Interior

Reviews of Best Western McCarran Inn

2.5 out of 5
Best Western McCarran Inn
4970 Paradise Rd, Las Vegas, NV

Reviews

8.2

Very Good

Rating 10 - Excellent. 583 out of 1220 reviews" "
Rating 8 - Good. 348 out of 1220 reviews" "
Rating 6 - Okay. 129 out of 1220 reviews" "
Rating 4 - Poor. 84 out of 1220 reviews" "
Rating 2 - Terrible. 76 out of 1220 reviews" "

8.4/10

Cleanliness

8.8/10

Staff & service

7.8/10

Amenities

7.8/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

10/10 Excellent

Ethan

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing
Stayed 3 nights in May 2024
Response from General Manager on May 23, 2024
Dear Ethan,Thank you for choosing Best Western McCarran Inn and for your five-star rating! It was a pleasure hosting you, and we hope to see you again soon.

10/10 Excellent

yuki, new york

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good airport location for quick stop. Stafff are very friendly
Stayed 1 night in May 2024
Response from General Manager on May 17, 2024
Dear Yuki,Thank you for your feedback. We're delighted our location was convenient, and it's wonderful to hear that our team was very friendly. We look forward to welcoming you back to Best Western McCarran Inn for another pleasant stay.

10/10 Excellent

Donna

Liked: Cleanliness, staff & service
Stayed 1 night in May 2024

4/10 Poor

Jenny

Traveled with family
Advise against a Prepaid stay at this hotel through Expedia. I will not do that again…stayed 2 nights instead of 3 to do more canyon visits and although hotel desk told me in person yes I could be refunded the 3rd night but it had to be done through Expedia, Expedia then told me they were unable to reach hotel manager and refund money for the night we did not stay. Very disappointing and lesson learned. Hotel stay was otherwise fine, basic.
Stayed 3 nights in May 2024
Response from General Manager on May 19, 2024
Dear Jenny,Thank you for sharing your experience. We're sorry to hear about the issues with your stay and the communication difficulties regarding your third night. If you would like to discuss this further please reach out to our location. We're glad to hear that your stay was otherwise fine, and we hope to provide a smoother experience in the future.

6/10 Okay

Manrique

Traveled with partner
Disliked: Property conditions & facilities
It was nice on the pictures only. Once you get there is a different story. The price was high for the type of property.
Stayed 1 night in May 2024
Response from General Manager on May 16, 2024
Dear Manrique,Thank you for your feedback. It's disappointing to hear that your experience didn't meet your expectations. Rest assured, we'll review your comments as we strive to make improvements for the benefit of our great guests. It was a pleasure welcoming you here, and we hope you'll consider giving us another opportunity to change your perceptions down the line.

6/10 Okay

Braulio

Traveled with family
Liked: Property conditions & facilities
Free breakfast Food is terrible. I understand everything is so expensive but come on!
Stayed 2 nights in Apr 2024
Response from General Manager on May 16, 2024
Dear Braulio,Thank you for sharing your thoughts on your recent stay. We're disappointed that your experience with us did not match your expectations. It's regrettable the breakfast we provide was not up to your standards. We also understand that cost is an important factor when booking a room. To help our guests get the best value possible, we post all our info on our website for guests to view. Nevertheless, we will take your comments into consideration as we continuously strive to improve. We hope you choose us again on your next Las Vegas visit, as we know we can provide you with the amazing getaway you deserve.

8/10 Good

Sheneen

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great spot near airport
Stayed 1 night in May 2024
Response from General Manager on May 14, 2024
Dear Sheneen,We're thrilled you enjoyed our convenient location, perfect for easily accessing the airport while enjoying a peaceful night's sleep. Thank you for your review, and we hope to see you again soon at Best Western McCarran Inn.

8/10 Good

Araceli

Liked: Cleanliness, staff & service, property conditions & facilities
Buen servicio y buen desayuno.
Stayed 3 nights in May 2024
Response from General Manager on May 15, 2024
Dear Araceli,It was an honor having you as our guest at Best Western McCarran Inn, and we appreciate your compliments regarding our delicious breakfast. We are pleased you had a wonderful experience, and we look forward to seeing you again the next time you visit Las Vegas!

