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Reviews of Quality Hotel Dorval

3 out of 5
Quality Hotel Dorval
7700 Cote de Liesse, Montreal, QC

Reviews

7.6

Good

Rating 10 - Excellent. 295 out of 1000 reviews" "
Rating 8 - Good. 402 out of 1000 reviews" "
Rating 6 - Okay. 135 out of 1000 reviews" "
Rating 4 - Poor. 93 out of 1000 reviews" "
Rating 2 - Terrible. 75 out of 1000 reviews" "

8.0/10

Cleanliness

8.0/10

Staff & service

7.4/10

Amenities

7.6/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

2/10 Terrible

Aw

Traveled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Ant infestation and what else bugs are not disclosed
Stayed 1 night in May 2024

8/10 Good

Roberto

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like the hotel, cause it located near the airport.. Clean, Free Shuttle, Nice People.. Quiet and great for taking a great rest before a long fly.
Stayed 1 night in May 2024

4/10 Poor

Ashley

My room was extremely close to an exit door. All night I could hear the door slam I barely slept.
Stayed 1 night in May 2024

10/10 Excellent

Indika

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024

6/10 Okay

Olivia

Liked: Staff & service
Overall the property served our purpose for one night.
Stayed 1 night in May 2024

8/10 Good

Sharalla

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean. Liked the free parking and breakfast. Great service
Stayed 1 night in May 2024

2/10 Terrible

Segun

Liked: Cleanliness
Stayed 1 night in May 2024

2/10 Terrible

SUKHDEV

Disliked: Amenities
It was nightmare to stay in this hotel. The room were I stayed was terrible as I was just stayed from 7:30 pm until 5:30 am morning. Around 12:30 am and around 2:30 am it was so loud noise of the guests that I couldn't get sleep. I was disturbed throughout the night. I booked hotel to take rest if I knew that I will not get rest in my layover for my next connecting flight I will not wast $200 on hotel room rather I would stay at airport at saved money. The front desk staff in the morning was rude as I requested for airport shuttle and he replied if I checkout in 2 minutes then he can send driver to drop me otherwise I have to wait half an hour. I understand the policy of half an hour gap for shuttles but the way it was told not acceptable. If really hotel management realized that the mistake they made then they should refund me in full
Stayed 1 night in May 2024
Response from mf on May 18, 2024
Dear Sukhdev,Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely,Mostafa BoudraaROOMS DIVISION MANAGERQUALITY HOTEL DORVAL514-731-7821

8/10 Good

Brian

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great service from airport.. friendly staff... clean towels bedding. bed too soft.. carpet stains prevented a great rating to good.
Stayed 1 night in May 2024

8/10 Good

Fauve

Business traveler
Liked: Staff & service, property conditions & facilities
Room wasent very clean - pee on toilet and brown spot on tub.. door knobs were very sticky.... noisy at night (guest next door kept me awake until almost 4 am.) Staff were amazing and front desk very accomodating !!! I came in late and accomoted me with a late check out and the shuttle to the airport and also kept my bags safe for the day! I was by the front desk - so lots of come and go. I also have a picky eyes for details - But overall, i needed a bed for the night and was very satisfied with it ! :)
Stayed 1 night in May 2024

6/10 Okay

Ana

Liked: Cleanliness
I could hear many people talking on the hallway and noise coming from other rooms.
Stayed 1 night in May 2024

2/10 Terrible

Kirby

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
We booked the hotel to sleep in a king size bed, and enjoy the spa/hottub facilities that were advertised. No king beds available even though we specifically booked one, and the hottub/spa had been closed down for months. Staff was not interested in helping or accommodating for ANYTHING. very discouraging stay
Stayed 1 night in Apr 2024

4/10 Poor

Camille

Disliked: Amenities
Unfortunately, they had a large number of guests that act like they live there (they might). Very loud, drunk, inconsiderate behaviour. They even tried getting into our room at 2AM! Dozens of them altogether and the paper thin door/walls do nothing to dampen the noise. Cleaning service only on demand (we weren't told) so our room wasn't cleaned. The safe was locked when we arrived so we couldn't access it and our key card didn't work on the gym door. We were too annoyed to try to get it fixed. I'd stay there again....if I did something really bad and felt I deserved to be punished
Stayed 2 nights in Apr 2024

