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Reviews of Embassy Suites Montréal by Hilton

3.5 out of 5
Embassy Suites Montréal by Hilton
208 Saint Antoine Ouest, Montreal, QC

Reviews

8.4

Very Good

Rating 10 - Excellent. 821 out of 1655 reviews" "
Rating 8 - Good. 468 out of 1655 reviews" "
Rating 6 - Okay. 187 out of 1655 reviews" "
Rating 4 - Poor. 106 out of 1655 reviews" "
Rating 2 - Terrible. 73 out of 1655 reviews" "

8.4/10

Cleanliness

8.6/10

Staff & service

8.2/10

Amenities

8.2/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

4/10 Poor

Raweewan

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in May 2024

10/10 Excellent

Lyle, Delta

Traveled with group
Liked: Amenities
Everyone who worked there was so nice.
Stayed 2 nights in May 2024
Response from KG on May 26, 2024
Dear Lyle,Thank you for taking a moment to share your experience. We are happy to hear you enjoyed your stay in our hotel. Thank you for recognizing our staff! It was a pleasure to have you as our guest and we look forward to welcoming you back soon!Sincerely,Front desk team leader.

2/10 Terrible

JAGRAJ

Disliked: Cleanliness, amenities, property conditions & facilities
Too old property. Gloomy feel. Only plus is the location. Nothing else is good about this property. Has only 2 lifts out of which 1 was out of service. Imagine whole hotel relying on 1 lift. Rooms are too old and dirty
Stayed 1 night in May 2024
Response from KG on May 23, 2024
Dear Jagraj,Thank you for taking the time to share your experience about your recent stay at our hotel. We strive to provide gracious, engaging and caring service and sincerely appreciate your feedback. We are happy to hear that you enjoyed our Location, although we’re very sorry to hear that you were unhappy with our guest rooms. We are expecting renovations at the end of the year so with this nice refreshment these issues will be fixed. We will take your comments into consideration and bring them to the appropriate department, as we continually work to improve our guest experience. We hope you will consider staying with us in the future!Best regards,Front desk team leader

10/10 Excellent

Syed

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
walking distance to all the tourist spots, shopping, food, and restaurants.
Stayed 1 night in May 2024
Response from JC on May 21, 2024
Dear Syed, thank you for taking a moment to share your experience. I am happy to hear you enjoyed your stay in our hotel. We strive to provide gracious, engaging and caring service and look forward to welcoming you back to our hotel in the not-too-distant future. Best regards, Jason, Front Desk Team Leader

10/10 Excellent

Randall

Traveled with partner
Liked: Property conditions & facilities
Kelly at the front desk, second to none!
Stayed 3 nights in May 2024
Response from JC on May 21, 2024
Dear Randall, thank you for taking a moment to share your experience. I am happy to hear you enjoyed your stay in our hotel and we will let Kelly knows about your kind comment. We strive to provide gracious, engaging and caring service and look forward to welcoming you back to our hotel in the not-too-distant future. Best regards, Jason, Front Desk Team Leader

10/10 Excellent

Jennifer

Stayed 3 nights in Apr 2024
Response from KG on May 26, 2024
Dear Jennifer, Thank you for taking a moment to share your experience. I am happy to hear you enjoyed your stay in our hotel. We strive to provide gracious, engaging and caring service and look forward to welcoming you back to our hotel in the not-too-distant future. Best regards,Front Desk Team Leader

6/10 Okay

Jason

Traveled with partner
Liked: Amenities
The room was dated and not up to par. They said that the bed was a queen but it was more like double. The bathroom has no place to put anything on the counter, the tub had jets, but they didn't work. When you stepped into the shower you had to bend to get underneath it, and couches old, light fixtures hanging. Simply not up to standards of what is expected for the price.
Stayed 1 night in May 2024
Response from KG on May 6, 2024
Dear Jason, Thank you for taking the time to share your experience about your recent stay at our hotel. We strive to provide gracious, engaging and caring service and sincerely appreciate your feedback and we’re very sorry to hear that you were unhappy with our guest rooms and that they weren't up to your standards, because this is not Hilton standards normally. We will take your comments under consideration and bring them to the correct departments, as we continually work to improve our guest experience. We hope you will consider staying with us in the future.Kind regards,Front desk team leader.

