We are a regular of this hotel. it's usually perfect.
This time in the room we were in, there were stains on the curtains, and so many moths flying about! stains on the arm chairs.
the bathroom wasn't clean at all. a towel was thrown weirdly. I was gonna sit on the bed, i moved the pillow and there were dead moths under it! we felt disgusted.
We went to tell the lovely lovely receptionist who apologised, got us a better room and even offered us a token of appreciation and made our night really.
God bless him!
ps. - a year or two ago, i had called up to ask for vacancies and this rude english woman was just, so rude. very rude and condescending on the phone. The male receptionists have always been lovely.