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Reviews of Wayfarer Motel

3 out of 5
Wayfarer Motel
231 Commerce Street, Kaitaia

Reviews

8.2

Very Good

Rating 10 - Excellent. 45 out of 141 reviews" "
Rating 8 - Good. 68 out of 141 reviews" "
Rating 6 - Okay. 20 out of 141 reviews" "
Rating 4 - Poor. 5 out of 141 reviews" "
Rating 2 - Terrible. 3 out of 141 reviews" "

8.6/10

Cleanliness

9.0/10

Staff & service

7.6/10

Amenities

7.8/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

8/10 Good

John

Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 1 night in May 2024

10/10 Excellent

Lesley and Dave

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Very tidy and clean, friendly operators
Stayed 1 night in May 2024

2/10 Terrible

Karena

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
There was mould or black spots on the curtain nettings, no air con so when we woke the windows were wet, and was too cold to keep the windows open for airflow, the curtains didn’t fit the windows in the main area, so it was either draw them to one side for privacy but the outside light shines in all night, or draw them to the other side to block out the light, but then you’ll be seen sleeping. No recycling bag or bin, and there was dirt in the tray that holds the hot drink sachets. Such a shame because the lady at the front desk was lovely
Stayed 1 night in Apr 2024

6/10 Okay

Michelle

Stayed 2 nights in Apr 2024

8/10 Good

Riley

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good basic motel with decent kitchen in room -- good location to explore 90-mile beach and Northland. Only negative was hot tub wasn't all that warm.
Stayed 3 nights in Mar 2024
Response from Front of House on Apr 4, 2024
Thank you for your feedback we appreciate it

10/10 Excellent

Alex

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good place to have as a base. Close to shops and takeaways
Stayed 1 night in Mar 2024
Response from Front of House on Apr 4, 2024
Thank you for your feedback we appreciate it

8/10 Good

Gregory

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Front of House on Apr 4, 2024
Thank you for your feedback Gregory we appreciate it.

8/10 Good

Sora Youth

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Front of House on Feb 26, 2024
Thank you for your rating.We are pleased to see our property meet all you needs.Regards,Wayfarer Motel.

6/10 Okay

Rowena

Stayed 3 nights in Feb 2024
Response from Front of House on Feb 26, 2024
Thank you for your rating.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2024
Response from Teresa on Feb 13, 2024
Thank you so much for the 10/10 feedback! We are thrilled to hear that you had such a positive experience. It truly means a lot to us and we are grateful for your rating. We look forward to serving you again in the future. Thank you for choosing us!

2/10 Terrible

Kelly

Stayed 1 night in Feb 2024
Response from Front of House on Apr 4, 2024
Hi kelly, can you kindly provide us some information for the rating you have rated us. Thank you we apprecaite everyones feedback and we would like to know where we went wrong so we can improve what we can for future satys.

4/10 Poor

Clive

Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
"Surface Clean", but still generally dirty. Had to keep resetting the cistern in the toilet to keep it from continually running. Property next door is horrendous, thankfully it can only be seen out the back windows. Chairs were uncomfortable, beds moved so you couldn't sit up in bed and pillows were awful.
Stayed 2 nights in Jan 2024
Response from Teresa on Feb 13, 2024
Thank you for your feedback. We apologise for the issues you experienced with the cleanliness and maintenance of the property. We will address these issues with our cleaning and maintenance staff to ensure they are rectified for future guests. We appreciate your honesty and will work to improve the overall comfort and quality of your stay. Thank you for bringing these concerns to our attention.

10/10 Excellent

Aki

Liked: Cleanliness, staff & service, property conditions & facilities
It was safe car park and pretty convenient to stores and easy access to everything
Stayed 1 night in Nov 2023

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Frederique on Nov 27, 2023
Thank you !!

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Oct 2023
Response from Frederique on Nov 27, 2023
Awesome rate! Glad you enjoyed your stay with us!

8/10 Good

Mark

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Frederique on Nov 27, 2023
Thank you for your feedback Mark!

10/10 Excellent

Mark

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ideal for us
Stayed 1 night in Aug 2023
Response from Frederique on Aug 25, 2023
Thank you for the rate!

10/10 Excellent

Charleen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2023
Response from Frederique on May 8, 2023
Hi Charleen, Thank you so much for this great score! We're glad you enjoyed your stay.

