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Reviews of Crowne Plaza Leeds, an IHG Hotel

4 out of 5
Crowne Plaza Leeds, an IHG Hotel
Wellington Street, Leeds, England

Reviews

8.6

Excellent

Rating 10 - Excellent. 515 out of 1006 reviews" "
Rating 8 - Good. 311 out of 1006 reviews" "
Rating 6 - Okay. 97 out of 1006 reviews" "
Rating 4 - Poor. 44 out of 1006 reviews" "
Rating 2 - Terrible. 39 out of 1006 reviews" "

8.8/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

8.4/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

6/10 Okay

Antonio

Traveled with partner
Will not be my next choice
Stayed 1 night in Feb 2024

10/10 Excellent

Matthew

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Lauren R on Apr 29, 2024
Thank you for your lovely feedback from your stay with us here at the Crowne Plaza Leeds. We hope to welcome you back in the near future!

8/10 Good

Alan

Stayed 2 nights in Mar 2024
Response from Lauren R on Apr 23, 2024
Thank you for your lovely feedback from your stay with us here at the Crowne Plaza Leeds. We hope to welcome you back in the near future!

10/10 Excellent

Janet

This has been my first stay in this hotel and I am seriously impressed, from checkin to checkout everything was on point. The breakfast was eclectic, fresh and plentiful. I asked for veggie sausage and said item was provided no bother if fact they were happy to do it. In particular I would like to give Lyzl ( I think that was her name) who was keen to show me the new outside seating area which is very pretty. All in all 10 out of 10 I will be back.
Stayed 1 night in Apr 2024
Response from Lauren R on Apr 22, 2024
Thank you for your lovely feedback from your stay with us here at the Crowne Plaza Leeds. We hope to welcome you back in the near future!

8/10 Good

Carl

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Lauren R on Apr 16, 2024
Thank you for your lovely feedback from your stay with us here at the Crowne Plaza Leeds. We hope to welcome you back in the near future!

10/10 Excellent

Neil

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stay at this hotel regularly and it’s always great. Highly recommend
Stayed 2 nights in Apr 2024
Response from Lauren R on Apr 8, 2024
Thank you for your lovely feedback from your stay with us here at the Crowne Plaza Leeds. We hope to welcome you back in the near future!

8/10 Good

S

Liked: Cleanliness, staff & service, property conditions & facilities
Pool access
Stayed 1 night in Mar 2024
Response from Lauren R on Apr 8, 2024
Thank you for your lovely feedback from your stay with us here at the Crowne Plaza Leeds. We hope to welcome you back in the near future!

10/10 Excellent

Reeve

Traveled with family and small children
Liked: Amenities
Fitness center. Specifically pool and gym
Stayed 1 night in Mar 2024
Response from Lauren R on Apr 2, 2024
Thank you for your lovely feedback from your stay with us here at the Crowne Plaza Leeds. We hope to welcome you back in the near future!

8/10 Good

Mohammad

Business traveler
Liked: Cleanliness, amenities, property conditions & facilities
Walkable from central station
Stayed 1 night in Mar 2024
Response from Lauren R on Mar 26, 2024
Thank you for your lovely feedback from your stay with us here at the Crowne Plaza Leeds. We hope to welcome you back in the near future!

10/10 Excellent

Kim

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were fantastic, spacious room and excellent breakfast. Great bar area
Stayed 1 night in Mar 2024
Response from Lauren R on Mar 18, 2024
Thank you for your lovely feedback from your stay with us here at the Crowne Plaza Leeds. We hope to welcome you back in the near future!

10/10 Excellent

Katie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Would recommend
Stayed for one night and it was lovely. Breakfast was really nice too
Stayed 1 night in Feb 2024
Response from Lauren R on Feb 13, 2024
Thank you for your lovely feedback from your stay with us here at the Crowne Plaza Leeds. We hope to welcome you back in the near future!

10/10 Excellent

Nicki

Liked: Cleanliness, staff & service, property conditions & facilities
I loved the leisure facilities and the room was lovely. I wasn’t keen on the breakfast unfortunately but that’s a personal preference.
Stayed 1 night in Feb 2024
Response from Lauren R on Feb 13, 2024
Thank you for your lovely feedback from your stay with us here at the Crowne Plaza Leeds. We hope to welcome you back in the near future!

6/10 Okay

Natasha

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Lauren R on Feb 7, 2024
Thank you for taking the time to leave a review of your stay at the Crowne Plaza Leeds.We strive to deliver outstanding customer service and appreciate any comments and feedback that can help us achieve this.I hope that you will give us the opportunity to better serve you in the near future.

