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Reviews of Comfotel PRPL

3 out of 5
Comfotel PRPL
33 Shepherd's Bush Road, London, England

Reviews

6.0
Rating 10 - Excellent. 43 out of 309 reviews" "
Rating 8 - Good. 85 out of 309 reviews" "
Rating 6 - Okay. 71 out of 309 reviews" "
Rating 4 - Poor. 43 out of 309 reviews" "
Rating 2 - Terrible. 67 out of 309 reviews" "

6.0/10

Cleanliness

6.4/10

Staff & service

6.0/10

Amenities

5.8/10

Property conditions & facilities

5.8/10

Eco-friendliness

Reviews

6/10 Okay

Edgar

Traveled with partner
Disliked: Amenities
If you need an overnight stay, this is perfect. If you are staying longer, not so much. You can hear the people walking around in the room above you. No soap or shampoo. The room is tiny and I mean tiny. Some restaurants and the subway is a few blocks away. No elevator and the stairs allow for only one person at a time.
Stayed 6 nights in Apr 2024

8/10 Good

Rayssa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
great location with markets, places to eat and transport close by
Stayed 1 night in Apr 2024

2/10 Terrible

Kymani Onesia Ucara

Disliked: Cleanliness, staff & service, property conditions & facilities
This hotel was not good at all. There were stains on the walls and carpet along with a lingering odor. The floors even had old crumbs everywhere. I was only given 1 towel which was changed out every day. The tiny mini fridge barely got anything cold no iron or microwave just an electric kettle that looked old and dirty. The water pressure was a joke. At one point during my shower the water completely cut out. Same with the sink while doing my morning routine the water cut out. The toilet leaked and the drying rack is right next to the toilet with pointed ends. I literally scratch my butt cheek and it was pretty deep. I had to maneuver around it to keep from scratching myself or putting my hand there which has left my hands scratched. The worst experience I’ve ever had in a hotel.
Stayed 7 nights in Mar 2024

6/10 Okay

Janina

Business traveler
Liked: Cleanliness, staff & service
Close to where I needed for my 4 days work. Bed wasn't comfy for me. Talking in the stairway echoes into the room as did the floorboards above which were loud....the room was quite small (single) and I was glad I took my rucksack and not a suitcase. I may consider staying again for 1x night but not multiple. Staff were very good though. Crisp clean bedding and towels.
Stayed 4 nights in Mar 2024

6/10 Okay

Robert

Liked: Cleanliness, staff & service
TV only had four channels, hot water took five minutes to come out of the shower, only one pillow, It sounded like I was about a nuclear reactor for about ten minutes a night I think it was a shower but who knows. Apart from that I enjoyed myself and would stay again
Stayed 2 nights in Mar 2024

10/10 Excellent

Benjamin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were all very kind
Stayed 9 nights in Mar 2024

4/10 Poor

Shona

Traveled with group
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
checking in with the staff was fine, however once in the room there seemed to be what looked like a blood stain on the carpet, strange stains on the walls, inside of the drawers were mouldy, some of the lights didn’t work and we woke up with rashes on our faces/necks from the beds
Stayed 1 night in Feb 2024

2/10 Terrible

Hayley

Disliked: Cleanliness, staff & service, property conditions & facilities
The room itself was dirty, marks and stains all over the walls, only given one pillow which had a stain on, one towel each for a whole weekend, the Tv had a big crack in and was put up wonky. The bathroom was clean. The room was tiny and when we asked for an extra pillow we were told they don’t have any. A
Stayed 2 nights in Feb 2024

6/10 Okay

denise

Traveled with family
The property was just average but the one fantastic thing was the maid called Alina. I accidentally left my purse behind with my work keys and NHS smart card in. After calling the hotel several times was told the maid did not find my purse and when I asked if she had checked on the floor by the bed was told I would have to wait until 1pm for the maid to clean the room , even though the occupants check out at 11am. Very uninterested and dismissive. Upon further questioning was told that the maid had checked the floor. Not content with this answer we waited at the entrance of the hotel for someone to come out so we were able to get back in. My son found the maid , Alina , who immediately went into the room we had vacated and she looked on the floor next to the bed and found my purse. I am so so grateful to her. She was so helpful and kind. The nicest employee in the place. This review is for her. Thank you so much
Stayed 2 nights in Feb 2024