10/10 Excellent

Okirua, Rarotonga

Liked: Cleanliness, staff & service
Old property. Had everything you need and had a good nights rest nonetheless.
Stayed 1 night in Mar 2023
Response from Frederique on Apr 2, 2023
Hi Okirua, thank you for your review. We're glad you enjoyed your night at our place. We're in the middle of refurbishing the units, so some of them are already a little more modern, don't hesitate to come back to check on our improvements! But for now, we know some units are still dated and the main goal for us it to keep them clean and spotless. Thank you

10/10 Excellent

Anthony, Bury St Edmunds

Traveled with partner
Liked: Staff & service, amenities, property conditions & facilities
Our room was completely renovated with new kitchen and electrics floors and furniture so recommend
Stayed 2 nights in Jan 2023
Response from Reservations Team on Feb 4, 2023
Kia oraWe appreciate you for taking the time to review our accommodation and services. We are pleased that you enjoyed your stay with us and look forward to welcoming you again in the future.Nga mihiThe Wayfarer Motel Team

8/10 Good

Alison

Traveled with family
Liked: Cleanliness, staff & service, amenities
Good laundry facilities & bonus of a swimming pool & spa. Separate room for adults sleeping. A little outdated in apartment but functional. Would benefit from a clothes line on balcony or airer to dry swimming togs (eco friendlier).
Response from Talia on Jan 27, 2023
Hi Alison, thank you for your feedback. We really appreciate it. We have now put a clothes line at the back of units for eco friendly usage. Kind Regards, Reservations Team

6/10 Okay

Bourke

Traveled with family
Liked: Staff & service
Close to town Dated and in need of an upgrade
Response from Front of House on Dec 22, 2022
Thank you for your review. We are slowly renovating bit by bit. Really appreciate your feedback. Kind Regards, Reservations Team

10/10 Excellent

Carol

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2022

10/10 Excellent

Uwe

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Exceptional Cleanliness, very friendly staff
Response from Front of House on Dec 22, 2022
Thank you very much for your Review, we really appreciate your feedback. Merry Christmas and Happy New Year. Kind Regards, Reservations Team

8/10 Good

Nathan

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were great
Response from Front of House on Dec 22, 2022
Thank you for your review. Merry Christmas and Happy New Years. Be Safe and Be Kind to everyone. Kind Regards, Reservations Team

8/10 Good

Pranav

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2022
Response from Front of House on Dec 22, 2022
Thank you for your review. Merry Christmas and Happy New Years to you and your family. Be safe and kind to one another. Kind Regards, Reservations Team

6/10 Okay

Deborah

Stayed 1 night in Oct 2022
Response from Talia on Oct 27, 2022
Hi Deborah, Thank you for your Review. We really appreciate it. Kind Regards, Reservations Team

4/10 Poor

Shona

Stayed 1 night in Sep 2022
Response from Reservations Team on Sep 21, 2022
Hi Shona thank you for your rating. Would you be able to explain why you gave such a low rating? So we can address these issues.

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed for 2 nights 3days at Kaitaia then drove to Cape Reinga, Sand Dunes and 90 mile beach. What an awesome experience.
Cape Reinga Lighthouse
Stayed 2 nights in Aug 2022
Response from Talz on Nov 9, 2022
Thank you for your Review. Apologies for late reply. Glad you enjoyed your time with us on your journey. Regards, Reservations Team

10/10 Excellent

Loraine

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Highly recommend to anyone
Stayed 1 night in Aug 2022
Response from Talia on Aug 9, 2022
Hi Loraine, Thank You for your review. Regards, Reservations Team

8/10 Good

Diane and Tony

Traveled with partner
Liked: Cleanliness, staff & service, amenities
Friendly helpful staff and super comfortable beds. However the TV kept failing which was annoying at night when we wanted to relax, and the curtain wasn’t wide enough to cover the ranch slider window. Great restaurants almost directly opposite. All in all was fine for a stopover in Kaitaia.
Stayed 2 nights in Jul 2022
Response from Talia on Aug 5, 2022
Hi Diane and Tony, Thank You for your Review. Glad you enjoyed your stay with us. Will get the team to check all the rooms at the Lodge. Kind Regards, Reservations Team

2/10 Terrible

Filipe

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2022
Response from LC on Feb 10, 2022
Good afternoon Filipe I understand from management that a full refund has been made. We apologies for the inconvenience.

10/10 Excellent

D

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
WONDERFULL, TEAM / PLACE TO RELAX.
FROM START TO END, ABSOLUTELY ENJOYED SERVICE, FROM STAFF.. WE WOULD HIGHLY RECOMMEND TO STAY HERE, AND WE LOOK FORWARD IN STAYING AGAIN. THANK-YOU WAYFARER TEAM FOR YOUR AWSOME HOSPITALITY.
Stayed 3 nights in Jan 2022
Response from Talz on Feb 4, 2022
Kia Ora D Thank you so much for your feedback. Really made us feel that we are doing the best we can to provide service within the Hospitality Industry. Will look forward to having you stay with us again.

8/10 Good

Lun

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
There are very good.
Stayed 1 night in Jan 2022
Response from Talz on Feb 4, 2022
Thank you for your review. Will look forward to having you stay with us again.

