled with family
Liked: Cleanliness, staff & service, amenities
It’s a bit bright for sleeping, make sure to close all blinds and doors.
Stayed 1 night in Sep 2023