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Reviews of Joygate Hotel & Suites

2.5 out of 5
Joygate Hotel & Suites
2 Lateef Salami Street Off Airport Road, Ajao Estate, Lagos, LA

Reviews

7.6

Good

Rating 10 - Excellent. 35 out of 90 reviews" "
Rating 8 - Good. 22 out of 90 reviews" "
Rating 6 - Okay. 18 out of 90 reviews" "
Rating 4 - Poor. 4 out of 90 reviews" "
Rating 2 - Terrible. 11 out of 90 reviews" "

7.6/10

Cleanliness

7.8/10

Staff & service

7.0/10

Amenities

7.4/10

Property conditions & facilities

6.6/10

Eco-friendliness

Reviews

10/10 Excellent

Janice

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very quiet, convenient to grocery store and bust stop
Stayed 1 night in May 2024

4/10 Poor

Peter

Disliked: Staff & service
Only one towel for two people and it took more than five hours to get it!!
Stayed 1 night in May 2024

10/10 Excellent

innocent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 2 nights in May 2024

8/10 Good

Ikponmwosa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024

6/10 Okay

obiefula

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024

10/10 Excellent

Oluyinka

Liked: Cleanliness, staff & service, property conditions & facilities
Fantastic
Stayed 1 night in Apr 2024

10/10 Excellent

Italia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 12 nights in Apr 2024

6/10 Okay

Kemp

Disliked: Property conditions & facilities
For the Lagos area this is probably a upper class property but not for elsewhere like the USA etc. The price was good considering. My only real contention with this property is the lack of communication. DO NOT ASSUME ANYTHING! ASK. I assumed breakfast was not free because I was not told at check-in and it was not stated on the Expedia info page for the listing, but it was free. Since I didn't know it was free, I paid for breakfast for 8-10 days until one room service server told me it was free at the restaurant. I tried getting a refund - no dice. This ticked me off.
Stayed 1 night in Apr 2024

8/10 Good

Okeroghene

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Neatness, Accessibility and great customer service.
Stayed 2 nights in Feb 2024

6/10 Okay

Kemp

Disliked: Staff & service, property conditions & facilities
Well, this property is average. But for the area it is pretty decent. Cable TV is pretty good and they even have Netflix in the TV. The main issue I have is that I paid about 70, 000 Naira for breakfast everyday when it was free! I spoke to the manager Gabriel who seemed like a a very thoughtful person and he said he was going to resolve the issue but I never heard back from him. I spoke to another manager, Addi, but he said he is the food and beverage manage and he could not handle an issue with the breakfast. So at the time I am waiting for a resolution but as of 9:30 am local time, no manager has reported to work as yet and that alone seems strange to me.I asked for a manager since 7am on Sunday and none can be found. The front desk said they would ring my room as soon as one arrived - yea right. I called fro the 2nd time and the receptionist says she believes one is in the building. My local friends believe that I can scammed by the room service workers who just pocked the money while providing me with the breakfast from the buffet. Who knows? All I know is that no one is getting any tips for any thing. And I would advise anyone staying here to NEVER tip anyone. The workers are always holding out their hands for tips for doing their jobs. Never tip anyone until the end of your stay when you are sure that you haven't been scammed in anyway. Bottom line, don't assume anything - ASK! They will not volunteer the information as one would expect.
Stayed 2 nights in Apr 2024

10/10 Excellent

ANTHONY, EDMONTON

Business traveler
Liked: Staff & service, amenities, property conditions & facilities
Very nice
Stayed 1 night in Apr 2024

10/10 Excellent

oluwafunmilayo

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Joygate Hotel & Suites on Apr 5, 2024
Your presence was truly valued, and we hope your stay was enjoyable.Thank you for choosing Joygate Hotel & Suites.

6/10 Okay

Deliah

Staff members were very nice
Stayed 1 night in Mar 2024
Response from Joygate Hotel & Suites on Apr 5, 2024
Your presence was truly valued, and we hope your stay was enjoyable.Thank you for Choosing Joygate Hotel & Suites

8/10 Good

obiefula

Liked: Cleanliness, staff & service, property conditions & facilities
Nice place
Stayed 1 night in Mar 2024

10/10 Excellent

ANTHONY, EDMONTON

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff is supportive,place is clean, safe,near to the international airport. Good breakfast.
Stayed 3 nights in Mar 2024
Response from Joygate Hotel & Suites on Apr 5, 2024
Your trust in our business means more to us than words can express. Thank you for choosing Joygate Hotel & Suites.

8/10 Good

Obinnq

Liked: Cleanliness, staff & service, property conditions & facilities
Lovely and in close proximity to the airport
Stayed 1 night in Mar 2024

10/10 Excellent

Nana

Stayed 4 nights in Mar 2024

8/10 Good

LESTE

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Nice hotel.
Stayed 1 night in Mar 2024

10/10 Excellent

Agnes, Raeford

The services and the location
Stayed 3 nights in Mar 2024

4/10 Poor

Shelley

Traveled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
I booked this room arrived at 4pm to check in they took about 2hrs for room to be ready, I booked superior room and it was far from it. The room had mold on the walls the floor was still wet from them mopping I guess. The bed was hard as the floor
Stayed 1 night in Mar 2024

10/10 Excellent

Stephen

Stayed 1 night in Feb 2024

4/10 Poor

Bright

Traveled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
The lift was not functioning, I didn’t enjoy this time.
Stayed 1 night in Feb 2024

2/10 Terrible

Joel

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This was an absolutely horrible place to stay. The staff at the reception was absolutely awful and rude beyond belief. Entirely unpleasant and needlessly confrontational. The room had a stale musky smell and the sheets were stained in various places. The bathroom was generally poorly maintained but was at least marginally clean. The check out process was less dramatic but still disorganised and completely unprofessional. The hotel seemed to resent the fact that the booking was made via Expedia.
Stayed 1 night in Feb 2024
Response from Joygate Hotel & Suites on Feb 13, 2024
Sincere apologies for having such an experience in our hotel. The hotel management is doing all within her power to keep training staff for better service delivery. However, having gotten this feedback, we will investigate to ensure such experience doesn't reoccur in our hotel again. We have tried to reach out to you in person, kindly accept our sincere apologies, as the staff in question will not go unpunished. Please avail us another opportunity to serve you, I can guarantee that you will have a better experience.

