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Reviews of Regency Hotel

3 out of 5
Regency Hotel
360 London Road, Leicester, England

Reviews

6.4
Rating 10 - Excellent. 48 out of 335 reviews" "
Rating 8 - Good. 107 out of 335 reviews" "
Rating 6 - Okay. 83 out of 335 reviews" "
Rating 4 - Poor. 45 out of 335 reviews" "
Rating 2 - Terrible. 52 out of 335 reviews" "

6.6/10

Cleanliness

7.4/10

Staff & service

6.2/10

Amenities

5.8/10

Property conditions & facilities

4.0/10

Eco-friendliness

Reviews

4/10 Poor

Paul

Business traveler
Disliked: Staff & service, amenities, property conditions & facilities
More like a hostel for the homeless wouldn’t stay here again
Stayed 1 night in May 2024

6/10 Okay

Andy

Disliked: Amenities, property conditions & facilities
This property has seen better days... Morning after first night of two night stay I discovered the cold tap on the handbasin was not working. I alerted the management and, as they did not offer to fix the tap, I asked for a room change which they implemented straight away. No problems the second night.
Stayed 2 nights in Mar 2024

2/10 Terrible

Wayne

Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Don’t stay here
The hotel was the dirtiest place I have ever stayed- three rooms I was shown - I stayed in the third one as I had no choice, I had pre paid. I don’t think that the guy behind reception had washed in weeks - that alone should tell you enough!
Stayed 1 night in Feb 2024

10/10 Excellent

Samaila

Liked: Cleanliness, property conditions & facilities
Amazing place, the attendant was super nice to me. Showed me directions to get to my place.
Stayed 1 night in Jan 2024

2/10 Terrible

Stuart

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Historical, Friedly Service, Clean
Nice place with an interesting history. Friendly staff, excellent service and immaculately clean. Pricing was fair considering I booked it for the very same night I was making the booking
Stayed 1 night in Oct 2023

2/10 Terrible

Peter

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

4/10 Poor

Miriam

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

6/10 Okay

Reba

Disliked: Staff & service, amenities, property conditions & facilities
This was a VERY last minute booking as I arrived at another hotel which was terrible, this one was slightly better, but much more expensive, and not justified. I understood they weren't ready for our arrival, however, if the room is showing as available, it should be ready to go. I had to go back to the reception 3 times to get toilet roll an extra mug as there was only 1 and handwash/shower gel as the one in the room had finished. The room was very cold upon entry as the window was open and there is no heating in the room. There are no smoking signs all around the hotel, but you can smell the cigarette smoke in the corridors. Prices should be reduced for its current state. The bar is showing on the website but it is closed for renovations. The whole hotel was probably beautiful in its heyday but very much run down now and in need of a lot of money being spent to make it what could be a stunning property and incredibly central.
Stayed 1 night in Oct 2023

2/10 Terrible

Gita

Stayed 1 night in Oct 2023

4/10 Poor

Marcella

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023

6/10 Okay

Charles

Traveled with partner
Liked: Cleanliness, staff & service
Old fashioned hotel needs usb update and the bar open
Stayed 1 night in Sep 2023

4/10 Poor

David

Business traveler
Disliked: Staff & service
Not too great
Very dissapointed, photos looked great. Room was not the best, very old. Bathroom needs updating, missing tiles, poles, mould.
Stayed 1 night in Sep 2023

2/10 Terrible

Rebecca

Stayed 1 night in Sep 2023

4/10 Poor

Tia

Disliked: Cleanliness, property conditions & facilities, room comfort
Hotel needs cleaning
Stayed 2 nights in Sep 2023

8/10 Good

Jan

Stayed 1 night in Jul 2023

2/10 Terrible

G

Stayed 1 night in Jul 2023

2/10 Terrible

Shaun

Disliked: Cleanliness, staff & service, property conditions & facilities
Very disappointing
Stayed 2 nights in Jun 2023

4/10 Poor

Colin

Stayed 2 nights in Jun 2023

8/10 Good

Jason

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Staff r really helpful
Stayed 1 night in Jun 2023

8/10 Good

Mark

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Nice clean property. Would stay again.
Stayed 2 nights in May 2023

2/10 Terrible

Linda

Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Avoid!!!!
It was dirty and shabby, avoid this hotel
Stayed 4 nights in Apr 2023

2/10 Terrible

Linda

Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Avoid this hotel
Avoid this hotel at all costs. The photos on the site must have been taken years ago. Room smelly and shabby. Bedding didn’t look clean. We checked out after one night of a four night stay.
Stayed 4 nights in Apr 2023

8/10 Good

Rhys

Stayed 1 night in Mar 2023

2/10 Terrible

Jack

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Worst hotel I have ever stayed, upon entry there no one on reception. When they finally come down after multiple phones the member of staff stunk of drunks and clearly should not of been there. But then the door to my room appeared to have been broken in before plus I got trapped in there trying to leave. The entire time I was there I feared what would happen. I WOULD NEVER STAY THERE AGAIN!!!!
Stayed 1 night in Jan 2023

4/10 Poor

Verified traveler

Disliked: Staff & service, property conditions & facilities
Disappointed
Disappointed Decor very dated Very basic Reception unmanned on arrival and very laid back Room no mugs/ tv really poor signal no picture just fuzzy Dripping shower all night and unable to change radiator temperature Last time stayed wedding evening
Stayed 1 night in Nov 2022

10/10 Excellent

Steve

Stayed 1 night in Oct 2022

2/10 Terrible

Pritesh

Disliked: Cleanliness, staff & service, room comfort
Stayed 1 night in Oct 2022

6/10 Okay

Christine.