8/10 Good

norman

Traveled with partner, Traveled with family
Liked: Staff & service
Disliked: Property conditions & facilities
Near airport and great help from Ramon the shuttle driver
Stayed 1 night in May 2024
Response from General Manager on May 14, 2024
Dear Norman,Thank you for sharing your comments with us. We are happy to know that you enjoyed our proximity to the airport, as well as our helpful staff members. It was truly a pleasure hosting you, and we hope to see you again soon!

10/10 Excellent

Mark

Liked: Cleanliness, amenities, property conditions & facilities
Nice and clean hotel near the airport with close dining options.
Stayed 1 night in May 2024
Response from General Manager on May 13, 2024
Dear Mark,It was our pleasure to provide you with clean, convenient accommodations. We're glad you enjoyed your visit, and we look forward to seeing you again at Best Western McCarran Inn.

10/10 Excellent

Lauri A

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It just worked great with our travel schedule
Stayed 1 night in May 2024
Response from General Manager on May 13, 2024
Dear Lauri,Thank you for choosing Best Western McCarran Inn! We take pride in providing a phenomenal experience for our guests, and we value your feedback. It was our pleasure to host you, and we hope to see you again for another memorable visit!

10/10 Excellent

Oksana

Liked: Cleanliness, staff & service, property conditions & facilities
Transportation
Stayed 1 night in May 2024
Response from General Manager on May 13, 2024
Dear Oksana,Location is one of the number-one priorities when guests are booking a hotel in the Vegas airport area, and we work hard to deliver constant and reliable transportation. We're so glad we were able to provide a five-star stay to you, and we look forward to your return to Best Western McCarran Inn.

10/10 Excellent

Alfredo

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent
Stayed 3 nights in May 2024
Response from General Manager on May 13, 2024
Dear Alfredo,Thank you for staying with us and for taking a moment to share your five-star experience! We are delighted to hear that you enjoyed your recent visit. It was a pleasure to host you, and we look forward to welcoming you back to Best Western McCarran Inn for another memorable stay.

10/10 Excellent

Ken

Liked: Amenities
Great service.
Stayed 1 night in May 2024
Response from General Manager on May 13, 2024
Dear Ken,We know wonderful service can turn any great stay into an exceptional stay, and our team will be thrilled to hear your recognition for their attentive hospitality. We hope to welcome you back soon to Best Western McCarran Inn.

8/10 Good

Ashley

Traveled with group, Traveled with family
Liked: Amenities
It was a decent hotel for a short term trip/stay
Stayed 1 night in May 2024
Response from General Manager on May 10, 2024
Dear Ashley,Thank you for staying with us at Best Western McCarran Inn during your recent trip to Las Vegas. We appreciate your feedback, and it sounds like you enjoyed your time with us. It was a pleasure having you as our guest, and we look forward to your next visit!

8/10 Good

Candie

Liked: Cleanliness, staff & service
Good stay
Stayed 1 night in May 2024
Response from General Manager on May 10, 2024
Dear Candie,Thank you for providing your great review! It was our pleasure to welcome you to Best Western McCarran Inn, and we hope you'll consider returning for another terrific experience in the future.

10/10 Excellent

Teodoro, Reno

Traveled with partner
Easy to find. Along main road.
Stayed 1 night in May 2024
Response from General Manager on May 8, 2024
Dear Teodoro,Thank you for your recent stay with us at Best Western McCarran Inn. We are happy to hear our location was ideally located for you. Come back soon!

10/10 Excellent

Oksana

Liked: Cleanliness, staff & service, property conditions & facilities
I like location
Stayed 1 night in May 2024
Response from General Manager on May 8, 2024
Dear Oksana,We're thrilled that you found our location convenient. Our team eagerly looks forward to welcoming you back to Best Western McCarran Inn for another enjoyable visit!

