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Reviews of Hyatt Place Montreal - Downtown

3.5 out of 5
Hyatt Place Montreal - Downtown
1415, rue Saint-Hubert, Montreal, QC

Reviews

8.8

Excellent

Rating 10 - Excellent. 342 out of 558 reviews" "
Rating 8 - Good. 126 out of 558 reviews" "
Rating 6 - Okay. 44 out of 558 reviews" "
Rating 4 - Poor. 23 out of 558 reviews" "
Rating 2 - Terrible. 23 out of 558 reviews" "

9.4/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Aisha

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved that there was a grocery store downstairs. Made our few days' stay so convenient.
Stayed 4 nights in May 2024

10/10 Excellent

Jennifer

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Not super safe at night however the hotel and staff were amazing. one of our friends wanted to smoke so we were outside around midnight but a staff came outside to keep us company due to unsafe conditions at night. Thank you for a great stay, also love that it was right beside the grocery store and pharmacy!
Stayed 2 nights in May 2024

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024

10/10 Excellent

Barbara

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room very clean and modern. The information about hotel on webside reflect real quality. Pool, gym, meal and entertaiment areas great. Personel very nice and helpfull. Only praking area doesn't allowed big SUVs's. I will back to this place.
Stayed 2 nights in May 2024

10/10 Excellent

Veronica

Traveled with family
Liked: Amenities
EXCELLENT
Stayed 3 nights in May 2024

10/10 Excellent

ROY

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024

10/10 Excellent

Krisstal

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property itself was amazing the pool/sauna was lovely to enjoy. Breakfast even more lovely and the staff was really nice everyone you meet.
Stayed 1 night in May 2024

10/10 Excellent

Roger

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
very nice hotel, well located, staff super helpful and nice
Stayed 3 nights in May 2024

10/10 Excellent

Ali

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
good clean and quiet, very close to everything, parking and breakfast was very convenient, good place to stay.
Stayed 3 nights in May 2024

10/10 Excellent

James

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was immaculate and there were grocery stores and restaurants very close by.
Stayed 4 nights in May 2024

10/10 Excellent

Naseem

Liked: Cleanliness, staff & service, property conditions & facilities
Great location, convenient breakfast.
Stayed 3 nights in May 2024

10/10 Excellent

Jeffrey, North York

A
Stayed 2 nights in Apr 2024

10/10 Excellent

Haya

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Apr 2024

10/10 Excellent

Mike

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
great location!
Stayed 2 nights in May 2024
Response from Guest Relation Team on May 10, 2024
Dear Mike,Thank you for taking the time to leave us a review on Expedia. We're thrilled to hear that you enjoyed your stay and found our location to be great!We always strive to provide our guests with a convenient and comfortable experience, and it's wonderful to know that we succeeded during your visit.We hope to welcome you back again in the future for another fantastic stay.Best regards,

10/10 Excellent

Pallavi

Traveled with family and small children, Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 3 nights in Apr 2024
Response from Guest Relation Team on May 10, 2024
Dear Pallavi,Thank you so much for taking the time to rate us 5/5 on Expedia! We're thrilled to hear that you had such a wonderful experience during your stay with us.Your satisfaction is our top priority, and we're delighted that we were able to meet your expectations. If there's anything specific that made your stay enjoyable or if there are any areas where we can improve even further, please don't hesitate to let us know.We hope to have the pleasure of welcoming you back again soon for another fantastic stay!Warm regards,

10/10 Excellent

Juan

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I really enjoyed my stay ay this property. I would definitely book further stay with them.
Stayed 3 nights in May 2024
Response from Guest Relation Team on May 10, 2024
Dear Juan,Thank you so much for your kind words! We're thrilled to hear that you really enjoyed your stay with us and that you're considering booking with us again in the future.Your satisfaction is our top priority, and we're delighted that we were able to make your stay a memorable one. We look forward to welcoming you back for another fantastic experience!If there's anything specific you enjoyed during your stay or anything we can do to make your next visit even better, please don't hesitate to let us know.Warm regards,

