6/10 Okay
Jacqueline Bette, pittsburgh
Apr 18, 2024
Liked: Cleanliness, property conditions & facilities
The breakfast was fantastic. The rooms are clean however, I have to mention that I was traveling as a solo female and a staff member was watching me through holes in my door after I showered in the morning. I sent a message to the manager of the property to please address the issue with staff through whatsapp and received no response. I had to cover the holes myself and was disgusted for most of my stay. I sent multiple requests for an airport pickup which were ignored and then, I was asked mockingly if I got a ride days after I arrived. When I arranged for a tour to a place 6hrs away, the tour driver decided he would try to stay in my room which I had to adamantly object to. Are you kidding me? This was not my first trip to Sri lanka but this was by far my worst. I have doubts this is run by a German family. Who is Hans the man behind the magic curtain who you never actually see? I do hope some improvements are made so other tourists don't feel as uncomfortable as I did.
Jacqueline Bette
Stayed 17 nights in Feb 2024