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Reviews of Hotel Scappata

3 out of 5
Hotel Scappata
C. 21 Boulevard Turístico Malecón, Progreso, YUC

Reviews

8.2

Very Good

Rating 10 - Excellent. 28 out of 57 reviews" "
Rating 8 - Good. 12 out of 57 reviews" "
Rating 6 - Okay. 10 out of 57 reviews" "
Rating 4 - Poor. 6 out of 57 reviews" "
Rating 2 - Terrible. 1 out of 57 reviews" "

9.0/10

Cleanliness

8.6/10

Staff & service

8.2/10

Amenities

8.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

8/10 Good

John

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Beach front, pool, good AC. Only lacking a fridge in the room. Restaurant was good. No elevator for accessibility.
Stayed 3 nights in Apr 2024

6/10 Okay

Gaby

Traveled with partner
Liked: Staff & service
I found the room very small to fit a King size bed, to the point that we needed to avoid hitting the corner of the bed when entering the room. The mattress was extremely soft so it was a bit uncomfortable. Good air conditioning, the only issue was the bright digital display shining through across the room when you try to sleep. The food was great, I highly recommend the pizza margarita.
Stayed 2 nights in Apr 2024

10/10 Excellent

diane

Stayed 1 night in Feb 2024

8/10 Good

Daniel

Stayed 3 nights in Feb 2024

4/10 Poor

Elsa

Traveled with family
Liked: Staff & service
Disliked: Room comfort
No blackout curtains
No tiene cortinas blackout y afuera de las ventanas hay luces entonces parece casi de día. No tiene desayunos. La cama horrible, te hundes y duele la espalda.
Stayed 1 night in Jan 2024

4/10 Poor

hector

Liked: Cleanliness
Disliked: Property conditions & facilities, room comfort
THE BEDS ARE TERRIBLE, THEY SEAM TO BE THETRE FOREVER, NO SUPORT AT ALL FROM YOUR BODY, YOU WAKE UP AS IF A TRAIN PASSED OVER YOU IN THE NIGHT, NO FURNISHING AT ALL, BASICALY THE BED A VERY OLD DESK AND IT´S CHAIR, NOT EVEN A LOUNGE CHAIR, NOTA CASE GOOD FOR YOUR CLOTHER, THE CLOSSET, JUST A TUBE WITH A COUPLE OF HANGERS, NO DOORS AT ALL, ALL YOU CLOTHES GET EXPOSED, THE ROOM LOKKS TERRIBLE , THE TERRACE HARDLY 2 FEET WIDE, NONSENSE.....THE SWIMING POOL VERY COLD, NO WAY TO SWIM.........THE BUILDING ALL IMPROVED, STAIRS ALLOVER CONNETCING A OLD PART WITH A NEW PART A LOT OF DANGEROUS STEPS NOT SHOWN WITH ANY KIND OF SIGN.VERY BAD
Stayed 2 nights in Dec 2023

4/10 Poor

hector

Business traveler
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
A FROUD
THE PICTURES YOU SHOW ON THE INTERNET ARE FAR AWAY FROM THE HOTEL CONDITIONS, THE ROOKMS ARE REALY BASIC, FAR AWAY FROM WHAT THEY SHOW, YOU DO NOT HAVE EVEN A CASE GOOD TO PLACE YOUR CLOTHES IN, ONLY UNE TUBE TI HANG CLOTHES, BUT WITH OUT HAGERS, WE HAD TIO BEG FOR SOMME HANGERS, THE CONSTUCTION IS ALL UNEVENM, STEPS ALL OVER REAL DANGEROUS, THE STAIRS THE SAME , KIND OF LIKE THE BUILD A CONSTRUCTION OVER ANOTHER CONSYTRUCTION ALL UNEVEN,YOU HAVE TO CARRY YOU LOGAGE ALL THE WAY TO YOUR ROOM, IN OUR CAE, 3 STARIRS, HE LAST ONE REAL NOWRROW, THE DECOARATION TERIBLE,THE ONLY THING THAT IS REAL ARE THE PICTURES SHOWING THE BED, WHICH BY THE WAY, EXTRUIMLY UNCONFORTABLE, LIKE VERY OLD MATRESS, REAL SOFT SO YOU DEEP INTO IT AND YOU KNOW, YOU WAKE UO WITH PAIN ALLOVER YOU BODY.....THE SHAWER NO PRESURE AT ALL AND THE HOLE BUILDING IN A VEY POOR CONDITION, AGAIN, FAR AWAY FROM THE WEB PICTURES....BESIDES YOUR CREDIT CARD, YOU NEED GTO LEAVE A DEPOSIT FOR AROUND 150 USD IN CASH.........CRAZY.....THIS IS MORA A HISTAL THAN A HOTEL. IF YOU ARE BOT LUCKY AND DO NOT AHVE A ROOM LOOKING AT THE OCEN, THE ROMS ARE REALY BAD, YOU FACE EITHE A HORRIBLE GARAGE AND KIND OF REPARING AREA FOR THE HOTE, VERY DIRTY........IN GENARL, COMPLETE FRAUD
Stayed 1 night in Dec 2023

8/10 Good

Crystal

Stayed 1 night in Dec 2023

10/10 Excellent

Marco

Stayed 1 night in Nov 2023

10/10 Excellent

Jorge

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Muy buen hotel
Stayed 2 nights in Jul 2023
Response from Sr. Jorge on Aug 18, 2023
¡Gracias por alojarse con nosotros, sus comentarios son importantes para nosotros!