10/10 Excellent

Deborah

Liked: Cleanliness, staff & service, property conditions & facilities
Good and convenient
Stayed 2 nights in Apr 2024
Response from Guest Relation Team on May 10, 2024
Dear Deborah,Thank you for sharing your feedback with us! We're delighted to hear that you found your experience with us to be good and convenient.Your satisfaction is important to us, and we're thrilled that we were able to meet your expectations. If there's anything specific that made your stay enjoyable or if there are any areas where we can improve, please let us know. We're here to ensure you have the best experience possible.We hope to have the pleasure of welcoming you back again soon!Warm regards,

4/10 Poor

Robert

Traveled with family
Liked: Property conditions & facilities
Disliked: Cleanliness, staff & service
not at all up to standards expected of Hyatt
Stayed 10 nights in Apr 2024
Response from Guest Relation Team on May 7, 2024
Dear Robert,Thank you for sharing your feedback with us. We're disappointed to learn that your experience did not meet the high standards expected of Hyatt.We take guest feedback seriously and would like to apologize for any shortcomings you encountered during your stay. Your comments are valuable to us as we continuously strive to improve our services and offerings.If you could provide us with more details about your experience, it would greatly assist us in addressing any issues and ensuring a better stay for our future guests.Once again, we apologize for any inconvenience caused, and we hope to have the opportunity to restore your faith in our hotel during your next visit.Warm regards,

8/10 Good

Brendon

Liked: Staff & service
Stayed 3 nights in May 2024
Response from Guest Relation Team on May 10, 2024
Dear Brendon,Thank you for choosing to stay with us and for taking the time to leave your feedback on Expedia. We're glad to see that overall, you had a positive experience during your stay.Your feedback is valuable to us as we continually strive to improve our services. If there are any specific areas where you feel we could have done better to earn a higher rating, we'd love to hear from you.We hope to have the opportunity to welcome you back in the future for an even better experience.Warm regards,

10/10 Excellent

Adeel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in May 2024

10/10 Excellent

Bruce

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel. Rooms were clean and luxurious. Free breakfast included was a nice surprise too. Highly recommended
Stayed 1 night in May 2024
Response from Guest Relation Team on May 7, 2024
Dear Bruce,Thank you so much for your wonderful review! We're thrilled to hear that you enjoyed your stay with us and found our hotel to be very nice. It's fantastic to know that you found our rooms clean and luxurious, and that you appreciated the complimentary breakfast as a nice surprise.Your recommendation means a lot to us, and we truly appreciate your kind words. We hope to have the pleasure of welcoming you back again soon for another enjoyable stay.Warm regards,

10/10 Excellent

Dan

Liked: Cleanliness, staff & service, property conditions & facilities
Met all expectations
Stayed 2 nights in Apr 2024
Response from Guest Relation Team on May 7, 2024
Dear Dan,Thank you for your excellent review and for choosing to stay with us. We're thrilled to hear that we met all your expectations during your stay.Your satisfaction is our top priority, and we're delighted that you had a great experience with us. We look forward to welcoming you back for another wonderful stay in the future.Warm regards,

8/10 Good

Emily

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a great place to stay! Awesome location and facilities. The staff were very nice and helpful. My only complaint was that the water in the shower and pool was cold.
Stayed 2 nights in Apr 2024
Response from Guest Relation Team on May 7, 2024
Dear Emily,Thank you for choosing to stay with us and for sharing your feedback. We're delighted to hear that you enjoyed our location, facilities, and the excellent service provided by our staff.We apologize for the inconvenience caused by the cold water in the shower and pool. Ensuring our guests' comfort is paramount to us, and we will investigate this issue to ensure it is addressed promptly.We appreciate your understanding and patience. If there's anything else we can do to make your next visit even better, please don't hesitate to let us know.We look forward to welcoming you back for another great stay.Warm regards,

6/10 Okay

Younghan

Stayed 1 night in Apr 2024
Response from Guest Relation Team on May 3, 2024
Dear Younghan,Thank you for taking the time to leave us your feedback on Expedia. We appreciate your honest evaluation of your stay with us.We strive to provide every guest with an exceptional experience, and we regret that we may have fallen short of meeting your expectations during your visit. Your feedback is invaluable to us as it helps us identify areas where we can improve.If you have any specific concerns or suggestions you'd like to share with us to enhance our services, please feel free to reach out to us directly. We're here to listen and ensure that your future stays with us are nothing short of outstanding.Once again, thank you for choosing to stay with us, and we hope to have the opportunity to welcome you back in the future for a more enjoyable experience.Warm regards,