8/10 Good

Ewa

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Large and warm room. I would just add a mat for the bathroom floor and a shelf in the shower bubble bath.
Stayed 1 night in Feb 2024

10/10 Excellent

john

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

6/10 Okay

Verified traveler

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 3 nights in Jan 2024

4/10 Poor

Laura

Business traveler
Disliked: Cleanliness, staff & service
The room was fine for a very basic stay but it would have been useful to know in advance rooms were several floors up with stair access only. The room had had a basic clean but toiletries from the previous occupant had been left in the bathroom, tea and coffee holders were full of dust and the sachets looked like they had been there a long time. The bedding was clean but also quite basic with a summer duvet which wasn't really enough for a stay in January, and the hair dryer didn't work. If you need a basic place to stay just to get your head down this was fine but absolutely no expectations of anything better.
Stayed 2 nights in Jan 2024

8/10 Good

LOURDES

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024

10/10 Excellent

Jack

Traveled with partner
Liked: Amenities, property conditions & facilities
A little rough around the edges but very safe and secure place to stay. Great staff and gave us a free upgrade.
Stayed 1 night in Jan 2024

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, room comfort
Hotels looks like it was refurbished but badly finished, a lot of stains on the walls and bathroom shower door was falling apart. Hot water takes ages to start coming through. Room was quite dirty and sheets were not changed from previous guest or cleaner got them dirty while making the bed. Asked them to change them, but cleaner was problematic and tried to blame my clothing and all sorts of things, she even initially refused to change the duvet cover AFTER dragging it through the carpet and putting it on sheet she had just changed as apparently they only change them after 3 days of stay even if those were dirty from the beginning. She also through my half full bottle of shampoo to replace just with soap. Heater didn't work, but luckily was given electric one. Mug was dirty and had to clean it myself, spoons are just plastic one use instead. Tea packaging that was in the room looked like someone has just picked it up from trash and some of them were partly damaged. There is no sound proofing so you can hear your neighbor sneezing. Mattress also had some stains. Hotels.com asked for partial refund on first night, but it was denied as according to them their rooms are clean even when those are not so read other comments regarding that as those are true. Also platform didn't help me much to resolve the issue of the refund despite being gold member so bear that in mind before booking.
Stayed 3 nights in Jan 2024

8/10 Good

Manuel

All good , just I spent a good time for myself in a good room ! 😍
Stayed 1 night in Jan 2024

6/10 Okay

Hannah

Disliked: Cleanliness
Stayed 2 nights in Jan 2024

6/10 Okay

Jorge

Liked: Staff & service
Stayed 3 nights in Jan 2024

10/10 Excellent

PETER

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023

2/10 Terrible

Ramamurthy

Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Property was not at all clean. Whosever owning this business and charging so much for rooms, please at least get it cleaned properly. No one wants to see hair on beds and in bathroom. Businesses should have some moral values to deliver services for what they are charging and this property owner doesn’t meet any of it. Very bad. Had to stay coz there was no other option. Just hopeless.
Stayed 1 night in Dec 2023

2/10 Terrible

Amy

Traveled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Disappointing stay.
Room smelt of urine, toilet was hanging off the wall. The exractor fan was such a loud vibrating noise you couldnt keep it on. The bed was so uncomfortable and hard, barely a pillow for a pillow! The pillows seemed so old and over used they were super thin. We also had loud banging wake us up from 5am due to the ceiling being so thin. Customer service was just as bad as the room, not even a partial refund was offered. When making the booking the star rating for this stay was alot higher than what it should be which was misleading.
Stayed 1 night in Dec 2023