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from MB on Apr 10, 2024
Bonjour Richard, Nous vous remercions d’avoir pris le temps de répondre à notre sondage en ligne concernant votre récent séjour à notre hôtel. Vos commentaires sont très importants pour nous et nous vous assurons que ces renseignements seront utilisés pour mettre tout en œuvre afin d’offrir une expérience des plus agréables à chacun de nos clients. Nous espérons vous revoir bientôt ! Veuillez recevoir, nos plus sincères salutations. Mostafa Boudraa ROOMS DIVISION MANAGER QUALITY HOTEL DORVAL 514-731-7821

8/10 Good

stephane

Liked: Cleanliness, staff & service, property conditions & facilities
Easy parking
Stayed 1 night in Apr 2024
Response from fy on Apr 5, 2024
Bonjour Stephane, Nous vous remercions d’avoir pris le temps de répondre à notre sondage en ligne concernant votre récent séjour à notre hôtel. Vos commentaires sont très importants pour nous et nous vous assurons que ces renseignements seront utilisés pour mettre tout en œuvre afin d’offrir une expérience des plus agréables à chacun de nos clients. Nous espérons vous revoir bientôt ! Veuillez recevoir, nos plus sincères salutations.

8/10 Good

pelania

Traveled with family and small children
Liked: Staff & service, amenities, property conditions & facilities
Breakfast and shuttle tonthe airport
Stayed 1 night in Mar 2024
Response from fy on Mar 15, 2024
Dear Pelania,Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!Sincerely,

10/10 Excellent

Candy, 67 Aylesford

Traveled with partner
Liked: Staff & service
Staff is friendly, rooms are very dated
Stayed 1 night in Feb 2024
Response from fy on Mar 15, 2024
Dear Candy,Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!Sincerely,

8/10 Good

Helene

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from fy on Feb 14, 2024
Bonjour Helene, Nous vous remercions d’avoir pris le temps de répondre à notre sondage en ligne concernant votre récent séjour à notre hôtel. Vos commentaires sont très importants pour nous et nous vous assurons que ces renseignements seront utilisés pour mettre tout en œuvre afin d’offrir une expérience des plus agréables à chacun de nos clients. Nous espérons vous revoir bientôt ! Veuillez recevoir, nos plus sincères salutations.

6/10 Okay

Anne

Disliked: Property conditions & facilities
I booked this a couple of months ago and we had stayed there before, although several years have passed. I booked a King room and when we checked in it was not available- the explanation was that “the government had taken over all the floors with king rooms”. Ummm. We stayed on the first floor but it felt like the basement. Never again. Staff were lovely but there seemed to be a lot of security staff…
Stayed 1 night in Feb 2024
Response from fy on Feb 6, 2024
Dear Anne,Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely,

4/10 Poor

Liaquat

Traveled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I booked this property thinking that it would be a good hotel close to the airport. The shuttle driver picked us up at the airport. I asked him how he was doing and where he was from. He mentioned that he was from Pakistan, and started to talk about his country and how bad it is. How Mulslims kill Christian and other people in Pakistan. How bad the Canadian government is, how bad the US government is. He started to invite us to his religious place. All in all, it was the worse experience anyone can have for a 10 minutes ride to the hotel. The hotel management should get rid off him as soon as possible. I will never stay at this hotel again after this experience.
Response from fy on Feb 6, 2024
Dear Liaquat,Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely,

8/10 Good

Candy, 67 Aylesford

Traveled with partner
Liked: Staff & service
It was nice, we had a room on the 1st floor but I would consider it the basement there was a security guard stationed beside the elevator,
Stayed 1 night in Jan 2024
Response from fy on Feb 6, 2024
Dear Candy,Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!Sincerely,

8/10 Good

Himant

Stayed 1 night in Jan 2024
Response from fy on Jan 30, 2024
Bonjour Himant, Nous vous remercions d’avoir pris le temps de répondre à notre sondage en ligne concernant votre récent séjour à notre hôtel. Vos commentaires sont très importants pour nous et nous vous assurons que ces renseignements seront utilisés pour mettre tout en œuvre afin d’offrir une expérience des plus agréables à chacun de nos clients. Nous espérons vous revoir bientôt ! Veuillez recevoir, nos plus sincères salutations.

