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Reviews of Millennium Gloucester Hotel London Kensington

4 out of 5
Millennium Gloucester Hotel London Kensington
4-18 Harrington Gardens, London, England

Reviews

8.0

Very Good

Rating 10 - Excellent. 659 out of 1604 reviews" "
Rating 8 - Good. 477 out of 1604 reviews" "
Rating 6 - Okay. 237 out of 1604 reviews" "
Rating 4 - Poor. 122 out of 1604 reviews" "
Rating 2 - Terrible. 109 out of 1604 reviews" "

8.2/10

Cleanliness

8.2/10

Staff & service

7.8/10

Amenities

7.6/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

10/10 Excellent

Deborah

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was very nice
Stayed 2 nights in May 2024

10/10 Excellent

elizabeth

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room very clean and quiet, great location, but most importantly, caring helpful staff.
Stayed 3 nights in May 2024

10/10 Excellent

Julie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024

10/10 Excellent

Gregg, Long Beach

Traveled with group
Liked: Cleanliness, staff & service
Great location , large rooms , friendly helpful staff ! It was a great stay !
Stayed 3 nights in May 2024

8/10 Good

Adam, Boca raton

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great as layover , right next to Piccadilly line. Reasonable room service cost , great food . Kings sized comfortable bed
Stayed 1 night in May 2024

10/10 Excellent

James

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was great the only thing is the door handle for my bathroom broke off after gently pulling it when I first got in the room. But it was a tiny inconvenience that didn't impact my overall stay.
Stayed 1 night in May 2024

10/10 Excellent

Kirk

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient location
Stayed 1 night in May 2024

8/10 Good

Andrew

Liked: Staff & service, property conditions & facilities
Stayed 2 nights in May 2024

2/10 Terrible

Marg

Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
The washroom/ room was so old. The lobby was nice but not a 4 star I my opinion
Stayed 2 nights in May 2024

4/10 Poor

John

Business traveler
Liked: Cleanliness, staff & service, amenities
I had a connecting room and there was almost no sound insulation from my neighbours.
Stayed 2 nights in May 2024

8/10 Good

Kwok Wai Chris

Traveled with family
Liked: Cleanliness, staff & service
Service is good though we had a dripping with the air con, technical staff got it fixed efficiently. Despite being upgraded to VIP level but apart fr a larger room no other perks. Overall satisfactory
Stayed 2 nights in May 2024

10/10 Excellent

alan

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great location, average hotel.
Stayed 2 nights in May 2024

10/10 Excellent

Aleksandras

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel great area had brilliant stay!
Stayed 1 night in May 2024

8/10 Good

Frank

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient location
Stayed 3 nights in May 2024

8/10 Good

Ruben

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location but the bath is a little mouldy and shower need to be fix because you make a lot mess and dangerous
Stayed 3 nights in May 2024
Response from Chris van Dam on May 10, 2024
Dear Ruben,Thank you for your feedback. We're glad you enjoyed our location, but we're sorry to hear about the issues with the bath and shower. We take your concerns seriously and will address these safety and cleanliness problems promptly. We hope to welcome you back for a better experience.Best regards,Chris van DamGeneral ManagerMillennium Gloucester Hotel

10/10 Excellent

Adrian

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great value 4 star hotel. You won’t find anywhere better than this for the price.
Stayed 2 nights in May 2024
Response from Chris van Dam on May 10, 2024
Dear Adrian,Thank you for your positive feedback. We're delighted to hear that you found great value in our 4-star hotel. We look forward to welcoming you back to the Millennium Gloucester Hotel soon.Best regards,Chris van DamGeneral ManagerMillennium Gloucester Hotel

8/10 Good

Walker

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel. Tube stop 50 yards away. Would stay again for sure. Only knock is that some of the restaurants right outside are fast food chain restaurants like Burger King and Kentucky Fried Chicken. Wish it was a little less "touristy". But the stay was great. Good bed. No issues. Convenient location. Front desk staff very nice.
Stayed 3 nights in May 2024
Response from Chris van Dam on May 8, 2024
Dear Walker,Thank you for your feedback. We're glad you enjoyed your stay and found our hotel convenient, with friendly staff and comfortable beds. We understand your comment about the nearby restaurants and will take it into consideration. We look forward to welcoming you back for another great stay at the Millennium Gloucester Hotel.Best regards,Chris van DamGeneral ManagerMillennium Gloucester Hotel