10/10 Excellent

Adil

Traveled with partner
Liked: Staff & service, amenities, property conditions & facilities
The property was a in a good location of Shepard’s bush. First time staying within this area of London. 7-10 min walk away from shopping centre, Shepard’s bush market or underground station. There were variations of restaurants within the vicinity. 10-20 mins away from central London via the tube. Customer service was exceptional staff were polite and friendly. Good value accommodation to stay. The goods bits done just a few minor things I personally didn’t like with the hotel was carpets felt outdated, needs renewing as small staines around the floor. Please ensure all mattresses are the same throughout the establishment as I had a twin double room one of the mattresses was springy and you could feel it when sitting and moving around on it, this was not comfortable. However the other mattress was was devine to sleep in as it was firm memory foam ( no springs) which felt more like other hotel bedding I’ve slept on. The hot beverage option was a plus point, however couldn’t utilise it cause of the electric kettle was dirty which had dust and bits inside the kettle which put me off not even a rinse would of helped. Although having mentioned this there is a coffee shop on the corner of Shepards bush road as though you’re walking towards the market which is a good place to have brew. Overall experience at this facility was good. Would revisit and stay here if they just tweak a few things around they will definitely get a 5 star rating from me next time.
Stayed 2 nights in Dec 2023

10/10 Excellent

Miles

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

2/10 Terrible

Verified traveler

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Disgusting room!!
Stayed 3 nights in Dec 2023

8/10 Good

Lok

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Suitable location for a normal stay, not too expensive and only 10 mins walk from tube station
Stayed 3 nights in Dec 2023

2/10 Terrible

Jolie

Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities
The room was nasty. Very strange since i stayed here before and had a nice room previously.
Stayed 1 night in Nov 2023

10/10 Excellent

Sharon

Stayed 1 night in Nov 2023

10/10 Excellent

Crystal

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff very friendly room very clean will definitely stay again xx
Stayed 2 nights in Nov 2023

4/10 Poor

Ellice

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
I wouldn’t normally complain as I understand this is a budget hotel however I just think the cleanliness of the property could be improved. Stains over the walls, hairs over the bed, dirty cups etc I would and did pay more to go somewhere else.
Stayed 1 night in Nov 2023

2/10 Terrible

Zackee

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Nov 2023

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I came to Hammersmith to attend a concert at the Appolo. I am 73yrs young and a lone traveller. I only needed a bed for one night and couldn't afford to pay popular hotel prices. Having to check in at the hotel next door was made very easy and the staff were extremely helpful. Looked up the tube times for me the next morning for 5am gave me a detailed map and directions. The hotel was very safe, secure and I felt very safe. My single èn suite room, 11, was ideal, clean with a comfortable bed, usual facilities, and there was even a small fridge. Excellent. I would certainly stay there again and would recommend it to other visitors. Thank you.
Stayed 1 night in Nov 2023

6/10 Okay

Sam

Stayed 1 night in Nov 2023

6/10 Okay

Michael

Liked: Cleanliness, staff & service
Stayed 4 nights in Oct 2023

4/10 Poor

lily

Traveled with family
Liked: Cleanliness
Disliked: Property conditions & facilities, room comfort
Location great but room not the best
OK for one night but beds very hard and can feel the springs, TV didn't work, lights next to the bed didn't work, the bedsheets didn't smell clean, damp patches on the walls and mould in the bathroom.
Stayed 1 night in Oct 2023

2/10 Terrible

Daryl

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023

4/10 Poor

Francisco, CHULA VISTA

Traveled with family
Disliked: Cleanliness, staff & service, amenities
The hotel is well located, with several dining options nearby, Shepherd Bush underground station is only a 5 min walk. But the room was dirty, the carpet was very dirty and the electric kettle did work, but was not clean, it was full of dust and had what looked like dirty water from previous guests. I understand this is a budget option and I was not expecting fancier, but It should be clean and better maintained.
Stayed 3 nights in Sep 2023

8/10 Good

Basim-Ahmed

Liked: Cleanliness, staff & service
Short walk from cafes, train station and Westfield. Friendly customer service. Decent room with very minimal disruptions at night
Stayed 3 nights in Sep 2023

8/10 Good

Olivia

Liked: Staff & service
Budget cost so budget experience.
Free wifi was lovely. Fresh bath towels each day but no hand towel or shower mat/towel. Orange and black grout in shower and none adjustable shower head. Had a floor fan but covered in dust. Fridge, kettle, tea & coffee and shampoo & bars of soap all great. Only one glass - two of us. Mattress is thin and only one pillow so a not so comfortable nights sleep. It’s 10 minute walk from closet tube station. Busy road with lots of police cars, didn’t feel the safest area. It’s a huge converted house so depending on room a fair few stairs. Good check out time - 11am. Cleaner was friendly. TV didn’t work but we went with cheap accommodation as not in the room much. You get what you pay for.
Stayed 2 nights in Sep 2023