8/10 Good

keenan

Liked: Property conditions & facilities
Nice clean and friendly
Stayed 3 nights in Feb 2024
Response from Lauren R on Feb 7, 2024
Thank you for your lovely feedback from your stay with us here at the Crowne Plaza Leeds. We hope to welcome you back in the near future!

6/10 Okay

Paul

Liked: Staff & service, amenities
As a family of 5 we all found the beds very hard. Also there was a big group of chavvy party girls a few doors down from our room. Lots of knocking on doors to get let in at 4am. A very disturbed night for us all.
Stayed 1 night in Feb 2024
Response from Lauren R on Feb 7, 2024
Thank you for taking the time to leave a review of your stay at the Crowne Plaza Leeds.We strive to deliver outstanding customer service and appreciate any comments and feedback that can help us achieve this.I hope that you will give us the opportunity to better serve you in the near future.

10/10 Excellent

Simon

Stayed 2 nights in Feb 2024
Response from Lauren R on Feb 7, 2024
Thank you for your lovely feedback from your stay with us here at the Crowne Plaza Leeds. We hope to welcome you back in the near future!

8/10 Good

Spencer

Stayed 1 night in Feb 2024
Response from Lauren R on Mar 26, 2024
Thank you for your lovely feedback from your stay with us here at the Crowne Plaza Leeds. We hope to welcome you back in the near future!

10/10 Excellent

Oliver

Stayed 1 night in Feb 2024
Response from Lauren R on Feb 7, 2024
Thank you for your lovely feedback from your stay with us here at the Crowne Plaza Leeds. We hope to welcome you back in the near future!

8/10 Good

Bernardus

Ben in the front office was excellent.
Stayed 1 night in Feb 2024
Response from Lauren R on Feb 7, 2024
Thank you for your lovely feedback from your stay with us here at the Crowne Plaza Leeds. We hope to welcome you back in the near future!

6/10 Okay

Verified traveler

Liked: Staff & service
We’ll pass…
At first glance, the hotel looked lovely. It was also nice that there was parking on site. The lobby and restaurant area are really nice. The rooms are another story (at least ours was). The furniture was tired and the bed uncomfortable. We booked the hotel because it boasted a pool and spa facilities which were also underwhelming. We would’ve expected robes and slippers in our room to be able to move to and from the pool facilities but were only provided a towel upon entering. The changing rooms were dirty and smelly. The men’s changing room showers only had 1 of 3 cubicles that worked and the door locked. The pool area was crowded even though we had a booked time slot. All in all, we were left wanting and will look for another option next time we’re in town.
Stayed 1 night in Jan 2024
Response from Lauren R on Jan 23, 2024
Thank you for taking the time to leave a review of your stay at the Crowne Plaza Leeds.We strive to deliver outstanding customer service and appreciate any comments and feedback that can help us achieve this.I hope that you will give us the opportunity to better serve you in the near future.

10/10 Excellent

Alexandra

Stayed 1 night in Jan 2024
Response from Lauren R on Jan 23, 2024
Thank you for your lovely feedback from your stay with us here at the Crowne Plaza Leeds. We hope to welcome you back in the near future!

8/10 Good

Angie

Stayed 1 night in Jan 2024
Response from Lauren R on Jan 16, 2024
Thank you for your lovely feedback from your stay with us here at the Crowne Plaza Leeds. We hope to welcome you back in the near future!

2/10 Terrible

Sanjay

Stayed 2 nights in Jan 2024
Response from Lauren R on Jan 16, 2024
Thank you for taking the time to leave a review of your stay at the Crowne Plaza Leeds.We strive to deliver outstanding customer service and appreciate any comments and feedback that can help us achieve this.I hope that you will give us the opportunity to better serve you in the near future.

10/10 Excellent

Elizabeth

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All staff were helpful, friendly and professional, the room spacious and clean. The breakfast was beautifully cooked amd there was plenty of variety to suit all pallets as well as specials cooked to order. Would definitely stay again
Stayed 2 nights in Jan 2024
Response from Lauren R on Jan 8, 2024
Thank you for your lovely feedback from your stay with us here at the Crowne Plaza Leeds. We hope to welcome you back in the near future!

10/10 Excellent

David

Stayed 1 night in Jan 2024
Response from Lauren R on Jan 8, 2024
Thank you for your lovely feedback from your stay with us here at the Crowne Plaza Leeds. We hope to welcome you back in the near future!