6/10 Okay

Melissa

Traveled with family
Room too hot. Even we adjusted that temp. Still very hot. Lobby too dirty
Stayed 1 night in May 2024
Response from KG on May 6, 2024
Hello Melissa, Thank you for taking the time to share your experience about your recent stay at our hotel. We strive to provide gracious, engaging and caring service and sincerely appreciate your feedback and we’re very sorry to hear about your experience. Please do not hesitate when there is a problem, you can bring it to our attention while still being in the hotel so we can make your stay best possible! We will take your comments under consideration as we continually work to improve our guest experience. We hope you will consider staying with us in the future.Best regards,Front desk team leader

10/10 Excellent

Eva

Stayed 2 nights in Apr 2024
Response from K.G on May 23, 2024
Dear Eva, Thank you for taking a moment to share your experience. I am happy to hear you enjoyed your stay in our hotel. We strive to provide gracious, engaging and caring service and look forward to welcoming you back to our hotel in the not-too-distant future. Best regards, Front Desk Team Leader

4/10 Poor

Peter, Toronto

Traveled with partner
Liked: Cleanliness, amenities
Disliked: Property conditions & facilities
The noise from the elevator was excessively noisy
Stayed 1 night in Apr 2024
Response from KG on Apr 28, 2024
Hello Peter, Thank you for taking the time to share your experience about your recent stay at our hotel. We strive to provide gracious, engaging and caring service and sincerely appreciate your feedback and we’re very sorry to hear that you were unhappy with the noise from the guest elevators. We are hoping to have the hotel refreshed soon, we hope this will fix these issues. We will take your comments under consideration as we continually work to improve our guest experience. We hope you will consider staying with us in the future.Best regards,Front desk team leader

10/10 Excellent

Claudio, Clarkston

Business traveler
Liked: Cleanliness, property conditions & facilities
One of the best hotels I’ve been staying
Stayed 2 nights in Apr 2024
Response from KG on Apr 28, 2024
Dear Claudio, Thank you for taking a moment to share your experience. I am happy to hear you enjoyed your stay in our hotel. We appreciate the feedback, and we appreciate YOU. We strive to provide gracious, engaging and caring service and look forward to welcoming you back to our hotel in the not-too-distant future. Best regards, Front Desk Team Leader

8/10 Good

Krzysztof

Traveled with family
Liked: Cleanliness, property conditions & facilities
Although my room was ready at 3 pm, I was told that normal check in time is 4. It sounds quite late. Only one set of towels in the room for 2 people. Liked nice reception folks.
Stayed 1 night in Apr 2024
Response from K.G on Apr 24, 2024
Dear Krzysztof, Thank you for taking a moment to share your experience. I am happy to hear you enjoyed your stay in our hotel. We strive to provide gracious, engaging and caring service. We apologize for the missing towels, we will take your comments into consideration and we look forward to welcoming you back to our hotel in the not-too-distant future. Best regards, Front Desk Team Leader

6/10 Okay

Matthew

Stayed 2 nights in Apr 2024
Response from KG on May 10, 2024
Dear Matthew, Thank you for taking a moment to share your experience. I am happy to hear you enjoyed your stay in our hotel. We strive to provide gracious, engaging and caring service and look forward to welcoming you back to our hotel in the not too distant future!

