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This property is far too small. The room was not much bigger than a decent walk in closet. The bed was pushed into the wall on one side so it was not possible to get out of bed without climbing over your partner. The show was so tight you could not bend down to pick up the soap if you dropped it. And to add insult to injury, there was no elevator! We had to drag our backs to the fourth floor via the stairs....quite a hall! I even had to help another party because I felt so bad for them doing the same thing. The staff were not very helpful either. One guy did what he could but that was all. He was just as frustrated as we were. I won't rent there again. It was a fire trap and for the price, simply not worth half of what we paid. The only positive was the location was good as it was about 10 mins walk to Victoria Station. Maybe its all my fault. I should have read the specs more carefully. Beware though, you should find better.
Stayed June 24/25 , 2024. Cramped. No Lift-3rd floor -a long way with two heavy suitcases. No wine glasses-told we had to drink out of a mug-went for extra mug but couldn't find one. No breakfast. Rooms tiny. Bathroom tiny.
No lobby. Horribly overpriced. Will not stay there again.
jeff
Stayed 2 nights in May 2024
4/10 Poor
gusheng
May 21, 2024
Liked: Amenities
Disliked: Property conditions & facilities
no more again
gusheng
Stayed 3 nights in May 2024
Response from Luigi on May 23, 2024
Dear Gusheng,We are deeply sorry that your stay in our Hotel was not pleasant for you. We strive to achieve the very best regarding comfort and memories for our beloved guests, and again we apologize for the inconvenience that the issue with air conditioned may could cause to you. However we checked and it was non of your complaint reported during the stay only at check out. We encourage our guests to report everything to the front desk, even during the night in order to give to all of you the best experience possible.If you would like address any other feedback, you are welcome to contact us, as we value every feedback for further improvement.Kind Regards,
6/10 Okay
Tina
Traveled with group
Apr 1, 2024
Liked: Cleanliness
Disliked: Staff & service, amenities
Nice location, rooms were clean but very small. No hot water to shower in the morning. The only way to get a hot shower was if you showered in the middle of the afternoon or very late in the evening. The staff didn’t seem to care when you asked if they could check why there wasn’t hot water. We were traveling with two other couples and we had to let each other know when we were showering. The gentlemen who was at the front desk when we arrived at the hotel was very rude and didn’t want to be bothered. He was also the same gentlemen that was there when we checked out. He was the same staff member that we complained about the hot water to. They ran out of hand towels and tissues. Had are room cleaned but they didn’t change the sheets the entire time we were there. Hopefully they get things fixed and better staff so when guests want to return to London they would choose the same hotel.
Tina
Stayed 9 nights in Mar 2024
Response from Andy on Apr 11, 2024
Dear Tina,Thank you very much for your feedback.We do apologise for the lack of hot water during your stay, but we want to assure you, when one of our staff members went into your room, there was hot water and it takes a bit of time for it to adjust the temperature.We hope you give us another chance to accommodate you in the future.Andrey, the front desk.
Dear Shaun,Thank you for your review! We're delighted to hear that you found our hotel's location ideal for your stay. Whether you're exploring the vibrant city centre, enjoying nearby dining options, or simply taking in the local sights, we're thrilled that our location contributed to your memorable experience. Your feedback is greatly appreciated, and we hope to welcome you back again soon for another fantastic stay. Thank you for choosing our hotel!.Kind Regards.
The hotel is in a great neighborhood close to Buckingham Palace and it is quite nice however we found that both our toilet and bathroom sink faucet were loose and the shower drain does not drain as quickly as the shower head water pressure supplies the shower so you very quickly risk overflowing the shower basin - maybe this was done by design so as to prevent long showers and help preserve the available hot water but you literally have to shut the water off every 30 seconds to allow the basin to fully drain.
Trevor
Stayed 3 nights in Mar 2024
Response from Reception on Mar 22, 2024
Dear Trevor,Thank you kindly for taking the time to share your experience with us.My apologies that there were some minor issues with the shower and can assure that we will look into this to ensure its resolved.We are very grateful for your feedback and hope that we will have the pleasure of welcoming you to the hotel once again.Kind regards,Silvija
8/10 Good
Benjamin
Business traveler
Mar 11, 2024
Liked: Cleanliness, staff & service, amenities
Beautiful interiors and helpful staff. Window had a slight opening at all times (even when properly closed) so it was a bit drafty and sounds from outside were loud. But it's an older building, so this might be expected, just bring earplugs. Overall highly recommended as the transport options nearby and walking distances to hotspots are fantastic.
