Terrace/patio
Check availability

Reviews of Holiday Inn Lisbon, an IHG Hotel

4 out of 5
Holiday Inn Lisbon, an IHG Hotel
Avenida Antonio Jose De Almeida 28-A, Lisbon

Reviews

8.4

Very Good

Rating 10 - Excellent. 478 out of 1005 reviews" "
Rating 8 - Good. 346 out of 1005 reviews" "
Rating 6 - Okay. 107 out of 1005 reviews" "
Rating 4 - Poor. 50 out of 1005 reviews" "
Rating 2 - Terrible. 24 out of 1005 reviews" "

8.8/10

Cleanliness

8.8/10

Staff & service

8.2/10

Amenities

8.2/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

8/10 Good

Daniel Raymond

Liked: Cleanliness, staff & service
Stayed 5 nights in May 2024
Response from Elsa on May 24, 2024
First of all we would like to thank you for your stay at the Holiday Inn Lisbon. Thank you for sharing your experience with us . We hope to have the opportunity to welcome you again in the future.

2/10 Terrible

Allan

Traveled with family
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
There were many things that went wrong over our short 24 hour stay which made this extremely disappointing especially for the price and the reputation of the Hilton. Our TV and fridge didn’t work, we had bought food for our plane the next day which all went bad because we couldn’t refrigerate it. We called down and someone came up to try to fix it but he was unable to, they apologized but didn’t seem to really care enough to make it right. We also called down to change our pillows and were told someone would come bring us pillows but they never did. Will definitely not recommend this hotel to anyone. The room is also incredibly small, and the walls are paper thin so it felt like we were living with the neighbours’ kids. The AC also wasn’t cold enough, but it was fine because we opened the windows and luckily it was a cool night.
Stayed 1 night in May 2024
Response from Elsa on May 22, 2024
First of all we would like to thank you for your stay at the Holiday Inn Lisbon. Thank you for sharing your experience with us . We hope to have the opportunity to welcome you again in the future.

10/10 Excellent

Blanca R

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I really recommended we had a wonderful .
Stayed 8 nights in May 2024
Response from Elsa on May 20, 2024
First of all we would like to thank you for your stay at the Holiday Inn Lisbon. Thank you for sharing your experience with us . We hope to have the opportunity to welcome you again in the future.

10/10 Excellent

Chaoyi

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel’s employees are very warm and professional!
Stayed 1 night in May 2024
Response from Elsa on May 20, 2024
First of all we would like to thank you for your stay at the Holiday Inn Lisbon. Thank you for sharing your experience with us . We hope to have the opportunity to welcome you again in the future.

4/10 Poor

Simone Amanda

Disliked: Property conditions & facilities
Stayed 3 nights in Mar 2024
Response from Elsa on May 8, 2024
First of all we would like to thank you for your stay at the Holiday Inn Lisbon. Thank you for sharing your experience with us . We hope to have the opportunity to welcome you again in the future.

10/10 Excellent

Dayni

Liked: Cleanliness, staff & service, property conditions & facilities
Amazing staff nice place near of everything
Stayed 1 night in May 2024
Response from Elsa on May 6, 2024
First of all we would like to thank you for your stay at the Holiday Inn Lisbon. Thank you for sharing your experience with us . We hope to have the opportunity to welcome you again in the future.

10/10 Excellent

Jose Antonio P. Alonte

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location
Stayed 2 nights in Apr 2024
Response from Elsa on May 2, 2024
First of all we would like to thank you for your stay at the Holiday Inn Lisbon. Thank you for sharing your experience with us . We hope to have the opportunity to welcome you again in the future.

4/10 Poor

Yasser, Massapequa Park

Don’t expect a us holiday inn standard but ok for transit
Stayed 2 nights in Apr 2024
Response from Elsa on Apr 29, 2024
First of all we would like to thank you for your stay at the Holiday Inn Lisbon. Thank you for sharing your experience with us . We hope to have the opportunity to welcome you again in the future.

10/10 Excellent

Pietro, Vaughan

Traveled with family
Liked: Cleanliness, staff & service, amenities
Great accommodations and the staff is very friendly and always willing to help. Breakfast is first class. A minor critique is that the washrooms are a bit outdated, but not a deal breaker by any means. Loved my stay at Holiday Inn Lisbon.
Stayed 2 nights in Apr 2024
Response from Elsa on Apr 29, 2024
First of all we would like to thank you for your stay at the Holiday Inn Lisbon. Thank you for sharing your experience with us . We hope to have the opportunity to welcome you again in the future.

10/10 Excellent

Cynthia

Liked: Cleanliness
Stayed 1 night in Apr 2024
Response from Elsa on Apr 26, 2024
First of all we would like to thank you for your stay at the Holiday Inn Lisbon. Thank you for sharing your experience with us . We hope to have the opportunity to welcome you again in the future.

