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Reviews of The Dolphin

3.5 out of 5
The Dolphin
Bartholomew Street, Newbury, England

Reviews

8.6

Excellent

Rating 10 - Excellent. 45 out of 95 reviews" "
Rating 8 - Good. 39 out of 95 reviews" "
Rating 6 - Okay. 5 out of 95 reviews" "
Rating 4 - Poor. 2 out of 95 reviews" "
Rating 2 - Terrible. 4 out of 95 reviews" "

9.6/10

Cleanliness

9.0/10

Staff & service

9.0/10

Amenities

9.0/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Michael

Great stay and helpful staff
Stayed 1 night in May 2024

8/10 Good

Nicholas

Liked: Cleanliness, staff & service
Polite and friendly . Good parking.
Stayed 1 night in May 2024

10/10 Excellent

Samuel

Stayed 2 nights in Apr 2024

8/10 Good

Andrew

Stayed 1 night in Nov 2023

8/10 Good

Julie

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great friendly staff. Nice room. Very clean
Stayed 1 night in Sep 2023
Response from Ed T on Sep 29, 2023
Thanks so much for the lovely feedback Julie - really appreciated

10/10 Excellent

Phillip

Stayed 1 night in Sep 2023
Response from Ed T on Sep 29, 2023
Thanks for the top score Phillip - really appreciated

10/10 Excellent

Peter

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great little pub to stay over
Friendly greeting as always. Set really close to town Centre, a characterful lovely pub. No hassle sign in. Room clean and always some bottled water. Smallest grumble was the lack choice of Jam for breakfast Will definitely stay again
Stayed 1 night in Aug 2023
Response from ED T on Sep 29, 2023
Peter - sorry for the slow reply but huge thanks for the lovely feedback The jam is definitely on us when you next visit!

6/10 Okay

James

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Very small room and super hot... Stairs only. Window looked out on other windows so have to be careful for privacy. Great staff and breakfast!
Stayed 3 nights in Jun 2023
Response from Ed T on Jul 17, 2023
Thanks for the feedback James - it was very hot in June and we have fans but not air con sadly ... but thanks for teh kind words about the team

8/10 Good

Mrs janet

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Weekend away
Nice and convenient for our needs visiting family. Good size room. Small bathroom. The only real downside is that they dont service the room when staying more than 1 night. Food in pub very good with nice helpful staff.
Stayed 2 nights in Apr 2023
Response from Ed on May 18, 2023
Janet - thanks for the feedback - we're now looking to add back servicing as this is a hangover from Covid

10/10 Excellent

Nicholas

Stayed 1 night in Mar 2023
Response from Ed on May 18, 2023
Thanks so so much Nicholas

2/10 Terrible

Paul

Stayed 1 night in Mar 2023

8/10 Good

Peter

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice place to stay
Room clean and Tidy. Bed comfortable - had a good nights sleep. Continental breakfast quite adequate. Bar staff very friendly. Will definitely stay again.
Stayed 1 night in Mar 2023
Response from Ed T on Mar 10, 2023
Peter - thanks so much for taking the time to reply - really appreciated Hope to see you again soon

10/10 Excellent

james

Business traveler
Liked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2023
Response from Ed T on Feb 18, 2023
Thanks so much James - really appreciate the tip marks!

10/10 Excellent

Cathy

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Dolphin was excellent. The staff were very welcoming and helpful. The room was clean and the bed very comfortable. The continental breakfast just hit the spot. We would definitely visit again.
Stayed 1 night in Jan 2023
Response from Ed on Jan 26, 2023
Cathy - thank you so much for your lovely feedback - i'll share it with the team, they will be really chuffed!Thanks

8/10 Good

Angela

Stayed 1 night in Dec 2022
Response from Ed T on Jan 22, 2023
Thanks so much Angela - really appreciate the feedback

10/10 Excellent

Karen

Stayed 1 night in Dec 2022
Response from Ed on Dec 12, 2022
Karen - thank you so so much for the 10/10m - it always makes our day

8/10 Good

Neil

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2022
Response from Ed on Dec 2, 2022
Neil - many thanks for the 8 stars - hope we can give you 10 stars worth next time!

10/10 Excellent

Mrs janet

Stayed 2 nights in Nov 2022
Response from Ed T on Nov 24, 2022
Thanks so much for the 10 out of 10 Janet - really appreciated

8/10 Good

David

Stayed 1 night in Oct 2022
Response from Ed T on Nov 24, 2022
Thanks for taking the time to review us Davis - hope we can give you 10 out of ten next time!

6/10 Okay

GRAHAM, Hertford

Traveled with partner
Liked: Staff & service, amenities, property conditions & facilities
Room was good , slight issues , tv wasn’t tuned correctly , no guide , don’t think the tea/coffee tray was refilled , only 2 small milks and no tea spoons ! Worst thing toilet cistern handle not working , water continually run instead of refilling after flushing , niggly things really ! Would stay again !
Stayed 1 night in Sep 2022
Response from Ed T on Oct 6, 2022
Graham - so sorry about those issues - not what we want to deliver and we have been through all of the issues with the team in a retraining exercise.If you are able to come again please do let us know in advance so that we can make amends Thanks for being so understanding

10/10 Excellent

Ronald

Stayed 1 night in Aug 2022
Response from Ed on Sep 1, 2022
Ronald - thank you so much for the great score ... you've made our day!