10/10 Excellent

Ibana, Boca raton

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
We had an amazing time at the hotel , very convenience, friendly and helpful staff . Definitely I will come back
Stayed 3 nights in Jul 2023
Response from Ibana on Aug 18, 2023
¡Thank you for staying with us, your comments are very important for us!

6/10 Okay

FRANCISCO

Stayed 3 nights in Jun 2023

2/10 Terrible

Edwin A

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2023

8/10 Good

Dinah

Traveled with partner
Liked: Cleanliness, staff & service
The location is central to the area, with plenty of restaurants and shops, and the beach access was convenient, right across the street. Street noise and loud music at night was sometimes a problem. The room, on the third floor, with a balcony had a great view of the water and overlooked the pool area on the second floor. No elevator and difficult wide stairs with no hand railing from first to second floor. 2nd to 3rd floor stairs have railing, but dangerous concrete overhang (poor design) can cause head injury on the way up. There were a number of other safety concerns, such as no adequate warning for single steps down or up, and we witnessed several falls as a result. Also, platform bed has sharp corners, jutting out well beyond the mattress, causing injury. Water heater was a problem- no hot water most days, both in the mornings and afternoons. On the positive side, the staff was very nice, the restaurant downstairs was great, though they lost one of their siding curtains during a storm the second day and after that it was too windy to eat there many days. Room was clean and staff came in daily to make the bed. Aside from the above mentioned technical problems, the area felt safe and the people were friendly and helpful.
Stayed 6 nights in Mar 2023
Response from cecilio on May 15, 2023
We apreciate your feedback, and we are resolving secutiry issues. best regards.

8/10 Good

Mariela Berenice

Traveled with family
Liked: Cleanliness, property conditions & facilities
El hotel esta perfecto y en buenas condiciones.
Stayed 2 nights in Mar 2023
Response from Cecilio on May 15, 2023
Muchas gracias por sus ambles comentarios. Esperemos tenerles pronto de vuelta.

10/10 Excellent

Vicente, Riverside

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent property. This is a beach hotel, probably the best in the area. Extremely clean facilities and room. Functional room with everything you need - modern - clean - and very very comfortable bed. The service was excellent from check in to check out and everything in between. The Italian restaurant has really become our favorite In Mexico not only because of the quality and taste of the food but the service and ambiance / beach front experience. I was hesitant about staying in the area as were Hilton members / fours season snobs BUT this hotel was excellent. The area is great too. Safe and beautiful.
Stayed 2 nights in Feb 2023

10/10 Excellent

Kimberly

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2023

8/10 Good

Emma

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Gran ubicación frente al mar. Pero a la habitación le hace falta un espejo de cuerpo entero o tocador. Hace faltan sillas en la habitación. La cafetera del cuarto, no sirve. El control de la tele fallaba y algunas de las toallas estaban deshilachadas.
Stayed 2 nights in May 2024

10/10 Excellent

EVERARDO SERGIO

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nos encantó este hotel muy bien ubicado buena atención del personal las camas y almohadas cómodas las televisiones son S-Mart así que puedes ver Netflix y Roku
Stayed 3 nights in May 2024

10/10 Excellent

Eric, Puebla

Liked: Cleanliness, staff & service, property conditions & facilities
Bien ligas para conocer progreso
Stayed 1 night in May 2024

10/10 Excellent

Jesus

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent
Stayed 1 night in Apr 2024

10/10 Excellent

SERGIO RAFAEL

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

Manuel

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Muy bien, reciente obra, estscionamiento excelente ubicacion
Stayed 1 night in Mar 2024

10/10 Excellent

Carlos Alberto

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

6/10 Okay

María

Traveled with partner
the room is small, you can only sit on the bed, poor lighting, there were mosquitoes.
Stayed 1 night in Feb 2024

10/10 Excellent

Montserrat

Liked: Cleanliness, staff & service, property conditions & facilities
Buen hotel
Stayed 3 nights in Dec 2023

8/10 Good

Christian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Buen lugar para pasar los días. Un poco caro para lo que es y lo que ofrece. Cama muy cómoda.
Stayed 1 night in Dec 2023

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Muy bien, muy cerca de la playa. Solamente en el restaurante te agregan la propina en el ticket pero de ahí en fuera, todo bien.
Stayed 2 nights in Nov 2023