10/10 Excellent

Gregory

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super friendly. Concierge actually remembered me from prior stays
Stayed 1 night in Feb 2024
Response from Elsa on Apr 19, 2024
First of all we would like to thank you for your stay at the Holiday Inn Lisbon. Thank you for sharing your experience with us . We hope to have the opportunity to welcome you again in the future.

2/10 Terrible

Alexandre

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Quarto estava sujo, uma janela perigosa para quem tem crianças, tudo muito velho e gasto! Infelizmente, não foi uma boa experiência
Stayed 1 night in Apr 2024
Response from Elsa on Apr 19, 2024
Obrigado por ficar conosco. Agradecemos seu feedback!

10/10 Excellent

Edmar

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent Service and very convenient
Stayed 1 night in Apr 2024
Response from Elsa on Apr 17, 2024
First of all we would like to thank you for your stay at the Holiday Inn Lisbon. Thank you for sharing your experience with us . We hope to have the opportunity to welcome you again in the future.

10/10 Excellent

Astrid

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is a nice clean hotel and the staff is nice and the breakfast is tasty
Stayed 2 nights in Apr 2024
Response from Elsa on Apr 15, 2024
First of all we would like to thank you for your stay at the Holiday Inn Lisbon. Thank you for sharing your experience with us . We hope to have the opportunity to welcome you again in the future.

8/10 Good

Antonio

Liked: Cleanliness, staff & service, property conditions & facilities
It was a good place to stop of overnight.
Stayed 1 night in Apr 2024
Response from Elsa on Apr 15, 2024
First of all we would like to thank you for your stay at the Holiday Inn Lisbon. Thank you for sharing your experience with us . We hope to have the opportunity to welcome you again in the future.

4/10 Poor

sandra

Traveled with family
Liked: Cleanliness
The parking lot is a nightmare with super tight corners/angles to manipulate, requiring backing up and going forward. Hardly easy after a day of driving in unfamiliar areas. Leaving was slightly easier than entering. However, the driveway is one lane. A staff person at the top has to signal with a red or green light whether it is safe to go. The staff person was distracted, whatever, and we waited and waited for a green light. Finally someone got out of the car and walked to the top to get this problem taken care of. Also the breakfast food was terrible. An array of food was offered. It was all bad. The room was fine, though it was very hard to use the television in my room. Very difficult to get it to turn on, and then very difficult to change channels. I eventually just turned it off. Soooo, the hotel was okay for the night we spent there, but definitely flawed.
Stayed 1 night in Apr 2024
Response from Elsa on Apr 15, 2024
First of all we would like to thank you for your stay at the Holiday Inn Lisbon. Thank you for sharing your experience with us . We hope to have the opportunity to welcome you again in the future.

6/10 Okay

Lateefah

Traveled with group
Liked: Cleanliness, staff & service
Area was convenient to city center. Day staff was great and accomodating, but night staff was difficult to work with and consistently seemed annoyed when we made requests. Extra amenities seemed overpriced (breakfast, airport transfer, etc.)
Stayed 4 nights in Mar 2024
Response from Elsa on Apr 10, 2024
Dear Mr Lateefah Gresham,First of all we would like to thank you for your stay at the Holiday Inn Lisbon. Thank you for sharing your experience with us . We hope to have the opportunity to welcome you again in the future.

8/10 Good

Michael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Main lobby and dining area are very nice. Floor we were on needs a refresh as it is very dated but still clean. Hallway smelled of cigarette smoke but room was okay.
Stayed 1 night in Apr 2024
Response from Elsa on Apr 8, 2024
Dear Mr MichaelFirst of all we would like to thank you for your stay at the Holiday Inn Lisbon. Thank you for sharing your experience with us . We hope to have the opportunity to welcome you again in the future.

10/10 Excellent

JOAQUIN

Stayed 1 night in Apr 2024
Response from Elsa on Apr 23, 2024
First of all we would like to thank you for your stay at the Holiday Inn Lisbon. Thank you for sharing your experience with us . We hope to have the opportunity to welcome you again in the future.

10/10 Excellent

Vinod

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was less than 10 mins from metro and other amenities. Staff was very friendly. My 9 year old daughter felt very safe.
Stayed 3 nights in Mar 2024
Response from Elsa on Apr 4, 2024
First of all we would like to thank you for your stay at the Holiday Inn Lisbon. Thank you for sharing your experience with us . We hope to have the opportunity to welcome you again in the future.

