Outdoor pool
Check availability

Reviews of Gamma Mérida El Castellano

3.5 out of 5
Gamma Mérida El Castellano
Calle 57 NO. 513 62 x 64, Col. Centro, Mérida, YUC

Reviews

9.0

Wonderful

Rating 10 - Excellent. 605 out of 1004 reviews" "
Rating 8 - Good. 285 out of 1004 reviews" "
Rating 6 - Okay. 78 out of 1004 reviews" "
Rating 4 - Poor. 20 out of 1004 reviews" "
Rating 2 - Terrible. 16 out of 1004 reviews" "

9.2/10

Cleanliness

9.0/10

Staff & service

8.8/10

Amenities

8.8/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Marco

Stayed 1 night in Apr 2024
Response from Gerente General on May 14, 2024
Gracias por su visita, es un placer atenderle en GAMMA MÉRIDA EL CASTELLANO.

10/10 Excellent

Chester

Stayed 1 night in Apr 2024
Response from Gerente General on May 11, 2024
Gracias por su visita y por su preferencia, para todo el equipo de GAMMA MÉRIDA EL CASTELLANO es un gusto atenderles!

10/10 Excellent

Carlos

Stayed 1 night in Apr 2024
Response from Gerente General on May 6, 2024
Muchas gracias por su vista! Quedamos a sus órdenes.

10/10 Excellent

Carlos

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is in a great location,parking available very nice and clean hotel
Stayed 1 night in Apr 2024
Response from Gerente General on Apr 12, 2024
Thank you for your kind words about our hotel. We are delighted that you appreciate our great location and the clean and pleasant environment. Have a great day! We hope we will be able to welcome you back again soon.

10/10 Excellent

Beda

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Gerente General on May 6, 2024
Gracias por su visita! Estamos a sus órdenes.

10/10 Excellent

Oscar

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was superb and fine. Recommen this for sure
Stayed 3 nights in Mar 2024
Response from Gerente General on Apr 5, 2024
We are thrilled to hear you had a wonderful stay with us! Thank you for your kind words and for recommending our hotel. We look forward to welcoming you back soon.

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities
I have stayed there several times in the last year and a half and the staff remembered me!
Stayed 2 nights in Mar 2024
Response from Gerente General on Mar 25, 2024
Thank you very much for your preference! Of course the staff remembers our valued guests. We look forward to welcome you back again in the future. Kind regards,

8/10 Good

Tony

Liked: Cleanliness, staff & service, property conditions & facilities
Everything on point, just for the bed was not firm enough
Stayed 1 night in Mar 2024
Response from Gerente General on Mar 15, 2024
Thank you for choosing the GAMMA MÉRIDA EL CASTELLANO hotel. We appreciate your time to send your feedback and we will inmmediately share this comment with our housekeeping departament! Kind regards,

8/10 Good

Salvador

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly and Excellent customer service.
Stayed 4 nights in Feb 2024
Response from Gerente General on Mar 13, 2024
Thank you very much for your preference and for your kind comments. We are very glad to read that We met your expectations and we look forward to be able to welcome you back again in the future.

6/10 Okay

john

Traveled with group
It was ok
Stayed 1 night in Feb 2024
Response from Gerente General on Feb 29, 2024
Thank you for choosing the GAMMA EL CASTELLANO hotel and for your feedback. We hope we will be able to welcome you back again in the future. Sincerely,

6/10 Okay

Arturo

Liked: Cleanliness, staff & service, room comfort
One thing that surprised me was the fact that they only provided coffee for the first day. When I asked they told me that they only provided the first day. I stay in many hotels and didn’t expected that from the quality of service they advertised. All hotels provide coffee in the room every day
Stayed 3 nights in Feb 2024
Response from Gerente General on Feb 7, 2024
Muchas gracias por su visita y por su retroalimentación. Con gusto tomaremos en cuenta sus observaciones para mejorar la experiencia de servicio de nuestros huéspedes, ya que efectivamente el estandard de la marca GAMMA ofrece café el primer dia de la estancia. Quedamos a sus órdenes y le enviamos un cordial saludo,

10/10 Excellent

Sofiangelic

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Gerente General on Feb 2, 2024
Muchas gracias por su preferencia, quedamos a sus órdenes en GAMMA EL CASTELLANO.

10/10 Excellent

Jose, Sioux City

Stayed 1 night in Jan 2024
Response from Gerente General on Mar 20, 2024
Gracias por su visita y la preferencia que nos brinda! Es un placer atenderles!

