Exterior

Reviews of Ya'ax Hotel Boutique

4 out of 5
Ya'ax Hotel Boutique
Calle 57 no. 461 por 52 y 54, Mérida, YUC

Reviews

9.6

Exceptional

Rating 10 - Excellent. 27 out of 35 reviews" "
Rating 8 - Good. 7 out of 35 reviews" "
Rating 6 - Okay. 1 out of 35 reviews" "
Rating 4 - Poor. 0 out of 35 reviews" "
Rating 2 - Terrible. 0 out of 35 reviews" "

9.8/10

Cleanliness

10/10

Staff & service

9.6/10

Amenities

9.6/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Sandra

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property and wonderful VIP treatment
Stayed 3 nights in May 2024
Response from Ya'ax Hotel Boutique on May 21, 2024
Dear Sandra,Thank you so much for your kind review. It was a pleasure to have you staying at Ya’ax and hope that you will visit us some other time. All the very best!

10/10 Excellent

Russell

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel staff are very nice and helpful; and the breakfast from Chef Luis is excellent. The hotel is located equidistant between Parque Santa Lucia and the Plaza Grande where there is a good selection of restaurants and shopping. I felt very comfortable at this hotel and the surrounding neighborhood.
Stayed 5 nights in May 2024
Response from Ya'ax Hotel Boutique on May 14, 2024
Dear Russell,Thank you so much for your kind review. We are very glad that you enjoyed your time in Mérida and hope that perhaps you will stay at Ya'ax some other time. All the best!

10/10 Excellent

Ricardo, Beavercreek

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel and room. Nice pool to cool off in during hot day. Hotel located between Main Square and Paseo Montejo where beautiful old homes are. Easy walk to both areas.
Stayed 2 nights in Apr 2024
Response from Ya'ax Hotel Boutique on Apr 19, 2024
Dear Ricardo,Thank you very much for your kind review. We hope that perhaps you will visit us some other time. All the best!

10/10 Excellent

Evan

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was particularly gracious and helpful. Breakfast included and excellent, other meals not available on the property.
Stayed 3 nights in Jan 2024
Response from Ya'ax Hotel Boutique on Feb 7, 2024
Dear Evan, thank you so much for your kind words. The restaurant opens also for lunch and dinner from Tuesday to Saturday, we are sorry that it didn’t coincide with your stay. Thanks again and all the best!

8/10 Good

louise

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was well designed and ckean. Staff super friendly and the food was good. Only comment is that there was a coffee maker but no convient place to plug in. As well we found the bathroom very small with limited counter space.
Stayed 2 nights in Dec 2023

10/10 Excellent

Karl

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The welcoming and cordial staff at all hours made our stay at this hotel! They even offered us a room upgrade at no additonal cost, but we reluctantly declined to have a room right next to the deliciously clean and refreshing pool. The restaurarant was excellent, room and lobby decor was well appointed, and desk staff assisted us with restaurant suggestions and reservations.
Stayed 4 nights in Jul 2023
Response from Ya'ax Hotel Boutique on Aug 2, 2023
Dear Karl, thank you so much for your kind review. It was a pleasure to have you staying at Ya’ax and hope that perhaps we will be able to welcome you again! All the very best!

10/10 Excellent

Kimberly

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful stay and amazing staff! Very relaxing and tranquil, breakfast was superb, and the customer service was top notch! Definitely would stay again and would recommend to all.
Stayed 3 nights in Mar 2023
Response from Ya'ax Hotel Boutique on Mar 21, 2023
Dear Kimberly,Thank you so much for your kind words. We are extremely glad that you enjoyed your stay at Ya’ax and hope that perhaps you will visit us some other time. All the best!