10/10 Excellent

Gabriella, reading

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was an enjoyable stay. Easy to get to from Saldanha station. Staff were helpful with local restaurants and welcoming.
Stayed 4 nights in Mar 2024
Response from Elsa on Apr 1, 2024
Dear Mrs Gabriella Katalin SzekelyFirst of all we would like to thank you for your stay at the Holiday Inn Lisboa. Thank you for sharing your experience with us . We hope to have the opportunity to welcome you again in the future.

10/10 Excellent

Deepak

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff. Value for money.
Stayed 2 nights in Mar 2024
Response from Elsa on Apr 1, 2024
Dear Mr DeepakFirst of all we would like to thank you for your stay at the Holiday Inn Lisboa. Thank you for sharing your experience with us . We hope to have the opportunity to welcome you again in the future.

10/10 Excellent

Jay

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent location, reasonable rates, restaurant is very good with lots of options. The pool wasn’t open during our stay but the weather wasn’t the greatest to use the pool anyway.
Stayed 2 nights in Mar 2024
Response from Elsa on Apr 1, 2024
Dear Mr Jay HendersonFirst of all we would like to thank you for your stay at the Holiday Inn Lisboa. Thank you for sharing your experience with us . We hope to have the opportunity to welcome you again in the future.

10/10 Excellent

Suleman Jiwani, overland park

Traveled with family
Liked: Amenities
Loved the service the hotel but no food places near
Stayed 3 nights in Mar 2024
Response from Elsa on Apr 1, 2024
Dear Mr JiwaniFirst of all we would like to thank you for your stay at the Holiday Inn Lisboa. Thank you for sharing your experience with us . We hope to have the opportunity to welcome you again in the future.

10/10 Excellent

Donald

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good.
Stayed 3 nights in Mar 2024
Response from Elsa on Mar 20, 2024
Dear Mr Donald AustinFirst of all we would like to thank you for your stay at the Holiday Inn Lisboa. Thank you for sharing your experience with us . We hope to have the opportunity to welcome you again in the future.

10/10 Excellent

John

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful city with really nice people
Stayed 1 night in Mar 2024
Response from Elsa on Mar 18, 2024
Dear Mr John Kimbrough,First of all we would like to thank you for your stay at the Holiday Inn Lisboa. Thank you for sharing your experience with us . We hope to have the opportunity to welcome you again in the future.

10/10 Excellent

Mario

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A good experience on this hotel. The process for payment thru expedia was trouble free. The staff was not pushy and willing to help us. They even help me doing some currency exchange at current rates. Very happy! . Although the location was a bit far away from the city center it was far enough to remain peacefull.
Stayed 6 nights in Mar 2024
Response from Elsa on Mar 22, 2024
Dear Mr Mario Villarino,First of all we would like to thank you for your stay at the Holiday Inn Lisboa. Thank you for sharing your experience with us . We hope to have the opportunity to welcome you again in the future.

8/10 Good

Masood

Liked: Cleanliness, staff & service, property conditions & facilities
Helpful and friendly staff.
Stayed 1 night in Mar 2024
Response from Elsa on Mar 15, 2024
Dear Mr Masood,First of all we would like to thank you for your stay at the Holiday Inn Lisboa. Thank you for sharing your experience with us . We hope to have the opportunity to welcome you again in the future.

10/10 Excellent

Natali

Liked: Cleanliness, staff & service, property conditions & facilities
Just very good
Stayed 2 nights in Jan 2024
Response from Elsa on Mar 15, 2024
Dear Mr Natali ColtonFirst of all we would like to thank you for your stay at the Holiday Inn Lisboa. Thank you for sharing your experience with us . We hope to have the opportunity to welcome you again in the future.

6/10 Okay

Hamza

Traveled with family
Liked: Cleanliness, amenities
The windows seemed broken. Air/wind was seeping in throughout the night. The sink was clogged and would fill up every time we turned the tap on. Staff had to charge to bring plates and cutlery to the room, so when we went to get them ourselves, we were left waiting as nobody was around to help
Stayed 1 night in Mar 2024
Response from Elsa on Mar 12, 2024
Dear Sir, Hamza Aized, First of all we would like to thank you for your stay at the Holiday Inn Lisboa. Thank you for sharing your experience with us, we are sorry that your stay did not meet your expectations. We would like to apologize for any issues you encountered during your stay. We will internally investigate any issues you raise, take these issues very seriously, and take corrective action to ensure they do not occur again in the future. We hope to have the opportunity to welcome you again in the future.

