Outdoor pool, sun loungers
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Reviews of Serema Palace Hotel

3 out of 5
Serema Palace Hotel
Praça Dr. Augusto Silva, 140 - Centro, Lavras, MG

Reviews

9.2

Wonderful

Rating 10 - Excellent. 35 out of 58 reviews" "
Rating 8 - Good. 20 out of 58 reviews" "
Rating 6 - Okay. 2 out of 58 reviews" "
Rating 4 - Poor. 1 out of 58 reviews" "
Rating 2 - Terrible. 0 out of 58 reviews" "

9.4/10

Cleanliness

9.6/10

Staff & service

8.0/10

Amenities

8.8/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

8/10 Good

Jonathan

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place to stay for business in Lavras
Stayed 7 nights in Apr 2021

8/10 Good

Jonathan

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
very satisfactory
Centrally located, on the main street, convenient for shopping, lots of dial in and delivery options for food. Main street slightly noisey at the weekends, but only for the front rooms. excellent beds with good support, plenty of hot water for showers. Good standard Brazilain breakfast. Helpful staff. Rooms clean and spacious, although missing a comfy sofa or somewhere comfortatble oi sit. games room was a little tired, but room top pool was well kept. would certainly stay again.
Stayed 12 nights in Apr 2021

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was a great option! Close to restaurants and staff was really helpful and super-nice! I would stay there again!
Stayed 2 nights in Dec 2019

6/10 Okay

Carlos

Traveled with family
Liked: Staff & service
Disliked: Property conditions & facilities
Não satisfatório
Quarto e banheiro com bom espaço. Porém, co muito cheiro de mifo. Aparelho de ar condicionado barulhento e com cheiro forte de mofo. Minha filha teve logo uma crise de alergia, assim que o ar foi ligado.
Stayed 2 nights in Dec 2023

8/10 Good

Verified traveler

Business traveler
Liked: Cleanliness, room comfort
Viagem a trabalho
O Hotel é muito bem localizado mas seria onter uma modernização em algumas coisas, por exemplo, chuveiro e ar condicionado. Pareciam ser bastante antigos e não oferecem o mesmo conforto de aparelhos mais modernos. O aromatizador do quarto também remetia a algo muito antigo, hoje há fragrâncias que trazem mais aconchego e sensação de limpeza
Stayed 1 night in Dec 2023

10/10 Excellent

Marcos

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

10/10 Excellent

Rogério Lúcio

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Melhor relação-custo benefício
Stayed 1 night in Nov 2023

10/10 Excellent

Jonatas

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Boa opção
É um hotel com boa infraestrutura. Os quartos são espaços, contam com frigobar, ar-condicionado, banheiro grande, wifi grátis e de boa conexão. O café da manhã é simples, mas com opções variadas. A equipe do hotel é ótima e me prestaram um excelente atendimento. O hotel fica localizado numa das praças mais charmosas de Lavras, no centro da cidade, servido de comércios, transporte e outras opções de serviços.
Stayed 2 nights in Nov 2023

10/10 Excellent

Jonatas

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Boa opção
É um hotel com boa infraestrutura. Os quartos são espaços, contam com frigobar, ar-condicionado, banheiro grande, wifi grátis e de boa conexão. O café da manhã é simples, mas com opções variadas. A equipe do hotel é ótima e me prestaram um excelente atendimento. O hotel fica localizado numa das praças mais charmosas de Lavras, no centro da cidade, servido de comércios, transporte e outras opções de serviços.
Stayed 1 night in Nov 2023

10/10 Excellent

Simone

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023

10/10 Excellent

JULIO CESAR DE MELO GONCA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

10/10 Excellent

vanda

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Oct 2023

8/10 Good

ANDRÉ

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Otimo
Stayed 1 night in Oct 2023

8/10 Good

Odemar

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
No geral é bom com exceção da sala de musculação e piscina
Stayed 2 nights in Oct 2023

10/10 Excellent

Odemar

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Atendimento muito bom, boa localização, quarto bom.
Stayed 1 night in Oct 2023

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Vale a pena!
Gostei de quase tudo! Atendimento, café da manhã, ducha e cama excelentes! Iluminação (para estudo/trabalho) e ar condicionado (super antigo) ruins. A piscina estava suja - e o clima era "quente queimando"! Mesmo assim, ainda vale a pena!
Stayed 1 night in Sep 2023

8/10 Good

Maritza

Business traveler
Liked: Cleanliness, property conditions & facilities, room comfort
Hotel muito bom, limpeza excelente especialmente no banheiro. Café da manhã muito bom.
Stayed 1 night in Aug 2023
Response from Monteiro on Sep 22, 2023
Muito obrigado.Esperamos você em outra data.