Disliked: Property conditions & facilities
Restaurant was closed and had been for 6 months due to renovations. Had hugh builder sized mugs and no spoon to make drinks. Entrance to hotel not clearly visible and easily missed
Stayed 2 nights in Aug 2022

4/10 Poor

DAVID

Disliked: Staff & service, property conditions & facilities, room comfort
Won't be staying again.
Not what it looked like in the photos. Very disappointing condition. The photos are either very old or shopped. No one manning reception. A very tired and disappointing hotel and vastly overpriced.
Stayed 1 night in Jul 2022

2/10 Terrible

Matthew

Disliked: Staff & service
Stayed 1 night in Jun 2022

8/10 Good

Jeff

Stayed 1 night in Apr 2022

4/10 Poor

Michael

Business traveler
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Dirty and needs upgrading urgently
The bar area is lovely but the room was disgusting. A paper thin, rock hard, stained mattress, stains on the walls, carpets and the fabric on the chairs. A random tin of paint on top of the wardrobe and a grubby bathroom.
Stayed 1 night in Feb 2022

6/10 Okay

Verified traveler

Traveled with family
Liked: Staff & service, room comfort
Disliked: Cleanliness
Basic
Very basic, bedding clean but furniture damaged and overall cleanliness could have been improved
Stayed 2 nights in Feb 2022

2/10 Terrible

Mark

Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Avoid
Very poor Avoid
Stayed 1 night in Jan 2022

10/10 Excellent

Lee

Stayed 2 nights in Oct 2021

8/10 Good

Hugh

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2021

6/10 Okay

Michael

Stayed 1 night in Oct 2021

8/10 Good

enrico

Business traveler
Liked: Room comfort
Stayed 1 night in Sep 2021

10/10 Excellent

Amin, New Cairo

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient stay. Clean. Friendly accommodating staff.
Stayed 1 night in Aug 2021

6/10 Okay

Julie

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Dirty and very tired rooms.. smells damp..
Dirty towels bedding and carpet.. Mould in bathroom. Wall paper coming off..broken blind.. faulty tv which was unuseable.. smells damp n mouldy..sleep on top of covers due to the dirt... didnt use shower due to dirty towel..carpet has not been hovered between visits..
Hair and dirty not been hovered between customers
Dirty towels
Dirty bedding
Mouldy bathroom
Stayed 1 night in Aug 2021

10/10 Excellent

Luther

Stayed 2 nights in Aug 2021

2/10 Terrible

Mark

Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel dilapidated disgrace.
The worst hotel experience. Firstly facilities not as described the restaurant was not just available but room boarded up and clearly not used for long time. So no meals available despite paying extra for breakfast on booking. On arrival in rear car park only 3 abandoned cars rusting in corner. Then actually saw rats running from rear of hotel! On checking in had to pay for full reservation before given rom keys. Realised money up front because staff knew state of hotel. Hotel in poor state of repair. Not seen any restoration in years. First room no10 offered was dirty snd stank of bleech plus toilet seat was broken, shower not working. Offered 2nd room no20 which wasnt much better. The whole hotel feels dilapidated, offers little in way of facilitues, generally unkempt to point of being unhabitable. I left after first night! No way i coukd spend second night in this hole! Staff suggested i complain to manager and request refund. However, manager was NOT on site or available.
Stayed 2 nights in Aug 2021

2/10 Terrible

Verified traveler

Business traveler
Disliked: Cleanliness, property conditions & facilities, room comfort
Terrible Experience
Parts of the hotel were being refurbished and the whole place looked very tired and outdated. The reception was never manned by a member of staff. When I checked in and when I wanted to speak to someone I had to phone and wait for someone to appear. The room was reasonably clean but big damp marks, a very uncomfortable bed, and the mirror in the bathroom was balanced on the towel rail, the TV didn't work and some of the furniture was broken. I was woken up at 2 am by shouting, doors slamming, loud TV, and more noise which went on for over an hour. No breakfast was available despite the fact I had paid for it, because of the refurbishment. The staff tried their best but the whole stay was awful.
The bedroom with damp in the corner and broken furniture.
Bathroom where the mirror hadn't even been put up
Reception - never manned with a boarded up door.
Stayed 1 night in Jul 2021

4/10 Poor

Alexander

Business traveler
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Jun 2021

2/10 Terrible

Tapiwa

Stayed 1 night in Jun 2021

4/10 Poor

Mark

Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Poor Throughout
I booked with breakfast. Got a message in the morning of the booking stating "we don't do breakfast, get a refund through Hotels.com" Arrived, the room had a shoddy little electric heater on full blast to keep the room from being cold. It wasn't warm. The chair next to the desk the base had fallen off and just been rested on the legs. The bed was like a camp bed, every time you moved the springs squeaking. Old and tired throughout. Then to top it off... the worst of it, following a night here in the morning the shower had no hot water. Spoke to the office to be told "yeah sometimes we have an air lock in the pipes..run the hot tap in the bathroom for a bit" Ended up having a strip wash in the sink. I'm sat in a 3 start hotel right now..... believe me, the Regency is nowhere near a 3 star hotel.
Stayed 1 night in Feb 2021

6/10 Okay

Vincent

Business traveler
Disliked: Cleanliness, property conditions & facilities, room comfort
Easy check in, that was the only good thing. Room was dirty and curtains were broken,tv also had no signal, thankfully i was only there to sleep,
Stayed 1 night in Nov 2020

8/10 Good

Fayaz

Liked: Cleanliness, staff & service
Good service s
Service is generally great in this place, but condition of the place isn’t great at all, a little bit of money should be spent on this place especially in relation to their showers, and just generally, a little bit of decoration wouldn’t go a miss.
Stayed 1 night in Mar 2020

10/10 Excellent

Alishia

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect Stay
All the staff were friendly, the room was perfect for me and was cleaned daily
Stayed 1 night in Mar 2020