4/10 Poor

Verified traveler

Liked: Cleanliness
Disliked: Staff & service
Don't take the shuttle
We booked Quality because of its proximity to the airport and free shuttle service. Getting to the shuttle bus around 11pm, we were unable to open the door because the driver was asleep at the wheel. As we and other passengers tried to get his attention, it took multiple efforts in the freezing Montreal winter temperatures to wake him up and eventually open the door. Rather disoriented, he questioned why each person was on the bus with no clear thought or rationale as to why. Once we departed to the hotel, he fell asleep while driving multiple times, within the airport and on the highway, veering across multiple lanes and shoulders of the road. Passengers had to keep him awake by either screaming in fear or conversing with him to maintain his attention and alertness. Upon arriving, and bringing this to the hotel's attention, the front desk associate said this was the third complaint in less than 48 hours. We were still told it would be the same driver the following morning - we paid for an Uber instead as there is no way anyone should be taking the risk of injury or harm with that shuttle service. This is extremely unacceptable practice and the driver should have been pulled off the road immediately. This is complete neglect of the well-being of Quality's customers and other drivers on the road. We came to find out that upper management had already been aware of these complaints + previous ones and decided to keep the same driver at the wheel. We will not be staying again.
Stayed 1 night in Jan 2024
Response from fy on Jan 30, 2024
Dear Sir or Madam,Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely,

10/10 Excellent

PREETUMSINGH

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very accomodating
I landed in Montreal early around 1300 and i called the Hotel in regards to a possible early check in. The lady at the reception was super accomodating and provided my room as soon as i arrived. I also got the shuttle from the airport. It was convenient and a very short drive to the Hotel. The free shuttle is also a great service.
Stayed 1 night in Dec 2023
Response from fy on Jan 30, 2024
Dear Preetumsingh,Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!Sincerely,

6/10 Okay

Rhonda

Stayed 1 night in Jan 2024
Response from fy on Jan 30, 2024
Dear Rhonda,Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely,

10/10 Excellent

Nadine

Stayed 1 night in Dec 2023
Response from fy on Jan 30, 2024
Bonjour Nadine, Nous vous remercions d’avoir pris le temps de répondre à notre sondage en ligne concernant votre récent séjour à notre hôtel. Vos commentaires sont très importants pour nous et nous vous assurons que ces renseignements seront utilisés pour mettre tout en œuvre afin d’offrir une expérience des plus agréables à chacun de nos clients. Nous espérons vous revoir bientôt ! Veuillez recevoir, nos plus sincères salutations.

8/10 Good

Lydia

Stayed 1 night in Dec 2023
Response from fy on Jan 30, 2024
Bonjour Lydia, Nous vous remercions d’avoir pris le temps de répondre à notre sondage en ligne concernant votre récent séjour à notre hôtel. Vos commentaires sont très importants pour nous et nous vous assurons que ces renseignements seront utilisés pour mettre tout en œuvre afin d’offrir une expérience des plus agréables à chacun de nos clients. Nous espérons vous revoir bientôt ! Veuillez recevoir, nos plus sincères salutations.

