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Reviews of Kensington Prime Hotel

3.5 out of 5
Kensington Prime Hotel
Russell Road, London, England

Reviews

8.8

Excellent

Rating 10 - Excellent. 373 out of 703 reviews" "
Rating 8 - Good. 233 out of 703 reviews" "
Rating 6 - Okay. 54 out of 703 reviews" "
Rating 4 - Poor. 21 out of 703 reviews" "
Rating 2 - Terrible. 22 out of 703 reviews" "

9.2/10

Cleanliness

9.0/10

Staff & service

8.2/10

Amenities

8.8/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Benjamin

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent hotel near Olympia. Lovely quiet street near High St. Kensington too. Friendly staff, keen and modern and a decent breakfast too. Rooms are quite small but that wasn't a problem for me.
Stayed 1 night in May 2024
Response from KPH on May 24, 2024
Dear Guest,Many thanks for your feedback. We appreciate this and it was a pleasure to have you as a guest.Best RegardsKensington Prime Hotel

8/10 Good

Brenda

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel staff was very nice, the room was small, but clean with a comfy bed. The control/light switches were a bit odd, but we were only staying for 2 days so we just lived with it. The shower had 2 options: Rain shower or handheld. I chose the handheld but it was broken and I was worried about spraying outside of the stall, there was no shower curtain. They had a breakfast available downstairs with a lovely outdoor space. I would definitely stay here again.
Stayed 2 nights in May 2024
Response from Kensington Prime Hotel on May 13, 2024
Dear Guest,Thank you so much for your review we're delighted that you enjoyed your stay,We hope to see you again soon.Kind regards

10/10 Excellent

Angela

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
I have given this hotel a five star review based on value for money. We had a great stay here. The standard room is not large but it is well appointed and the bed was comfortable. It was also quiet so meant for a good night’s sleep. It’s close to Kensington Olympia Overground which is very convenient. The public areas were spotless. The simple buffet breakfast included in the price made our stay excellent value for money. We would definitely stay here again.
Stayed 3 nights in Apr 2024
Response from Kensington Prime Hotel on Apr 30, 2024
Dear Guest,Thank you so much for your review we're delighted that you enjoyed your stay,We hope to see you again soon.Kind regards

8/10 Good

James

Liked: Cleanliness
Nice location clean and cosy
Stayed 1 night in Apr 2024
Response from KPH on Apr 26, 2024
Dear Guest,Many thanks for your feedback. We appreciate this and it was a pleasure to have you as a guest.Best RegardsKensington Prime Hotel

10/10 Excellent

Sam

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is a clean and cute boutique. Perfect for a few nights stay. Service is great and the breakfast is fantastic.
Stayed 3 nights in Apr 2024
Response from KPH on Apr 26, 2024
Dear Guest,Many thanks for your feedback. We appreciate this and it was a pleasure to have you as a guest.Best RegardsKensington Prime Hotel

6/10 Okay

kristy

Liked: Staff & service, property conditions & facilities
The staff was amazing, Didnt like the breafast. Same thing everyday!!
Stayed 5 nights in Apr 2024
Response from Kensington Prime Hotel on Apr 17, 2024
Dear Guest,Many thanks for your feedback. We appreciate this and it was a pleasure to have you as a guest.Best Regards

8/10 Good

Aidan

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Brilliant location quiet and walkable to most stations or centre of Kensington high street. Lovely spot
Stayed 2 nights in Apr 2024
Response from Kensington Prime Hotel on Apr 15, 2024
Dear Guest,Thank you so much for your review we're delighted that you enjoyed your stay,We hope to see you again soon.Kind regards

10/10 Excellent

Marquis

Stayed 2 nights in Apr 2024
Response from Kensington Prime Hotel on Apr 25, 2024
Dear Guest,Thank you so much for your review we're delighted that you enjoyed your stay,We hope to see you again soon.Kind regards

10/10 Excellent

Nneka

Stayed 1 night in Mar 2024
Response from Kensington Prime Hotel on Apr 22, 2024
Dear Guest,Thank you so much for your review we're delighted that you enjoyed your stay,We hope to see you again soon.Kind regards

10/10 Excellent

nicola

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a lovely stay. The room was beautifully clean and very quiet.
Stayed 2 nights in Feb 2024
Response from KPH on Mar 24, 2024
Dear Guest,Thank you so much for your review we're delighted that you enjoyed your stay,We hope to see you again soon.Kind regardsKensington Prime Hotel

10/10 Excellent

Marek

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Good hotel! In a quiet area and good value for money with breakfast included!
Stayed 1 night in Mar 2024
Response from KPH on Mar 9, 2024
Dear Guest,Thank you so much for your review we're delighted that you enjoyed your stay,We hope to see you again soon.Kind regardsKensington Prime Hotel