10/10 Excellent

Susan

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
We had a wonderful stay at the Embassy Suites, Montreal. Everyone was welcoming and our room was comfortable. The concierge Donald was a delight. He recommended at great restaurant nearby and helped us with our tour of Montreal. Would definitely stay again. The location was perfect and the restaurant was exellent.
Stayed 2 nights in Apr 2024
Response from KG on Apr 19, 2024
Dear Susan, Thank you for taking a moment to share your experience. I am happy to hear you enjoyed your stay in our hotel. We really appreciate your feedback! We strive to provide gracious, engaging and caring service and look forward to welcoming you back to our hotel in the not-too-distant future. Best regards, Front Desk Team Leader

8/10 Good

Vikram, Issaquah

Liked: Cleanliness, amenities, property conditions & facilities
Location is fantastic. Walkable to Old Montreal and Downtown in minutes and to visit popular tourist attractions. Breakfast and evening drinks were offered as part of the stay which was great. Overall our stay was excellent. Having said that, the rooms need an update asap. Dated decor and old style furniture looked like room was designed decades ago.
Stayed 3 nights in Apr 2024
Response from KG on Apr 19, 2024
Dear Vikram, Thank you for taking a moment to share your experience. I am happy to hear you enjoyed your stay in our hotel. We apologize for the outdated room, we hope to have renovations in the near future. We strive to provide gracious, engaging and caring service and look forward to welcoming you back to our hotel in the not-too-distant future. Best regards, Front Desk Team Leader

4/10 Poor

Adrianne

Traveled with family
Disliked: Amenities, property conditions & facilities
We were 4 people in a suite - only 2 towels provided, no extra pillows for pull out sofa, sofa bed matress was so old, thin and lumpy - terrible condition and was not made up. Had to search high and low for sheets and 1 blanket to make it up ourselves. Shower only had a handheld and was broken so had to secure it with a towel to be able to use it
Stayed 1 night in Apr 2024
Response from KG on Apr 19, 2024
Hello Ms. Adrianne, Thank you for taking the time to share your experience about your recent stay at our hotel. We strive to provide gracious, engaging and caring service and sincerely appreciate your feedback and we’re very sorry to hear that you were unhappy with our guest rooms. We will take your comments under consideration as we continually work to improve our guest experience. And will be bringing these issues to the appropriate department. We hope you will consider staying with us in the future. Best regards,Front desk team leader

10/10 Excellent

Brittany

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from KG on Apr 17, 2024
Dear Brittany, Thank you for taking a moment to share your experience. I am happy to hear you enjoyed your stay in our hotel. We strive to provide gracious, engaging and caring service and look forward to welcoming you back to our hotel in the not-too-distant future. Best regards, Front Desk Team Leader

8/10 Good

Gonzo

Stayed 2 nights in Apr 2024
Response from KG on Apr 28, 2024
Dear Gonzo, Thank you for taking a moment to share your experience. I am happy to hear you enjoyed your stay in our hotel. We strive to provide gracious, engaging and caring service and look forward to welcoming you back to our hotel in the not-too-distant future. Best regards, Front Desk Team Leader

10/10 Excellent

Terri

Great breakfast and happy hour -all included. Expedia pics a little misleading-thought we reserved a king bed and fireplace.
Stayed 3 nights in Apr 2024
Response from KG on Apr 8, 2024
Hello Ms. Mr/Ms. Terri, Thank you for taking the time to share your experience about your recent stay at our hotel. We strive to provide gracious, engaging and caring service and sincerely appreciate your feedback and we’re very sorry to hear that the pictures on Expedia were Misleading. We will take your comments under consideration as we continually work to improve our guest experience. We hope you will consider staying with us in the future.Kind regards,Embassy Suites Front desk team leader

10/10 Excellent

jason

Traveled with group
Liked: Cleanliness, property conditions & facilities
Cleanliness and room equipments
Stayed 1 night in Apr 2024
Response from jc on Apr 7, 2024
Dear Jason, Thank you for taking a moment to share your experience. I am happy to hear you enjoyed your stay in our hotel. We strive to provide gracious, engaging and caring service and look forward to welcoming you back to our hotel in the not-too-distant future. Best regards,Front Desk Team Leader

10/10 Excellent

Gwyn

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from KG on Apr 6, 2024
Dear Gwyn, Thank you for taking a moment to share your experience. I am happy to hear you enjoyed your stay in our hotel. We strive to provide gracious, engaging and caring service and look forward to welcoming you back to our hotel in the not-too-distant future. Best regards, Front Desk Team Leader