8/10 Good

Moira

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Apr 2024
Response from Chris van Dam on May 10, 2024
Dear Moira,Thank you for your feedback. We appreciate your feedback and are glad you had a positive experience. We look forward to welcoming you back to the Millennium Gloucester Hotel.Best regards,Chris van DamGeneral ManagerMillennium Gloucester Hotel

4/10 Poor

James

Business traveler
Liked: Cleanliness
Disliked: Staff & service
The hotel is nicely located right next to Gloucester Road tube station. Although I had a first floor room facing the main road, it was quiet and clean. The most disappointing element of the stay was having very expensive cologne stolen from the room by housekeeping. I had checked out early morning and after realising I left my cologne, I phoned reception immediately and asked them to check the room and secure the cologne. This was still early in the morning before the 11am checkout time. They assured me that they would check and phone me back. Of course, they made no such checks, never phoned me back, and although I rang another 4 times during the morning and afternoon, still they never anything. When I sent my son around to the hotel the next day, the cologne had been taken by house keeping and they told him that it was never there. Very disappointing that they could have acted, but choose not to and then allowed the cologne to be taken. Yes, my fault for leaving it in the first place, but inexcusable for them to completely ignore me after that even though I rang them on numerous occasions.
Stayed 1 night in May 2024

10/10 Excellent

Liz

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a lovely hotel & has great amenities. Events take place at this hotel so be aware of slamming doors and noise at night. The Gloucester tube station was closed, which it is across the street. So be prepared to haul your luggage a few long blocks from the other tube stations. Overall my stay at this hotel was pleasant.
Stayed 2 nights in May 2024
Response from Chris van Dam on May 8, 2024
Dear Liz,Thank you for your feedback. We're glad to hear you enjoyed our amenities and had a pleasant stay. We apologize for any inconvenience caused by the noise and the closure of the Gloucester tube station. We appreciate your understanding and look forward to welcoming you back for an even better experience.Best regards,Chris van DamGeneral ManagerMillennium Gloucester Hotel

8/10 Good

Paul, Odsey

Liked: Cleanliness, staff & service
Stayed 1 night in May 2024
Response from Chris van Dam on May 8, 2024
Dear Paul,Thank you for your perfect rating! We're thrilled that you had a great experience at the Millennium Gloucester Hotel. We look forward to welcoming you back for another excellent stay.Best regards,Chris van DamGeneral ManagerMillennium Gloucester Hotel

4/10 Poor

Deborah

Stayed 2 nights in Apr 2024

10/10 Excellent

Mohamad

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best of the best. Highly recommend
Stayed 4 nights in Apr 2024
Response from Chris van Dam on May 8, 2024
Dear Mohamad,Thank you for your perfect rating! We're thrilled that you had a great experience at the Millennium Gloucester Hotel. We look forward to welcoming you back for another excellent stay.Best regards,Chris van DamGeneral ManagerMillennium Gloucester Hotel

8/10 Good

Dr Graeme

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good central location
Stayed 1 night in Apr 2024
Response from Chris van Dam on May 10, 2024
Dear Graeme,Thank you for your feedback. We're glad you enjoyed our central location. We hope to welcome you back to the Millennium Gloucester Hotel soon.Best regards,Chris van DamGeneral ManagerMillennium Gloucester Hotel

10/10 Excellent

Martin

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very comfortable, reall good location, friendly staff
Stayed 2 nights in Apr 2024
Response from Chris van Dam on May 10, 2024
Dear Martin,Thank you for your feedback. We're delighted to hear you had a comfortable stay and enjoyed our location and friendly staff. We look forward to welcoming you back to the Millennium Gloucester Hotel soon.Best regards,Chris van DamGeneral ManagerMillennium Gloucester Hotel

