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Reviews of Hotel Galaxy

2 out of 5
Hotel Galaxy
5201 Dean Martin Drive, Las Vegas, NV

Reviews

5.8
Rating 10 - Excellent. 323 out of 1307 reviews" "
Rating 8 - Good. 177 out of 1307 reviews" "
Rating 6 - Okay. 219 out of 1307 reviews" "
Rating 4 - Poor. 215 out of 1307 reviews" "
Rating 2 - Terrible. 373 out of 1307 reviews" "

5.6/10

Cleanliness

6.6/10

Staff & service

5.2/10

Amenities

5.2/10

Property conditions & facilities

5.8/10

Eco-friendliness

Reviews

6/10 Okay

Charles

Disliked: Amenities
The stag maid up for the down falls of the property for the price I paid I would say it was worth that price too many customers rules but no safety care in place at all
Stayed 1 night in Mar 2024

2/10 Terrible

Autumn

Disliked: Cleanliness, property conditions & facilities
The only thing I liked was the price of rooms. Room was dirty, trash left from previous occupants, all beddings were stained and itchy, only one outlet to charge phones and the light switch had to be on for it to work, no way to turn lights off while charging. Mini fridge was dirty/molded inside and couldn't be used. This hotel use to be better, very unsatisfied!
Stayed 2 nights in May 2024

2/10 Terrible

Joseph

Business traveler, Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Props to the maintenance man. Man takes good care of the parking lot and is a super cool and chill man. Although, the manager and front desk lady were not the same. They were amongst the rudest people I have ever met. Refusal to answer costumer questions, unresponsive to all phone calls that were made to the front desk and a general disregard for any safety for their residents. I attempted to call the front desk/security multiple times regarding a safety issue and there was never one response. There are gaps in the gates so homeless people will walk in and just chill in the hotel property (parking lot, outside of rooms, etc.). This place is honestly the worst hotel in the state of Nevada, if not the country. Please, if you care about yours or a loved one’s safety, please do not stay here. You would be much safer just sleeping in your car. This hotel is a MAJOR safety issue and the ignorance of the staff is unacceptable.
Stayed 3 nights in May 2024

2/10 Terrible

Andy

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 3 nights in May 2024

8/10 Good

Ulises

Liked: Cleanliness, staff & service, property conditions & facilities
Close by to the main strip.
Stayed 5 nights in May 2024

6/10 Okay

Jzalic

Liked: Staff & service, property conditions & facilities
7/10 for me
Stayed 1 night in May 2024

4/10 Poor

Joshua Peter Evan

Disliked: Property conditions & facilities
Noisy area. Room in disrepair. Inch gap under main door when closed
Stayed 2 nights in May 2024

10/10 Excellent

Anthony

Stayed 1 night in May 2024

2/10 Terrible

nicole

Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Everything was falling apart the faucets leaked the toilet ran the curtains did not close all the way the front door deadbolt did not work The Wi-Fi did not work the door you can see light all the way around it through it it stunk severely the sheets were filthy the floor was filthy the bathroom cabinet was falling apart the paint was mismatched it doesn't even deserve one star
Stayed 1 night in May 2024

4/10 Poor

binh

Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
This motel need upgrade. The lining is not clean. It difficult for walking to the Las Vegas strip. Town is worn out. No cloth hanger.
Stayed 1 night in May 2024

10/10 Excellent

Anthony

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love it
Stayed 2 nights in May 2024

10/10 Excellent

Mindy

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is good for the price for sure clean
Stayed 1 night in Apr 2024

2/10 Terrible

Nohemi

Disliked: Cleanliness, staff & service, property conditions & facilities
Everything was lie in pictures so different
Stayed 3 nights in May 2024

2/10 Terrible

ying

Traveled with group
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
It shall be improved.
Stayed 1 night in May 2024

2/10 Terrible

Aayush

Traveled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Very bad condition of the room.

6/10 Okay

Ruben

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The bathroom wall was dirty. The entry door frame needs to be replaced. There is a big gap around the door. Bed comforter was stained.
Stayed 2 nights in May 2024

2/10 Terrible

Sarah

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in May 2024

4/10 Poor

lerma

Traveled with group
Disliked: Amenities, property conditions & facilities
No microwave, bathroom not ok, sink bad not enough towels,bedsheets looks not ok,there is insects crawling on the floor
Stayed 1 night in May 2024

2/10 Terrible

Chandra

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
One of the worst place - dirty dusty i fell sick suffered for 4 days. People were good but wrong place Right on highway so much disturbance could not sleep.
Stayed 1 night in Apr 2024

2/10 Terrible

Reginald

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I didn't like nothing I want my money back I couldn't sleep there
Stayed 1 night in May 2024