10/10 Excellent

Isaac

Liked: Cleanliness, staff & service, property conditions & facilities
Great staff, clean room. Not really in a tourist area but close to the airport.
Stayed 1 night in Feb 2024
Response from Elsa on Mar 4, 2024
Dear Mr Isaac Kim,Thank you for your recent stay at Holiday Inn Lisbon. We're glad to know that you had a positive experience overall. It's great to know that you enjoyed our staff, Thank you for your feedback.We value your input and hope to have the opportunity to welcome you back in the future

8/10 Good

Michael

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed in 2 twin and sofa room. Good size room, large wahroom. Good shower pressure.
Stayed 8 nights in Feb 2024
Response from Elsa on Mar 4, 2024
Dear Mr MichaelThank you for your recent stay at Holiday Inn Lisbon. We're glad to know that you had a positive experience overall. Thank you for your feedback regarding the room plan. We value your input and hope to have the opportunity to welcome you back in the future

6/10 Okay

melanie

Traveled with family
Liked: Staff & service, property conditions & facilities
This is a true downtown. Not ideal for tourists that want to see the culture.
Stayed 1 night in Feb 2024
Response from Elsa on Feb 26, 2024
Dear Mrs Melanie First of all, thank you for choosing Holiday Inn Lisbon. Thank you for your feedback.We are very sorry that you did not like our locationThank you

4/10 Poor

Carl

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The floor was water damaged and the room smelled of mould. The pool was closed.
Stayed 1 night in Feb 2024
Response from Elsa on Feb 19, 2024
Dear Mr Carl HerrmannThank you for staying with us, we regret regarding the floor. The swimmping pool is outdoor and it is written in the site it is only open from May to septemberAt your disposla

10/10 Excellent

Carolina

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfort
Great location and nice room. Extremely comfortable bed and amazing pillows. It was a very relaxing night.
Stayed 1 night in Feb 2024
Response from Elsa on Feb 19, 2024
Dear Mrs Carolina SierraThank you for staying with us we apresciate your feedback, we hope to see you next timeThank you

10/10 Excellent

Lydia

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great breakfast
Stayed 1 night in Jan 2024
Response from Elsa on Feb 1, 2024
Dear Mrs Lydia Fatt,Thank you for your recent stay at the Holiday Inn Lisboa and for taking the time to share your impressions. We are happy to know that your experience was very good overall.We appreciate your preference and hope to have the pleasure of welcoming you again at the Holiday Inn Lisboa. With our Best regards

10/10 Excellent

Kristine

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Elsa on Jan 30, 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

NEETHI GANESH

Traveled with family
Stayed 1 night in Jan 2024
Response from Elsa on Jan 30, 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Katherine

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing breakfast! Clean room. Walls a little thin (could hear conversations and bathrooms a little too clearly). Would still definitely recommend and stay there again.
Stayed 4 nights in Dec 2023
Response from Elsa on Jan 30, 2024
Thanks for staying with us. We appreciate your feedback!

8/10 Good

Carlos

Traveled with family
Liked: Staff & service
The hotel needs upgrading. The bed felt like I was going to fall off on the edges. The bathroom was a bit antiquated.
Stayed 1 night in Jan 2024
Response from Elsa on Jan 30, 2024
Thanks for staying with us. We appreciate your feedback!

6/10 Okay

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service
Disliked: Room comfort
Recent stay
The mattress was sagging and needed to be replaced. The construction noise outside went on until midnight. The traffic noise was also loud, so if you stay, ask for a room off the back of the hotel.
Stayed 1 night in Dec 2023
Response from Elsa on Jan 30, 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

qing, branchburg

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Dec 2023
Response from Elsa on Jan 30, 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

EUGENE

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Highly recomded
It was perfect
Stayed 1 night in Dec 2023
Response from Elsa on Jan 30, 2024
Thanks for staying with us. We appreciate your feedback!

6/10 Okay

Maribel

Traveled with family
Stayed 2 nights in Dec 2023
Response from Elsa on Jan 30, 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Robert

Stayed 2 nights in Dec 2023
Response from Elsa on Jan 30, 2024
Thanks for staying with us. We appreciate your feedback!

4/10 Poor

SANTA RITA

Stayed 7 nights in Dec 2023
Response from Elsa on Jan 30, 2024
Thanks for staying with us. We appreciate your feedback!

6/10 Okay

Hemant

Traveled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Old hotel getting even older. I stayed at this hotel about 6 years ago and saw same problems as last time. Hotel needs to be desperately renovated. Sink and shower tub was retaining water, same as my last visit. The bedding and towels etc also looked their age
Stayed 1 night in Dec 2023
Response from Elsa on Jan 30, 2024
Thanks for staying with us. We appreciate your feedback!

8/10 Good

Susan

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The bed was comfortable but very narrow It would be called a full bed not a queen. Susan Grimes
Stayed 1 night in Dec 2023
Response from Elsa on Jan 30, 2024
Thanks for staying with us. We appreciate your feedback!

4/10 Poor

Ting

Stayed 3 nights in Dec 2023
Response from Elsa on Jan 30, 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

AMANDA

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Elsa on Jan 30, 2024
Thanks for staying with us. We appreciate your feedback!