10/10 Excellent

Holly

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent stay. Friendly staff, large and clean room, convenient location.
Stayed 4 nights in Apr 2024
Response from Chris van Dam on May 8, 2024
Dear Holly,Thank you for your wonderful feedback! We're delighted that you enjoyed your stay at the Millennium Gloucester Hotel and found our staff friendly, rooms spacious and clean, and our location convenient. We look forward to welcoming you back soon!Best regards,Chris van DamGeneral ManagerMillennium Gloucester Hotel

10/10 Excellent

Viola

Stayed 2 nights in Apr 2024

8/10 Good

Dennis

Traveled with partner
Liked: Cleanliness, staff & service
Overall average experience
Stayed 7 nights in Apr 2024
Response from Chris van Dam on May 9, 2024
Dear Dennis,Thank you for your perfect rating! We're delighted that you had a wonderful stay at the Millennium Gloucester Hotel. We look forward to welcoming you back for another excellent experience.Best regards,Chris van DamGeneral ManagerMillennium Gloucester Hotel

8/10 Good

Barbara

Liked: Cleanliness, staff & service
The hotel was affordable and so conveniently located next to the Gloucester Tube Station as well as restaurants and stores. The beds were comfortable, and the bathroom was much larger than what we'd experienced in other European hotels. Upon close inspection, however, the room was in need of various minor repairs, like tiles that were cracked or poorly laid in the first place. All in all, though, our stay was great.
Stayed 1 night in Apr 2024
Response from Chris van Dam on May 10, 2024
Dear Barbara,Thank you for your feedback. We're pleased that you found our hotel affordable, comfortable, and conveniently located. We appreciate your observations about the need for minor repairs, and we'll address them to ensure a better experience. Overall, we're glad you had a great stay, and we look forward to welcoming you back.Best regards,Chris van DamGeneral ManagerMillennium Gloucester Hotel

10/10 Excellent

Elias

Stayed 1 night in Apr 2024

4/10 Poor

Emmanuel

Stayed 1 night in Apr 2024

10/10 Excellent

Shelagh

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Chris van Dam on May 8, 2024
Dear Shelagh,Thank you for your perfect rating! We're thrilled that you had a great experience at the Millennium Gloucester Hotel. We look forward to welcoming you back for another excellent stay.Best regards,Chris van DamGeneral ManagerMillennium Gloucester Hotel

4/10 Poor

Jose

Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Very old hotel. Room old. Bathroom difficult to access to the shower. Refrigerator empty
Stayed 1 night in Apr 2024
Response from Chris van Dam on May 9, 2024
Dear Jose,Thank you for your feedback. We apologize for the inconveniences you experienced during your stay. Your comments are noted, and we will work to address these issues. We hope to provide a better experience in the future.Best regards,Chris van DamGeneral ManagerMillennium Gloucester Hotel

10/10 Excellent

Javaid

Stayed 1 night in Apr 2024
Response from Chris van Dam on May 8, 2024
Dear Javaid,Thank you for your perfect rating! We're thrilled that you had a great experience at the Millennium Gloucester Hotel. We look forward to welcoming you back for another excellent stay.Best regards,Chris van DamGeneral ManagerMillennium Gloucester Hotel

4/10 Poor

Sarah, Dayton

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
When 3 women checked into a triple deluxe room, there was 1/2 a roll of toilet paper. We requested more and 4 rolls were brought. The next morning we went to breakfast. I asked the maître D if breakfast was included in our room and he told me to go to the front desk and ask. Rather than leave my guests in the dining room I said I will just pay for breakfast. We did, and was sat next to a decorative glass wall with liquid stains dripping down it. All three of us subsequently got a bug and needed LOTS more toilet paper. We asked for the room to be cleaned expected more toilet paper. NONE was replaced. The bathroom has peel and stick tile. We had to repeatedly press it back against the bathtub, it was repeatedly falling to the floor. I went to the lobby and requested more toilet paper, since we were all ill after eating breakfast . . . an hour later I had to call and again ask for it. Two 1/2 rolls were brough to three adult ill women. We gave up, went to Waitrose and bought toilet paper. It's not worth detailing the rest. We stayed here only because the London Bailey had no availability. If that happens again, we just won't go to London till the Bailey is available.
Stayed 6 nights in Apr 2024
Response from Chris van Dam on May 10, 2024
Dear Sarah,Thank you for choosing to stay at the Millennium Gloucester Hotel.We are sorry to hear about the issues you experienced during your stay. This is not the level of service we strive to provide, and we apologize for the inconveniences you faced. We will address these matters with our team to prevent such occurrences in the future. We understand your frustration and appreciate you bringing this to our attention. We hope you'll consider giving us another chance to offer you a better experience in the future.Best regards,Chris van DamGeneral ManagerMillennium Gloucester Hotel