10/10 Excellent

Marilyn W

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Luxury Hotel, Quiet, Good location
Comfortable small hotel. Great service, best restaurant in town, quiet, good beds and pillows. Air conditioning. A 10 minute walk from Plaza Grande, which we walked to at least once a day. The room that we had (the suite, which is just a large room) had some light coming through the black out shade (maybe they will fix this soon.) Nice pool area. I would definitely stay there again.
Stayed 5 nights in Feb 2023
Response from Ya'ax Hotel Boutique on Feb 22, 2023
Dear Marilyn, thank you so much for giving us your comments and your kind words. It was a real pleasure to meet you and have you staying at Ya'ax. We hope that perhaps you will visit us some other time. All the best!

10/10 Excellent

Anaëlle

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The kindest staff. I would live here if I could.
Stayed 1 night in Mar 2022
Response from Ya'ax Hotel Boutique on Mar 28, 2022
Dear Ms. Anaëlle, thank you so much for your kind words. It was a real pleasure to have you as a guest and we hope that perhaps you will visit us some other time in the future. All the best!

8/10 Good

Jose Javier

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Worth a visit
Overall a good experience. Rooms clean and modern. The place has a chic feel. They could add deck chairs to the pool area, and at times you could hear noises from the next door guests, meaning walls/glass let noise thru.
Stayed 1 night in Dec 2021
Response from Ya'ax Boutique Hotel on Dec 27, 2021
Dear Mr. José Javier, Thank you very much for leaving us your comment and your kind words! Regarding the noise, Ya’ax arose from a house from the beginning of the last century so its walls are thick and give total privacy and independence. However, the rooms have the option of closing the windows and putting the air conditioning on with more privacy, or keeping them open and unfortunately in this case, if two rooms have the windows open at the same time, noise may be heard. Thank you again and we hope that perhaps you will visit us some other time!

10/10 Excellent

Jonathan

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Boutique hotel, room is comfortable and staff is very welcoming. Only con is wifi is not great in all the rooms.
Stayed 4 nights in Nov 2021
Response from Ya'ax Boutique Hotel on Nov 23, 2021
Dear Mr. Jonathan, thank you very much for your kind review and we hope that you will perhaps visit us some other time!

10/10 Excellent

Jonathan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Chilled 24 hours in Merida
Amazingly cool, boutique hotel just a few blocks (10 mins walk) from the main square. Lovely pool, lobby and bar area. Staff very friendly. No parking or valet service available. We left car outside the property (only overnight) but staff seemed a bit muddled as to whether we might get a ticket etc. Otherwise all was wonderful
Stayed 1 night in Jul 2021
Response from Gerencia on Aug 17, 2021
Dear Mr. Jonathan, thank you very much for your kind words. We are very pleased that you had an enjoyable time at Ya'ax and hope that you can visit us again some other time. All the best!

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything about this hotel was amazing. The restaurant was a unique experience and the room was so relaxing.
Stayed 4 nights in May 2021
Response from Ya'ax Hotel Boutique on Jun 1, 2021
Thank you so much for your kind words. We are very glad that you enjoyed your stay at Ya’ax and hope that you will visit us some other time. All the best!

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Feb 2020
Response from Gerencia on Feb 5, 2020
Muchas gracias por tomarse el tiempo de dejarnos su opinión!

10/10 Excellent

Expedia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jan 2020
Response from Gerencia on Jan 27, 2020
Muchas gracias por tomarse el tiempo de calificarnos!

10/10 Excellent

Verified traveler

Stayed 1 night in Feb 2019
Response from Jesus Coria on Apr 1, 2019
Thank you very much for taking the time to kindly rate us and hope that we will have the pleasure to welcoming you to Ya'ax some other time. Best Regards

8/10 Good

ISRAEL

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Yaax as a couple, good hotel.
We stayed the first night in the room "Casa venado" very small room with AC too big for the room size and we were kind of crammed. After changing to a larger room we had a much better experience. Friendliest staff!
Stayed 2 nights in Oct 2018
Response from Gerencia on Oct 30, 2018
Thank you very much for taking the time to write to us, we value your comments as we try to improve the Hotel all the time. We are very glad that you had a much better experience later on and hope that you will visit us some other time. All the best.