6/10 Okay

MATTHEW

Business traveler
Liked: Cleanliness, staff & service
Disliked: Room comfort
Smart new lobby, disappointing bathroom
Nicely refurbished bar / restaurant with good food and a friendly barman. The hotel is let down by tired bathrooms, the water pressure was so low the shower water falls straight down from the head and you are left leaning into the wall to catch any flow.
Stayed 2 nights in Jan 2024
Response from Lauren R on Jan 8, 2024
Thank you for your feedback from your stay with us here at the Crowne Plaza Leeds. We hope to welcome you back in the near future

10/10 Excellent

Robert

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Dec 2023
Response from Lauren R on Jan 8, 2024
Thank you for your lovely feedback from your stay with us here at the Crowne Plaza Leeds. We hope to welcome you back in the near future!

8/10 Good

Conner

Stayed 2 nights in Dec 2023
Response from Lauren R on Jan 8, 2024
Thank you for your lovely feedback from your stay with us here at the Crowne Plaza Leeds. We hope to welcome you back in the near future!

10/10 Excellent

Josephine

Traveled with family
Liked: Amenities
Stayed 3 nights in Dec 2023
Response from Lauren R on Jan 8, 2024
Thank you for your lovely feedback from your stay with us here at the Crowne Plaza Leeds. We hope to welcome you back in the near future!

8/10 Good

Rose

Traveled with family
Liked: Cleanliness
High parking charge. Nice touches.
The breakfast was excellent. Other family were staying and for some reason they were not charged for parking, which I am annoyed about as there was limited parking and at £17 per 24 hours it’s extortionate. The room was okay, the shower a bit old fashioned. The addition of a fridge was great and appreciated. The tea and coffee and one hot chocolate were nice. The complimentary bar of chocolate was lovely as were the bottles of water in the fridge, very appreciated. The bathroom door did not close at all and this did not seem like a new problem. Another relative staying opposite there main door was open when I knocked on it and I shut it thinking it wld solve it but it still didn’t lock, this was a worry. As my room felt like someone had tried to open my door twice but I had locked it inside, so be careful and lock inside.
Stayed 1 night in Dec 2023
Response from Lauren R on Jan 16, 2024
Thank you for taking the time to leave a review of your stay at the Crowne Plaza Leeds.We strive to deliver outstanding customer service and appreciate any comments and feedback that can help us achieve this.

10/10 Excellent

Nicola

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Lauren R on Jan 8, 2024
Thank you for your lovely feedback from your stay with us here at the Crowne Plaza Leeds. We hope to welcome you back in the near future!

10/10 Excellent

Christopher

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Lauren R on Jan 2, 2024
Thank you for your lovely feedback from your stay with us here at the Crowne Plaza Leeds. We hope to welcome you back in the near future!

10/10 Excellent

Katie

Stayed 1 night in Dec 2023
Response from Lauren R on Jan 2, 2024
Thank you for your lovely feedback from your stay with us here at the Crowne Plaza Leeds. We hope to welcome you back in the near future!

4/10 Poor

suk ching

Stayed 1 night in Dec 2023
Response from Lauren R on Jan 2, 2024
Thank you for taking the time to leave a review of your stay at the Crowne Plaza Leeds.We strive to deliver outstanding customer service and appreciate any comments and feedback that can help us achieve this.I hope that you will give us the opportunity to better serve you in the near future.

6/10 Okay

Derek

Traveled with family
Liked: Staff & service
Stayed 3 nights in Dec 2023
Response from Lauren R on Dec 28, 2023
Thank you for taking the time to leave a review of your stay at the Crowne Plaza Leeds.We strive to deliver outstanding customer service and appreciate any comments and feedback that can help us achieve this.I hope that you will give us the opportunity to better serve you in the near future.

4/10 Poor

warwick

Traveled with family and small children
Liked: Staff & service
It was the strangest night away and not for any good reason - when we arrived there were travellers that had taken up a section of the bar which was fine; however the longer the day went on the louder they got. We sat in the bar for a time but it just didn’t feel right. The lady behind the bar needs a mention. She was nice, gave us a couple packs of crisps on the house - probably due to the noise. We went out for dinner and a movie - when we arrived back at the hotel the travellers were singing at the top of their voices. One gentleman had no shirt on. We found this very strange for a 4* hotel. There was any amount of children running around unsupervised of all ages. Up and down the stairs in the main reception. One lift worked whilst we were there which meant going from ground floor to our floor consisting of a trip to all floors with a packed lift. Shower was filthy and also had no power unless I set the shower head to JET mode which gave me 3 strands of water. Breakfast was average, nothing special All in all not a great experience for £180 stay. £17.50 for parking included in that cost which is expensive for a hotel not quite in the centre of Leeds.
Stayed 1 night in Dec 2023
Response from Lauren R on Dec 28, 2023
Thank you for taking the time to leave a review of your stay at the Crowne Plaza Leeds.We strive to deliver outstanding customer service and appreciate any comments and feedback that can help us achieve this.I hope that you will give us the opportunity to better serve you in the near future.