8/10 Good

Randy

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We only stayed for 1 night. Everything was good except for one small thing, the hot water wasn’t that hot. It eventually got hot some time later but had to wait for a little while.
Stayed 1 night in May 2024
Response from General Manager on May 8, 2024
Dear Randy,Thank you for your feedback. We're glad to hear that your overall experience at Best Western McCarran Inn was positive, and we appreciate you bringing the hot water issue to our attention. We are looking into this to ensure it is addressed promptly, and we hope to welcome you back for a flawless experience.

10/10 Excellent

Ennyd

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in May 2024

6/10 Okay

Kathy

Traveled with family
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Old and dark, lobby was well lit, customer service at front desk was always helpful and friendly. Room was old and depressing, bathroom very small, felt dirty. Surrounding area only had a little mart, expensive and sketchy. Definitely not suitable for kids, breakfast very limited and monitored. Pros: Front desk staff, free shuttle to airport runs every 30 min. Would not stay here again.
Stayed 1 night in Mar 2024
Response from General Manager on May 6, 2024
Dear Kathy,Thank you for your feedback and for staying with us. We are pleased our team's service exceeded your expectations; however, we apologize for any issues you encountered with our breakfast or accommodations. Your comments are greatly appreciated. We will use them to look for areas where we can improve. Thanks for being a valued guest, and we hope you will reconsider and give us another opportunity to impress you.

10/10 Excellent

Karen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to airport
Stayed 1 night in May 2024
Response from General Manager on May 6, 2024
Dear Karen,Thank you for reviewing your recent stay. It's wonderful to know our excellent location was a highlight, and we appreciate you mentioning our proximity to the airport. Should your travels bring you back to the area in the future, we hope you'll consider staying with us again!

10/10 Excellent

Derrick

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024

8/10 Good

Alexander

Liked: Cleanliness, staff & service, property conditions & facilities
A perfect hotel that's close to Las Vegas airport if needed for a next day flight.
Response from General Manager on May 3, 2024
Dear Alexander,Thank you for your review. It's wonderful to know our excellent location was a highlight of your visit, and we appreciate you mentioning it to your fellow travelers. We hope to welcome you back in the future for another great stay!

6/10 Okay

Laura

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Flooring in need a repair, tub also
Stayed 1 night in Apr 2024
Response from General Manager on May 3, 2024
Dear Laura,We're truly sorry to hear about the issues you encountered with the flooring and tub. Your feedback is valuable to us, and we'll promptly address these maintenance concerns to ensure a more comfortable experience for our guests. Thank you for bringing this to our attention.

10/10 Excellent

Brittany

Stayed 1 night in Apr 2024

10/10 Excellent

Fernando

Liked: Cleanliness, staff & service, property conditions & facilities
Good place
Stayed 2 nights in Apr 2024
Response from General Manager on May 1, 2024
Dear Fernando,Thank you for staying with us and for your feedback. We're glad you had a five-star experience. We hope to welcome you back soon for another great stay at Best Western McCarran Inn.

10/10 Excellent

Silvia

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff is friendly and helpful.
Stayed 1 night in Apr 2024
Response from General Manager on May 1, 2024
Dear Silvia,It's wonderful to hear that your experience with our team was so positive! We strive to provide friendly and helpful service, so knowing that our team made a great impression on you is very rewarding. We look forward to welcoming you back for another great stay with us.

10/10 Excellent

Deanne

Liked: Cleanliness, staff & service, property conditions & facilities
I was so grateful to have a hotel near the airport when my flight was canceled. As stressful as that can be, I enjoyed a nice night sleep and a good breakfast the next morning. The shuttle service to and from the airport was convenient and timely.
Stayed 1 night in Apr 2024
Response from General Manager on Apr 25, 2024
Dear Deanne,Thank you for choosing to stay with us during your unexpected travel change. We're glad to hear that our proximity to the airport and our shuttle service provided you with convenience and relief during a stressful time. It's great to know you had a restful night and enjoyed the breakfast. We look forward to welcoming you back under more relaxed circumstances!