10/10 Excellent

Anna

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024

10/10 Excellent

Andres

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Apr 2024
Response from Guest Relation Team on Apr 30, 2024
Thank you, Andres, for your excellent rating! We're delighted to hear that you had a wonderful experience during your stay with us. If there's anything specific that made your visit memorable, or if you have any feedback to share, please don't hesitate to let us know. We hope to have the pleasure of welcoming you back soon for another fantastic stay!

8/10 Good

Zhen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

8/10 Good

Nelli

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Guest Relation Team on Apr 30, 2024
Thank you for your feedback, Nelli! We're glad to hear that you had a positive experience overall during your stay. If there are any areas where you feel we could improve and earn that fifth star for your next visit, please feel free to share your suggestions with us. We appreciate your valuable input and hope to have the opportunity to welcome you back again in the future!

8/10 Good

Qura

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities
I stayed at the Hyatt on a Sat in April for one night. I had with me my spouse and 2 children. Our stay was comfortable and kids really enjoyed the pool. Room was clean. Breakfast was very much appreciated and had a wide variety / stocked frequently by servers who were quick to clear the plates from the table and brought coloring materials for my kids. Only two issues were the sink in the bathroom needs unclogging as water would collect and sit there. Also, the parking was a nightmare. The underground garage was not able to accommodate our vehicle due to height restrictions. My husband ended up parking on the street (which was supposed to be free on weekends) but it was a no park zone and we ended up getting a ticket for $90. Overall, I would consider staying here again.
Stayed 1 night in Apr 2024
Response from Guest Relation Team on Apr 30, 2024
Dear Qura,Thank you for taking the time to share your recent experience at our Hyatt hotel. We are delighted to hear that you and your family enjoyed your stay, especially the comfort of your room and the amenities such as the pool. It's wonderful to know that you found our breakfast offering to your liking and that our attentive servers made your dining experience enjoyable, especially for your kids.We sincerely apologize for the inconvenience you encountered with the sink in the bathroom and the parking situation. Rest assured, we will address the issue with the sink immediately to ensure it is unclogged for future guests. Regarding the parking, we understand the frustration and inconvenience this caused, and we apologize for any inconvenience it may have caused. We will review our parking facilities and work to find a suitable solution to prevent similar issues in the future.We appreciate your valuable feedback and hope to have the opportunity to welcome you and your family back for another comfortable stay with us in the future.Warm regards,

10/10 Excellent

Marek

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from Guest Relation Team on Apr 30, 2024
Dear Marek,Thank you so much for taking the time to leave us a glowing 5-star review on Expedia! We truly appreciate your feedback and are delighted to hear that you had an excellent experience during your stay with us.If there's anything else we can do to make your next stay even more enjoyable, please don't hesitate to let us know. We look forward to welcoming you back for another fantastic stay in the future!Best regards,

8/10 Good

Kathleen

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Shower was lukewarm and bedsheets weren’t warm enough for me but I get cold easily. The hotel was at the perfect location for my stay and the staff was super nice
Stayed 1 night in Apr 2024
Response from Guest Relation Team on Apr 26, 2024
Dear Kathleen,Thank you for sharing your feedback with us following your recent stay.We're glad to hear that our hotel's location was perfect for your needs and that you found our staff to be super nice. However, we apologize for any inconvenience you experienced with the shower temperature and the warmth of the bedsheets. Your comfort is important to us, and we'll certainly look into these issues to ensure they're addressed promptly.If there's anything else we can do to enhance your experience during future stays, please don't hesitate to let us know. We truly value your feedback and hope to have the opportunity to welcome you back for an even more enjoyable stay.Warm regards,