Benjamin
Stayed 4 nights in Mar 2024
Response from Reception on Mar 11, 2024
Dear Benjamin,Thank you kindly for taking the time out of your day to share your feedback with us.I am delighted to read that while you had a minor issue with a window if did not cause a major inconvenience and you had a pleasant stay with us overall.We do hope that we will have the pleasure of welcoming you to the hotel once again.Kind regards,Silvija
Dear Rachel.Thank you very much for your review and the high score.We are glad you have enjoyed your stay with us and we hope to welcome you again soon.Andrey, the front desk.
Good hotel. Nothing special. Clean and tidy just as you’d want.
The only complaint was how hot the room was.
The air conditioning helped but was noisy.
Neil
Stayed 1 night in Jan 2024
Response from Front Desk on Jan 27, 2024
Dear Neil,Thank you to give us a feedback.Kind Regards, Nicole
Lovely hotel, but no hot water both mornings, i took a shower. When i told reception, they didnt seem surprised and said to wait 30 minutes for the water to heat up. Constant Load humming sound on the lower ground floor. This could be disruptive, for light sleepers. Luck for me, it was no issue. Loved the large bath towels, and room was nice for a short stay.
M
Stayed 2 nights in Dec 2023
Response from Front Desk on Jan 3, 2024
Dear Guest,Thank you for taking the time to leave us a review. We are sorry that you had a problem with hot water. We are doing everything we can to resolve the problem. We hope you will give us another chance to stay with us.Kind regards, Nicole
Arrived at Hotel to find the room we had booked wasn't available (mysterious kleak just before we arrived!!). We were told no other rooms were available, so we would have to stay at their sister Hotel. We were left to find our own way there, although to be fair this wasn't far.
The room we were given in this "sister" Hotel was very small and we were kept awake all night by the air conditioning.
I believe this chain just over book rooms in both their Hotels and you have to make do with what you get on arrival
JULIE
Stayed 1 night in Nov 2023
Response from Andy on Dec 4, 2023
Dear Julie.Thank you very much for your feedback and we do apologise for any inconvenience you may have faced on the day of the arrival.We did have a leak that day due to a rainfall in the evening and unfortunately, it happened to the room you were supposed to be staying in, which was the event we couldn't control.However, it said that you were happy with the room you were provided in our sister property and the receptionist on duty that day printed out a clear directions to our sister property, which is located only within 2 minutes walk from us. If you do have any questions, please feel free to contact us.Kind regardsAndrey, the front desk
Front desk staff was good. Close to tube and restaurants.
Craig
Stayed 4 nights in Oct 2023
Response from Front Desk on Nov 5, 2023
Dear Craig, Thank you kindly for taking the time to share your review with us and we do hope to welcome you to the hotel once again. Kind regards, Aretha
elevator means folks with mobility issues might want to think twice.
Jeff
Stayed 2 nights in Oct 2023
Response from Tyrease on Oct 30, 2023
Hi there,We are glad you had a good stay, unfortunately an elevator is something we aren't able to add into our hotel at the moment, but we appreciate the feedback.
Dear Guest,Thank you kindly for taking the time to share your review with us and we do hope to welcome you to the hotel once again.Kind regards,Silvija
Room was dirty and the property was generally poor value for money.
Lauren
Stayed 1 night in Sep 2023
Response from Front Desk on Oct 11, 2023
Dear Lauren, please accept our apologies regarding the cleaning not being done properly. But I kindly remind you that there were no complaints reported during your stay and upon departure you gave a score of 8\10.We hope you will give us another chance in the future to stay with us again.Kind Regards, Nicole
The property was nicely renovated with modern finishes. The staff was nice. There was no elevator but they were able to give a room on the main floor. It did have 2 steps down into the sleeping area from the bathroom but other than that it was great.