6/10 Okay

Abbey

Stayed 2 nights in Jan 2024
Response from KG on Apr 5, 2024
Dear Abbey,Thank you for taking a moment to share your experience. I am happy to hear you enjoyed your stay in our hotel. We strive to provide gracious, engaging and caring service and look forward to welcoming you back to our hotel in the not-too-distant future. Best regards, Front Desk Team Leader

2/10 Terrible

Stephanie, Quebec

Traveled with family
Liked: Cleanliness
Disliked: Amenities
First of all, do not go if your vehicle is over 6'. The Hotel only offers parking for smaller vehicles, so we we were asked to find an outdoor parking nearby that would not be under the umbrella of the Hotel. As a result, we got our 2022 Tundra stolen overnight and ended up without a vehicle for our family weekend. The area is UNSAFE. It's unfortunate, because it's walking distance so many nice things to see and do. Rooms were clean and we had this huge air tub in our bathroom. This was a nice surprise. On the other hand, the breakfast was somewhat limited. It was a busy Easter weekend and we were expecting there would be a lot of people, but they were lacking food and were not filling up so no more pancakes, bacon, pastries, yogourts and fruits. So were left with scramble eggs, sausages and toasts. Oh! And no more juice. Tthis was 1 hour before closing, so we were not last-minute. Other than that, well, no pool, but we knew that when we booked. The Lobby is small and not so inviting, but this did not matter to us. We were a family of 4, including 2 young teenagers.
Stayed 2 nights in Mar 2024
Response from K.G on Apr 3, 2024
Dear Stephanie, Thank you for taking a moment to share your experience. We are sorry to hear some things were not up to the Hilton standards. We will be bringing these issues to the proper departments. We strive to provide gracious, engaging and caring service and look forward to welcoming you back to our hotel in the not-too-distant future. Best regards, Front Desk Team Leader

10/10 Excellent

Sara

Liked: Cleanliness, property conditions & facilities
Great place to stay
Stayed 1 night in Mar 2024
Response from K.G on Mar 31, 2024
Dear Sara, Thank you for taking a moment to share your experience. I am happy to hear you enjoyed your stay in our hotel. We strive to provide gracious, engaging and caring service and look forward to welcoming you back to our hotel in the not-too-distant future. Best regards, Front Desk Team Leader

6/10 Okay

Kelly

Traveled with family
The bed and pillows were terrible. The pillows were very thin and the bed was very uncomfortable. Breakfast was great though!
Stayed 1 night in Mar 2024
Response from JC on Mar 30, 2024
Dear Kelly, thank you for taking a moment to share your experience. I am sorry to hear you were unsatisfied with our beddings and we'll inform our housekeeping department. We strive to provide gracious, engaging and caring service and look forward to welcoming you back to our hotel in the not-too-distant future. Best regards, Front Desk Team Leader

10/10 Excellent

Charles

Business traveler
Liked: Property conditions & facilities
Convenient to convention center. Excellent and courteous staff!
Stayed 3 nights in Mar 2024
Response from JC on Mar 30, 2024
Dear Charles, thank you for taking a moment to share your experience. I am happy to hear you enjoyed your stay in our hotel. We strive to provide gracious, engaging and caring service and look forward to welcoming you back to our hotel in the not-too-distant future. Best regards, Front Desk Team Leader

10/10 Excellent

Emma

Liked: Cleanliness, property conditions & facilities
Stayed 3 nights in Mar 2024
Response from JC on Mar 30, 2024
Dear Emma, thank you for taking a moment to share your experience. I am happy to hear you enjoyed your stay in our hotel. We strive to provide gracious, engaging and caring service and look forward to welcoming you back to our hotel in the not-too-distant future. Best regards, Front Desk Team Leader