8/10 Good

Naliza

Stayed 3 nights in Apr 2024

10/10 Excellent

Divya

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Guest Relation Team on Apr 26, 2024
Dear Divya,Thank you so much for taking the time to leave us a positive review on Expedia!We're thrilled to hear that you had a wonderful experience during your stay with us. Our team works hard to ensure that every guest has a comfortable and enjoyable stay, so it's always rewarding to receive feedback like yours.If you have any specific comments or suggestions on how we can further improve our services, please feel free to let us know. We always value input from our guests as it helps us continue to provide the best possible experience.We hope to have the pleasure of welcoming you back to our hotel in the future. If there's anything we can do to make your next stay even better, please don't hesitate to reach out.Warm regards,

8/10 Good

Andy, Laterierre

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Guest Relation Team on Apr 26, 2024
Dear Andy,Thank you for taking the time to review your recent stay with us on Expedia!We're delighted to see that you had a positive experience overall. Your feedback is valuable to us as we continuously strive to enhance our guests' experiences.If there are any specific areas where you feel we could improve and earn that extra star for your next visit, please don't hesitate to share your thoughts with us. Your input helps us tailor our services to better meet the needs and expectations of our guests.We appreciate your choosing to stay with us and hope to have the opportunity to welcome you back for an even more enjoyable stay in the future.Best regards,

8/10 Good

Michael

Stayed 1 night in Apr 2024

10/10 Excellent

Jill

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel is super close to Beri UQAM subway station and lots of shops and restaurants nearby. Room very nice and clean with all the essentials. Elevators quick and staff friendly. Great city view of Mont Royal and downtown.
Stayed 1 night in Apr 2024
Response from Guest Relation Team on Apr 21, 2024
Dear Jill,Thank you for your wonderful review!We're thrilled to hear that you enjoyed your stay with us and found our hotel to be conveniently located near the Berri-UQAM subway station and surrounded by plenty of shops and restaurants. It's fantastic that you found your room to be nice, clean, and well-equipped with all the essentials you needed. We're also pleased to hear that you found our elevators to be quick and our staff to be friendly and helpful.It's great that you were able to enjoy the stunning city views of Mont Royal and downtown from our hotel.We truly appreciate your kind words and hope to have the pleasure of welcoming you back for another enjoyable stay in the future. If there's anything else we can do to make your next visit even better, please don't hesitate to let us know.Warm regards,

10/10 Excellent

Ashley

Stayed 2 nights in Apr 2024

10/10 Excellent

Eric, Beverly Hills

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Everyone was very friendly! There is a small supermarket attached to the property, very convenient.
Stayed 2 nights in Apr 2024
Response from Guest Relation Team on Apr 20, 2024
Dear Eric,We sincerely appreciate you taking the time to share your experience with us.It's wonderful to hear that you found everyone on our team to be friendly and welcoming. We strive to create a warm and inviting atmosphere for all our guests, and it's gratifying to know that our efforts have been appreciated.Additionally, we're pleased to learn that you found the proximity of the small supermarket convenient. We aim to make our guests' stay as convenient and enjoyable as possible, and we're glad this contributed to your overall satisfaction.If you have any further feedback or if there's anything else you need, please don't hesitate to reach out. It would be a pleasure to welcome you back again on your next visit.Warm regards,

8/10 Good

Adrian

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Parking situation is awful. They should let people know that the parking area and spots are for very small cars. We had a lot of trouble, stress anxiety and time taken up by parking. So much so that I would not return to this hotel because of it.
Stayed 3 nights in Apr 2024
Response from Guest Relation Team on Apr 17, 2024
Dear Adrian,I hope this message finds you well.I wanted to apologize for the inconvenience you experienced with our parking facilities during your recent stay with us. Your feedback regarding the parking situation is incredibly valuable to us, and we sincerely regret any stress, anxiety, or inconvenience it may have caused you.We understand that parking is an essential aspect of our guests' experience, and we strive to provide convenient and accessible parking options for all our guests. It is disappointing to learn that we fell short of meeting your expectations in this regard, and for that, we are truly sorry.Please know that we take your comments seriously, and we are actively reviewing our parking policies and procedures to identify areas for improvement. We are committed to providing clearer information about our parking facilities and ensuring a smoother experience for all our guests in the future.We genuinely appreciate your understanding and patience, and we hope that you will consider giving us another chance to provide you with a more positive experience in the future. If you decide to stay with us again, please don't hesitate to contact me directly, and I will personally ensure that your next visit is as seamless and enjoyable as possible.Once again, please accept our sincerest apologies for any inconvenience caused. We value your feedback and thank you for bringing this matter to our attention.Warm regards,