10/10 Excellent

JOAQUIM EDUARDO

Stayed 1 night in Jun 2023

8/10 Good

Vinicius

Traveled with family
Liked: Cleanliness, room comfort
Stayed 1 night in May 2023

8/10 Good

Luciana

Stayed 3 nights in May 2023

10/10 Excellent

LAERCIO

Stayed 1 night in May 2023

10/10 Excellent

Luciana Rosa Almeida

Stayed 1 night in Apr 2023

10/10 Excellent

Ramon

Stayed 1 night in Mar 2023

10/10 Excellent

Leonardo A G

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Tranquilidade e conveniência
Tranquilidade e conveniência próximo de tudo
Stayed 1 night in Mar 2023

10/10 Excellent

Christina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Foi uma excelente experiencia. A equipe é ótima e não tenho nada a reclamar.
Stayed 2 nights in Feb 2023

10/10 Excellent

Sandro

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2023

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2023

10/10 Excellent

Gustavo

Stayed 1 night in Jan 2023

8/10 Good

Luiz Guerra junior

Stayed 2 nights in Sep 2022

8/10 Good

Daniel Marcos

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2022

10/10 Excellent

Jessica

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ótima estadia
Funcionários atenciosos. Café da manhã super completo. Ambiente limpo, gostamos do local, perto de tudo.
Stayed 2 nights in Sep 2022

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2022

10/10 Excellent

GILSON

Stayed 1 night in Jul 2022

8/10 Good

Valeria S A

Stayed 1 night in Jun 2022

10/10 Excellent

Arlindo

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2022

6/10 Okay

Fernando

Liked: Cleanliness, property conditions & facilities, room comfort
Atendimento razoável
Hotel muito bem localizado e com bastante espaço. Atendimento razoável e café da manhã precisa ser melhor.
Stayed 2 nights in May 2022

8/10 Good

Veridiana

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2022

10/10 Excellent

DJALMA VIEIRA

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Cuidado e Carinho em Lavras-MG
Incrível, atendimento ímpar e acionador
Stayed 1 night in May 2022

10/10 Excellent

Gabriel

Stayed 2 nights in Apr 2022

10/10 Excellent

Ricardo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2022

10/10 Excellent

Luis F A

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
É um hotel simples, mas muito bom! Excelente ducha para banho, colchão e travesseiros ótimos, o quarto que ficamos era muito espaçoso, com uma ótima antesala com mesa e cadeiras, as janelas isolam bastante o barulho da rua, pois o hotel fica bem no centro da cidade! O quarto muito escuro para dormir, o que acho ótimo! O atendimento dos funcionários excelente, com muita presteza e delicadeza, o café da manhã muito bom! Gostamos muito de tudo!
Stayed 2 nights in Apr 2022

10/10 Excellent

Marcos

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excelente atendimento da equipe, desde a recepção à zeladoria.
Stayed 1 night in Feb 2022

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ótimo
Foi uma ótima estadia. Acredito que vocês também ficarão satisfeitos.
Stayed 1 night in Jan 2022

10/10 Excellent

Hiram

Stayed 1 night in Jan 2022

8/10 Good

Marcelo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Muito bom hotel
Um dos melhores de Lavras boa opção de hospedagem, quarto grande, confortável, bom banheiro, café da manhã sofrível.
Stayed 2 nights in Jan 2022

4/10 Poor

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
Noite Infeliz
O atendimento lá é sempre muito bom. Infelizmente dessa vez me colocaram no quarto 110. Foi um horror. Um barulho ensurdecedor praticamente a noite toda vindo do banheiro. Barulho de moveis sendo arrastados o tempo. Foi péssimo.
Stayed 1 night in Nov 2021

10/10 Excellent

RENATA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Foi tudo muito bom , atendimento maravilhoso ....
Stayed 1 night in Sep 2021

10/10 Excellent

Jose

Stayed 1 night in Sep 2021

10/10 Excellent

Dirceu

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2021

8/10 Good

Jose

Business traveler
Liked: Cleanliness, staff & service, room comfort
Correct et très bonne localisation
Hotel très bien localisé en plein coeur de Lavras, face à une place arborisée. Rien de très spécial: confort minimal, mais propre. Petit déjeuner correct. Réception efficace pour check-in et check-out. OK pour la Région.
Stayed 1 night in Aug 2021