Standard Single Room | Free WiFi, bed sheets
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Reviews of Macpherson House

3 out of 5
Macpherson House
101 Birchen Grove Luton Lu2 7TL, Luton, England

Reviews

5.2
Rating 10 - Excellent. 2 out of 16 reviews" "
Rating 8 - Good. 4 out of 16 reviews" "
Rating 6 - Okay. 2 out of 16 reviews" "
Rating 4 - Poor. 1 out of 16 reviews" "
Rating 2 - Terrible. 7 out of 16 reviews" "

6.2/10

Cleanliness

5.2/10

Staff & service

5.0/10

Amenities

5.4/10

Property conditions & facilities

5.6/10

Eco-friendliness

Reviews

2/10 Terrible

GHULAM

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024

2/10 Terrible

Irene

Stayed 2 nights in Jan 2024

8/10 Good

Andrew

Stayed 1 night in Jan 2024

6/10 Okay

Sandra

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Not a winter wonderland
The weather was exceptionally cold and there was no heating on. I sent a text to the manager but he didn’t reply for several hours. We heard from a long stay resident the heating is controlled remotely. We had blankets in the car and so we got into bed at 5pm
Stayed 1 night in Dec 2022

2/10 Terrible

Tope

Stayed 1 night in Nov 2022

2/10 Terrible

Evelyn

Business traveler
Disliked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2022

10/10 Excellent

Roseline

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The best hotel/ lodge in castle vale and Birmingha
The place was clean and smell very nice. I had a real good sleep. Mattress was conformable and pillow. Staff were very nice and caring. Staff were professional. For now on I will only be booking with this hotel
Stayed 1 night in Nov 2022

8/10 Good

Stephen, Cork

Traveled with family
Liked: Cleanliness, amenities
Given the price this was absolutely fine. Room was very clean. An improvement would be to pave the driveway completely.
Stayed 2 nights in Nov 2022

2/10 Terrible

junetta

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Oct 2022

6/10 Okay

Philip

Disliked: Staff & service, property conditions & facilities
Cheap and basic
Not really a hotel. It is a room in a house on a large residential estate. A number of takeaways nearby but no restaurants (not that I could find). No onsite assistance and they eventually answered the phone so I could get it. The shared bathroom was ok, except for being shared of course. The self service breakfast in the reasonable equipped shared kitchen was adequate. Television in bedroom was tiny and only seemed to get BBC channels. But if you just want somewhere cheap to stay for one night and don't intend spending much time in the room it is adequate.
Stayed 1 night in Sep 2022

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was dirty in a way that we ended up not staying
Stayed 1 night in Sep 2022
Response from Macpherson Lodge on Sep 8, 2022
Dear Mr Anonymous,It is unfortunate that you chose to hide your name but we know who you are.You elected to cancel your reservation without checking into the Guest House.Sir, you had no opportunity to assess the facilities talk less of seeing what the environment was.You requested for a refund when the Guest house was already reserved for you. This was declined.It is unfortunate that you chose to act in this manner.But, please be reminded that we are here to serve you and the public. It will be good to treat others and their business as you would like to be treated.Best regards,Macpherson Lodge

8/10 Good

Kofi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2022
Response from Macpherson Lodge on Sep 8, 2022
We thank you for choosing to stay with us at Macpherson Lodge. We hope you had a wonderful experience and enjoyed the quiet environment we provided. Best regards