8/10 Good

Sherif

Traveled with family
Liked: Staff & service, amenities
It is ok as a renewed property
Stayed 3 nights in Apr 2024
Response from Guest Relation Team on Apr 17, 2024
Dear Sherif,Thank you for choosing to stay with us and for taking the time to share your feedback on Expedia.We're glad to hear that you found our property satisfactory, especially after its renewal. Your feedback is valuable to us as we continuously strive to improve the experience for our guests.If there's anything specific you feel we could do to make your next stay even better, please don't hesitate to let us know. We're committed to ensuring that each guest has a comfortable and enjoyable experience with us.We appreciate your support and look forward to welcoming you back for another great stay in the future!Warm regards,

10/10 Excellent

Amber

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Connected to the metro and well situated to move around city quickly!
Stayed 3 nights in Apr 2024
Response from Guest Relation Team on Apr 17, 2024
Dear Amber,Thank you for choosing to stay with us and for taking the time to share your positive feedback on Expedia!We're thrilled to hear that you enjoyed our convenient location connected to the metro, making it easy for you to move around the city quickly. Providing easy access to transportation is important to us, and we're delighted that it enhanced your experience with us.Your 5/5 rating means a lot to us, and we truly appreciate your support and recommendation. If there's anything else we can do to make your next stay even more enjoyable, please don't hesitate to let us know.We look forward to welcoming you back for another wonderful stay in the future!Warm regards,

10/10 Excellent

Edward

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
What a fantastic remodel. The place looks amazing. We love this location and so glad they are back. Up to date amazing rooms. Can't wait to stay again!
Stayed 2 nights in Mar 2024
Response from Sabrina Silva on Apr 10, 2024
Dear Edward,Thank you for sharing your positive feedback about your recent stay with us. We are thrilled to hear that you enjoyed our hotel.Our team works hard to ensure that our guests have a comfortable and enjoyable experience, and it is always rewarding to receive such kind words of appreciation. We are delighted that you loved the location and that you are looking forward to staying with us again.We look forward to welcoming you back for another fantastic stay in the future!Best regards,

8/10 Good

Fabiana

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was downtown and there was homeless around and it made the area a bit dirty.
Stayed 3 nights in Apr 2024
Response from Sabrina Silva on Apr 10, 2024
Dear Fabiana,Thank you for providing feedback on your recent stay with us. We appreciate your insights as they help us to improve our services and facilities.We apologize for any inconvenience caused in the downtown area surrounding our hotel. We strive to maintain a clean and welcoming environment for all our guests, and we understand that external factors can impact the overall experience.Please rest assured that we will continue to monitor and address any issues related to cleanliness and safety in the vicinity of our hotel to ensure a pleasant stay for all our guests.We hope to have the opportunity to welcome you back in the future and provide you with an improved experience.Kind regards,

10/10 Excellent

Sanghee

Traveled with family and small children, Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was convenient area and kind staff.
Stayed 3 nights in Mar 2024
Response from Guest Relation Team on Apr 6, 2024
Dear Sanghee,Thank you for choosing to stay with us and for sharing your wonderful feedback on Expedia!We're thrilled to hear that you had a fantastic experience during your stay. Providing a convenient location and friendly service are top priorities for us, and we're delighted that we were able to meet your expectations in both regards.Your kind words about our staff mean a lot to us. We take great pride in providing exceptional service to all our guests, and we're glad to hear that our team made your stay even more enjoyable.If you ever find yourself returning to the area, we would be honored to welcome you back for another wonderful stay. Please don't hesitate to reach out if there's anything we can do to make your next visit even more memorable.Thank you once again for your glowing review, and we hope to have the pleasure of hosting you again in the future.Warm regards,