6/10 Okay

Ruthie

Stayed 2 nights in Apr 2024
Response from Chris van Dam on May 9, 2024
Dear Ruthie,Thank you for choosing Millennium Gloucester Hotel. We appreciate your feedback and are committed to improving our services. We hope to welcome you back for a better experience at the Millennium Gloucester Hotel.Best regards,Chris van DamGeneral ManagerMillennium Gloucester Hotel

6/10 Okay

Ryan, Houston

Stayed 4 nights in Apr 2024
Response from Chris van Dam on May 9, 2024
Dear Ryan,Thank you for choosing Millennium Gloucester Hotel. We appreciate your feedback and are committed to improving our services. We hope to welcome you back for a better experience at the Millennium Gloucester Hotel.Best regards,Chris van DamGeneral ManagerMillennium Gloucester Hotel

8/10 Good

Michael

Liked: Cleanliness, staff & service
Clean and functional
Stayed 1 night in Apr 2024
Response from Chris van Dam on May 9, 2024
Dear Michael,Thank you for your positive review! We're delighted to hear you enjoyed your stay and found our Hotel clean. We hope to welcome you back to the Millennium Gloucester Hotel in the future.Best regards,Chris van DamGeneral ManagerMillennium Gloucester Hotel

10/10 Excellent

Derek

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Chris van Dam on May 8, 2024
Dear Derek,Thank you for your perfect rating! We're thrilled that you had a great experience at the Millennium Gloucester Hotel. We look forward to welcoming you back for another excellent stay.Best regards,Chris van DamGeneral ManagerMillennium Gloucester Hotel

8/10 Good

George, Kennesaw

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel and location, but it is in need of a renovation soon. The hairdryer installed in the bathroom is out of order (we found a dryer in a drawer after we reported the failed one); the 110 volt power plug above the desk doesn’t work; the heating and cooling system wasn’t optimal for the month of April (the staff said it was too early to activate cool air, and provided us a portable unit to help cool off a too warm room).
Stayed 3 nights in Apr 2024
Response from Chris van Dam on May 9, 2024
Dear George,Thank you for your feedback. We apologize for the inconveniences you encountered during your stay. Your comments are valuable, and we will use them to make improvements. We appreciate your patience and look forward to providing a better experience on your next visit.Best regards,Chris van DamGeneral ManagerMillennium Gloucester Hotel

10/10 Excellent

Lesbia

Liked: Cleanliness, property conditions & facilities
Everything good.
Stayed 1 night in Apr 2024
Response from Chris van Dam on May 8, 2024
Dear Lesbia,Thank you for your perfect rating! We're thrilled that you had a great experience at the Millennium Gloucester Hotel. We look forward to welcoming you back for another excellent stay.Best regards,Chris van DamGeneral ManagerMillennium Gloucester Hotel

10/10 Excellent

romualdo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel in excellent location
Stayed 3 nights in Apr 2024
Response from Chris van Dam on May 9, 2024
Dear Romualdo,Thank you for your positive review! We're delighted to hear you enjoyed your stay and found our location convenient. We hope to welcome you back to the Millennium Gloucester Hotel in the future.Best regards,Chris van DamGeneral ManagerMillennium Gloucester Hotel