2/10 Terrible

Sheng-Yen

Liked: Cleanliness
Disliked: Property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from fy on Jan 30, 2024
Dear Sheng-Yen,Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely,

10/10 Excellent

Crystal

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great!
Great place to stay when connecting!
Stayed 1 night in Dec 2023
Response from fy on Jan 7, 2024
Dear Crystal,Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!Sincerely,

10/10 Excellent

Breige

Stayed 1 night in Dec 2023
Response from fy on Jan 7, 2024
Dear Breige,Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!Sincerely,

10/10 Excellent

Amarpreet

Stayed 1 night in Dec 2023
Response from fy on Jan 7, 2024
Dear Amarpreet,Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!Sincerely,

4/10 Poor

Stephane

Disliked: Property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from fy on Jan 7, 2024
Dear Stephane,Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!Sincerely,

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from fy on Jan 7, 2024
Dear,Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!Sincerely,

10/10 Excellent

Nadia

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved it here
Stayed 1 night in Nov 2023
Response from fy on Nov 30, 2023
Dear Nadia,Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!Sincerely,

6/10 Okay

MICHAEL

Liked: Staff & service
Stayed 1 night in Nov 2023
Response from fy on Jan 7, 2024
Dear Michael,Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!Sincerely,

10/10 Excellent

Villia M

Stayed 1 night in Nov 2023
Response from fy on Jan 7, 2024
Dear Villia M ,Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!Sincerely,

8/10 Good

Fernando

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from fy on Nov 15, 2023
Dear Fernando,Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!Sincerely,

8/10 Good

Shawn

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 2 nights in Nov 2023
Response from fy on Nov 8, 2023
Bonjour M. Shawn, Nous vous remercions d’avoir pris le temps de répondre à notre sondage en ligne concernant votre récent séjour à notre hôtel. Vos commentaires sont très importants pour nous et nous vous assurons que ces renseignements seront utilisés pour mettre tout en œuvre afin d’offrir une expérience des plus agréables à chacun de nos clients. Nous espérons vous revoir bientôt ! Veuillez recevoir, nos plus sincères salutations.

6/10 Okay

Michael Richard

Traveled with partner
Disliked: Cleanliness, amenities
Dirty sheets and carpet
Stayed 1 night in Nov 2023
Response from fy on Nov 8, 2023
Bonjour,Nous vous remercions d’avoir pris le temps de répondre à notre sondage en ligne concernant votre récent séjour à notre hôtel.Au nom de toute notre équipe, je souhaite exprimer nos regrets de n’avoir pu répondre adéquatement à vos attentes. Votre satisfaction est importante pour nous et vos commentaires serviront à apporter des améliorations afin d’offrir dorénavant une expérience exceptionnelle à chacun de nos clients.Nous espérons que vous considérerez notre établissement pour un prochain séjour afin de nous donner l’occasion de vous offrir une meilleure expérience.Veuillez recevoir, nos plus sincères salutations.

4/10 Poor

saif

Disliked: Cleanliness
Stayed 1 night in Nov 2023
Response from fy on Nov 8, 2023
Bonjour,Nous vous remercions d’avoir pris le temps de répondre à notre sondage en ligne concernant votre récent séjour à notre hôtel.Au nom de toute notre équipe, je souhaite exprimer nos regrets de n’avoir pu répondre adéquatement à vos attentes. Votre satisfaction est importante pour nous et vos commentaires serviront à apporter des améliorations afin d’offrir dorénavant une expérience exceptionnelle à chacun de nos clients.Nous espérons que vous considérerez notre établissement pour un prochain séjour afin de nous donner l’occasion de vous offrir une meilleure expérience.Veuillez recevoir, nos plus sincères salutations.

10/10 Excellent

Micheline

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from fy on Nov 3, 2023
Bonjour Micheline, Nous vous remercions d’avoir pris le temps de répondre à notre sondage en ligne concernant votre récent séjour à notre hôtel. Vos commentaires sont très importants pour nous et nous vous assurons que ces renseignements seront utilisés pour mettre tout en œuvre afin d’offrir une expérience des plus agréables à chacun de nos clients. Nous espérons vous revoir bientôt ! Veuillez recevoir, nos plus sincères salutations.