6/10 Okay

Wayne

Stayed 4 nights in Sep 2023

8/10 Good

Paul

Liked: Cleanliness, staff & service
Comfortable and reasonably priced
Stayed 2 nights in Sep 2023

6/10 Okay

Milovan

Disliked: Room comfort
No sleep in hammersmith
The location is the best part and the size does not bother me, although the rooms are quite small. However, the building is quite old and the walls are pretty thin. Your upstairs neighbors schedule is quite an important factor in the satisfaction of your stay. I was not fortunate and was not able to sleep. Cleanliness is questionable and I would recommend staying somewhere else even at a higher price.
Stayed 1 night in Sep 2023

2/10 Terrible

Angelica

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff initially refused to accept my certified guide & assistance dog and threatened to cancel my room booking and not let me stay. After over half an hour of showing documentation, calling the manager twice, explaining and even pleading we were finally allowed to stay after promising that my service dog wouldn’t bark all night, or ruin the room?! The whole place reeked of smoke - and indeed the smoke alarm went off in the early hours of the morning and woke the entire place. We were on the top floor - the stairs were dangerous, the floor was stained, the mattress on the bed was falling apart, there was an open drain in both the sink and shower - no covers over the drains, the shower was mouldy, floors were filthy.
Stayed 1 night in Sep 2023

4/10 Poor

Rob

Traveled with group
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
ok but budget and you get what you pay for
the pictures to advertise were used when new. the room we had was tired. lights missing, carpets dirty and worn, and TV not working. Fire alarm went off at 3:00am
Stayed 1 night in Sep 2023

2/10 Terrible

Zannah

Disliked: Cleanliness, staff & service, property conditions & facilities
The room wasn’t clean I was told it had a fan and it did not. There was food from prior guests on the floor and paper left in the toilet.

4/10 Poor

Lee

Traveled with family
Disliked: Property conditions & facilities
Stayed 2 nights in Sep 2023

8/10 Good

Michael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The place needs AC or at least a fan especially in boiling hot weather but other then that everything was excellent i enjoyed my stay there would stay there again on my next visit as long as there is AC in the room 😊
Stayed 3 nights in Sep 2023

8/10 Good

WAYNE

Liked: Cleanliness, staff & service
Disliked: Amenities
I stayed for 2 nights and was happy enough with the accommodation. My room was a single room and with the heat wave I must say it was extremely Hot in the room at all times even with the fan provided and the window was open to the fullest. A few things annoyed me were the bed was uneven. Mattress was great so I think the actual bed frame or base was broke. The TV didn't work, looked like the antenna cable was broke. And the tea, coffee, milk or sugar wasn't filled up even though housekeeping had been in to clean. The staff I encounterd went above and beyond and only a few minutes walk to 2 tube stations. Overall I've stayed in worse places so I can't say I wouldn't go back. The surrounding area is quite nice even though it may not look it but I felt safe to walk out at night back from the tube station. Pictures on the website of an outdoor area and breakfast facility's were one of the reasons I booked even though they do not exist for guests which was a bit of a bummer. Toiletries offered were basic just a soap and shampoo so definately take your own. I was happy to stay but could have been happier.
Stayed 2 nights in Sep 2023

6/10 Okay

Helena

Traveled with family and small children
Disliked: Amenities, property conditions & facilities
The room itself was ok, beds comfortable good sleep. Problems we had was TV didn't work, hairdryer didn't work, bedside lights didn't work. Asked to get TV fixed and it wasn't so didn't bother about the rest. If you don't care about facilities then good place but personally I won't be returning only on the bases they didn't bother about anything. Not very professional.
Stayed 3 nights in Sep 2023

8/10 Good

winston

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Value!!! Great location. Awesome Staff
Stay was great . Room was clean and comfortable. Front desk staff was very , friendly polite , accommodating and helpful . Would recommend staying here for someone who is looking for no frills but just the basics !!
Stayed 3 nights in Aug 2023