6/10 Okay

ana

Liked: Room comfort
I would stay at Gamma Merida Castellano again
I enjoyed my stay at this oldish hotel. Room was comfy and roomy. I really liked the fact that the air conditioning fan was not directly above the bed. The hotel is centrally located which made walking a breeze to all the places I wanted to visit.
Stayed 3 nights in Jan 2024
Response from Gerente General on Jan 22, 2024
Thank you for choosing the HOTEL GAMMA EL CASTELLANO. We are glad to read that you enjoyed our hotel as well as our great location in downtown Mérida. We hope we will be able to welcome you back again in the future. Sincerely,

10/10 Excellent

Edwin

Stayed 2 nights in Dec 2023
Response from Gerente General on Jan 5, 2024
Gracias por su visita, quedamos a sus órdenes y agradecemos su preferencia.

10/10 Excellent

Marc

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property had a very fresh smell always. The staff was exceptional. I rate them a golden 10
Stayed 7 nights in Dec 2023
Response from Gerente General on Jan 5, 2024
Thank you very much for your feedback, we are glad to read that you enjoyed your stay at GAMMA EL CASTELLANO. Kind regards,

10/10 Excellent

JUAN

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great
Stayed 11 nights in Dec 2023
Response from Gerente General on Jan 5, 2024
Gracias por su visita! Es un placer atenderle en GAMMA EL CASTELLANO.

10/10 Excellent

Geoffrey

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We were looking for a good hotel in the centre of Merida that is close enough to walk to the sights. This was perfect with under ground car parking. Excellent spacious room with comfortable bed. This worked extremely well.
Stayed 2 nights in Dec 2023
Response from Dear Mr. Geoffrey: on Jan 3, 2024
We're pleased to know you enjoyed your stay with us. Thank you for leaving us a review, come back to Mérida soon. Happy Holidays!

10/10 Excellent

Edgar

Stayed 4 nights in Dec 2023
Response from Gerente General on Jan 5, 2024
Estamos a sus órdenes! Muchas gracias por elegir GAMMA EL CASTELLANO.

10/10 Excellent

Marisol

Traveled with partner
Liked: Cleanliness, staff & service
The rooms to small and bathrooms
Stayed 1 night in Nov 2023
Response from Gerente General on Dec 6, 2023
Gracias por su visita! Le comento que la habitación que usted eligió es la mas pequeña (tipo estudio) de las que contamos, nuestra habitación estandard es más amplia y por tanto, más cómoda. Esperamos nos brinde una nueva oportunidad para atenderle y pueda elegir dicho tipo de habitación para una estancia mas cómoda para usted. La diferencia en precio consideramos que es poco significativa. Quedamos a sus ordenes y le enviamos un saludo!

10/10 Excellent

Joshua

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place, friendly staff, fun neighborhood
Stayed 3 nights in Nov 2023
Response from Gerente General on Dec 6, 2023
THank you for your kind comments, it is great to read that your stay at GAMMA EL CASTELLANO was quite as you expected! We look forward to be able to welcome you back again in the future. Sincerely,

10/10 Excellent

Eric

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel with shopping and restaurants all around.
Stayed 3 nights in Nov 2023
Response from Gerente General on Dec 6, 2023
Thank you for your visit! We are glad to read that you enjoyed your stay at GAMMA EL CASTELLANO. We look forward to serving you again in the future.

8/10 Good

Emily

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
great maid, friendly waiters. Office staff very impersonal and detached.
Stayed 5 nights in Nov 2023
Response from Gerente General on Nov 24, 2023
THank you for choosing GAMMA EL CASTELLANO HOTEL. We are glad you enjoyed your stay and we are sorry to read that you were not quite satisfied with our office staff service, we will share this with our Front Desk Manager, it is very important for us that our valued guests receive the best service we can offer. Thank you and we hope to see you soon.

6/10 Okay

Danilo

Disliked: Amenities
Great location, but rooms need to be removed
Stayed 4 nights in Nov 2023
Response from Gerente General on Nov 24, 2023
Thank you for choosing GAMMA EL CASTELLANO HOTEL, we value your comments and we will of course keep working to improve our facilities. Sincerely.

8/10 Good

jose Montes

Stayed 2 nights in Nov 2023
Response from Gerente General on Nov 28, 2023
Gracias por su visita! Estamos a sus órdenes.

10/10 Excellent

Juan

Stayed 1 night in Oct 2023
Response from Gerente General on Nov 24, 2023
AGradecemos su preferencia! Estamos a sus órdenes,

10/10 Excellent

Dave

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed our stay. The only thing I would avoid the pizza un the hotel restaurant. It was very bad.
Stayed 2 nights in Oct 2023
Response from Gerente General on Oct 31, 2023
Thank you for choosing GAMMA EL CASTELLANO! We are pleased to read that you enjoyed your stay and we are very sorry that our pizza was not as you expected, we will review this immediately with our Executive Chef. Kind regards,

10/10 Excellent

Fabiola Ahumada

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s a good hotel staff is awesome
Stayed 1 night in Oct 2023
Response from Gerente General on Oct 31, 2023
Muchas gracias por su preferencia y por sus amables comentarios! Es un gusto leer que nuestro servicio fue de su agrado. Quedamos a sus órdenes!