10/10 Excellent

feguili, San Diego

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Incredible hotel. Really great service, all the personal gave the extra mile to assist us to all are needs. Great location and the experience was delightful. I will stay there again with out hesitation.
Stayed 4 nights in Jul 2018
Response from Jesus Coria on Jul 31, 2018
Dear Mr. Gutierrez, thank you so much for your review. It was a pleasure to have you staying with us and hope that you will visit us some time soon. Looking forward to it!

10/10 Excellent

linda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Upscale and Serene
This is such a sweet botique hotel. Beautiful design elements throughout: soaring ceilings, rich woods, art, tile, stone, & frosted glass brought together in a way that blends upscale modern elements with traditional Mexican. Organic body products, super fluffy robes and good towels. Excellent comfy bedding. Once you’re inside the street door, all of the traffic noise fades away. It was serenely quiet. We found it an easy walk to restaurants and the Paseo Montejo. But, the real kicker is the staff...they are beyond wonderful and caring. During our week there, they responded immediately to any and all requests and went out of their way to make sure we were comfortable and well-cared for. The only negative I could possibly say is that some of the rooms are small. However, there is a beautiful courtyard for early morning coffee or evening drinks and a very comfortable lounge area for relaxing and reading. We have stayed in some great hotels, but this one will definitely stand out! Thank you, Ya’ax!
Response from Ya’ax Boutique Hotel on May 5, 2018
Dear Linda, thank you so much for your kind words. It was a real pleasure to have you staying at Ya'ax. We hope that you will visit us some other time and look forward to meeting you again. Very best regards

10/10 Excellent

Raquel

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Esta bonita
Stayed 1 night in Mar 2024
Response from Ya'ax Hotel Boutique on Mar 26, 2024
Estimada Raquel, muchas gracias por su amable comentario. Nos alegra que le haya gustado el Hotel y esperamos poder darle la bienvenida en otra ocasión!

10/10 Excellent

Ileana

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Precioso el hotel. La atención de 10! Regresaría sin dudarlo.
Stayed 1 night in Mar 2024
Response from Ya'ax Hotel Boutique on Mar 18, 2024
Estimada Ileana, muchísimas gracias por sus amables palabras. Fue un placer para nosotros que se hospedara en Ya'ax y esperamos poder darle la bienvenida en otra ocasión!

10/10 Excellent

ARTURO

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
excelente atención de todo el personal
Stayed 3 nights in Jan 2024
Response from Ya'ax Hotel Boutique on Feb 7, 2024
Estimado Arturo, muchísimas gracias por su amable comentario. Le enviamos un saludo y esperamos poder darle la bienvenida en otra ocasión!

10/10 Excellent

Ana Maria

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
El personal es excelente! Todos y cada uno de ellos. Y el restaurant merece su propio set de 5 estrellas!
Stayed 1 night in Sep 2023
Response from Ya'ax Hotel Boutique on Sep 6, 2023
Estimada Ana María, muchísimas gracias por su amable comentario. Fue un placer que se hospedaran en Ya'ax y esperamos poder darles la bienvenida en otra ocasión!

6/10 Okay

F G Naranjo Ortega

Liked: Cleanliness, staff & service
Grave problema de insonorización
El hotel es bonito, situación óptima, el servicio muy atento y las habitaciones son confortables. Sin embargo tienen un grave problema de insonorización y si como a nosotros te tocan a unos vecinos ruidosos en la habitación contigua, la experiencia es muy, muy desgradable. Se escuchan todas las conversaciones y todo lo que ocurre en la habitación de al lado, así como en la zona de la piscina. Las primeras 2 noches casi estábamos solos en el hotel y fue muy bien pero la última y debido a este problema no ha hecho llevarnos muy mal recuerdo de Ya’ax Hotel. Una pena.
Stayed 3 nights in Aug 2023
Response from Ya'ax Hotel Boutique on Aug 18, 2023
Muchas gracias por dejarnos su comentario. Nos da gusto que hayan encontrado el servicio atento y las habitaciones confortables.Lamentamos que la última noche hayan tenido problema de ruido, quisiéramos mencionar que Ya’ax nació de una antigua casona de principios del siglo pasado y las paredes son muy gruesas. Las habitaciones disponen de aire acondicionado para el calor y para aislamiento. Sin embargo, si una de dos habitaciones que están contiguas tiene las ventanas abiertas, se pueden escuchar sonidos. Es una pena que no nos hayan llamado a recepción en ese momento para poder llamar a los otros huéspedes y darle solución. Nuevamente agradecemos que nos haga dejado sus comentarios.