10/10 Excellent

Nouzha

Stayed 1 night in Oct 2023
Response from fy on Nov 3, 2023
Bonjour Nouzha, Nous vous remercions d’avoir pris le temps de répondre à notre sondage en ligne concernant votre récent séjour à notre hôtel. Vos commentaires sont très importants pour nous et nous vous assurons que ces renseignements seront utilisés pour mettre tout en œuvre afin d’offrir une expérience des plus agréables à chacun de nos clients. Nous espérons vous revoir bientôt ! Veuillez recevoir, nos plus sincères salutations.

10/10 Excellent

Allan

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We absolutely loved our stay here. The airport shuttle was great and driver very friendly and helpful. Checkin was a breeze and they gave us a nice upgrade when they saw I was in a wheelchair. The breakfast was th best hotel breakfast buffet that I have seen yet. The food was high quality, fresh, and hot. I would definitely stay here again and would recommend it without hesitation.
Stayed 1 night in Oct 2023
Response from fy on Nov 1, 2023
Dear Allan,Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!Sincerely,

8/10 Good

Verified traveler

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good
Stayed 1 night in Oct 2023
Response from fy on Nov 1, 2023
Dear Anonymous,Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!Sincerely,

6/10 Okay

Sarah

Stayed 1 night in Oct 2023
Response from fy on Nov 1, 2023
Dear Sarah,Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!Sincerely,

8/10 Good

marie-eve

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Service de navette....ouch...
L'hôtel était bien! J'y ai passé une nuit confortable et agréable entre 2 vols. Les chambres ne sont pas très insonnorisées avec le.couloir, mais c'est similaire dans plusieurs hôtels. Le seul point négatif, mais qui a miné mon opinion de l'hôtel est le service de navette pour aller à l'aéroport. La veille de mon départ j'ai questionné le réceptioniste sur l'horaire de la navette. Il m'a mentionné qu'elle partait à tous les 30 minutes et que nous n'avions pas besoin de réserver. J'ai quand même préféré réserver mon départ à 6h30. J'arrive dans le lobby à 6h25, une autobus est là, sans chauffeur, ainsi qu'un taxi. À 6h32, toujours rien...je vais voir l'homme à la réception, qui était le.chauffeur de la.navette la veille qui me mentionne que la navette est déjà partie....je suis vraiment fâchée...en vérifiant dans le régistre, je constate que le réceptioniste m'avais coché le départ à 6h00..il avait toutefois mentionné que nous n'avions pas besoin de réserver...bref j'ai demandé d'appeler un taxi. Il m'a mentionné qu'il y en avait déjà un de dispo...étrange quand même qu'un taxi attende à leur prévu de mon départ à un hôtel où il y a un service de navette...bref 25$ de taxi + tard j'étais à l'aéroport avec le stress inutile qui vient avec...donc recommandation : contre-vérifier l'heure cocher par la réception pour votre service de navette!!!!!
Stayed 1 night in Oct 2023
Response from fy on Oct 26, 2023
Dear Marie-eve,Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!Sincerely,

10/10 Excellent

Roger

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from fy on Oct 26, 2023
Dear Roger,Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!Sincerely,

10/10 Excellent

Federico

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good il come back stay there again
All in good specialy thos in front deck that time
Stayed 1 night in Oct 2023
Response from fy on Oct 22, 2023
Dear Federico,Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!Sincerely,

4/10 Poor

Marieke

Stayed 1 night in Oct 2023
Response from fy on Nov 8, 2023
Bonjour,Nous vous remercions d’avoir pris le temps de répondre à notre sondage en ligne concernant votre récent séjour à notre hôtel.Au nom de toute notre équipe, je souhaite exprimer nos regrets de n’avoir pu répondre adéquatement à vos attentes. Votre satisfaction est importante pour nous et vos commentaires serviront à apporter des améliorations afin d’offrir dorénavant une expérience exceptionnelle à chacun de nos clients.Nous espérons que vous considérerez notre établissement pour un prochain séjour afin de nous donner l’occasion de vous offrir une meilleure expérience.Veuillez recevoir, nos plus sincères salutations.

8/10 Good

Barry

The place is a little outdated but the staff are friendly and the place was clean
Stayed 1 night in Oct 2023
Response from fy on Oct 17, 2023
Dear Barry,Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!Sincerely,