6/10 Okay

Devadoss

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from KPH on Feb 29, 2024
Dear Guest,Many thanks for your feedback. We appreciate this and it was a pleasure to have you as a guest.Best RegardsKensington Prime Hotel

10/10 Excellent

Chef

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from KPH on Feb 27, 2024
Dear Guest,Many thanks for your feedback. We appreciate this and it was a pleasure to have you as a guest.Best RegardsKensington Prime Hotel

8/10 Good

Cesar A

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything good.
Stayed 4 nights in Feb 2024
Response from KPH on Feb 27, 2024
Dear Guest,Many thanks for your feedback. We appreciate this and it was a pleasure to have you as a guest.Best RegardsKensington Prime Hotel

10/10 Excellent

Phil

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Exquisite little gem
Lovely find for a rare trip to London to see a show for a special birthday. Hotel is excellently small, clean, well equipped and comfortable. Yes the room was small but it had everything we needed. Just enough toiletries and tea/coffee supplies for us so no unnecessary waste. Breakfast included was a great touch. Again sufficient and simple but enough for us. People going for breakfast after 930 will have had limited choice but still a selection available. Staff all polite and friendly.
Stayed 1 night in Feb 2024
Response from KPH on Feb 23, 2024
Dear Guest,Thank you so much for your review we're delighted that you enjoyed your stay,We hope to see you again soon.Kind regardsKensington Prime Hotel

8/10 Good

Nick

Liked: Cleanliness, staff & service, property conditions & facilities
Nice stay. Clean, decent location. Good price and decent size (for London).
Stayed 1 night in Feb 2024
Response from KPH on Feb 23, 2024
Dear Guest,Thank you so much for your review we're delighted that you enjoyed your stay,We hope to see you again soon.Kind regardsKensington Prime Hotel

6/10 Okay

Verified traveler

Liked: Cleanliness, room comfort
Disliked: Property conditions & facilities
Lovely property that could use more attention
This is a gorgeous hotel. The room is lovely and high quality. The property is amazing, blending in with the row homes in a beautiful neighborhood in Kensington. What disappointed me was the amenities. It's hard to say these "ruined" my stay, as they aren't necessities, but were inconveniencing and keeping the room from getting a 10/10 from me. In my room, two of the three light buttons (all lights in one panel) were not working. Only the one far side of the bed worked, which meant turning everything off before leaving. The button for the automated curtains also did not work. My bathroom had a broken toilet paper holder, only had one towel set (usually there are 2?) and no bath mat in a shower that can easily spread water outside. My TV had maybe 1/3 of the channels offered. BBC One had no sound. Not all of the ITV 1-4 were available. Other channels had "Weak or No Signal" come up. When I asked the front desk about the TV first, they said "we called the television company and they said it's on our end". Which was very much a "we know and we're doing nothing about it", which made me not want to bother reporting anything else. Again, beautiful building, very nice rooms. Nice breakfast. Just needs a bit or care, attention, love, whatever, from the staff.
Stayed 3 nights in Feb 2024

2/10 Terrible

Verified traveler

Business traveler
Liked: Cleanliness, room comfort
Disliked: Staff & service
Do yourself a favour and avoid this place
Second night of my stay I noticed a leak in the bathroom, told the front desk about it. Three night I was told I couldn’t move room because they would have to move me every two nights to a different room. Fourth night I was told the leak was fixed, they lied. After having to wait 15 mins for the receptionist to finish his conversation about more shifts and his holiday, I was told that they would fixing the leak again in the morning. Again didn’t happen. Complained to hotels, General manager told me I would get a refund which 8 days later I’m still waiting for. Hotels.com couldn’t get hold of the hotel to file the complaint… that should tell you how pathetic they were acting. The morning of the sixth day, I moved out of the hotel, they clearly don’t care about their clients or their own reputation. Complete disgrace and I really wouldn’t consider staying there again. Don’t waste your time or money!
Stayed 12 nights in Feb 2024

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
As always a fantastic stay
Stayed 3 nights in Feb 2024
Response from KPH on Feb 18, 2024
Dear Guest,Many thanks for your feedback. We appreciate this and it was a pleasure to have you as a guest.Best RegardsKensington Prime Hotel

8/10 Good

STEPHANIE

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Lovely quiet property to relax. Beautifully decorated however the lighting system is a bit tricky to handle.
Stayed 1 night in Feb 2024
Response from KPH on Feb 18, 2024
Dear Guest,Many thanks for your feedback. We appreciate this and it was a pleasure to have you as a guest.Best RegardsKensington Prime Hotel