10/10 Excellent

Karri, Medford

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

8/10 Good

Thomas

It was a good place to stay.
Stayed 1 night in Apr 2024
Response from General Manager on Apr 25, 2024
Dear Thomas,Thank you for your review. It was a pleasure having you stay at Best Western McCarran Inn, and we look forward to welcoming you back soon!

10/10 Excellent

sandra K

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent and easy checkin with Raylean
Stayed 1 night in Apr 2024
Response from General Manager on Apr 25, 2024
Dear Sandra,It is wonderful to know that you had an excellent experience with us! We're thrilled Raylean's hospitality left a memorable impression on you, and you can be sure we'll share your compliments with her. Thank you for your perfect rating, and we hope you return soon!

8/10 Good

Linda Rae

Liked: Cleanliness, staff & service, property conditions & facilities
Location to the airport.
Stayed 1 night in Apr 2024
Response from General Manager on Apr 25, 2024
Dear Linda Rae,Thank you for staying with us and for your feedback. We're glad that our location was so convenient and made such an impact on your experience. We hope to welcome you back soon for another great stay at Best Western McCarran Inn.

10/10 Excellent

Judy

Liked: Cleanliness, staff & service, property conditions & facilities
Great location . Staff very friendly !
Stayed 1 night in Apr 2024
Response from General Manager on Apr 25, 2024
Dear Judy,Thank you for choosing to stay with us and for taking a moment to share your five-star rating! We are delighted to hear that our friendly service and convenient location met the mark for you on your recent visit. It was our sincere pleasure to host you and we hope to welcome you back to Best Western McCarran Inn!

10/10 Excellent

June

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best customer service very attentive and patient and engaging with their customers would recommend to anyone traveling from out of state
Stayed 1 night in Apr 2024
Response from General Manager on Apr 25, 2024
Dear June,It's wonderful to hear that your experience with our team was so positive! We strive to provide friendly and helpful service, so knowing that our team made a great impression on you is very rewarding. We look forward to welcoming you back for another great stay at Best Western McCarran Inn.

10/10 Excellent

Karen

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect airport hotel. Staff was friendly and helpful. Rooms were good. service was excellent. Would stay there again for sure.
Stayed 1 night in Apr 2024
Response from General Manager on Apr 23, 2024
Dear Karen,Thank you so much for taking the time to share your thoughts on your recent visit! We work hard to meet expectations like yours, and we’re happy to hear our hospitable team and excellent accommodations hit the mark for you. Take care, and know we'd be thrilled to welcome you back anytime your plans bring you this way.

8/10 Good

Brandon

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

6/10 Okay

Kathy

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Sketchy location. Room facilities were very old, including the TV without channels or any way to access internet tv. Room was dark and depressing, and bathroom was also dark and very crammed. Breakfast did not have ANY options for dairy or gluten allergies. Downstairs lobby area was clean, but the little area where breakfast was available was enclosed and barely enough room for two people to pass through at the same time. The bigger problem was that taking food out of the breakfast area was absolutely prohibited and the workers followed and watched like hawks that the food was consumed there.After being let off the plane for an emergeny health issue and up most of the night with a young child and severely ill spouse in the room, the restriction not allowing me to take even a slice of toast was frustrating. Being stuck in a sketchy area of Las Vegas with no food or transportation was hard enough. The front desk staff were top notch though- friendly, helpful, and made things as easy as possible.
Stayed 1 night in Mar 2024
Response from General Manager on Apr 23, 2024
Dear Kathy,Thank you for taking the time to share your experience with us. We're happy to hear our team took care of you, but we're disappointed to hear the rest of your stay did not live up to your expectations, and we apologize for any inconvenience or lapse in service. We will use your feedback to help us improve the experience of future guests and thank you for sharing your concerns with us.

6/10 Okay

michael, Lake Havasu city

Business traveler, Traveled with family
Liked: Staff & service
Staff is not friendly some of the time. One bigger black lady is rude and not accommodating to guest. The other staff members are great. I stay there every two weeks before flights to Alaska on business. The parking at times is off property and on city streets in the getting. Make sure you ask before booking
Stayed 1 night in Apr 2024
Response from General Manager on Apr 23, 2024
Dear Michael,Thank you for your feedback. We will use your comments to continually improve upon our guest accommodations. Your repeat business is greatly appreciated, and we hope you give us another chance to provide you with the stay you expect and deserve.