6/10 Okay

Cesar

Liked: Staff & service
Hay un seguro de habitación que no viene incluído en el precio total y sería bueno que se incluyera desde el inicio
Stayed 3 nights in Nov 2023

8/10 Good

Jesus Alfredo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Buena experiencia
La cama es muy cómoda, la habitación estaba limpia al igual que todo el hotel. Los encovenientes es que no hay elevador para subir equipaje y las chapas de los cuartos aun son con llave necesitan actualizarlo y que sea más práctico para uno como huesped. Si volvería a este hotel.
Stayed 2 nights in Dec 2023

10/10 Excellent

Jose Maria

Liked: Cleanliness, staff & service, property conditions & facilities
Excelente, me encantó mi estancia en el hotel...
Stayed 1 night in Nov 2023

10/10 Excellent

Sara

Stayed 1 night in Oct 2023

10/10 Excellent

Mona Lund

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Relaxing hotel stay
They had their own sunbeds/umbrella at the beach with no extra cost. Nice poolarea, asked to turn off the music blasting throug the speakers, they did no problem. Very expensive resturant, but good food. All the reasturants along the beach have the same prices. Head into town for more reasonable prices. 10 min walk from bus station.
Stayed 2 nights in Oct 2023

6/10 Okay

BRANDO NOE

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Sobrevaluado
Instalaciones Bien, Sobrevaluado, con políticas y criterios qué crean una experiencia no grata, no hay libertad para el uso de las instalaciones, todo es con limitantes.
Stayed 1 night in Oct 2023

8/10 Good

Humberto, MONTERREY

Liked: Cleanliness, staff & service, property conditions & facilities
Muy bien
Stayed 1 night in Oct 2023

10/10 Excellent

Cinthia

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente lugar para hospedarse en progreso, las instalaciones están impecables y modernas. Lo único que haría la estancia perfecta sería que pudieran agregar desayuno ya que su restaurante no abre hasta la 1:00pm
Stayed 1 night in Oct 2023

10/10 Excellent

Jonathan

Stayed 1 night in Sep 2023

10/10 Excellent

Nataly

Liked: Cleanliness, staff & service, property conditions & facilities
Muy bonito hotel
Stayed 2 nights in Aug 2023

10/10 Excellent

Abraham

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente ubicación, el restaurante súper rico y el servicio a la playa excelente!
Stayed 3 nights in Aug 2023

4/10 Poor

JESSICA

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
El costo es muy elevado para lo que en realidad es
Stayed 1 night in Aug 2023

6/10 Okay

Marcelo

Traveled with partner
Liked: Staff & service
Personnel is fantastic and anttentive although we found a lot of smaller issues, wich in addition made it a bit dissapointing. Dirt found in a couple of drawers. Dirt in the shower floor Safety deposit box broken No bathroom near the pool so you can guess what people might do. I have been arround a lot and this might be the only hotel that holds a large amount on your card as a deposit for "incidentals"! They don't serve breackfast at their restaurant and they charge a mandatory tip included in the restaurant check. The mandatory tip the deposit for incidentals are good enough reasons for not going back as this makes me feel they are not being honest and clear. Even the front desk person was ashamed tho ask for the deposit but owner must be enforcing this.
Stayed 3 nights in Jun 2023

10/10 Excellent

Morayma

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
El hotel está muy bonito, el personal muy amables las habitaciones muy limpias y lo más importante las camas están muy muy cómodas, volvería a hospedarme
Stayed 1 night in Jun 2023

8/10 Good

Edgar Leonardo

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Todo muy bien, espero el baño, no tiene respirador de aire, se ensierra todo, el mal olor y el bapor
Stayed 2 nights in May 2023

10/10 Excellent

NELLY

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2023

6/10 Okay

Verified traveler

Liked: Cleanliness, room comfort
El precio calidad no vale la pena
El precio calidad es abismal, muy caro para lo que es
Stayed 4 nights in May 2023

6/10 Okay

WENDY ANGELICA

Stayed 2 nights in May 2023

8/10 Good

Pedro

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Excelente
Stayed 2 nights in May 2023

8/10 Good

ISAAC

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Apr 2023

6/10 Okay

Jose aaron

Traveled with partner
Buen lugar, puedes encontrar lugares similares por un mejor precio, además te cobran un depósito muy alto.
Stayed 1 night in Apr 2023
Response from Cecilio on May 15, 2023
Gracias Sr. José Aaron, tomaremos en cuenta sus comentarios en el rediseño de las políticas y procedimientos del Hotel. Saludos,

4/10 Poor

Cameron

Traveled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Lo que no me gustó . Es que tienes que dejar 5 mil de deposito. Los camastros si llevas una agua o una bebida $500 y se las restan a los que pasan y no son del hotel
Stayed 5 nights in Mar 2023
Response from Cecilio on May 15, 2023
Gracias por sus comentarios, estamos en proceso de análisis de políticas y procedimientos y tomaremos en cuenta su comentario.Saludos