10/10 Excellent

Yuhan

Liked: Cleanliness, property conditions & facilities
Everything super good except cleaning done on Mar,22,2024 on 6th floor.
Stayed 3 nights in Mar 2024
Response from JC on Mar 30, 2024
Dear Yuhan, thank you for taking a moment to share your experience. I am happy to hear you enjoyed your stay in our hotel. And we apologize the cleaning service that you received on March 22nd, 2024. We strive to provide gracious, engaging and caring service and look forward to welcoming you back to our hotel in the not-too-distant future. Best regards, Front Desk Team Leader

10/10 Excellent

Patrick

Traveled with group
Liked: Cleanliness, amenities, property conditions & facilities
Room was clean, bed super comfy, breakfast was great !
Stayed 1 night in Mar 2024
Response from JC on Mar 30, 2024
Dear Patrick, thank you for taking a moment to share your good experience with us. I am happy to hear you enjoyed your stay in our hotel. We strive to provide gracious, engaging and caring service and look forward to welcoming you back to our hotel in the not-too-distant future. Best regards, Front Desk Team Leader

8/10 Good

Emily

Traveled with family
Liked: Amenities, property conditions & facilities
The property is centrally located. A wonderful wait staff/chefs/bartenders with a variety of options. Great complimentary breakfasts and happy hour. Beautiful room with luxurious jacuzzi tub. However, no extra towels provide after requests. No plates, cups, etc. in the suite. Cobwebs around room.
Stayed 3 nights in Mar 2024
Response from JC on Mar 30, 2024
Dear Emily, thank you for taking a moment to share your experience. I am happy to hear you enjoyed your stay in our hotel. However, we apologize the cleaning service that you've received, and we'll continue to improve. We strive to provide gracious, engaging and caring service and look forward to welcoming you back to our hotel in the not-too-distant future. Best regards, Front Desk Team Leader

10/10 Excellent

Marian

Liked: Cleanliness, property conditions & facilities
Response from JC on Mar 30, 2024
Dear Marian, thank you for taking a moment to share your experience. I am happy to hear you enjoyed your stay in our hotel. We strive to provide gracious, engaging and caring service and look forward to welcoming you back to our hotel in the not-too-distant future. Best regards, Front Desk Team Leader

10/10 Excellent

Siddharth, Toronto

Traveled with partner
Liked: Cleanliness, property conditions & facilities
It was walking everywhere
Stayed 3 nights in Mar 2024
Response from JC on Mar 13, 2024
Dear Siddharth, thank you for taking a moment to share your experience. I am happy to hear you enjoyed your stay in our hotel. We strive to provide gracious, engaging and caring service and look forward to welcoming you back to our hotel in the not-too-distant future. Best regards,Front Desk Team Leader

8/10 Good

Matthew, Saint Anicet

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Mar 2024
Response from JC on Mar 13, 2024
Dear Mattew, thank you for taking a moment to share your experience. I am happy to hear you enjoyed your stay in our hotel. We strive to provide gracious, engaging and caring service and look forward to welcoming you back to our hotel in the not-too-distant future. Best regards,Front Desk Team Leader

10/10 Excellent

Junghee

Traveled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
We had a wonderful at the Embassy Suite by Hilton. The receptionist was very nice and friendly and the room was clean and neat. It is only two minutes from the basilica in old port and maybe 5 minutes away from Chinatown. We had little kids and had no issue walking around the hotel. We will go back whenever visiting Montreal.
Stayed 1 night in Mar 2024
Response from JC on Mar 13, 2024
Dear Junghee, thank you for taking a moment to share your experience. I am happy to hear you enjoyed your stay in our hotel. We strive to provide gracious, engaging and caring service and look forward to welcoming you back to our hotel in the not-too-distant future. Best regards,Front Desk Team Leader

8/10 Good

Scott

Traveled with family
Liked: Cleanliness, property conditions & facilities
As usual, Embassy Suites in Old Montreal did not disappoint. From the easy and friendly check-in, large and comfortable suite, to it's location just a few block from the waterfront, we had an amazing stay.
Stayed 1 night in Mar 2024
Response from Matthieu on Mar 5, 2024
Good Afternoon,Thank you very much for your kind words! We are happy to hear that you enjoyed your stay in our hotel. We are continuously working to ensure our guests will have a good experience.We look forward to seeing you again in the near future.Best regards,