10/10 Excellent

Dave

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We liked the room and the service. Check in and out was fast and friendly.Clean room with coffee. Great view from terrace. We did not like the pizza from the hotel restaurant. We would definitely stay here again.
Stayed 1 night in Oct 2023
Response from Gerente General on Nov 6, 2023
Thank you for choosing Hotel GAMMA EL CASTELLANO during your recent visit to our beautiful city. We are pleased to read that you enjoyed your stay and we will immediately share your pizza review with our Executive Chef, we are sorry that you did not quite like it. Sincerely,

8/10 Good

Jimena

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Buena ubicación.
Stayed 7 nights in Oct 2023
Response from Gerente General on Oct 26, 2023
Gracias por su visita, estamos a sus órdenes!

2/10 Terrible

Dongho

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Oct 2023
Response from Gerente General on Oct 26, 2023
Gracias por su visita, lamentamos que el hotel no haya sido de su agrado, aunque no tengamos mayor detalle.

10/10 Excellent

Justo

Stayed 3 nights in Sep 2023
Response from Gerente General on Oct 4, 2023
Valoramos mucho su preferencia y nos da gusto que su estancia haya sido placentera. Le esperamos pronto nuevamente!

8/10 Good

SOBEIDA, FONTANA

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
There wasn’t refigerator and no ice machine
Stayed 3 nights in Sep 2023
Response from Gerente General on Sep 20, 2023
Thank you for your feedback and for your visit. We do have frigobars (free of charge and subject to availability). You can request it with our front Desk staff of with your room attendant. We value your preference and we hope we will have another opportunity to welcome you back. Sincerely,

10/10 Excellent

Jose Luis

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Es un hotel que se mantiene limpio y confortable. Gracias por el servicio..
Stayed 3 nights in Sep 2023
Response from General Manager on Sep 18, 2023
Gracias a usted por su preferencia, es un gusto atenderles. Esperamos contar con una nueva oportunidad para recibirles! Mientras tanto, le enviamos un cordial saludo.

10/10 Excellent

Sylvain

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good stay!!
Stayed 6 nights in Sep 2023
Response from Gerente General on Oct 31, 2023
Thank you for choosing GAMMA EL CASTELLANO! We look forward to serving you again in the future.Sincerely,

10/10 Excellent

Liliana

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente hotel y excelente ubicación
Stayed 2 nights in Aug 2023
Response from Yarely Gómez on Aug 28, 2023
Estimada Liliana. Le agradezco que se haya tomado unos minutos para contestar nuestra encuesta, estamos felices de saber que su estancia con nosotros fue placentera. Las observaciones que nos hace las tomamos en cuenta para mejorar nuestra áreas de oportunidad, son muy importantes para nosotros. Esperamos haya tenido un buen regreso a casa, la esperamos pronto de vuelta. Saludos cordiales.

10/10 Excellent

Lyle

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly and courteous staff
Stayed 1 night in Aug 2023
Response from Yarely Gómez on Aug 21, 2023
Dear Lyle!We are very happy to know that you had a good experience during your stay with us, we hope to see you again soon. We appreciate you taking a few minutes to rate us and for your good comments.Come back soon!

10/10 Excellent

Marco

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
El hotel es cómodo con una magnífica ubicación. Su personal es de lo más atencioso, cuenta con una grande y limpia piscina, estacionamiento incluido, el personal del valet son muy amables y están siempre listos para ayudar. El restaurante tiene un servicio de bufffet por las mañanas con una muy buena muestra de los platillos yucatecos siempre incluidos, excesivamente limpio. Hemos elegido ese hotel desde hace mucho tiempo y siempre lo recomendamos
Stayed 7 nights in Jul 2023
Response from General Manager on Jul 31, 2023
Es para nosotros muy satisfactorio leer sus amables comentarios y saber que se sienten en casa en GAMMA MÉRIDA EL CASTELLANO. Esto nos motiva a continuar trabajando, siempre para mejorar y esperamos seguir contando con su preferencia en el futuro. Muchas gracias! Estamos a sus órdenes.

10/10 Excellent

Francisco

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff are really friendly and professional. The facility is very clean and smells really nice at the entrance. Very convenient location to main places in main plaza and restaurants. Will recommend to family and friends and We will come back again.
Stayed 8 nights in Jul 2023
Response from General Manager on Jul 28, 2023
Muchas gracias por sus amables comentarios, es una gran satisfacción saber que nuestros huéspedes se sienten en casa y encuentran nuestra ubicación en el Centro Histórico conveniente durante su visita. Agradecemos su recomendación muy sinceramente y les esperamos nuevamente.