8/10 Good

Chris

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2022
Response from ED on Aug 24, 2022
Thanks for the great review Chris ... really appreciated

10/10 Excellent

Felicity

Stayed 1 night in Aug 2022
Response from Ed on Aug 15, 2022
Thanks so much Felicity - you've made our day!

10/10 Excellent

Bryan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2022
Response from ED on Aug 1, 2022
Bryan - thanks so much for giving us full marks! You've made our week....

10/10 Excellent

Linda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2022
Response from ED on Jul 31, 2022
Thanks so much Linda - really really appreciated . Hope to see you again soon

2/10 Terrible

Gilbert

Stayed 1 night in Jul 2022
Response from Ed on Jul 31, 2022
Gilbert - I'm afraid i don't understand this rating as you didn't show up or stay the night - rather unfair on our team to give us a 2/10 rating sadly

10/10 Excellent

hazel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Relaxed stay
Really relaxed stay - great pub with beer garden, food was delicious. Catered for vegans and made us feel very welcome. Room was everything we needed - would definitely stay again.
Stayed 1 night in Jul 2022
Response from ED on Jul 20, 2022
Hazel - thank you so so much for the lovely feedback - you've made our day Hope to see you again soon

10/10 Excellent

Louise

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely little hotel
This is a lovely pub with refurbished bedrooms. It is located in the centre of town with great parking at rear. The staff were lovely. Breakfast is in the fish bowl! Lovely little room and there was plenty of continental food, no hot breakfast
Stayed 1 night in Jul 2022
Response from Ed on Jul 20, 2022
Louise - thank you so much for the lovely feedback and especially your kind words about the team - that is always really really appreciated Hope you can come and stay again soon

10/10 Excellent

Jane

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A great little find
This was a fantastic find. Great food, wonderful host, who welcomed your personally. Rooms very clean and fresh looking.
Stayed 1 night in Jul 2022
Response from Ed on Jul 4, 2022
Thanks so much for the lovey feedback Jane, really really appreciated

10/10 Excellent

Deborah Sue

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Charming, immaculate, very friendly. Great to have pub downstairs to eat. Delicious. Comfortable bed. A little noisy until midnight because of bar downstairs. Room 4 on a Saturday night. Free parking. Delicious breakfast.
Stayed 1 night in May 2022
Response from Ed on Jun 15, 2022
Deborah Sue - thank you so so much for the lovely feedback - you've made our day! Hope to see you again soon

8/10 Good

Kai, Sheffield

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice pub, service great food and good accommodation. The owners went out of their way to ensure all guests were properly dealt with when a hot water pipe burst in the night, necessitating alternative accommodation to be provided. They organised the booking, drove us there and refunded our costs…this wasn’t necessary, buy very much appreciated. Thank you for dealing with a bad situation in the best possible way!
Stayed 1 night in Apr 2022
Response from Ed on May 10, 2022
Kai - thanks so much again for your lovely feedback - it was an awful might but so glad we were able to make it bearable!

8/10 Good

Clive

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overnight stay with friends
Overall a nice place. Sadly because of covid the bar was shut. Bedroom was very good but could do with internal double glazing as we were woken early by the local traffic. The continental breakfast was a bit sparse but was of decent quality. In normal circumstances I would think that the experience would be better but you can't legislate for Illness
Stayed 1 night in Mar 2022
Response from Ef on Mar 29, 2022
Thanks so much for the kind words Clive and hope that you’ll be able to come back now that we are open again For info the following day we got a grant from the council to put in double glazing .. just pushing for permissions on that now!

10/10 Excellent

Vijay

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely building, great cosy bar and clean and tidy very comfortable and spacious room.
Stayed 1 night in Mar 2022
Response from Ed on Mar 16, 2022
Vijay - thanks so much for the really lovely feedback - really appreciated

4/10 Poor

Jason

Traveled with partner
Liked: Cleanliness, amenities
Disliked: Staff & service
Don’t stay here if you want to sleep!!! The bar below the rooms was massively busy with younger people shouting with the music thumping until at least 1am , when the music finally stopped we had the joy of listening to very Drunk customers taking another two hours to leave . There wasn’t a some around in the morning except for a cleaner . The continental breakfast was a help yourself affair ! No one around to complain to or check us out . If you you want to stay up and party till the early hours and manage on limited sleep this is the place for you
Stayed 1 night in Feb 2022
Response from Ed on Feb 18, 2022
Dear Jason I am so sorry that you had a very disturbed night. It was a busy weekend, with the races which I know you were attending,but also with a private party. We do refer to the continental breakfast and the fact we are an old building that can get busy at weekends in our bookings email However it sounds like the private party did go on for longer than normal. I have checked with the team and we definitely didn't have customers leaving at 3am I'm afraid that must have been from another pub Again I'm very sorry you didn't enjoy your stay but please be assured we're reviewing how we manage events to make sure this doesn't happen again. Should you be passing please do pop in so that we can apologise in person and make amends. Thanks for taking the time to feedback, we do take it seriously and we do work on improving ourselves. Kind regards Ed

8/10 Good

Neil

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2022
Response from Ed on Jan 21, 2022
Neil - thanks so much for the 8/10 review ... hope you are able to come back soon and we can get this to 10/10!!

