The staff were pretty unfriendly, and at reception insisted we pay again even though we had already paid through Expedia. Only after about five minutes did the staff come back and tell us, oops, they'd been working off a bill for the wrong guest. There wasn't any apology. The room was barebones and the futons were thin and uncomfortable. The breakfast was so-so. There is no coffee maker in the room -- you have to pay extra for coffee from a machine. The baths were the only nice part of our stay, and very relaxing. I'd say mediocre overall.