6/10 Okay

Mary Grace

Traveled with family and small children
I liked the location of this property. However, the web images showing the room I booked were misleading. It showed a fireplace and jacuzzi in the room but those amenities were not there when we checked in. I alerted the front desk when we first checked in but the receptionist just said we should have focused on the description and not the pictures because the pictures are for marketing. If those amenities are not part of the room then they shouldn't be included in the images for that room because that is misleading and that is bad marketing. They should have offered to change the room or offer something to make it right. The response I got was basically: "Too bad." Other than that incident though, the hotel staff were friendly and helpful overall. Cleanliness could also be improved. The room wasn't cleaned thoroughly for the next guest. In terms of pros, the breakfast was good and the hotel's proximity to attractions in Old Montreal was an added feature. That being said, I wouldn't stay here again.
Stayed 1 night in Mar 2024
Response from Matthieu on Mar 5, 2024
Good Afternoon,Thank you for sharing your recent experience in our hotel.We are sorry to hear that you were unhappy.We pay a close attention to the content we put online. The pictures you referred to were for a Deluxe suite. The room you booked was a Studio room. After verifications, the pictures on the website are matching the correct room type.The staff offered you the option of a paying upgrade, but you turned it down.Regarding the cleanliness of the room, we will share your comments with the housekeeping department as we work every day to improve our guest experience.If you are interested to give us another chance, please contact us directly.Best regards,

10/10 Excellent

Stephen

Liked: Cleanliness, property conditions & facilities
Stayed 3 nights in Feb 2024
Response from Front Desk Supervisor on Mar 2, 2024
Dear Stephen, thank you for taking a moment to share your experience. I am happy to hear you enjoyed your stay in our hotel. We strive to provide gracious, engaging and caring service and look forward to welcoming you back to our hotel in the not-too-distant future. Best regards, Front Desk Supervisor

10/10 Excellent

Ivan

Traveled with partner
The 5pm to 7pm happy hour is always a fun time. Great staff all around made our stay great as well.
Stayed 5 nights in Feb 2024
Response from Front Desk Supervisor on Feb 25, 2024
Dear Ivan, thank you for taking a moment to share your experience. I am happy to hear you enjoyed your stay in our hotel. We strive to provide gracious, engaging and caring service and look forward to welcoming you back to our hotel in the not-too-distant future. Best regards, Front Desk Supervisor

10/10 Excellent

Danny

Liked: Cleanliness, room comfort
Stayed 2 nights in Feb 2024
Response from Front Desk Supervisor on Feb 21, 2024
Dear Danny, thank you for taking a moment to share your experience. I am happy to hear you enjoyed your stay in our hotel. We strive to provide gracious, engaging and caring service and look forward to welcoming you back to our hotel in the not-too-distant future. Best regards, Front Desk Supervisor

10/10 Excellent

myrianne

Stayed 1 night in Feb 2024
Response from Front Desk Supervisor on Feb 21, 2024
Dear Myriannne, thank you for taking a moment to share your experience. I am happy to hear you enjoyed your stay in our hotel. We strive to provide gracious, engaging and caring service and look forward to welcoming you back to our hotel in the not-too-distant future. Best regards, Front Desk Supervisor

10/10 Excellent

Dalisa

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
stayed here for 5 days no complaint. The complimentary drinks and breakfast were a nice bonus especially since the breakfast had options. would come back.
Stayed 5 nights in Feb 2024
Response from Front Desk Supervisor on Feb 18, 2024
Dear Dalisa, thank you for taking a moment to share your experience. I am happy to hear you enjoyed your stay in our hotel. We strive to provide gracious, engaging and caring service and look forward to welcoming you back to our hotel in the not-too-distant future. Best regards, Front Desk Supervisor