4/10 Poor

Ramiro, McAllen

Stayed 1 night in Jul 2023
Response from General Manager on Aug 4, 2023
Gracias por su visita, estamos a sus órdenes.

8/10 Good

robert

Stayed 2 nights in Jul 2023
Response from General Manager on Jul 31, 2023
Agradecemos su preferencia y seguimos a sus órdenes en GAMMA MÉRIDA EL CASTELLANO.

10/10 Excellent

robert

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
central locariin, nice hotel, good breakfast, roof top swimming pool... not the cheapest, but its nice
Stayed 2 nights in Jul 2023
Response from General Manager on Jul 13, 2023
Thank you for your visit and for your preference! It is very pleasant to read that you enjoyed your stay at GAMMA MÉRIDA EL CASTELLANO. We look forward to serving you again in the future. Sincerely,

10/10 Excellent

robinson

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very convenient ,close to everything,walkable,i like everything about this place except reception,no to friendly
Stayed 1 night in Jun 2023
Response from General Manager on Jul 3, 2023
Thank you very much for visiting our GAMMA EL CASTELLANO Hotel, we are glad to read that you had a pleasant stay and we are sorry that we did not meet your expectations in our front desk department, we will share your comments with the departments manager immediately. Our team and I would like to welcome you back again in the future, kind regards.

10/10 Excellent

Candido

Stayed 7 nights in Jun 2023
Response from General Manager on Jul 19, 2023
Gracias por su visita y por su preferencia. Estamos a sus órdenes,

10/10 Excellent

Durante

Traveled with family
Liked: Cleanliness, property conditions & facilities
I really liked the space of the room staff was very friendly and helpful including the bus boys. I look forward to seeing you again
Stayed 2 nights in Jun 2023
Response from General Manager on Jun 12, 2023
Thank you very much for your kind comments, we are glad to read that we met your expectations in GAMMA MÉRIDA EL CASTELLANO. For all the team, it is our pleasure to have the opportunity to welcome you!

10/10 Excellent

Yadira

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Nice stay.
Stayed 5 nights in May 2023
Response from General Manager on Jun 7, 2023
Gracias por su visita, un placer atenderle en GAMMA MÉRIDA EL CASTELLANO.

6/10 Okay

Lucy

Traveled with family
Liked: Staff & service
Stayed 9 nights in May 2023
Response from General Manager on May 16, 2023
Muchas gracias por su visita y quedamos a sus órdenes en GAMMA MÉRIDA EL CASTELLANO.

10/10 Excellent

Hector

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
First, this hotel was in a great location, only a few blocks from the Plaza Grande, which is the very center of the downtown area. You'd really be hard pressed to find a better location than the Gamma for a similar room rate. It is literally within walking distance from pretty much everything! The hotel is very well kept. The rooms are spacious and superbly clean! I've been to much more expensive hotels the world over, and very few have I seen that were kept this clean--I'd really like to commend the chamber staff for a superb job! The front desk staff was super nice and attentive. In addition, the breakfast in the restaurant area was really good. We thought it was much better to order from the menu than from the buffet to tell you the truth. It may have been a bit pricier but the quality of our meals was much better. The free self-parking was a bit of challenge though because the underground lot is tight and awkward. You'd be better off handing your car keys (fob?) to the valet--it was actually quite convenient. All in all, I highly recommend this hotel to anyone who's looking to stay in Merida for a few days, whether for pleasure or business. You will not be disappointed! On a side note, my wife and I were greatly, greatly impressed by the beauty of the city of Merida--and the candor of its people! It's one of those best kept secrets of Mexican tourism, especially since both Cancun and Cozumel are only a few hours away, but it's worth visiting, believe me.
Stayed 5 nights in Mar 2023
Response from Yarely Gómez, Sales Manager on May 2, 2023
It has made us very happy to read your comments, it is very important to us that all our guests have a pleasant experience when deciding to stay here, we really appreciate you taking the time to leave us your comments. It will always be a pleasure to receive you on your trips to Mérdia, this is and will be your home. :)

10/10 Excellent

Delsie

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved how close to the towm it was. We arrived late and were greeted excellently. Definately coming back.
Stayed 2 nights in Apr 2023
Response from General Manager on Apr 18, 2023
Thank you for your kind comments, we are glad to read that we definitely met your expectations during your visit! We appreciate your time to share and we hope we will be able to welcome you back again soon. Sincerely,

10/10 Excellent

Silvia

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
safe and clean
Stayed 2 nights in Apr 2023
Response from General Manager on Apr 14, 2023
Thank you for choosing HOTEL GAMMA MÉRIDA EL CASTELLANO!