10/10 Excellent

Latifah

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were very friendly, professional and efficient. Pleasantly surprised and would stay there again
Stayed 3 nights in Dec 2023
Response from Joygate Hotel & Suites on Feb 13, 2024
Thank you so much for your feedback LatifahWe are glad you had a great experience at our hotel. We look forward to serve you better some other time.

10/10 Excellent

hyginus

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Our stay was great, food and environment are great, and staff very helpful and friendly. I will recommend this facility.
Stayed 1 night in Jan 2024
Response from Joygate Hotel & Suites on Feb 13, 2024
We are pleased to hear you had a great stay at our Hotel.Thank you so much for your loyalty. Looking forward to serve you over and over again dear Hyginus Cheers

6/10 Okay

Christiana

Stayed 2 nights in Jan 2024

10/10 Excellent

Blessing

Liked: Cleanliness, staff & service
The hotel is very good, except the bathroom, after taking shower, water allover the floor, his a mess?
Stayed 1 night in Jan 2024

10/10 Excellent

Tambari

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024

6/10 Okay

ana

For the price what can u expect. The room was ok but dated and need tlc. Pool closed early. Service was decent but a lot of the credit card machines did not work properly
Stayed 1 night in Dec 2023

8/10 Good

Gloria

Traveled with family
Liked: Cleanliness, staff & service, amenities
Like the property. It is Clean and smells good. But they will do better on fixing their bathroom.
Stayed 1 night in Dec 2023

10/10 Excellent

Christine

Traveled with family
Liked: Cleanliness, staff & service, amenities
It’s too close to the main highway and airport,,,the noise outside disrupts the Pearce inside.
Stayed 4 nights in Dec 2023

2/10 Terrible

Richard

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Worse hotel ever in Lagos
They gave I and my husband one towel to use for three days. When I made a complaint with the front desk and subsequently the manager, we still did not get a change of towel.
Stayed 1 night in Nov 2023

2/10 Terrible

RICHARD

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Worse customer service ever experienced.
This is the worse hotel I’ve ever stayed since I’ve been traveling. My room was not cleaned everyday as requested. I and my wife was given one towel to share for 3 days. When we requested towels, we were told it was going to be delivered to our room. Waited and no towels were delivered for 3 good days. Made a complaint and spoke to the manager, but to no avail. I guess it’s their norm here Joygate hotel. I was charged for a room I canceled well before time and the hotel refused to refund my money. I will never stay at this hotel again when I visit Nigeria. They have very bad customer service and they are nonchalant even when you make a complaint. They just don’t care but to collect your money.
Stayed 3 nights in Oct 2023

8/10 Good

Pamela

Stayed 2 nights in Dec 2023

6/10 Okay

Bariaala

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Cordial and helpful team on staff
Stayed 3 nights in Nov 2023

10/10 Excellent

Ifeadikanwa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and classy with great customer service.
Stayed 1 night in Nov 2023

2/10 Terrible

Dare

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This property is in a great location, everything else is D-
Stayed 3 nights in Nov 2023

2/10 Terrible

Phina

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Most of the staff are not nice. It is extremely noisy . Air conditioning system was not working. I had to move rooms a few times . It didn’t seem like they liked clients from Expedia . The rooms smelled funny and moldy . The walls are need new paint .
Stayed 2 nights in Oct 2023

10/10 Excellent

Angela

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

10/10 Excellent

Angela

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023

10/10 Excellent

Lisa

Stayed 1 night in Oct 2023

10/10 Excellent

Grant

Liked: Cleanliness, staff & service, property conditions & facilities
The staff is courteous and knowledgeable.
Stayed 1 night in Sep 2023

10/10 Excellent

Lio

Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
Excellent
Stayed 3 nights in Aug 2023

10/10 Excellent

adam

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great customer service and staff
Stayed 1 night in Jul 2023

6/10 Okay

Monalisa

Stayed 1 night in Jul 2023

10/10 Excellent

Agnes

Traveled with partner
Liked: Cleanliness, staff & service
The room was clean and the staffs were very friendly and acted professional. I will definitely come back to this hotel.
Stayed 3 nights in Jul 2023

6/10 Okay

Merlyn

Traveled with family
Liked: Staff & service
Disliked: Cleanliness
There was roach in the suite
Stayed 1 night in May 2023

8/10 Good

Kingsley James

Stayed 2 nights in Apr 2023

8/10 Good

Merlyn

Stayed 2 nights in Apr 2023

6/10 Okay

Denise

Traveled with partner
Liked: Staff & service
They changed my bed sheets daily, and the room was nice and clean. The bathroom was tiny and not as the superior display on the website, the toilet was practically sitting in the small shower area, which causes the toilet to be always wet. The sink didn't allow me to get close to the only mirror that was in the room.
Stayed 19 nights in Feb 2023