2/10 Terrible

Kenneth

Traveled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Had last minute plans to go to Vegas for 2 nights and chose this place based on the proximity to the strip and pricing. Booked 2 rooms for for 2 nights. Pulled in to see that it was an absolute dump. Immediately called Travelocity to explain and cancel. The gentleman told me he put in for a cancelation and refund so we booked another hotel. 2 days later I got an email from Travelocity saying that the owner of this establishment denied the refund completely. I get the first day as we cancelled on the date of arrival. But keeping the funds for 2 rooms for 2 nights when we didn't even check in? I should have assumed that this person would conduct business this way with as ratty as they have let their property get. Stay away...
Stayed 2 nights in Apr 2024

10/10 Excellent

Monet

Liked: Cleanliness, staff & service, property conditions & facilities
The staff is is quite but professionaly polite
Stayed 1 night in Apr 2024

2/10 Terrible

daisy

Stayed 1 night in Apr 2024

10/10 Excellent

Carlos

Stayed 1 night in Apr 2024

4/10 Poor

Riley

Liked: Cleanliness
Disliked: Staff & service
Trouble checking in multiple people at separate times.
Stayed 1 night in Apr 2024

10/10 Excellent

Dora

Liked: Cleanliness, staff & service, property conditions & facilities
A very good
Stayed 1 night in Apr 2024

2/10 Terrible

Destinie

Traveled with group, Traveled with family
Disliked: Cleanliness, staff & service, amenities
The room smelled of smoke and was super dirty. You get what you paid for
Stayed 1 night in Apr 2024

10/10 Excellent

Cesar

Stayed 4 nights in Apr 2024

8/10 Good

Ralph

Liked: Cleanliness, staff & service, amenities
It is an old hotel and you get what you paid for.
Stayed 2 nights in Apr 2024

4/10 Poor

Jason

Liked: Cleanliness
Disliked: Property conditions & facilities
The room really showed its age and years of use. They skipped the most basic amenities one would expect in a budget room. The shower had damage to the wall. There were no cups to drink from or coffee, though I don't know if I'd trust drinking from the faucet. A chair and a nightstand were the only furniture, with a huge gap where a desk or dresser would have been. No hangers in the closet or iron. Beds were....It's easier to just say I've stayed in better budget accommodations in the developing world. It's about what I'd expect in Guatemala City maybe. That being said, it was $120/night in Vegas with no resort fee. So if you are on a budget...it's slightly better than sleeping in your car.
Stayed 1 night in Apr 2024

8/10 Good

Gary

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in Apr 2024

2/10 Terrible

Montell

Stayed 1 night in Dec 2023

10/10 Excellent

Queniece

Liked: Cleanliness, staff & service, property conditions & facilities
Its a nice hotel and its clean
Stayed 1 night in Mar 2024

10/10 Excellent

Anna

Stayed 1 night in Apr 2024

10/10 Excellent

Anna

Liked: Cleanliness, staff & service, amenities
Yes live it
Stayed 1 night in Apr 2024

2/10 Terrible

Pyay

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

4/10 Poor

Ming

Traveled with family
Disliked: Property conditions & facilities
Location is ok, parking is ok. Room condition: floor was very dusty and dirty, lighting was too dim to read anything, not even a piece of furniture inside, no hair to sit, no shelves to lay the suitcase, not even a piece of clothes hanger in the room. The air conditioner was so loud and control knobs are broken, had to turn off the whole 3 days, air vent in the bathroom making so much noise, the entry door and the doorframe has a big gap, cold and warm air kept leaking inside the room. Very disappointing.
Stayed 3 nights in Apr 2024

8/10 Good

Rasool

Liked: Cleanliness, amenities
Please fix your property’s doors, windows, etc. It’s not the responsibility of the customer to report anything to you when you have actual maintenance and housekeeping employees that see an issue ahead of time. It’s the employees responsibility to report any fixtures or things that needs to be taking care of not the guest period.
Stayed 2 nights in Apr 2024

2/10 Terrible

Cynthia

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The place was filthy dirty !!! Wouldn’t recommend to anyone !!!
Stayed 3 nights in Apr 2024

8/10 Good

Lisa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

Genri, South El Monte

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Near the start of the strip. Very easy to walk to incase you're wasted at 3 am
Stayed 2 nights in Apr 2024

8/10 Good

Fredrick

Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Great sraff good price for what it was
Stayed 4 nights in Apr 2024

6/10 Okay

Jonathen, Klamath Falls

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service
Not too bad but was there for the weekend.
Stayed 2 nights in Apr 2024

10/10 Excellent

oscar

Stayed 2 nights in Apr 2024

8/10 Good

Antony

Stayed 1 night in Apr 2024

4/10 Poor

Trinity

Stayed 1 night in Apr 2024

10/10 Excellent

Ian

Stayed 2 nights in Apr 2024

10/10 Excellent

Jerome

Stayed 1 night in Apr 2024

2/10 Terrible

Laurie

Stayed 1 night in Apr 2024

4/10 Poor

Erik

Disliked: Cleanliness, property conditions & facilities
Probably the dirtiest hotel I’ve ever stayed in. I wish I could say something positive about it. But I guess you get what you pay for.
Stayed 1 night in Mar 2024