8/10 Good

william

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2024
Response from KPH on Feb 18, 2024
Dear Guest,Many thanks for your feedback. We appreciate this and it was a pleasure to have you as a guest.Best RegardsKensington Prime Hotel

10/10 Excellent

April

Liked: Cleanliness, staff & service, property conditions & facilities
Place was really nice and the breakfast was amazing
Stayed 1 night in Feb 2024
Response from KPH on Feb 18, 2024
Dear Guest,Many thanks for your feedback. We appreciate this and it was a pleasure to have you as a guest.Best RegardsKensington Prime Hotel

8/10 Good

deborah

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely hotel
Another lovely stay , warm welcome when I arrived .Love the smell of the body lotion , great pillows . The only downside my room 34 was very small like room 32 more.
Stayed 1 night in Feb 2024
Response from KPH on Feb 18, 2024
Dear Guest,Many thanks for your feedback. We appreciate this and it was a pleasure to have you as a guest.Best RegardsKensington Prime Hotel

8/10 Good

Paul

Liked: Cleanliness, property conditions & facilities
Very small but well equipped room. Check in took longer than it should had to look for staff. Surprised to get warm breakfast so good value for money.
Stayed 1 night in Feb 2024
Response from KPH on Feb 18, 2024
Dear Guest,Many thanks for your feedback. We appreciate this and it was a pleasure to have you as a guest.Best RegardsKensington Prime Hotel

8/10 Good

RALPH

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Reasonably priced, boutique hotel - amazing bed!
I just stayed one night - worst thing I could say about the place is, I found it hard to find - but that's more about me. It's not in an obvious, bustling neighbourhood. It's quite tucked away. The best thing I could say is, that's about the most comfortable bed I have slept in (at least, for years). Really nice, modest sized room, well laid out, nice bathroom. Excellent breakfast. Staff was pleasant, but didn't go above and beyond. Somewhere between toleration and enthusiasm.
Stayed 1 night in Dec 2023
Response from KPH on Feb 18, 2024
Dear Guest,Many thanks for your feedback. We appreciate this and it was a pleasure to have you as a guest.Best RegardsKensington Prime Hotel

10/10 Excellent

deborah

Stayed 1 night in Jan 2024
Response from KPH on Feb 18, 2024
Dear Guest,Many thanks for your feedback. We appreciate this and it was a pleasure to have you as a guest.Best RegardsKensington Prime Hotel

2/10 Terrible

Sarah

Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Unfriendly reception when first arrived. Clean sheets and towels but mosquito’s in room constantly and very old fashioned. Breakfast very average and no one directing you what to do and what was available.
Stayed 1 night in Jan 2024
Response from KPH on Feb 18, 2024
Dear Guest,Many thanks for your feedback. We appreciate this and it was a pleasure to have you as a guest.Best RegardsKensington Prime Hotel

10/10 Excellent

Iain

Stayed 1 night in Jan 2024
Response from KPH on Feb 18, 2024
Dear Guest,Many thanks for your feedback. We appreciate this and it was a pleasure to have you as a guest.Best RegardsKensington Prime Hotel

8/10 Good

Jonatan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from KPH on Feb 18, 2024
Dear Guest,Many thanks for your feedback. We appreciate this and it was a pleasure to have you as a guest.Best RegardsKensington Prime Hotel

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from KPH on Feb 18, 2024
Dear Guest,Many thanks for your feedback. We appreciate this and it was a pleasure to have you as a guest.Best RegardsKensington Prime Hotel

10/10 Excellent

deborah

Stayed 1 night in Jan 2024
Response from KPH on Feb 18, 2024
Dear Guest,Many thanks for your feedback. We appreciate this and it was a pleasure to have you as a guest.Best RegardsKensington Prime Hotel

8/10 Good

Sylvia

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel in great location with pleasant staff. Stayed here before and very happy. Breakfast was pleasant. The hotel has nice touches.
Stayed 1 night in Jan 2024
Response from KPH on Feb 18, 2024
Dear Guest,Thank you so much for your review we're delighted that you enjoyed your stay,We hope to see you again soon.Kind regardsKensington Prime Hotel