8/10 Good

Myrna Julieta

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jun 2023
Response from Ya'ax Hotel Boutique on Jul 9, 2023
Estimada Myrna Julieta, gracias por dejarnos su calificación.Saludos cordiales y buena semana.

10/10 Excellent

Gabriela

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Todo esta increíble pero lo que masss súper gente ‼️‼️‼️👌‼️‼️‼️‼️ ESPECTACULAR
Response from Ya'ax Hotel Boutique on Nov 2, 2022
Estimada Gabriela, Muchísimas gracias por su amable comentario. Fue un placer que se hospedaran con nosotros y esperamos poder darles la bienvenida en otra ocasión!

10/10 Excellent

José Abraham

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
El mejor hotel Boutique de Mérida. Servicio Comida Limpieza Muy exclusivo
Stayed 1 night in Oct 2021
Response from Ya'ax Hotel Boutique on Nov 4, 2021
Estimado Sr. Abraham, muchas gracias por sus amables palabras, esperamos tener el placer de darle la bienvenida en otra ocasión. Que tenga muy buen día!

8/10 Good

Xavier

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel design
Stayed 1 night in Oct 2021
Response from Ya'ax Hotel Boutique on Nov 4, 2021
Estimado Sr. Xavier, gracias por dejarnos su puntuación, esperamos que nos pueda visitar en otra ocasión. Saludos y buen día!

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Apr 2021
Response from Ya'ax Hotel Boutique on Apr 28, 2021
Gracias por su preferencia

8/10 Good

bruno

Liked: Cleanliness, staff & service, property conditions & facilities
A 800 m du centre ville. Cher pour le rapport qualité prix
Stayed 1 night in Jan 2020
Response from Gerente on Feb 1, 2020
Merci beaucoup de nous avoir laissé votre commentaire, nous apprécions toutes les opinions de nos clients car celles-ci nous servent pour pouvoir donner le meilleur service possible

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2019
Response from Manager on Dec 11, 2019
Thank you so much for your wonderful review, it was a great pleasure having you stay with us!

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in May 2019
Response from Jesus Coria on May 13, 2019
Thank you very much for taking the time to kindly rate us and hope that we will have the pleasure to welcoming you to Ya'ax some other time. Best Regards

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Mar 2019
Response from Jesus Coria on Apr 2, 2019
Thank you very much we appreciate your valuation, We hope that you will visit us some other time.

10/10 Excellent

Jose

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Un hotel Muy cómodo con excelente servicio, lo único para comentar es que el baño no tiene duchas cerradas y puede ser incomodo al mojar todo, así mismo un día no calentó el agua, lo cual no es problema dado el clima caliente de Merida
Stayed 3 nights in Feb 2019
Response from Jesus Coria on Feb 13, 2019
Buen día, muchas gracias por su reserva en Ya’ax Hotel Boutique y por hacernos llegar sus comentarios pues es nuestro objetivo, siempre mejorar nuestras instalaciones para el gusto y comodidad de nuestros huéspedes. La regadera abierta es una tendencia arquitectónica que quisimos adoptar, pero definitivamente tomaremos en cuenta sus comentarios. Gracias nuevamente y nos va a dar mucho gusto recibirlos si nos visitan en otra ocasión.