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Your concierges were wonderful - especially Ali and Darko Cekov.
Stayed 7 nights in Feb 2024
Response from Chris van Dam on May 9, 2024
Dear Paul,Thank you for your feedback. We're delighted that Ali and Darko made a positive impression during your stay. Your kind words will be shared with them. We hope to welcome you back to the Millennium Gloucester Hotel soon.Best regards,Chris van DamGeneral ManagerMillennium Gloucester Hotel

10/10 Excellent

Rachel

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely hotel in a great location.
Stayed 1 night in Apr 2024
Response from Chris van Dam on May 9, 2024
Dear Rachel,Thank you for your kind feedback. We're delighted that you enjoyed our hotel and its great location. We look forward to welcoming you back to the Millennium Gloucester Hotel soon.Best regards,Chris van DamGeneral ManagerMillennium Gloucester Hotel

10/10 Excellent

Lesley

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely hotel with very helpful staff. The room was good. However, we were a ittle disappointed that the window was dirty, and we couldnt look out of it very well.
Stayed 1 night in Apr 2024
Response from Chris van Dam on May 9, 2024
Dear Lesley,Thank you for your feedback. We're glad you enjoyed your stay and found our staff helpful. We apologize for the disappointment caused by the window. We'll ensure this is addressed promptly. We hope to welcome you back for a better experience at the Millennium Gloucester Hotel.Best regards,Chris van DamGeneral ManagerMillennium Gloucester Hotel

10/10 Excellent

Rene Lynn

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Aaa
Stayed 4 nights in Apr 2024
Response from Chris van Dam on May 8, 2024
Dear Rene,Thank you for your perfect rating! We're thrilled that you had a great experience at the Millennium Gloucester Hotel. We look forward to welcoming you back for another excellent stay.Best regards,Chris van DamGeneral ManagerMillennium Gloucester Hotel

6/10 Okay

Andrew

Traveled with partner
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
A great location for visiting London, but very disappointing quality of furnishings and amenities in the rooms. This property is in GREAT need of modernization and re-modeling! One notable example was how the "marble" tiles around the bath were peeling off, exposing the rough tiles underneath. Again, quite disappointing..
Stayed 2 nights in Apr 2024
Response from Chris van Dam on May 9, 2024
Dear Andrew,Thank you for sharing your feedback with us. We regret to hear that the quality of the room furnishings and amenities did not meet your expectations. Your comments about the need for modernization and re-modelling have been noted, and we will work towards addressing these issues. We hope to have the opportunity to welcome you back for a better experience in the future.Best regards,Chris van DamGeneral ManagerMillennium Gloucester Hotel

8/10 Good

steffan, Brisbane

Liked: Cleanliness, staff & service, property conditions & facilities
Great value for money in terms of location and access. It is a very solid and comfortable tourist class with a bit more hotel. Nice sized bathtub, and generally did the job very well. I would stay here again. Check-in staff were, BTW, very very nice!
Stayed 4 nights in Apr 2024
Response from Chris van Dam on May 8, 2024
Dear Steffan,Thank you for your positive feedback. We're delighted that you found the Millennium Gloucester Hotel great value for money and that you had a comfortable stay. It's wonderful to hear you appreciated our friendly check-in staff. We look forward to welcoming you back soon.Best regards,Chris van DamGeneral ManagerMillennium Gloucester Hotel

8/10 Good

john

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice room, good location.
Stayed 1 night in Apr 2024
Response from Chris van Dam on May 9, 2024
Dear John,Thank you for your perfect rating! We're thrilled that you had a great experience at the Millennium Gloucester Hotel. We look forward to welcoming you back for another excellent stay.Best regards,Chris van DamGeneral ManagerMillennium Gloucester Hotel

10/10 Excellent

Jerry

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel and happy with the stay. Convenient location near the Underground tube station.
Stayed 9 nights in Mar 2024
Response from Chris van Dam on May 8, 2024
Dear Jerry,Thank you for your feedback. We're pleased to hear you enjoyed your stay at the Millennium Gloucester Hotel and found our location convenient. We hope to welcome you back soon.Best regards,Chris van DamGeneral ManagerMillennium Gloucester Hotel