10/10 Excellent

Anais

Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
We loved our stay at the Hyatt. The hotel was extremely clean, all the staff were very friendly. This is a great hotel for families. The hotel is situated in a sketchy area of the city, but we still liked having everything close by. The only thing I would say is that the parking lot is very small. There isn't a lot of space as it is a shared lot. Overall, great hotel we would definitely come back!
Stayed 2 nights in Mar 2024
Response from Hyatt Place Montreal Team on Apr 1, 2024
Thank you for taking the time to rate your experience. We are thrilled that you chose to stay with us on your trip to Montréal. Thank you for your kind review and we hope to see you again on future visit! Best Regards,

10/10 Excellent

michelle

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great buffet breakfast included in the price. Friendly, clean. Location was good and close to subway station, just a couple of sketchy people at night but other than that, it was a great stay.
Stayed 2 nights in Mar 2024
Response from Sabrina Silva on Mar 29, 2024
Dear Michelle,Thank you for taking the time to share your experience with us. We're delighted to hear that you enjoyed our buffet breakfast, as well as our friendly service and cleanliness. We're also glad to know that our location close to a subway station was convenient for you.We apologize for any inconvenience that you experienced during your stay. We care for the security around our premises, the comfort and peace of mind of our guests.We hope to have the pleasure of welcoming you back on your next visit to Montreal.Kind regards,

10/10 Excellent

Mitra

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean, newly renovated.
Stayed 3 nights in Mar 2024
Response from Guest Relation Team on Mar 29, 2024
Dear Mitra,Thank you so much for taking the time to leave us a wonderful 5/5 review on Expedia! We greatly appreciate your kind words.We're thrilled to hear that you found our hotel very clean and appreciated our recent renovations. Providing a comfortable and welcoming environment for our guests is our top priority, and we're delighted that we were able to meet your expectations.Your feedback is truly valued, and we hope to have the pleasure of welcoming you back for another enjoyable stay in the future.Warm regards,

6/10 Okay

Carlos, DANIA BEACH

Liked: Staff & service
not Applicable
Stayed 2 nights in Mar 2024
Response from Service Clienteles on Mar 25, 2024
Merci d'avoir pris le temps de répondre à notre sondage concernant votre séjour!Nous sommes très reconnaissants que vous ayez choisi de rester avec nous pendant votre séjour à MontréalNous espérons que votre prochaine visite arrivera plus tôt que tard !Cordialement,

2/10 Terrible

Melissa

Traveled with family and small children
Liked: Amenities
Disliked: Cleanliness, staff & service
Above
Stayed 2 nights in Mar 2024
Response from Sabrina Silva on Mar 21, 2024
Dear Melissa,Thank you for sharing your feedback regarding your recent stay with us. We appreciate your honesty and take your comments seriously. We're sorry to learn that your experience fell short of your expectations, particularly in terms of cleanliness. Please rest assured that we have shared your concerns with our housekeeping team to ensure that necessary improvements are made.While we're glad to see that you found our hotel's condition satisfactory, we regret that the service provided did not meet your expectations. We strive to deliver exceptional service to all our guests, and we apologize for any inconvenience you may have experienced.Your feedback is valuable to us as it helps us identify areas for improvement. We hope to have the opportunity to better serve you in the future and provide you with a more enjoyable stay.Warm regards,

8/10 Good

Victoria

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024
Response from Guest Relation Team on Mar 21, 2024
Dear Victoria,Thank you for taking the time to share your feedback with us on Expedia. Your input is invaluable to us as we continually strive to improve our services and guest experiences.We're delighted to see that you enjoyed your stay overall, and we're grateful for your positive rating. However, we also noticed that there may have been aspects of your experience that didn't meet your expectations, as reflected in the 4 out of 5 rating.We would love to learn more about your stay and any areas where we could have improved. Your satisfaction is our top priority, and we're committed to addressing any concerns you may have had to ensure that future visits exceed your expectations.Please feel free to reach out to us directly with any additional feedback or suggestions you may have. Your insights are invaluable to us as we work to enhance our guest experience.Thank you once again for choosing to stay with us. We hope to have the opportunity to welcome you back in the future and provide you with a flawless stay.Warm regards,