8/10 Good

Graham

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2021
Response from Ed on Dec 6, 2021
Graham - thanks so much for taking the time to feedback - really appreciated and glad you enjoyed your stay

8/10 Good

Sharon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2021
Response from Ed on Nov 24, 2021
Thanks for taking the time to review us Sharon - really appreciated

10/10 Excellent

Josie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved staying here!
Stayed 3 nights in Nov 2021
Response from Ed on Nov 15, 2021
Thanks so so much Josie - really appreciated

8/10 Good

Stephen

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Cosy little hotel / pub in the town centre
Stayed 3 nights in Oct 2021
Response from Ed on Oct 29, 2021
Thanks so much for the lovely feedback Stephen

10/10 Excellent

Clifford, Timnath

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Second stay at The Dolphin. Chosen due to location, value, helpful staff, included breakfast and availability on site of good and beverage.
Stayed 2 nights in Sep 2021
Response from Ed on Sep 22, 2021
Clifford - thanks so much for the lovely feedback - really appreciated and hope to see you again soon

10/10 Excellent

Dan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely room, great location
A lovely room which was furnished to a high standard. Very convenient for exploring Newbury. Breakfast set up was perfect for us, breakfast was a continental buffet but a decent choice. Worth noting that the pub doesn’t open currently until 4pm so the 3pm check in time on hotels.com is not right. We parked in their car park earlier in the day and walked into town and came back to check in. Would definitely stay here again if we were passing through.
Stayed 1 night in Aug 2021
Response from Ed on Sep 9, 2021
Dan - thanks so much for the lovely feedback .. you'll be pleased to hear that we are open from Midday again as from next tuesday! Hope to see you again soon

8/10 Good

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Would be happy to stay again
I had an enjoyable stay. The Dolphin accommodates vegans. The staff were without exception, willing, helpful and friendly.
Stayed 2 nights in Jun 2021
Response from Ed on Jun 24, 2021
Thanks so much for the lovely feedback - looking forward to seeing you again soon

10/10 Excellent

paul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place and service
Stayed 1 night in Jun 2021
Response from Ed on Jun 16, 2021
Paul - thanks so much for the 10 out of 10 - really really appreciated

10/10 Excellent

Alan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Short break review
Nice hotel in the centre of town with a great bar and restaurant. Very friendly and helpful staff, would recommend this as a place to stay
Stayed 2 nights in Jun 2021
Response from Ed on Jun 9, 2021
Alan - thanks so much for taking the time to feedback and thanks for the lovely words about our team - really appreciated Hope to see you again soon

8/10 Good

Verified traveler

Traveled with group
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Sep 2020
Response from Ed on Oct 1, 2020
Thanks so much for the 8 out of 10 ... hope to see you again soon

8/10 Good

debbie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable stay Thank you
Nice pub, good food. Accommodation was very comfortable
Stayed 1 night in Sep 2020
Response from Ed on Oct 1, 2020
Thanks so much for the lovely feedback Debbie - hope to see you again soon

10/10 Excellent

Verified traveler

Stayed 1 night in Dec 2019
Response from Ed on Dec 18, 2019
Thanks so much for the full make - really really appreciated - the whole team will be really chuffed.

6/10 Okay

Mark

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice but noisy
It was very noisy at closing time, and at other times during the night. Otherwise comfy bed. Nice shower.
Stayed 1 night in Nov 2019
Response from Ed on Dec 4, 2019
Mark - thanks for the review - I am assuming that you stayed over the weekend which was louder than normal with the Newbury Race weekend - sadly the town is always a little louder then. Thanks for your kind words about the room though

10/10 Excellent

Stephen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable, cozy room
Stayed here for two nights. Had a nice, comfortable room that had been refreshed recently. Bathroom had a brand new look and feel with great water pressure in the shower. Has a parking lot out back, and location is walkable to anywhere in downtown. Best of all, the pub downstairs is cozy with good food and a decent selection of beer. Staff was very friendly. If you're staying in Newbury, recommend the Dolphin.
Stayed 2 nights in Nov 2019
Response from Ed on Nov 27, 2019
Stephen - thanks so much for your wonderful feedback - really appreciated We do hope to see you again soon

8/10 Good

Verified traveler

Stayed 1 night in Oct 2019
Response from Ed on Nov 14, 2019
Thanks for the four stars - hope we can give you 5 next time!