10/10 Excellent

Neelam Gandhi

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing. Please increase SPA and pool timing.
Stayed 1 night in Jan 2022
Response from Frederique on Jan 12, 2022
Hi Neelam, thank you for your awesome review. We're glad you enjoyed your stay with us. We'll see how we can maybe organise ourselves better with the spa and the pool. we need time to clean and maintain these facilities on mornings before the guests can use them, which I we understand isn't ideal. Thank you again for taking the time to leave a review. Hope to see again! Kind regards,

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
the kids loved the swimming pool, I loved the location, it is handy to everything. The size of the room was great as well.
Stayed 1 night in Jul 2021
Response from Frederique on Aug 9, 2021
Hi there, Thank you so much for your great review! Kind regards,

8/10 Good

Shane

Business traveler
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in May 2021
Response from Frederique on May 23, 2021
Hi Shane! Thank you so much for your review! We're glad you enjoyed your stay, hope to see again!

6/10 Okay

Rochelle, Tuakau

Traveled with family
Liked: Cleanliness
This was comfortable and affordable accommodation.
Stayed 1 night in Nov 2020
Response from Frederique on Dec 15, 2020
Hi Rochelle! Thank you for your review! We're glad you enjoyed your stay with us! Kind regards

8/10 Good

Verified traveler

Stayed 1 night in Dec 2020
Response from Frederique on Dec 8, 2020
thank you for your review! Have a great day!

10/10 Excellent

Brian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
PASIFIKA weekend away
Comfortable unit within walking distance of town centre.
Stayed 1 night in Nov 2020
Response from Frederique on Nov 17, 2020
Hi, Thank you so much for your review. We're glad you enjoyed your stay, Kind regards

6/10 Okay

KLM, Nz

Traveled with partner
Liked: Staff & service, amenities
Easy to find..next to kfc and down the road to the township but not really much to say..the room was ok..had plates and spoons which was good and cooking hobs had a bbq u can use if u wanted to cook but the room looked very outdated and bathroom doors made a loud noise when you slide it across.internet not very strong keep cutting out having to relog on a few times.you can hear the next room turning on the water which can be quite loud in yr room..no pool as getting fixed which was why we booked there didnt help with the heat that day.
Stayed 1 night in Oct 2020
Response from Frederique on Oct 27, 2020
Hi, thank you for your review. We're sorry about the disappointment regarding the swimming pool and yes, it's under maintenance for a few days. We take note of your feedbacks, they'll help us to improve. Kind regards,

6/10 Okay

Verified traveler

Stayed 1 night in Oct 2020
Response from Frederique on Oct 21, 2020
Hi! Thank you for your review! Kind regards,

6/10 Okay

Verified traveler

Traveled with partner
Disliked: Property conditions & facilities
The bathroom was very tired and in need of updating. There bathroom ceiling was dirty. The bed was comfortable.
Stayed 1 night in Sep 2020
Response from Frederique on Sep 17, 2020
Hi, thank you for your review. We hope you enjoyed your stay. We're sorry about the dirt on the ceiling and we're doing our best to improve. Our units are getting renovated as well because, you're right, they are dated. Thank you again for your review. Kind regards,

8/10 Good

EJD

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2020
Response from Frederique on Jun 2, 2020
Hi dear! Thank you very much for your review. We're glad you enjoyed your stay with us!

6/10 Okay

Verified traveler

Business traveler
Liked: Staff & service
Great friendly staff! Had to clean the frying pan and spatula before using. No dinner plates, so had to use side plates. Really strange lighting placement, immediately above the pillows. And a stark contrasting view from what we are used to. The kitchen window overlooks the razor wire of the neighbours’ fence. Otherwise ok.
Stayed 1 night in May 2020
Response from Frederique on May 24, 2020
Hi! Thanks a lot for your review. Sorry you didn't enjoy your stay and about what we missed in your room. Your comment will help us improve to offer the customers the best stay they can expect.

8/10 Good

Jeffrey

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Laundry too
It was a great place with exceptional service. I was looking for a guest laundry and this was perfect
Stayed 1 night in Feb 2020
Response from Aline on Mar 3, 2020
Hi Jeffrey Thank you very much for your review. We're happy that you enjoyed your stay with us. We hope to welcome you again soon. Your Wayfarer Team

10/10 Excellent

WAI KWONG

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Feb 2020
Response from Aline on Mar 1, 2020
Hi Way Kwong Thank you very much for this amazing feedback. We're very pleased that you enjoyed your stay with us! Kind regards, Asure Wayfarer Team

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was what we needed, good rate and clean, friendly, comfortable
Stayed 1 night in Feb 2020
Response from Frederique on Feb 13, 2020
Hi! Thanks a lot for your review, we're very pleased that you enjoyed your stay with us! Kind regards,

6/10 Okay

James P

Disliked: Property conditions & facilities, room comfort
Mmmmm
Whilst the staff were lovely the motel itself is in a woefull condition
Stayed 3 nights in Jan 2020
Response from Wayne on Jan 8, 2020
Good day James. We are in the process of planning updates for the site which may be more to your liking and we hope you can visit again once these have been completed.

4/10 Poor

Chris

Stayed 2 nights in Dec 2019