10/10 Excellent

Phillip

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good staff nice hotel and facilities lovely breakfast clean rooms
Stayed 1 night in Dec 2023
Response from Lauren R on Dec 20, 2023
Thank you for your lovely feedback from your stay with us here at the Crowne Plaza Leeds. We hope to welcome you back in the near future!

10/10 Excellent

Andrew

Stayed 1 night in Dec 2023
Response from Lauren R on Dec 19, 2023
Thank you for your lovely feedback from your stay with us here at the Crowne Plaza Leeds. We hope to welcome you back in the near future!

6/10 Okay

Verified traveler

Liked: Cleanliness, room comfort
Disliked: Property conditions & facilities
Had to queue to check in as only one desk open on arrival. Bar service very slow not enough staff. Food at the event poor and undercooked. Breakfast very poor and continue dental choice was very sparse. Cooked food was cold and scrambled egg appalling. Room comfortable but rather grubby in places especially around window. Slept very well. Bed comfortable. Overall rather disappointing.
Stayed 1 night in Dec 2023
Response from Lauren R on Dec 19, 2023
Thank you for taking the time to leave a review of your stay at the Crowne Plaza Leeds.We strive to deliver outstanding customer service and appreciate any comments and feedback that can help us achieve this.I hope that you will give us the opportunity to better serve you in the near future.

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023
Response from Lauren R on Dec 19, 2023
Thank you for your lovely feedback from your stay with us here at the Crowne Plaza Leeds. We hope to welcome you back in the near future!

6/10 Okay

Brian

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Basic failings
Good hotel, excellent, friendly & professional staff, with good breakfast. The only issues were with the room and basic expectations. The room was very nice, but the heating did not work, so it was freezing. The staff quickly brought us a portable heater, but this was not as controllable as thermostatically controlled AirCon. The hotel praises itself on eco credentials and environmental issues, yet the plug does not fit the sink, so constant hot water needs to be running for a wash and shave. There was a crack across the entire sink, so not only did the water run down the plug hole, it also leaked through the sink on to the floor. Not the best Crowne Plaza I have stayed in, and I’ve stayed in several.
Stayed 2 nights in Dec 2023
Response from Lauren R on Dec 12, 2023
Thank you for taking the time to leave a review of your stay at the Crowne Plaza Leeds.We strive to deliver outstanding customer service and appreciate any comments and feedback that can help us achieve this.I hope that you will give us the opportunity to better serve you in the near future.

10/10 Excellent

Sarah

Stayed 1 night in Dec 2023
Response from Lauren R on Dec 11, 2023
Thank you for your lovely feedback from your stay with us here at the Crowne Plaza Leeds. We hope to welcome you back in the near future!

8/10 Good

Patricia

Stayed 1 night in Dec 2023
Response from Lauren R on Dec 11, 2023
Thank you for your lovely feedback from your stay with us here at the Crowne Plaza Leeds. We hope to welcome you back in the near future!

10/10 Excellent

Lydia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Nov 2023
Response from Lauren R on Dec 11, 2023
Thank you for your lovely feedback from your stay with us here at the Crowne Plaza Leeds. We hope to welcome you back in the near future!

2/10 Terrible

vishal

Stayed 1 night in Dec 2023
Response from Lauren R on Dec 11, 2023
Thank you for your feedback from your stay with us here at the Crowne Plaza Leeds. We hope to welcome you back in the near future.

4/10 Poor

Drew

Stayed 2 nights in Nov 2023
Response from Lauren R on Dec 19, 2023
Thank you for taking the time to leave a review of your stay at the Crowne Plaza Leeds.We strive to deliver outstanding customer service and appreciate any comments and feedback that can help us achieve this.I hope that you will give us the opportunity to better serve you in the near future.

10/10 Excellent

Nigel

Stayed 2 nights in Nov 2023
Response from Lauren R on Nov 21, 2023
Thank you for your lovely feedback from your stay with us here at the Crowne Plaza Leeds. We hope to welcome you back in the near future!

8/10 Good

Sara

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Lauren R on Nov 21, 2023
Thank you for your lovely feedback from your stay with us here at the Crowne Plaza Leeds. We hope to welcome you back in the near future!

10/10 Excellent

Neil

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Lauren R on Nov 21, 2023
Thank you for your lovely feedback from your stay with us here at the Crowne Plaza Leeds. We hope to welcome you back in the near future!

10/10 Excellent

Melanie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Nov 2023
Response from Lauren R on Nov 21, 2023
Thank you for your lovely feedback from your stay with us here at the Crowne Plaza Leeds. We hope to welcome you back in the near future!