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service
Well-priced but you get what you pay for
This is a small hotel (about 14 rooms?) with TINY guest rooms. The pictures don't show how small they are. I was travelling solo with a large suitcase, and the room was just enough space for me, with my suitcase taking up half of the bed. With 2 people, it would be miserable. Impossible to have 2 people with 2 suitcases in the same room. The finishes were nice, but very much like a flipped house--pull too hard and you might dislodge a poorly-attached installation (like the bracket holding the hand-held shower wand). The toilet paper holder was broken and they didn't attempt to fix it, just put the roll on the vanity counter. The TV remote didn't work, and instead of notifying staff and inviting them into my tiny room, after I had deconstructed for the night, I just went without the TV. And the linens were cleaned, but looked like they could have been laundered better. The included breakfast was actually the best I had at about 7 different hotel restaurants I stayed at between England and Italy. GREAT location, just around the corner from Kensington High Street's many shops, restaurants, and bus lines. One a quiet and safe street. Overall, this hotel was a nice, seemingly family-owned joint, but do not go in expecting luxury.
Stayed 3 nights in Dec 2023
Response from KPH on Feb 18, 2024
Dear Guest,Many thanks for your feedback. We appreciate this and it was a pleasure to have you as a guest.Best RegardsKensington Prime Hotel

8/10 Good

Tanya

Liked: Cleanliness, property conditions & facilities, room comfort
Lovely Room
Lovely room. Immaculately clean. The bed was super comfortable. Nice selection at breakfast too.
Stayed 1 night in Dec 2023
Response from KPH on Feb 18, 2024
Dear Guest,Thank you so much for your review we're delighted that you enjoyed your stay,We hope to see you again soon.Kind regardsKensington Prime Hotel

10/10 Excellent

Penny

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely boutique hotel very comfortable and perfectly situated near Olympia. Easy access to central London. Breakfast included is a bonus and was lovely.
Stayed 2 nights in Dec 2023

10/10 Excellent

AMY

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fab little homely hotel
Easy to find off the Kensington Olympia tube, clean lovely room, comfy bed, nice and quiet, on what seemed to be a residential street so no noise at night. Lovely breakfast included, hot and pastries. Would definitely recommend!
Stayed 1 night in Dec 2023

10/10 Excellent

Onyeka

Liked: Cleanliness, staff & service, property conditions & facilities
Response from KPH on Feb 18, 2024
Dear Guest,Many thanks for your feedback. We appreciate this and it was a pleasure to have you as a guest.Best RegardsKensington Prime Hotel

6/10 Okay

Maria

Traveled with partner
Liked: Cleanliness
Service at reception not very good. Tv not working properly, reported it but nothing done. Lift not working for 1.5 days , bad as a 70 year old on 3rd floor. Beds comfortable, breakfast fine.
Stayed 3 nights in Dec 2023

8/10 Good

Tracy

Liked: Cleanliness, staff & service, room comfort
Ok
Check in was 2pm but when we arrived we were told we’d have to wait another 2 hrs due to the lift not working for the cleaners. We suggested giving us another room that had already been cleaned & were given a room in the basement which was acceptable. Unfortunately there were only 4 working TV channels & no sound on BBC. The door also banged very loudly every time someone opened a door elsewhere.
Stayed 1 night in Dec 2023

8/10 Good

Wendy Joan

Stayed 1 night in Dec 2023

10/10 Excellent

Ali

Liked: Cleanliness, staff & service, property conditions & facilities
Staff were super accommodating and helpful. Lovely little hotel.
Stayed 1 night in Dec 2023

10/10 Excellent

Edwin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ed and Lynn
Tidy room spotless throughout, lovely breakfast and great value for money. Very friendly staff
Stayed 1 night in Dec 2023

4/10 Poor

Maxine

Traveled with partner
Liked: Cleanliness
Disliked: Amenities
The bed was soft and comfortable. The shower was good. Water pressure in the handbasin was a trickle and drain flies were coming out of the overflow hole. The room was very small and wasn't vacuumed in the week we stayed there. I wouldn't stay there again.
Stayed 7 nights in Nov 2023

8/10 Good

Paul

Stayed 1 night in Dec 2023

10/10 Excellent

Murray

Liked: Cleanliness, staff & service, property conditions & facilities
This property is a little off the beaten path. The breakfast is excellent!! I would definitely recommend this property to friends. Thank you.
Stayed 4 nights in Nov 2023

10/10 Excellent

isaac

Liked: Cleanliness, staff & service, property conditions & facilities
Brilliant stay
Stayed 1 night in Nov 2023

10/10 Excellent

Michelle

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023

6/10 Okay

Russell

Liked: Cleanliness
Great location within 15 mins walking distance of Ken High street. Nice hotel, let down by small things. Overcomplicated light switches, water leaking underneath shower cubicle
Stayed 1 night in Nov 2023

10/10 Excellent

Amanda

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent!
Stayed 3 nights in Nov 2023

8/10 Good

Gill

Liked: Staff & service, amenities, property conditions & facilities
Very handy for our trip to Olympia. Room good. Breakfast good. Would recommend
Stayed 1 night in Nov 2023