JEANNE
Stayed 2 nights in Oct 2023
Response from Front Desk on Oct 11, 2023
Dear Jeanne,Thanks for sharing your feedback.We are very pleased that you were not given a room that was too far away with many stairs according to our availability. We hope to welcome you back to our hotel again in the future.Kind Regards Nicole
On arrival the receptionist was polite and friendly .
The whole property was clean &well presented .
The only disaster was the awful bed , it didn’t seem to be level hence we felt like we were going to roll out !
The shower was far to small -the shower head had no pressure & it flooded on the floor . To be told there was problems with the drain . If this was the case why wasn’t it sorted ?
Philip
Stayed 2 nights in Sep 2023
Response from Front Desk on Oct 6, 2023
Dear Philip,Thank you for your feedback.we are sorry that you didn't have the stay you expected at the Hotel.I can assure you that the issues mentioned in your review have indeed been resolved and we do hope to welcome you to the hotel once again to receive another opportunity in providing a better stay than the last.Kind regards,Reception
Lovely stay once again, I have also stayed in their sister hotel nearby. Air con was fab and room was spotless, quiet and comfortable.
Verified traveler
Stayed 2 nights in Sep 2023
Response from Front Desk on Oct 1, 2023
Dear Guest, thank you for your feedback, we are happy that you had a lovely stay.looking forward to welcoming you again in the near future.Kind regards,Jessica - Receptionist
10/10 Excellent
matthew
Business traveler
Sep 27, 2023
Liked: Cleanliness, staff & service, room comfort
matthew
Stayed 1 night in Sep 2023
Response from nicole on Oct 11, 2023
Dear Matthew,Thank you for your rating, we hope to welcome you back to our hotel in the future.Kind Regards, Nicole
Welcoming helpful staff, room was cleaned every day, great location!
Mark
Stayed 3 nights in Sep 2023
Response from nicole on Sep 28, 2023
Dear Mark,Thank you for give us a feedback. We are pleased that you enjoyed your stay with usWe hope to welcome you back to our hotel in the future.Kind Regards, Nicole
This hotel pleasantly surprised me! Very good-service lady who checked me in at the reception, the rooms are clean and pretty and there is also VERY good aircondition. The bathroom was a bit small, but for the price, convenience and overall experience - highly recommended👍 area is also very good
Ole Ray
Stayed 1 night in Sep 2023
Response from nicole on Sep 14, 2023
Dear Ray,Thank you kindly for sharing your feedback with us.We were very pleased that you had a good time with usWe hope to be able to welcome you back to our hotelKind Regards, Nicole
Dear Tetiana,Thank you very much for your kind feedback.We are very pleased you enjoyed staying at Victor Hotel and looking forward to welcoming you again.Kind RegardsKateryna
4/10 Poor
Andrea, Gland
Business traveler
Jul 17, 2023
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The room was a tiny box on the top floor without any ventilation. I couldn't breathe. The window was locked shut, there was no fan, nor was there any air circulation. It felt like what I imagine it would be to sleep in a coffin.
Andrea
Response from FO on Jul 20, 2023
Dear Andrea,Thank you kindly for your review.Apologies that the room did not meet your expectations.Please do note that we do indeed offer alternatives if you are not entirely happy with your stay which you can request from our reception team that is available 24/7. Kind regards,Silvija
The hotel was lovely and clean. Ideally located about 10 minute walk from Victoria Coach Station and about 50 yards from some pubs, restaurants and shops. Staff very friendly and helpful.
Verified traveler
Stayed 4 nights in Jul 2023
Response from FO on Jul 20, 2023
Dear Guest,Thank you kindly for taking the time to share your review with us.I am glad to read that you had a wonderful stay with us and found the location to be ideal for your visit to London.We hope to welcome you to the hotel once again.Kind regards,Silvija
Dear carl,Thank you kindly for taking the time to share your feedback with us.We hope to welcome you to the hotel once again to provide an even better stay than the last.Kind regards,Silvija
This is the worst place we have stayed in for a long time. No ac and the windows do not open. It was over 100 degrees outside and even hotter inside. We couldn’t sleep at all and sweat all night. The linens had dirt stains all over them and the they left vacuums outside the entrance of the room. Unclean, hot and unprofessional. Will never stay again.