10/10 Excellent

Victoria

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The room was very clean. The shuttle came frequently (to and from the airport) and the breakfast in the morning was fantastic.
Stayed 1 night in Apr 2024
Response from General Manager on Apr 18, 2024
Dear Victoria,Thank you for your wonderful feedback! We're delighted to hear that you appreciated our dedication to cleanliness and enjoyed the convenience of our frequent shuttle service to and from the airport. It's also great to know that you found our breakfast to be fantastic. We can't wait to welcome you back to Best Western McCarran Inn for another fantastic stay!

10/10 Excellent

Kaja, Greer

Traveled with family
Liked: Amenities
This stay was great and included a hot buffet breakfast. The only thing to consider was that it is so close to the airport that planes are taking off frequently til about 10-11pm right over the hotel. The shuttle service is excellent too.
Stayed 1 night in Apr 2024
Response from General Manager on Apr 18, 2024
Dear Kaja,Thanks for choosing Best Western McCarran Inn. It was our pleasure to start your morning with a tasty breakfast. However, we're sorry you could hear outside noise during your stay. Please know we've provided earplugs in our accommodations for our light sleepers. Our team hopes to welcome you back!

10/10 Excellent

Connor

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024

10/10 Excellent

Minor, Doral

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good place with friendly people
Stayed 1 night in Apr 2024
Response from General Manager on Apr 17, 2024
Thank you for your perfect rating. We are thrilled that you enjoyed your stay with us and appreciated our wonderful team members. It was a pleasure to have had you as a guest, and we look forward to your return to Best Western McCarran Inn.

10/10 Excellent

James

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Staff was polite, engaging, and proficient in their dealings with me.
Stayed 1 night in Apr 2024
Response from General Manager on Apr 17, 2024
Dear James,Thank you so much for choosing to stay with us at Best Western McCarran Inn. Our goal is to provide every guest with exceptional service, so we're thrilled our friendly team was able to live up to this standard. The pleasure was truly ours, and we hope you'll choose to visit us again soon.

10/10 Excellent

Cherie, Spokane

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean with friendly staff. Close to airport with shuttle service
Stayed 1 night in Apr 2024
Response from General Manager on Apr 17, 2024
Dear Cherie,Thank you for choosing Best Western McCarran Inn and for taking a moment to share your five-star experience! We are thrilled that our dedication to cleanliness, helpful service, and great location added to the enjoyment of your recent stay. In addition, it is wonderful to hear that you were able to take advantage of our complimentary shuttle service. It was a pleasure to host you, and we look forward to welcoming you back soon.

8/10 Good

Pauline

Stayed 2 nights in Apr 2024

10/10 Excellent

Kim

Liked: Cleanliness, staff & service
Great staff!!!!!
Stayed 1 night in Apr 2024
Response from General Manager on Apr 16, 2024
Dear Kim,We're grateful to have had the opportunity to host you at Best Western McCarran Inn! It's terrific that you were impressed by our dedicated team members. Thank you for the review, and come back soon!

8/10 Good

danielle

Traveled with family and small children, Business traveler
We overall enjoyed our stay! Some parts of our rooms weren’t super clean (carpet specifically) but otherwise good
Stayed 3 nights in Apr 2024
Response from General Manager on Apr 16, 2024
Dear Danielle,Thank you for your feedback. We're glad your overall stay was pleasant. However, we apologize for any inconvenience regarding the cleanliness of your room. Rest assured, we will relay your concern to our housekeeping team to ensure that our high standards of providing spotless accommodations are being met. We appreciate your suggestions and hope to welcome you back for an exceptional experience in the future.

8/10 Good

Rylee

Stayed 1 night in Apr 2024

6/10 Okay

Tera

Stayed 1 night in Apr 2024