8/10 Good

Cindy

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Room was clean, there 3 nights never saw housekeeping..had to ask for towels. Free breakfast and happy hour drinks. Breakfast has many options and pretty good.
Stayed 3 nights in Feb 2024
Response from Front Desk Supervisor on Feb 14, 2024
Dear Cindy, thank you for taking a moment to share your experience. I am happy to hear you enjoyed your stay in our hotel. We strive to provide gracious, engaging and caring service and look forward to welcoming you back to our hotel in the not-too-distant future. Best regards, Front Desk Supervisor

10/10 Excellent

Rodney Dirk

Business traveler
Liked: Cleanliness, amenities, property conditions & facilities
Everything you expect in a Embassy Hotel. What I noticed the most was the professionalism of each staff member.
Stayed 3 nights in Feb 2024
Response from Front Desk Supervisor on Feb 14, 2024
Dear Rodney, thank you for taking a moment to share your experience. I am happy to hear you enjoyed your stay in our hotel. We strive to provide gracious, engaging and caring service and look forward to welcoming you back to our hotel in the not-too-distant future. Best regards, Front Desk Supervisor

10/10 Excellent

Karine

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Front Desk Supervisor on Feb 14, 2024
Dear Karine, thank you for taking a moment to share your experience. I am happy to hear you enjoyed your stay in our hotel. We strive to provide gracious, engaging and caring service and look forward to welcoming you back to our hotel in the not-too-distant future. Best regards, Front Desk Supervisor

10/10 Excellent

Dawn

Traveled with family
Liked: Cleanliness, room comfort
Stayed 1 night in Feb 2024
Response from Front Desk Supervisor on Feb 11, 2024
Dear Dawn, thank you for taking a moment to share your experience. I am happy to hear you enjoyed your stay in our hotel. We strive to provide gracious, engaging and caring service and look forward to welcoming you back to our hotel in the not-too-distant future. Best regards, Front Desk Supervisor

10/10 Excellent

Stephanie

Liked: Cleanliness, room comfort
Stayed 1 night in Feb 2024
Response from Front Desk Supervisor on Feb 10, 2024
Dear Stephanie, thank you for taking a moment to share your experience. I am happy to hear you enjoyed your stay in our hotel. We strive to provide gracious, engaging and caring service and look forward to welcoming you back to our hotel in the not-too-distant future. Best regards, Front Desk Supervisor

6/10 Okay

Verified traveler

Traveled with family
Stayed 6 nights in Jan 2024
Response from Front Desk Supervisor on Feb 1, 2024
Hello, thank you for taking a moment to share your experience. I am happy to hear you enjoyed your stay in our hotel. We strive to provide gracious, engaging and caring service and look forward to welcoming you back to our hotel in the not-too-distant future. Best regards, Front Desk Supervisor

10/10 Excellent

Anna Marie

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Front Desk Supervisor on Feb 1, 2024
Dear Anne Marie, thank you for taking a moment to share your experience. I am happy to hear you enjoyed your stay in our hotel. We strive to provide gracious, engaging and caring service and look forward to welcoming you back to our hotel in the not-too-distant future. Best regards, Front Desk Supervisor

10/10 Excellent

David

Business traveler
Liked: Cleanliness, room comfort
Stayed 1 night in Jan 2024
Response from Front Desk Supervisor on Feb 1, 2024
Dear David, thank you for taking a moment to share your experience. I am happy to hear you enjoyed your stay in our hotel. We strive to provide gracious, engaging and caring service and look forward to welcoming you back to our hotel in the not-too-distant future. Best regards, Front Desk Supervisor

10/10 Excellent

Kevin

Stayed 3 nights in Jan 2024
Response from JC on Mar 30, 2024
Dear Kevin, thank you for taking a moment to share your experience. I am happy to hear you enjoyed your stay in our hotel. We strive to provide gracious, engaging and caring service and look forward to welcoming you back to our hotel in the not-too-distant future. Best regards, Front Desk Team Leader