Leah
Response from FO on Jul 20, 2023
Dear Leah,Thank you kindly for your review.My apologies that the room did not meet your expectations and I can assure that we will take your feedback into consideration while improving our services and facilities.Kind regards,Silvija
4/10 Poor
Paula, PONTEFRACT
Business traveler
Jul 3, 2023
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
This hotel has been recently renovated but for some reason they didn’t get the air con to work. It was June and not even one of the hottest days it was around 22 degrees - I was the lucky one and had a room on the 2nd floor so the window opened. My colleague had a room on the 3rd floor that the windows didn’t open, she is the type of person who is never too hot and even she couldn’t stand it. Oh and there is no lift and no dining facilities. The rooms are actually quite nice but when I went to shower the top section leaked when using the handheld one so ended up in the corner of the shower trying not to get my hair wet, whilst using my shampoo as body wash as they only provided body lotion in the shower and not body wash. So no I would not stay there again. Plenty of better hotels in the area
Paula
Stayed 1 night in Jun 2023
Response from Andrey on Jul 3, 2023
Good morning, Paula,Thank you very much for your feedback. We apologise that your stay with us was not as perfect as you would have imagined. In terms of dining facilities, I just want to kindly remind you that we do not advertise any breakfast facilities on any of our booking platforms.If you have any questions, do not hesitate to contact us.RegardsAndrey, the front desk
The AC was not working as i pay for the AC nd they didnt provide as Any kind of electric fan
Shivang
Stayed 2 nights in Jun 2023
Response from Andrey on Jun 28, 2023
Dear Shivang,Thank you for your feedback.We would like to apologise that the AC unit broke that day and that made your stay with us unpleasant.We would like you to give us one more chance to accommodate you again.Do not hesitate to contact us if you have any questions,Kind regards Andrey, the front desk
8/10 Good
R
Jun 14, 2023
Liked: Cleanliness, staff & service
Nice hotel in great location
Really nice very clean hotel.
Unfortunately the air conditioning was not operational
R
Stayed 1 night in Jun 2023
Response from Kateryna on Jun 25, 2023
Thank you so much for your feedback.We are planning to install the air conditioning in a one week time, hope you will be back and be able to enjoy your stay even much more after that.Kind Regards,Front Office
6/10 Okay
Diana, MIAMI
Traveled with group, Traveled with family
Jun 12, 2023
Liked: Cleanliness, staff & service
Great place but it would’ve been nice if they mentioned that no AC in any of the rooms
Diana
Stayed 2 nights in Jun 2023
Response from Andrey on Jun 28, 2023
Dear Diana,Thank you for your feedback.We would like to apologise that the AC unit broke that day, which made your stay with us a bit unpleasant.Unfortunately, things like that are out of our hands and can happen sometimes.We would like you to give us one more chance to accommodate you again.Do not hesitate to contact us if you have any questions,Kind regards Andrey, the front desk
6/10 Okay
Safwan
Jun 11, 2023
Safwan
Stayed 1 night in Jun 2023
Response from Andrey on Jun 28, 2023
Dear Safwan,Thank you for your feedback, and the high score.We are glad you had a nice stay with us and we look forward to welcoming you again. Kind regards Andrey, the front desk
Dear Charlotte, Thank you for your feedback and the high score. We are glad you have enjoyed your stay with us and we look forward to welcoming you again. Kind regards Andrey, the front desk
Walking distance from Victoria Station. Very clean. The only complaint I have is there is no lift so if you have a lot of luggage or large bag request a ground level or 1st floor room. Other than that, I can highly recommend it.
Ruth
Stayed 1 night in May 2023
Response from Front Desk member on Jun 7, 2023
Good afternoon,Thank you for your wonderful feedback.We are very please that you enjoyed staying at Victor hotel.Hope to see you soon again.Kind Regards,Kateryna
Expected a horrible experience based on comments of it being renovated but the renovation seemed over so it was really nice
Ayush
Stayed 1 night in May 2023
Response from Front Desk member on Jun 7, 2023
Good afternoon,Thank you for your wonderful feedback.We are very please that you enjoyed staying at Victor hotel.Hope to see you soon again.Kind Regards,Kateryna